The store in Saugus is the worse, had an appointment went there when I told them my appointment was for 2pm, they told me no mechanic was working. Ask them why did you schedule me at 2pm, told me you can go somewhere else.Bad customer service so I took my business else where.I will never go back there again. read more

I had some bad cupping on my front tire 235/40/19 and I bought a new tire to get it mounted and balanced. I put the wheel in my other car to bring it to Mavis because I don't want them to over torque my wheels like they usually do. they do it and the tire is on backwards I went here because it was my only option as everywhere else is closed Sunday. I ask them to put it on correctly and they did but they barely balanced the wheel as the car drives like sh*t now above 60mph idk why I keep going here the guy at the front is really cool but the people working in the back really have no idea what they are doing read more

I have had the best service at Mavis in Saugus! I've been there for oil changes, tire repair. I feel absolutely confident in their abilities. They all are so polite and patient! Love this team! I will be back! read more

Excellent service, attentive and experienced employees! Staff was well equipped to handle my service request and work was completed timely and efficiently. Would definitely recommend Mavis Tires & Brakes for all of your car service needs. read more

made an appointment for 12:00 noon days earlier. Got there a few minutes early and the person behind the counter said it would be two hours. After two hour my truck was still in the lot waiting to be serviced. why make an appointment if they don't do anything for hours later! almost a 4 hour wait! Never again! read more

I have gone to Mavies, here and there for tire service. I only ended up at Maive's because Sullivan tire did not have my tires in stock at the time. I've only had positive experiences with them. Here is an example: I had my two front tires replaced 3 weeks ago. I went back this morning because one tire had a small air leak. They found that the tire valve was bad after removing the tire and testing for leaks. No charge even I did not buy the warranty. read more

Had an appointment for Sunday at 9:00 bring the car they told me it will take 1 to 2 hours end up waiting 3 hours for the car to get into tires service then wait 1:45 minutes more to get two tires done... ridiculous and like me was a lot of people upset with the service... read more

Scheduled just a wheel alignment and when I gave them my keys the guy came back in and said my tires are junk. I walked outside with him and he proceeded to say that 2, no 3, no 4 tires needed to be replaced. Even when I said one of the tires was less than a month old and the rest were relatively new he continued to press me to get 4 tires. I told him that I wasn't there to buy tires, just do the alignment. He refused to do the alignment and said he was saving me money. I left. Don't go here if you want an alignment without having to buy 4 new tires. read more

Omar is very helpful I've been there a few times and have received great service from him every time

I've had issues with this place since they switched from NTB. I would have looked elsewhere, but i bought the extended warranty on my tires the last time I purchased them at NTB. I was told that the warranty would be honored by Mavis, so I was stuck with them. Since the change, I've had problems with the lug nuts being over tightened twice, the tire pressure light not going out after being serviced, long wait times... And now today's experience, which has I lost them a customer. Made an appointment to have a slow leak fixed. Had to reschedule because I was told they wouldn't be able to get to it for lack of employees. Went in for a 1:30 appointment. Was told it wouldn't be done until probably 5 because no one came to work. I needed to get it done, so i left out and took an Uber home. 4:30, I called. Still not touched. Can I leave it? No. That's why I made an appointment. Went to get it at 5. Was told it would be another 2 hours before they could look at it. I just took the keys and left. Why even have an appointment system?!?! 3.5 hours and $ for an Uber wasted - and I *still* need to get the tires fixed. I was also told that the warranty I had bought didn't transfer. Also, no one was wearing a mask either time I went there. I'm done. Off to find a different place to service my tires. read more

I was not expecting such honesty. I was told I needed new tires by another tire place, so u went to Mavis ready to buy them. Well the technician came to my car checked the pressure and my tires were over inflated that. He measured the tread and it was still good on all 4 tires. He fixed things for me and did not even charge me a penny. I definitely recommend this business. read more

I installed a set of tiers. Great service, and affordable. Staff are very friendly and accommodating.

Bad experience, I scheduled an appointment for 8AM . When I arrive they took my keys ask what service I needed and asked to wait I. The waiting room. Two hours passed and they did not service my vehicle. Other customers were coming in and out but for some reason. I was still waiting. Finally 2 hours later I had to leave and ask for my keys back. That's when they told me that they only had one mechanic. Well they should have told me that from the beginning. I would have scheduled for a later date or time. Just horrible service I will not recommend Mavis and will be providing a negative review in yelp. Please avoid this shop do yourself a favor. Horible read more

Just wanted to write to compliment an employee at the Saugus, MA store. Hector Santiago went above and beyond for my 4 tire purchase. He actually went the night before to another store to retrieve 2 of the tires. My experience with him was excellent and I am very pleased with the service I got for my tire purchase and front end alignment. Hector is an asset for your company and hopefully he will be able to continue to make customers happy like he did in me. Great job Hector read more

I went in for an oil change and they were quick, friendly, and helpful. I usually hate taking my car to any service center but they made it a pleasant experience. Will definitely be going here for my work going forward. read more

Went here on a Sunday with no appt as our cars tire pressure kept dropping. This was the only place available so we dropped our car off and told us it would take 1hr30min but warned us that they were busy. We had a friend pick us up and we spent the day in the north shore till our car was ready. They texted us that the car was ready but we were still busy being out and about. They were nice enough to keep the car till we got back. We picked up the car 4:00pm (we dropped the car at 11:00am) the car had been there for a while at this point. We apologized for being late and the guy told us no worries. We just really appreciated the customer service and how kind the staff were. They said they hadn't taken any breaks as they were working nonstop with all the customers who came in, and on such a nice Sunday. We were really happy with our service and would come back again. Give these guys a chance they work hard. Thank you Mavis! read more

Do yourself a favor and bring your car to get tires quite literally anywhere else. I made (and received phone call confirmation) an appointment for 10AM today. Upon arrival, I was informed that there was only 1 person working so it would be awhile for my car to be done. At 11:50AM I was then informed they just realized the tires were in fact not in stock, so I had to choose alternate tires. My car finally went in for service after 12PM... only to find out just before 1PM the new tires I chose only had 3 in stock. Confused as to why it takes hours to figure out if this place actually has tires or not?? After choosing a THIRD set of tires, they come back and tell me again they only have 3 tires. At that point I took my car and left, without any tires 3.5 hours after arriving. Disgusting display of customer service, never come here. read more

got my husband's tires installed here. overall, bad experience. poor attitude and felt like we were rushed

Ashley at the Saugus location was very helpful. Kept me informed and was very professional.

Excellent and honest service and very good prices. Hector is an excellent manager and will give you the straight dope on what needs to be fixed and when. read more

Set up an appointment online to fix a small hole in the tire. Takes less then 30 minutes. It didn't let us select a time, just the day. Went all the way to Saugus to find out they couldn't fit us in. So why would the site let us set up an appointment. I see there's a help wanted sign out front, they could definitely use it. read more

I needed my oil changed and have been moving around between places to do maintenance on my car. I decided to book with this location for convenience, but I will certainly be coming back for future services! Jimmy, the store manager, and his team gave me great service and, to my surprise considering other service places I've been to, received a great deal for my oil change!! I was super excited, and Jimmy also explained to me anything that was wrong with my car. Overall I had a great experience, and it was quick and efficient too. I'm super thankful I booked my appointment here, and look forward to doing more business at this location! read more

Worse worse worse company ever to be in business. Mechanics don't know what there doing. Took 2 days to mount and balance 2 loose tires and wasn't even on the car. Never pick up there phone. Sorry As* company!! I want NTB BACK!! read more

Just got 4 tires on today fast as hell install and they got me going plus they help me with the flex tires when o was short on money thank you Dk read more

Went in for an oil change and the price was 18.00 more than NTB. He told me oil has gone up since covid. But not 18.00 more. They are more money than NTB was. Then he gave me a list of things I needed like new tires and filter. My tires seem fine. I will be taking my car to my mechanic to have him check. If they are going to give me a list every time before I leave I won't be going back. This is what pushes people away. You may make a few bucks off someone the first time but once they realize you are overpriced and are telling them they need work done when they don't, people won't return. Don't know why companies haven't realized this. read more

This place is awful, absolutely the worst. "NTB" = Not too Bright. The entire crew was dishonest for really no reason, they invented a problem with my car to avoid doing an oil change. They wanted 53 dollars for a routine oil change, and since it was Sunday and I was already there, I was like fine, whatever. 10 minutes later, Kevin, the cashier said there were 6 leaks and was a total hazard. He said it would be a liability for the shop to perform an oil change on, and absolutely impossible, and said the oil pan gasket was rotting. He claimed I was bone dry and out of oil. When I asked why the oil light didn't come on, he changed it to "Um well maybe you had some left". He also said "Do not ask for a quote to fix, we won't" which I found to be a little ridiculous. He let me know also there should be deep puddles of oil wherever I park. I got home and looked where I have parked since my last oil change and nothing was on the pavement. I brought my car to my regular mechanic who said the car had no leaks, had me stand underneath the car when it was elevated. No leaks, and the oil pan gasket not rotted. He did the oil change in record time, and for 23 dollars less. The thing that I do not get was why they invented this in the first place. There was no reason to lie, if you didn't want to work on the car you should have said "we are too busy today" and I would have gone away. Instead you had to invent this dramatic, elaborate and dishonest story for no reason other than to waste everybody's time. What a circus this place is! Response: Thank you for your response but I've spoken to Ismael this morning. He tried to apologize without really apologizing and I do believe he thought there were really 6 leaks, while saying they could have made "a mistake" He declined my offer to send photos to review and he seems to think this is an innocent misunderstanding and his staff was only trying to help and provide information. which is fine for him, but I know better. Kevin's attitude when he told me all this stuff was beyond condescending and totally not sincere at all, and he does not deserve the benefit of the doubt from me. Ismael was unable to explain how all 6 leaks were mysteriously fixed a day later. And after talking in circles I got impatient and frustrated and ended up hanging up. Thanks for the follow up and all but I'm just glad it's over. read more

Have had much work done here in the past going back to NTB. Never had a bad experience. Just had work done on my daughters car and something just wasn't right. Brought it back and was very happy with the service given after talking to the manager Juan. Problem resolved. read more