Purchased a Dodge Avenger from this dealership a couple of weeks ago, and it's been an absolute…read morenightmare ever since. The car has had nothing but problems -- clearly a lemon -- and the dealership has been completely useless in addressing the issues. To make things worse, the manager, Mark, asked us to take down our initial negative review with the promise that they'd help cover the cost of repairs. We gave them the benefit of the doubt and removed the rating... only to be ghosted with no follow-through, no support, and definitely no deal on repairs. Just more empty promises. We've now wasted thousands of dollars on a car that should never have been sold in the first place. This place is dishonest, unprofessional, and not to be trusted. Absolutely stay away from this place. Total scam. Legal action is being pursued.

This place is located on the SW corner of 19th Ave and Mountain View Rd. Entrance is on Mountain…read moreView Rd. The hours are M-F 9am - 4pm and Sat 9am - 1pm (see photo). If you read the 1 star reviews most of them seem to be they bought a car and then something goes wrong. Most of these smaller used car places have a mechanic that does some minor repairs but in no way can you rely on that to be enough. The problem is this place will not let you take the car to a mechanic. There are mobile mechanics in the area around Carland. You can search them on your maps. These guys can check the car. Of course they cannot lift the car up and look under but it seems some kind of an inspection would be better than no inspection of cars at this place. Their prices look like good deals but it depends on how much is wrong with the cars. In one of the positive reviews Carland decided to fix the AC at no charge and in another review they only offered to inspect and then give a price for the repairs. We tried to get a Ford Edge looked at by a mobile mechanic but the car sold before I could get the guy there to check the car. The workers are friendly but the bottom line here is you need to get the cars some kind of inspection before you buy it, not after.

I rarely write reviews, but Dean at Bell Road Toyota deserves one. As a teacher buying a vehicle on…read moremy own for the first time, I was incredibly worried, but Dean put me at ease immediately. He honored my NEA Auto Buying agreement without any pressure or upselling. Dean was supportive, personable, and professional from start to finish. If you want an stress-free experience with someone who respects your budget and needs, ask for Dean.

Sunday morning, instead of brunch we've decided to take a walk around the dealership for a newer…read morevehicle. Bell Road Toyota has treated me well the past 2 years, so why not. Met with Jarrod, very nice guy. He walked us through the used car lot with zero pressure and provided vehicle information as if he has studied everything about each vehicle, pretty great. Didn't think I was going to buy today but Jarrod helped us out with a $$ that we could not resist. Thank you Jarrod for your help and understanding of our financial situation.

GREAT Service department adviser, Cesar, and Tijerino,…read morealways pro and polite. Recommended

We bought a used Grand Highlander here a couple weeks ago. My experience at the actual dealership…read morewas incredibly dirty. The women's bathroom was covered in used paper towels, including the changing table so I had to have my husband change my daughter in the men's bathroom. The kid's play area was incredibly filthy and there was a vacuum with a loose cord tucked into a corner of the kid's area. When I asked if I could have somewhere to nurse my daughter I was responded with confusion from the man we bought our car from, and not even consideration to provide us a place to nurse her out of the public space, or the thought to ask a woman that might work there for me. Our salesman otherwise was fine, but not personable at all for someone in sales. When we looked at our Grand Highlander the first time it was covered in stains, crackers and had been sitting there for a couple months. They agreed that they would detail the car. It took them 5 days to fix a broken mirror it had (I'm assuming they had to order the part which is fine) but they still hadn't detailed it when my husband arrived to pick it up. So we had to wait longer, then it still had stains and visible sand, dog hair and crackers. The man we bought it from sent it back, then my husband had to send it back AGAIN to be serviced. We finally just decided to take it home after making them redo the detail multiple times. After my husband got home, we got a call from someone saying they saw we had a "RAV4 serviced there for $600 that day" and we respond no? We had our grand Highlander detailed for free. And we were asked, "Oh! Are you guys in the market for a new one?" This place obviously does not have any organizational skills. My husband left a review and was responded from the woman that typically replies (maybe customer service relations) with her "please contact me!" He reaches out her after she left a number and she never answered after the phone line dies, so he leaves her an email and he was never responded to. We like our Toyota we bought just fine, but this dealer is absolutely disgusting and needs to get their act together. I don't normally leave negative reviews but this place really deserves it.

Chris and Sebastian and Kenny were really good and gave great advice on my purchase. 2025 model 3…read moreTesla, they were really chill people. Thank you for the great experience will highly recommend.

Big shout out to Andre in sales and Kenny in finance. They made buying a car from out of state a…read morebreeze. Dealing with documents and getting a car ready in less than 24 hours is impressive! Bravo Kris Boynosky

If I could leave a negative review I would. This place is a scam! Shane sold my son a car with no…read moreworking headlights then charged him $300 to get them fixed. The term BUYER BEWARE was coined for this business. Yeah we should have made sure the headlights worked before we drove off the lot but so should they. We got all the way home 2 hours away and when he went to drive home from work the following night he had to find a ride home and leave the car till morning. The "owner" Daniel completely ignored all my phone calls and texts never even acknowledging our existence. Completely unprofessional and I hope that this business goes under!

Sold me a terrible car was so excited to get my first car told me how good of a car it was and all…read morethis said many times k had kids and cared about ac being good got the car ac went out went back to get tires and ac done they never did the ac ended up going to a shop to get it done this was about a year ago I go to get a new tires and it turns out they over tightened all my wheels so I'm having to call them tomorrow and see what there going to do glued on parts painted over side markers taped up engine parts cam shaft sensor out

Amazing ! Dave it's always a pleasure, him and Joe they are the best I never would get approved…read moreanywhere else they're so amazing I am very grateful

Great car buying experience I went in found what I liked at a reasonable price and joe was very…read morehelpful with closing for financing definitely recommending to others

Got my special order Ford F-150 new truck picked up from Bell Ford and I highly recommend Niko…read moreRodriguez. He took great care of us! I got a better deal on a new truck than I could find from all the other Ford dealerships in the area. Ask for Niko if you're looking for a new truck!

Jayden Walters was a wonderful to work with. He was extremely, knowledgeable and patient. I would…read more100% recommend him to my friends and family!

I came in to sell my Jeep and I know you get more for your money selling it private. However I took…read morea chance and went to Autonation. I was greeted right away and was helped by Lona and Floyd. We only discussed the selling price twice and I felt it was a fair offer. The location is clean and they offer you coffee or water and I know I got less selling to a dealer but not dealing with title paperwork on my own was not what I wanted to deal with. So overall my experience was great.

I cannot recommend this dealership based on my experience. I…read moreinitially test drove a 2015 Jeep with fewer than 76,000 miles on Wednesday. At the time, I was informed that the vehicle required a motor mount replacement. Despite that issue, I liked the vehicle and left a deposit with the understanding that the repair would be completed before delivery. When I returned on Thursday to pick up the vehicle, I was informed that the repair had not yet been completed, so pickup was rescheduled for Friday. I arrived on Friday at 3:00 PM to complete the paperwork, only to find the Jeep still on the lift being worked on. I expressed that I did not feel comfortable signing paperwork until I had the opportunity to test drive the vehicle again and confirm the repair was completed properly. However, after waiting several hours, I ultimately signed the paperwork around 5:00 PM without being able to conduct a second test drive. Upon leaving the dealership, I immediately noticed several concerns: * The vehicle had almost no fuel. * Only one key fob was provided. * The trunk rubber mat was missing. * There was no washer fluid or power steering fluid. * The engine grounding strap had not been reconnected after the motor mount repair. * There were loose nuts/bolts under the hood. Due to the inconvenience and delay, I was assured that a replacement key fob would be provided at no additional cost. Shortly after driving the vehicle on the highway, I experienced additional issues, including knocking beneath the floorboard, pulling while driving, and shaking at higher speeds. I promptly reported these concerns to the salesman and provided photos of the issues I had identified under the hood. Based on feedback from individuals familiar with vehicle repairs, I suggested the possibility of suspension or tie rod-related issues. The dealership asked me to return the Jeep for inspection and repairs. The vehicle remained with them for approximately 2.5 days. When I picked it up, I was informed that the issue was simply an unbalanced tire. However, the additional concerns I raised were not addressed. Before leaving the dealership, I advised the salesman that the original issues were still present. I was told to "give it 24 hours" and follow up if the problems continued. The issues did continue, resulting in multiple follow-up conversations regarding another repair appointment and the possibility of a loaner vehicle while my Jeep was being serviced again -- only days after purchase. Eventually, the dealership agreed to pick up the vehicle from my workplace, which is approximately four miles away. After the second inspection, I was told the issue had been caused by a loose bolt and that the vehicle should now be operating properly. It has now been more than 30 days since my purchase, and I still have not received the promised replacement key fob or trunk mat. Despite contacting the dealership multiple times each week, communication has been inconsistent and vague, with responses such as "I hope so," "Maybe," or "I'll find out." I was also told on multiple occasions that a technician would contact me to arrange key fob programming at my home or office. However, none of the proposed appointments were ever confirmed, and I was never contacted. Most concerning is the fact that I requested several times for a manager to contact me regarding these ongoing issues, and I have yet to receive any response. Overall, this has been an extremely frustrating and disappointing purchasing experience. The ongoing lack of communication, incomplete repairs, and failure to fulfill commitments have left me with little confidence in the dealership's customer service or professionalism. Unfortunately, based on my experience, I would not recommend this dealership to others.

Best auto needs to have more transparency with customers when financing a vehicle through there…read morecompany

I bought a 2009 Chevy impala. Within just 3 weeks, after driving maybe a total 300 miles at most,…read moreit has multiple warning messages, leaks and it operates rough (possible bad motor mounts). We took the car to Brakes Plus to have some leaks looked at, and they wouldn't even bother repairing the car. See the attached photo from Brakes Plus. This car is not safe to drive. "Best Auto" sold me a car that is not only NOT roadworthy, but it is a hazard to life. Do not buy from this dealership. DO NOT! Their website only shows positive reviews, and they hide the negative ones. I left a review that never showed up, so I left another, and it still isn't displayed. Jeb still hasn't gotten back to me. I've called and left messages twice along with the two emails. Jeb commented to my Google review only to make it look like they are responsible. They still haven't done anything to make things right. Not only will you chance getting a lemon, you will be lied to.