I came in to Alec's today looking for a new pair of brooks. When I walked in, I was greeted by…read moreseveral staff who seemed to love their jobs. When I was ready to start trying on shoes, I was assisted by Kaitlyn. (sorry if I'm spelling your name wrong!) Kaitlyn was extremely knowledgeable about every shoe on the market. She was able to go into detail when answering all of my questions. She was also extremely patient and kind. I knew what I was looking for and ended up going back over to the clearance section because the shoe I wanted had sold out and I did not want to order anything. I ended up walking back over to Kaitlyn because she knew what I was looking for. Kaitlyn was so incredibly kind and patient that I did not feel rushed or pressured. She had the best attitude and the best costumer service I've ever seen. I would rather spend more money and shop at this store, than order anything online or go to any other store because the customer service is phenomenal. Thank you so much for your help today!

As a longtime customer of Alec's Shoes in Nashua, the experience I had today was incredibly…read moredisappointing. Over the years, I've spent thousands of dollars there and referred numerous family members and friends because I believed they stood behind the products they sold. Unfortunately, that trust is gone. I purchased a pair of Clarks on May 9th specifically for an upcoming vacation. After wearing them ONCE to dinner, I realized they were too snug and needed a wider size. I returned to the store June 9th with the original box and receipt, fully intending to exchange them for the exact same shoe in a wider width. The only issue? The soles showed the slightest amount of wear from being worn once. Despite the fact that I was requesting an exchange--not a refund--and despite what I believed was compliance with their stated return policy, I was told the shoes were no longer in "new condition" and could not be exchanged. How exactly are customers supposed to determine whether a shoe is truly comfortable and fits properly without wearing it beyond a few steps in a store? Shoes often feel different after an actual outing. Refusing to exchange a pair that was worn once for a few hours is an unreasonable policy, especially for a retailer that charges premium prices. I have never minded paying more for quality footwear and good customer service, but this experience demonstrated a complete lack of flexibility and customer appreciation. They clearly don't value their customers and don't care about anything other than making that initial sale. There are plenty of other shoe retailers offering the same quality products with much more customer-friendly return and exchange policies. After years of loyalty and thousands of dollars spent, I can no longer recommend Alec's Shoes and would caution others to carefully consider their return policy before making a purchase. If you wear the shoes even once to determine whether they actually fit comfortably, don't expect any accommodation if they don't work out. **I was so surprised by the way they handled the situation that I took photos of the exchange to share with this review**

I'm outside waiting for the store inventory to be done and anyone knows that store inventory is…read moresupposed to be done at night when the store closes this is the third time they changed the sign on the door been here since 11 am and left and came back twice getting frustrated and this is unacceptable something has to be done about the store workers and management

I've been here a few times, and for the most part, the experiences have been positive. I think, for…read morea man, the selection is hard to beat. I have purchased both sneakers and dress shoes here. I would pick this place over Payless as well as more expensive stores unless I was willing to splurge for higher quality.

First off, if I could give 0 stars I would. I had an extremely upsetting experience at my favorite…read moreplace to shop for shoes, Famous Footwear. I have been a true customer as I usually go here to purchase all my shoes. Recently that has changed. Thanks to the employee named I believed was named Laurie. From the moment I walked in, I could feel her watching me. Not in a helpful, friendly way. She was clearly profiling me. Then, without any cause or reason, she had the audacity to look in my bag because she thought I was stealing??? I was doing nothing wrong, or even thinking about it. I was just shopping like everyone else. Her actions were not only completely UNPROFESSIONAL, but also clearly racist. It's disgusting and unacceptable to be treated like a criminal based on my appearance. Shame on Famous Footwear for employing someone like this, I can say that the rest of the employees were actually nice. Other than that, I won't be back, unless they can hire someone else more friendly.

All in all, the stores inventory is very well put together and the store itself is very clean. Love…read moreall the amazing deals, but my one issue with the store is the employees. We walked in and expected to be greeted, like any retail store. However, the employees were all too busy chatting to one another and even one was too focused on her phone. However, one employee did greet us, but not until we were already shopping around. As well as, I did not appreciate one employee that was eyeing me up and down.

I recently found Whirlaway and visited the store with my cousin, to get him some athletic shoes,…read moreshorts & shirts. Brett helped him with the shoes, Adriana with other clothing and we talked with Dave, the owner. I'm almost 70 years old and this may have been the best customer service I've ever experienced! (Sorry to set expectations so high, guys, but you are just that good.). Great selection and reasonable prices, from the kind of people I want to do business with ... can't recommend them highly enough.

Whirlaway is the Best!! Every experience I've had with…read moreWhirlaway has been excellent! The customer service is amazing, and their team is super knowledgeable. The ones who have helped me are Ian, Brett, and Am,y whom I know from the Merrimack Valley Striders, and is such an awesome Coach!!

If I could give a zero for this place, I definitely would already. I'm all about customer service…read moreand during this sensitive time I think its important to be kind to each other. This woman in the red hair who is probably the manager has a really bad attitude. I asked her how was she and she replied with a short answer she was good. I continued to walk around with my family member and child and she just stared at us and she's looking at us and only us. There was a good amount of people in the store. I can see that she was keeping and eye on us which made everyone feel uncomfortable. Instead of just staring at us like criminals! Why wont you just come over and ask if we need any help? Smh * I definitely will not come here again or tell my family or friend. Thanks for nothing

I called to see if they had Jordan's 4 in grey at the store because in other stores they didn't…read morehave them I called about 4 times and every time I called I said hello and they would hang up. On the 5th try a lady answered and said " if u don't stop calling I will have to report you to the police" and I said " what! I'm only calling to see if u guys have Jordan's 4 at the store" and she said " then why didn't you speak" with attitude. I proceeded to say " I did but you guys kept on hanging-up the phone". The lady then proceeded to say " how can I help you" with a really rude voice, then I said ''I don't need your help anymore thank you" the lady then said "okay good". I think that this lady is really rude and she should know how to treat customers. This is not the first time this has happened to me at this exact store.

Always a great find- flowers - garden…read morestuff-curtains-clothes -shoes kids stuff! Love this place!

Great customer service and they help with everything I needed, also there was tons of stuff to…read morechoose from. And there was great prices for everything

This review is for Walking Company online. I really wish I had read reviews prior to getting…read moreinvolved with them. I placed the first order which went fine, and I loved the shoes. Second order shoes didn't fit so I returned. Per tracking they received the item back on 4-1. A week ago and no refund. I contacted them and the AI bot said returns take 15 days from when the item is received. Why would that be? Do they just want two weeks of float on the money, or are they really that inefficient? Anyway a major red flag. But the real shocker came on the third order. An item was sent that had absolutely nothing to do with my order and was three sizes too small!! And it was a final sale. Customer service did send a return label once I proved I had the wrong item. Thing is, the invoice in the box was also for the wrong item, which doesn't match the order. So I have little faith they will be able to figure this out. Great shoes, but this business is a mess. In this day and age with so much online ordering this kind of thing is unacceptable. If a Walking Company store was nearby I'd probably frequent a bricks and mortar store, but I won't be ordering online from them again.

An order I placed on October 13 is lost in the mail. I have been pleading with customer service…read morerepresentatives asking for a refund, or even a replacement package and they are refusing both. The only compromise they are willing to make is offering a 10% discount to purchase another item from their company which I never will do again.

Pretty decent collection of shoes. Customer service is good. Discounts available to attain…read moreadditional value if you download the app.

This is my go-to DSW! It's pretty close and convenient. And this one is massive. I like how the…read moreaisle doesn't feel as cluttered except for the sale section which seems typical at any store. Walking in, accessories and handbag are to the right, register into the left. The shoes are categorized by heels, sneakers, flats, boots and separated by gender. It's easy to identify and I know where to go immediately when I'm shopping. And they have mirrors in each area to try on shoes. They have a free VIP membership to sign up and for every pair of shoes donated, they give you 50 points. 2 pairs, you get a $5 reward, 4 pairs, $10, etc. The only gimmick is you can only donate once a week (the new week starts on Sun). Parking in this plaza is okay. Depending on how busy it is, sometimes I have to park further away but I don't mind the walk. Overall Service: The staff I've interacted with here has been super friendly! I haven't had a single bad experience and I go here a lot. If there's something, in particular, you can't find in your size, just ask, they can order it for you and ship it to the store, I think they also offer to ship it home too as an option.

I went into the Lowell location. One worker behind the counter and one working on folding on the…read morefloor. Myself and one customer in the store at 1:30 pm on a Sunday afternoon. I'm looking at the wall of hats behind the counter and never asked if I need help. The counter lady did however Asist the other gentleman behind me with his selections and refund a hat off that wall. she completely over looked me, like I wasn't there at all. I just walked out after 5 min of building rage rather than react. The guy I was overlooked for was in faded pink head to toe, new hat and all. She completely complimented his outfit too,,so this chick remembers the customer. I was in jeans, and a dark coral bull shirt needing a hat for my messy mop of hair. I frequented this store 1/4 mile or less from home and one in Lawrence . I'll Never ever return to that location again. Perhaps the store in general. Because I found what I wanted for 1/2 the price in line same day from another sporting good store. 15 year customer lost.

It has a good selection of new shoes and clothes, such as Polo, Nike, New Balance, Adidas, and…read moreJordans. It is the only place like it in Lowell. Employees are friendly and are always looking to help out.