Just bought a brand new Kia Sorento Hybrid - Ask for Raul - he is the reason I made the purchase! Raul is a young professional who understands even better than more seasoned sales personnel that the customer WANTS and NEEDS answers in a timely manner to make a decision. Raul was honest and went above and beyond to help me with comparisons and obtaining the product info I needed. He was more than happy to show me other vehicles or move a vehicle to where I could check it out better...he never said, "No" and most of all was extremely responsive even after my purchase! RAUL made the difference in taking this dealership up a notch for me! read more

Tom Dolan's Reno Kia - Auto Repair Near Me - Reno, Nevada

Awful service, crappy cars Purcahsed a Soul from Tom Dolan in September 2025. The dealership provided a report showing the enging in excellent working condition. I checked the carfax and for any open recalls or suits with the model. These were all clean. In less than six months/15,000 miles of driving the engine spontanesously quit. Two seperate mechanics confirmed there were no oil leaks, no sign of buring oil near the exhaust pipe. There was no reason the car should have gone from a full oil compartmetn to dry in less than 2 weeks. Engine is a complete loss. Contacted Dolan and they just shurgged and suggested we contact corporate. Corporate has failed to reply for six weeks. Never buying a Kia again. Avoid Dolan. They sell lemons. read more

Bought my Kia Soul from Dolan Kia in 2022 and had a pretty good buying experience. I've serviced it there regularly since because I had a maintenance package. Overall, the service center is pretty good, very professional, customer service is excellent, and the expected upselling from service advisors is minimal compared to most. The downsides are the service is slow, oil changes can take several hours or all day, and if you're paying out of pocket, there are few more expensive options than the dealership service center. read more

Tom Dolan's Reno Kia - Auto Repair Near Me - Reno, Nevada

Worst experience buying a car ever. Disorganized chaos, unresponsive, least helpful dealership Ive ever tried to work with

Before you buy from Dolan, read this. I purchased a vehicle in April 2026 and was promised a spare key as part of the deal. It is now June 2026 and after multiple follow-ups to both the salesperson (Cy) and his manager (Alex), I have been completely ignored. This dealership is attentive when they want your business and absent when they owe you something. I'd encourage any potential buyer to get every commitment in writing and be prepared to fight for it after the sale. My experience suggests that post-sale accountability simply doesn't exist here. read more

I just want to say how thankful I am to your salesperson Breydan who helped me with my first ever car purchase last week. I am so grateful for his patience, time, and expertise. I thoroughly enjoyed the test drive and his kindness which secured my decision to buy from your dealership! Ben was also extremely helpful, as was Raul who took such great pleasure in ensuring I knew certain details about my new car before I drove off the lot. Grateful for these true assets to your team, they definitely left a great impression. Looking forward to this new relationship with Dolan KIA and my new car! read more

Before you buy from Dolan, read this. I purchased a vehicle in April 2026 and was promised a spare key as part of the deal. It is now June 2026 and after multiple follow-ups to both the salesperson (Cy) and his manager (Alex), I have been completely ignored. This dealership is attentive when they want your business and absent when they owe you something. I'd encourage any potential buyer to get every commitment in writing and be prepared to fight for it after the sale. My experience suggests that post-sale accountability simply doesn't exist here. read more

I had the best service from Trudy Hofstetter: service advisor. She kept me updated with every step of my car's repair! I was very impressed and happy with her service! read more

We're in the market for a new car and the Telluride is on the list so we hopped into Dolan Kia to check them out. Akeem Smiley was our salesperson and he was phenomenal. It's rare to find a car salesperson who is truly knowledgeable about the full feature set and truly dialed into the details of the trim levels, but he was totally on it! Not only that, he was understanding of the fact we were shopping with our young children and the challenges associated, which was very much appreciated. We shared that we were on a tight timeline and unlike other experiences I have with dealers, he and his finance manager Pash were super understanding and helpful, and put no pressure on us to make any decisions in the moment. This was refreshing too! The Telluride is a great car and we are still very much in the consideration phase, but should this become the choice, we are looking forward to continuing to work with Hakeem. read more

I'm thrilled with my new Kia Soul. I had an older model a few years back and I loved it. So when I heard the Soul was being discontinued after this year, I had to get another one. My product specialist, Akeem Smiley, was great through the whole process. He found the exact trim line and color I wanted at a California dealership and had it brought in. I highly recommend you ask for him if you're shopping for a car. read more

Tom Dolan's Reno Kia - Kia Soul GT-line 2025 - Auto Repair Near Me - Reno, Nevada

I had such a great experience working with Akeem Smiley at Mazda. From the moment I walked in, he was professional, patient, and genuinely helpful. He took the time to explain everything clearly, answered all of my (many) questions without making me feel rushed, and made the whole process feel easy and stress-free. Car shopping can feel overwhelming, but Akeem made it smooth and actually enjoyable. He was knowledgeable, transparent, and never pushy -- which I really appreciated. I felt like he truly wanted me to feel confident and comfortable in my decision. If you're looking for someone who's attentive, kind, and on top of everything, definitely ask for Akeem. Highly recommend! read more

Breydan did an excellent job helping me get a new Kia K4. He was very helpful and informative throughout the entire process. He consistently checked in with me and helped me get the best possible price on the vehicle. Thank you! read more

Tom Dolan's Reno Kia - Auto Repair Near Me - Reno, Nevada

This is our third auto purchase in Reno since moving here. While the local Subaru experience was horrible with time-consuming upselling and the Honda one featured a very competent sales woman followed by relentless back office pressure that bordered on name-calling and bullying, Tom Dolan's Reno Kia was refreshingly different. The salesman, Aiden, was patient, thorough, and professional while the Finance Mgr., Angel, was likewise. This was an excellent beginning and the best car buying experience in a long time. After reading some of the more negative reviews on this site, we hope and trust that this will level of service will continue. P.S. I downgraded this review one-star because the financing information that should have taken place in one of our three buying trips to the dealership did not occur. Instead, we have been called and woken up at 9:50 p.m requesting more banking information followed by many more requests after we left the area. Very frustrating! read more

I really appreciated how straightforward and genuine Akeem was. Buying cars can be extremely nerve wracking and overwhelming. There was no pressure, no games - just helpful guidance and great communication. Was a very smooth and quick process and he listened to exactly what I wanted and needed . One of the best car-buying experiences I've had. read more

The WORST experience with customer service. Showed up 30 minutes early, was told they will not service my car until my apt time. Then being told my prepaid oil changes expired 3 months ago. If I wanted to get done 209.00. I left, but only did 9 oil change, but called the 1800 number and they told me I have a 1 year grace period..BUT would the service dept find that out..NO. THEY WERE RUDE. I did not even offer to call. I CALLED. NEVER WILL I GO BACK. TERRIBLE CUSTOMER SERVICE. The 800 number customer service even told me I have 1 free left. BUT NOPE. RUDE PEOPLE AT SERVICE DEPT IN RENO, NV. ZERO RATING FOR SURE. read more

Extremely Disappointed with Tom Dolan's Kia Reno and Kia's Customer Service I purchased a brand new 2025 Kia Sorento and within just two months, the vehicle overheated. The cause? A rock had penetrated the radiator, causing the coolant to leak everywhere. I had to have the car towed to Tom Dolan's Kia Reno. To make matters worse, the dealership offered no loaner vehicle. One of the managers, Cody, told me he would try to arrange one for the next day -- but I never heard from him again. I left multiple voicemails, but none were returned. Cody also mentioned he would speak with the service manager about covering part of the repair cost. Again, no follow-up, no response. After chasing the issue myself, I finally spoke with the service manager who told me there was nothing he could do. He gave me Kia's consumer number, saying he had seen some cases where Kia helped cover costs. I called the number, only to be told there was nothing Kia could do due to the "nature of the incident" as described by the service department. The rep offered no solutions or support. To me, this seems like a design flaw -- especially since the same issue happened to a coworker with the same model. Kia refuses to take any responsibility, and customer service has been nonexistent at both the dealership and corporate level. I deeply regret buying this car, and I would not recommend Kia to anyone. Between the poor build quality, lack of support, and terrible communication, this has been a nightmare experience from start to finish read more

I own a 2018 Kia Rio. Great car however on the 19th of Dec I had an engine problem. The car began bucking and the check engine light came on. I just happened to be near Dolans Kia on Virginia St in Reno. I pulled in near the service area and went inside. I was met by a male and a female sitting behind computer screens. I told them about my situation and all they could say was "GET IN LINE." I was the only one there. I then asked If I could speak to service manager or someone to ask if this problem was a common one or answer any questions I may have. Again, I was told to "GET IN LINE". I said I've been here before and was never told to just "GET IN LINE". I guess that's today's society the younger generation, no respect. By the way I'm 77 years old and a 22-year Army Vet so I've been around a while. read more

Akeem is fantastic!! Loved everything about working with him when buying my friends car. Will be a future customer!

if i could give this place negative stars i would!! This place never offers good customer service, they ran thru all my services that i paid an extra $900 for before my lease was up and didn't tell me they were using them sooner than what it was written for! then they put a sticker on my car for 72,000 miles as i only had 20,000 and was getting emails I was past my service mileage! These people always seem to mess up something when i go in. read more

I would give this dealership EXTRA stars if I could! I previously had a horrible experience at another dealership this week: Roseville Kia. Dolan Kia made everything right and Roseville Kia needs to take a page from their book on how to treat customers! I was fed lie after lie during the transaction with Roseville. They lied to get me to drive two hours to the dealership, pulled bait and switch techniques, and were the most dishonest dealership I've ever stepped foot in. Enough about what Roseville Kia did wrong, I am here to talk about how great Dolan Kia is. From the moment we stepped on the lot, our salesperson, Akeem, was attentive, polite, personable, and HONEST. You can trust that if you come to this dealership, you'll be treated with respect by all and provided honesty through out your deal. I want to give a shout out to Luis, the sales manager, and Kenneth, the finance manager, for doing absolutely everything possible to help us get our dream car and make the process smooth. Dolan Kia has earned my business for life by providing such stellar service! read more

Never written a review before but we went in a couple weeks ago because I saw a used Volvo they had that I was so sure I wanted, went in person to get a feel for the size and hopefully see inside of it. Was at the dealership for about 15 minutes walking around and kept walking back to that Volvo waiting for someone to come out and help me. No such luck. As a first time buyer, I've never been to a dealership before so don't know how it works, but I can only assume because of my age that it was assumed I wasn't buying so not a single person came to talk to me. This led me to go to the Mini dealership down the street to look at some second choice options since I no longer wanted to do business here, AMAZING team! Soon after I got out of my car, I was offered beverages and snacks. Low stress, no pressure place. Writing this now after I bought my 2025 mini countryman from the Mini dealership and spent some time with it. LOVE THE CAR. Just because I'm younger doesn't mean I was there to waste your time and I shouldn't have to track down someone to assist me. No disrespect, just the bare minimum would've sufficed. read more

Tom Dolan in Reno has the worst customer service ever the people at the desk are absolutely arrogant and don't give a crap. We bought a 2024kia sportage and upon receiving our car it only had one key fob when we requested a second one we were told 'well it is used ' well sorry that didn't sit well with me and said No you will issue another fob at no charge. Also about a month later our engine started pouring oil out all over the road just after we had an oil change our car is under warranty and had to be towed to the dealership well it got to the dealership but then just sat there as of now it has been three hours and not one person has looked at it to tell us what happened. When we asked the service desk for an update the guy just looked and said it not on the rack yet ?? My husband had to request that he go find something out . And the whole time he is talking to my husband and playing on his phone OMG! So rude. read more

Sent a customer to the local dealer as they bought a car here but live in Reno. Service department charged $440 to install a 15 minute roof rack cross bar set. Thats insane if you want to get ripped off tom dolan kia is for you. read more

I have a 2014 KIA Soul with KIA's notorious oil issue engine. Took me 7 weeks to get a service appointment. Plus during a KIA recall fix they left my oil pan gasket leaking oil. I had to shell out 300- bucks to get replaced. It is time for a new car for us. BUT much and all as I like the new KIA Souls (they are really nice). I am NOT, repeat NOT, going to buy one from this dealer after the way their service department didn't give a damn about me and THEIR engine oil issue. And I did not appreciate their WOKE salesperson that showed us the new Soul. Go WOKE go BROKE! read more

My husband and I purchased our Kia Forte in 2021. The staff was courteous and attentive. We were allowed to test drive the car and then we discussed financing. We felt we received an excellent deal and that the staff was upfront and honest (we did our own research as well). They also gave us a discount as my husband is a military veteran. We also opted for the prepaid maintenance (oil change, inspection, and tire rotation for an additional $26 per month on our car payment)...more on that later. While we were completing the paperwork, my blood sugar was low. I commented to my husband that I needed to find some sugar. Instantly the Finance Manager offered me a candy bar free of charge. Turns out they have free snacks and drinks for their customers purchasing cars or waiting for their cars to be serviced. It was a nice touch. Each time I have brought the car in for service the staff has always been very nice. My only complaint is that even if you make an appointment and they give you a time when it will be ready, the car is rarely ready on time. It makes it hard to schedule your day around a car maintenance appointment. This last time I arrived a few minutes before my 7:00am maintenance appointment. I was promptly greeted and checked in by Aaron. He made the process easy and efficient. I made a complimentary cup of coffee then the shuttle driver arrived to give me a ride to work. I dropped the car off and was at work by 7:30am! I was told the car would be ready by 8:30am, but it was closer to 10:00am when I received the notification that my car was ready for pick-up. It wasn't a big deal because I was working, but just a heads up for those dropping off their cars for service. The shuttle driver, Dan, was very personable and gave me his business card to call him directly when I was ready to pick-up my car. He picked me up within 20 minutes of my call, I was checked out quickly (no charge as maintenance was prepaid plus a free car wash), and I was on my way. Highly recommend this dealership for both purchasing a new car and their service department. read more

Tom Dolan's Reno Kia - Our new 2021 Kia Forte! - Auto Repair Near Me - Reno, Nevada

Akeem Smiley was amazing and I would highly recommend him to my family and friends. His product knowledge, attention to detail, honesty and courtesy were unmatched. I will return to him with my next car purchase. read more

The absolute worst service department of any dealership I've ever been to. We have a check engine light on and another warning light on and they said the soonest we could come in would be February 26. Today is January 13! In the past they say they have ordered parts and we get there and they haven't. Never buy a car from them. Join the Dolan Family as their ad says? I don't think so!! read more

I wanted to share my experience with Dolan Reno Kia dealership with Liam Knoblock. We went in yesterday to look at the Kia K5 car and decided it was a good fit for us with the help of Liam. We had a good long test drive and and decided to buy the car for our family use. Liam was very cordial and helpful in answering all of our questions about the car. The purchase went very smoothly. We were very happy with the service we received from Liam and the dealership Marvin Frace read more

Called today 12/7/23 for a recall and my check engine light. The service department representative said the first diagnostic appointment available is in March. I said my check engine light is on and you cannot get me in until March even though all you have to do is plug it into the computer which takes less than a minute? She said that's correct. I called the factory and they said there is nothing they can do. The next closest Kia dealership is Roseville. Buyer be weary of Kia in this area. If there is a problem, the dealership is not willing to get you in a reasonable amount of time even though they would schedule a service for next week. I have owned four Kia's. A Sportage, a Soul, a Sorrento, and now a Niro. I will not purchase another Kia as long as I live in Reno. read more

" 5 Stars! " Working with KENNETH PEREZ was an absolute pleasure! Kenneth is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The buying process of my Kia sportage hybrid sx prestige took about 2 days because I live out of state and was hassle free. The best part - Kenneth stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Kenneth if you are considering buying a new or previously owned automobile. read more

Tom Dolan's Reno Kia - Auto Repair Near Me - Reno, Nevada

From start to finish Akeem sales person at this dealership was very helpful and patient and professional even offered to come to my residence. If I had any questions about my purchase, I strongly recommend Tom Dolan's Reno Kia if you go look for he's an excellent sales person very respectful. read more

My wife and I bought a Kia Sorento in October 2021 and had a very pleasant experience dealing with our sales person Pasha. Everything was professional and friendly and not too pushy , I thought there was a good vibe down there with a few of the young guys working at the dealership. We were new to the Kia brand and I found out about the Kia Stinger GT2 and wanted one and Pasha kept in touch with me and basically reserved one for me......... a couple months later he called me and told me my car had come in and we bought our second car from Tom Dolan Kia in 3 months. Both times we dealt with the same guy in the finance department (can't remember his name) but he was really personable as well , we were talking football both times I was in there and I felt like I bought both cars from a couple friends of mine, nice to see young men with enough personality to engage customers and be genuine and while focused on doing their job be able to make people like them and have fun doing what they do. Most dealership experiences I've had in the past were all business and forgettable as far as the people were concerned, if I bumped into theses guys around town I would definitely shake their hands and be happy to see them. Pasha and his partner in finance are rock solid guys and I would definitely recommend them to anyone looking for a new car and we are very happy with our sorento and our stinger!!! Thanks guys ,keep up the good work !!! read more

Tom Dolan's Reno Kia - 2022 Kia Stinger and 2022 Kia Sorento! - Auto Repair Near Me - Reno, Nevada

I recently leased a Kia from Tom Dolan's Kia. I filled out an inquiry online about the particular vehicle i was interested in and got in touch with Liam (a salesman there). He was very prompt in responding and when I went in to test drive the car it had a lot of features I was unfamiliar with and he explained them all. I could tell he really knows everything about them. There wasn't a question I asked that he didn't know the answer to. Liam got me to the price I wanted( which was almost half of what other dealers were offering with the same lease terms. Liam kept in touch with me after I got the car and answered all my questions. I would recommend Dolan dealers to anybody especially Kia and Mazda! read more

I took my Kia in to get serviced for several recalls. The trim above one of my windows was slightly loose which I mentioned to the person who checked me in. When I picked up my car I noticed the following day that the trim was missing. They did hand wash my car with a brush after servicing it so I suspect the trim got broken off while it was being washed. When I asked about it, I was told that no trim was found and that it probably fell off somewhere on the road. I highly doubt that was the case because the trim was still attached pretty securely. I'm also disappointed that they don't return calls very well. What's the point in giving me their phone for questions if they don't call back. I was considering buying another Kia specifically a sportage from there but now I think I'll take my business somewhere else. read more

I have had a sour experienceEVERY time I talked/went there. The bait and switch on the interest rate. The guy with the super smelly marker trying you high to buy extra stuff you didn't need or want. 150$ charge to "look at" and ignition switch. 689$ to change an Ignition switch. Which included a charge for 35$ in shop fees/other. Must have taken a lot of paper towels. 2 1/2 weeks to fix a simple problem and then they give me attitude. Kia's are good cars. This Dolan dealership isn't! read more

They replaced a trim part and it "broke" during installation. We were told that the new part was ordered and would be replaced so we went ahead and paid them. Now weeks later we have heard nothing and the service man refuses to return our calls. We used to like this place. Now they are unresponsive and unreliable. It has nothing to do with COVID. read more

Best service yet. Service representative Renna was outstanding; efficient, knowledgeable, helpful and friendly. Dolan Kia is fortunate to have him as a representative of their dealership. Just wish could take my non-Kia car there. Oh, and the service was accomplished right on time. Oil and filter change, tire rotation, car wash, and complete inspection. Great experience all around. Other dealerships can learn from them. read more

Had my car checked out. Some maintenance being done. Will post later on how it went! Nice people there. Bought a few parts also.

Want a Kia but debating ? Their service department is incredible. As I need my car for work, Brooke and the rest of the service team are not only professional but also really helpful with scheduling. The work is done well, they wash your car, and sometimes even driVe it right up to you! Thank you Kia service department for doing a great job! read more

Let me start by saying I'm a first-time car buyer, and I had researched for the last two weeks through varying car sites. I wondered over buying used vs. new, and what was important to me in a car. I went to several dealerships in the Reno area until finally my family and I made our way to Dolan. We wanted to look at a 2018 Kia Forte. Ben rushed over when we first pulled up. He's incredible, bordering on godlike. You know, like those people that you're friends tell you'll get along with right away, yeah Ben fits every checkbox of being a remarkable human being. He immediately grabbed the car so that I could test drive it. Let me say this about Dolan; they have an excellent course for test driving. It felt like I was in a commercial. Ben killed it. He answered all my questions (which were weird), and I fell in love with the car almost immediately. Ben has a great balance in between being a car salesperson and someone who also knows which cars would fit the consumer. He supplied us with information based on what he looked for in a car and didn't look too scared when I took a turn too hard. Overall the difference between him and everyone else we had seen earlier that day was he was genuine. My family decided to think about it and left. I wanted to pick up my sister to get her in my final two cars. We decided to go back to Dolan. First, Ben once again rushed over, he got everything ready so that we could take another drive with my sister. It was another fantastic test drive, and I was prepared to talk about taking my Kia home with me. Ben made the process easy. Who knew filling out files could be fun, overall it was a painless process since Ben is very engaging. At closing time we got to see Baylee for financing, he is just as passionate about the consumer as Ben is. Baylee wrapped us up letting us look at possible add-ons, and we got some additional insurance on our electronics which lowered our interest 3 percent, he's wicked good. I can't praise them enough, nothing was more satisfying than seeing my mom wrestle with insurance and crunching numbers to finally going outside and seeing that ridiculously large bow on my car. Ben finished us off making sure I could use my keys correctly. Buying a car for the first time is a milestone, and I'm sure as hell glad that Ben sold me mine. read more

Tom Dolan's Reno Kia - Auto Repair Near Me - Reno, Nevada

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