I brought my 2013 Subaru BRZ (automatic) into Concord Subaru for a routine transmission service, and I'm honestly beyond frustrated with the outcome. Instead of using the correct fluid for a standard automatic transmission, they put in CVT. They also said they did a complete flush but only did a drain and flush. I know this because they sent me a video of how they did the flush and they don't have the correct/expensive equipment needed for a complete flush. How I know this, I spoke to a mechanic. Shortly after the service, the car started shifting poorly and driving noticeably different. We have all of the receipts showing exactly what was used, including the specific quarts of CVT transmission fluid they put into the car. They even provided their own receipt clearly stating that CVT fluid was used, which makes this situation even more concerning. When I reached out to the dealership about it, the experience got even worse. The manager, I believe his name was Jason, was extremely rude, refused to take responsibility, and was completely unhelpful. He had an answer for everything and insisted that the fluid they used was correct--which it clearly wasn't--and brushed off our concerns when we explained that the transmission is now messing up. It felt like he simply didn't care at all about the situation or the damage that may have been caused. This is a basic distinction that any qualified technician should know--CVT and traditional automatic transmissions are not the same, and using the wrong fluid can cause serious damage. Now I'm left worried about long-term transmission issues on my daughters car. I trusted the dealership to know what it they were doing, and that trust was clearly misplaced. Between the incorrect service, clear documentation showing the wrong fluid was used, and the dismissive, unprofessional response from management, I would strongly recommend double-checking any work done here or considering another shop altogether. Really disappointing experience. read more

My experience at Subaru Concord was wonderful because of my salesman, Joe Power. I had never looked at Subaru's or even driven one. I originally liked the Legacy, but fell in love with the 2018 Crosstrek. Joe was very knowledgeable of the different cars, and patient as I test drove four different vehicles. I did not feel pressured to drive a vehicle off the lot that day, nor did my phone get blown up with calls after I left. Once deciding to purchase the Crosstrek that I test drove, Joe was extremely helpful with my many calls that afternoon. He got the vehicle back to Concord after it had been moved to Charlotte. Joe walked me through every part of the process and helped set a payment that was right for me. However, I was not pleased with the finance manager at this location. He was very rude and I felt like he was annoyed that he had to do paperwork that day. If it was not for Joe's help all along, I would've went to the Charlotte dealership and had the vehicle sent back there. I feel like if you are spending 26,000 at a dealership, the finance manager of all people should be EXTREMELY nice!? Because of Joe Power I stayed at the Concord dealership and dealt with the finance managers poor attitude. I highly recommend going to Subaru Concord and ask for JOE!! Hopefully they will adjust their finance department to make the WHOLE experience just as awesome. LOVE love love my new Subaru, thank you Joe Power!! read more

WORST DECISION I EVER MADE WAS BUYING A CAR FROM THIS DEALERSHIP. I traded in a 2010 Mercedes C300 with less than 35k miles on it for a used 08 corolla to get some money back late Sepetember 2014. It's only halfway through June 2015 now and I've already had to replace the driver's side window, the back bumper, both headlights, fix the gas tank, the alternator, the battery, and the brake fluid. Every time I get something fixed on this car, something else breaks immediately after. When I bought this car, I went in by myself and as a 20-something year old girl, I feel completely taken advantage of now as a customer. The sales person assured me that the car was in great working condition but never once showed me a Carfax report. I also never even got into anyone's office to talk about the car's history or negotiate price. They had me waiting in the lobby while they "ran some numbers". The salesperson told me I would be putting $2k towards the Corolla and then after I signed, they said I hadn't put anything down on the car. I bought the car for $8k and have put a little over $5500 worth of work into it...in just over 8 months. DO NOT GO HERE TO BUY A CAR. THEY WILL TAKE ADVANTAGE OF YOU AND TAKE YOUR MONEY. read more

I've purchased many vehicles in my lifetime, but this was the first experience I had where I felt that every individual in the process was attentive to my needs and concerns. Additionally, while there were numerous instances in which I could have been upsold on something, the attempt either wasn't made or my opinion and subsequent decision were immediately respected. Based on my experience, pressure does not exist at this dealership. If you're in the market for a Subaru (But if you aren't, get yourself in the market! This is my second, which will definitely be followed by a third!), go to Subaru Concord, find Jacob, and tell him what you're looking for. He will give you options, he will offer you his opinion, and he will get you in the car that fits you. Have I mentioned that he respected my timeline and my desired monthly payment? Well, he did. I have never met a salesperson anywhere, selling any product, that made me feel so at ease and so respected. When it's time for our family to purchase another automobile, we will be speaking with Jacob first. Give him and everyone else at Subaru Concord the chance to earn your business. They won't let you down. read more

What a great place! I came in to test drive a used vehicle. The salesman, Kevin, showed me exactly what i asked for. Did not try to talk me into something else, new/used. after test driving the car we realized the car was actually being purchased by someone else that had test drove it before us. they left to get the money and came back to do paperwork. The sales manager then greeted us and told us what happened but showed us something else. Much to our surprise it was EXACTLY what we were looking for. i had seen the car on-line but just passed over it due to it not being in our price range. But, due to the situation of the one we test drove, they offered a price we could not refuse. It is the perfect car. I aksed for the OTD price and thats what we got. NO HASSLE, NO GIMMICKS, NO PRESSURE, very laid back and relaxing atmosphere. I loved how quiet and peaceful it was. Most dealerships are full of sales banners and salesmen flcoking you as soon as you come in the door and all they want to do is show you something you can't afford. Not the case here. I will be coming here to find my next vehicle. Thank you Subaru of Concord read more

This was the best car purchasing experience our family has ever had. From the moment we spoke with Mike over the phone we were treated with nothing but respect and kindness. He was knowledgeable, friendly and had a great sense of humor. Then we got to meet Rick who was personable, respectful, friendly, and had a great sense of humor as well. We genuinely felt they were there to work their hardest to give us the best deal possible. They never hassled us or gave us any pressure to do anything we weren't absolutely certain about. After leaving to think things over, we decided to purchase the used Subaru Forester we had test driven. We went back to sign the papers with our 7 year old present. When we walked into the finance office, we met Earl. Again - respectful, knowledgeable and friendly. And since we had a little guy with us, the 3 worked together to make sure we got in and out of there fast. Everything they had promised us before leaving was delivered and they absolutely stuck to their word. It was the epitome of outstanding customer service and teamwork. We will definitely be going back! Thank you Subaru Concord! read more

Darryl was a pleasure to work with. When I arrived at the Dealership to begin checking out what Subaru had to offer - I was not Pounced Upon by a Sales Person. Instead Darryl let me look around the lot and when I was ready for assistance - he just seemed to know and approached me for any questions I had. We discussed what I was looking for and he really listened to me. We test drove a few vehicles. He did not pressure me. I left and continued my search for that perfect vehicle. After about a week of looking and test driving other vehicles at various Car Dealerships, I returned to Subaru in Concord to test drive vehicles again. Darryl was nice to work with. He was always professional and patience in answering all my questions. I bought my first Subaru and so far I love it. I am getting use to all the cool safety features it has and look forward to driving it for many years. read more

This is our second purchase with Subaru Concord. Joe was our salesperson 3 years ago and again yesterday. We loved that there is some consistency in the staff at this location. Both in sales and and service. Joe is straightforward, honest and just easy to work with. The sales experience took less than 3 hours which included valuing trade, discussion of different options, looking for various models at other locations, detailing, finance, moving items between old and new Outbacks and walking through new features on the new Outback; including pairing Bluetooth phone, setting radio stations, eyesight safety functions and more. This dealership has made it hard for us to consider ever working with any other dealer for a car purchase. The service department here is award winning. Honest, dependable and always pleasant to work with. Thank you Subaru Concord and thank you Joe Power! read more

Best customer service experience I've had. I recently moved to the area without a car and used their concierge test drive service. Dacha promptly picked me up at my house in the car I had picked out, so I got to test drive it back to the dealership. I never felt pressured and it was an easy breezy experience. I had a little trouble with my insurance to get the car off the lot and was taking much longer than originally anticipated ... not only did they let me use a phone charger, but also included me in their starbucks run ... honestly can't get better than that! I think at some point during my visit I managed to talk to almost every employee and someone was always trying to help me in one way or another. Dacha, Trey, and the entire staff were extremely hospitable, warm, and accommodating and if I ever need to buy another car I will most definitely be returning to Subaru Concord. read more

I have wanted to trade cars for a number of months. I've been to other (big name) dealers in the area who all claimed to want to help me, but in the end played games and mislead me. After a few lengthily chats with Steve the GM, I felt confident enough to drive out and test drive. I had an excellent experience with Pauli the sales consultant. They had no problem letting me take the vehicle overnight to make sure its what I wanted. I even took it back the next day without purchasing and still not a problem and absolutely no hype or pressure to buy. After driving my old car half the way back home, I knew I wanted to trade. The entire purchase experience could not have been better. This dealership reminds me of those boutique businesses where you'll never find the same level of prestigious service or personal attention anywhere else. read more

Purchased my second Outback at Subaru Concord and it was a great experience. Subaru is a great car and everyone at Subaru Concord was so helpful in explaining the available options and making sure I understood each one. The general manager even talked with me about all the safety features and how cutting edge Subaru was in this area. Paulie McNaught took us out on a drive and demonstrated the EyeSight technology and then went over my car's features inside and out. He really knows his stuff and was most patient in answering my questions. Finally, the service manager introduced himself and provided some additional information relating to the EyeSight technology. In short, I didn't think buying a car could be so pleasant, and found everyone at Subaru Concord to be friendly, yet professional and efficient. read more

I loved the service here. I did not feel overwhelmed or bombarded by the sales representative (I worked specifically with Paul McNaught) but he was still very attentive and helpful. I ended up test driving the car three times and I never felt pressured to make a decision like I did at some of the other dealerships. He did a wonderful job at explaining the different models to me. I had done previous research, but was still between two models of Subaru vehicles, and his knowledge of the vehicles helped me to make a decision which I am very happy with. I got the vehicle for a very reasonable price and I didn't have to sit in the dealership for hours and hours doing paperwork once I made the decision to buy the vehicle. Overall I had a great experience at this dealership! read more

Our recent sales experience at Subaru Concord was an overall positive experience thanks to Caleb, our Sales Consultant. Shawn, the Sales Manager was available as well to assist. Caleb listened to us and was attentive to our needs and questions regarding the new Subaru Outback 3.6R. Caleb was professional, trustworthy and polite. No games here! We did not feel pressured or rushed. The buying experience was a smooth process from beginning to end. The final price was exactly as negotiated (no last-minute surprises). The dealership made the process quick, easy and painless. In addition, the little extras were appreciated as well (a dog toy and Subaru bandanna for our fur baby!) We highly recommend Subaru of Concord. Ask for Caleb, you will be glad that you did! read more

First off, I love the brand Subaru in general, but secondly the staff here is so great & that's why I keep coming back. I've purchased my past 3 cars from them & each time they go above and beyond their means. Joe Powers is who I've purchased them from - seriously, he is the man! Earl is also the man, he always works out my numbers where I need them to be for my budget. Oh and can't forget the service team. I had some unknown issues with my 2016 WRX going on for months. They did ALL they could to figure things out over the last few months. Subaru even gave me a loaner for 2 weeks to dig deeper into the issue. However, there was no bringing her back to life and had to say goodbye to my WRX, but I'm super happy with my 2018 black edition Forester. You guys rock!! read more

Did my research in all CLT subaru dealers! By Far this one was the best! Exceptional service and enjoyable! Who can say enjoyable? Yes it is possible!Then give it a try an visit this dealership! No regrets! I ordered my vehicle and still got a fair price...I could have given my business to any of the other dealers but the staff is phenomenal considering they are dealers! They were fair and I made the best decision buying with them! Thank you subaru for staffing some of kindest down to earth people with knowledge and no hassle service! I was impressed with Mr Mike T. customer service from beginning to end! He is definitely an asset to Subaru! If anyone can deal with me with a thousand ?'s & attitude! He sure did! He outshined them all! Kudos Mike T. read more

Great crew. Worked mainly with Debbie, Adam, and Paulie. When I initially started looking for a Subaru online, Debbie replied immediately to my inquiries. Honored the price quoted, but when I arrived, a new Subaru Outback with my preferred color was on the lot. An upgrade, so I paid more, but still a reasonable price. They also gave me a satisfactory amount for my trade-in, which was a 2012 Subaru Legacy Premium with only 28,000, in case someone is in the market for a used vehicle. My ex-Legacy has many more miles left, but I wanted to upgrade to an Outback. Try Subaru Concord first. I believe you will be very pleased. As for my new 2017 Subaru Outback Limited, I LOVE THIS VEHICLE! read more

We had a very positive experience with the sales staff during the test drive and a couple of weeks after while we continued our search for a new-to-us car. We eventually came back, partly because of our positive prior experience (and the car) and made the purchase. Unfortunately, I noticed an issue with the car's speaker system shortly after driving it off the lot and getting a bite to eat. I called first thing in the morning and they kindly said they'd take a look at it and set up a service appointment. Today I took it in and they've got parts ordered and said they'd take care of the cost since I'd just bought it. 100% positive experience so far! :) read more

As someone who has never owned a Subaru , I was a little on the skeptical side due to previously owning and loving the FJ Cruiser that is no longer drivable . I can honestly say that my outlook thus far has changed completely. Todd did a great job explaining all the qualities and advantages the XV Crosstrek will give me in my future . I can actually say that I have already grown to love this vehicle and as long as this experience lasts , I can see myself always owning a Subaru. The gentleman that works on the Subaru was very helpful as well ! I am very thankful of these guys and am very excited to own my very first Subaru! read more

Teng Lee is the kind of sales person I've been looking for all my life at an auto dealership. He was non-aggressive, friendly without phoniness, helpful and he treated us with integrity and dignity. He was like my hometown used car dealer who treats me like a good friend, which he is. When it came time to do the paperwork, the internet was down and the finance person did everything by hand--imagine that. I usually am not very patient in situations like that but the demeanor of everyone at Subaru Concord was so non-threatening that we actually enjoyed the car-buying experience. read more