I visit the Lubbock area for business about once a month and have to rent a 26' box truck for about…read more2 to 3 days at a time. I've been renting trucks from this location monthly for about 8+ months. Every time has been great and without issue. The staff is friendly and service oriented. The trucks are clean and as of recently the trucks I've been getting are newer and have adaptive cruise control which is a very nice feature for trips down to Odessa/Midland and back.

Needed to get a truck and car carrier for a long move and these guys were great! Helpful on the…read morephone and in person, professional, followed up like they promised, helped me to avoid a costly mistake and always over and beyond. Great to do business with them.

For some reason my companies travel agent didn't populate that there is a National, Enterprise and…read moreAvis rental in the airport so I came here. I was put in a filthy Chevy Trax, their excuse was it's west Texas but I've never had this issue in Odessa, Midland, etc. This is a dirty little rental station a mile off the airport. You will need to wait for a shuttle at door 4 to get you here. For corporate bookings just search the others up if they are not populating, this place is nasty and the cars are trashed. I will never rent through Budget again after this.

Old rusty truck. Tons of hidden fees. Had to move trucks for them. A day after the rental was…read moreturned in a mystery $200 shows up on the card. This budget/avis store is a ripoff waiting to happen. Go elsewhere and save yourself time, money, and frustration.

We had Logan and Sebastian help us today. We mostly just wanted them to help us move the large…read morestuff as it's just me and my wife. Instead what we got was our whole house loaded up in 2 hours! These guys were go getters! I highly recommend this company. I don't leave many yelp reviews but I was so impressed that I wanted to this time. Very professional, very respectful. Showed up on time and did their job expertly.

While they did show up on time and do the job they were paid to do, their complete lack of…read moreprofessionalism alone will prevent me from ever recommending this company. First, when the owner called me to set up the time, he was completely rude. Correcting me on the size of the trailer that I had rented from another company, he insisted twice that I was wrong. I eventually had to blow him off in mid conversation because of it. Second, he would not acknowledge the charity that I was wanting half my stuff delivered to. I had to force the issue. They were hired to load my trailer and take half my stuff to a charity that I chose. This was a very simple move for them to complete. But when I was telling them where I wanted my stuff donated, they requested that I give them the donations for their own charity. While this charity is a worthy charity, it has nothing to do with their company, just someone that works there deals with it. They were so insistent and repeated themselves over and over about it that I felt obligated. Very unprofessional.

I rarely leave negative reviews, but I believe other renters deserve to know about my experience…read more I rented a vehicle for a long-distance trip with my two children. During the trip, I noticed the front tire appeared to have significant wear, including visible weathering and cracking, which caused me to question whether it was safe to continue driving. My first priority was the safety of my family, so I immediately contacted the host to ask how they wanted to handle the situation. Throughout the trip, I remained focused on resolving the safety concern. I sought professional opinions because I was receiving conflicting information about the condition and age of the tires. Rather than ignore what I believed could be a safety issue, I reported it to Turo so it could be properly reviewed. Turo's maintenance policy requires tires to meet minimum tread depth requirements, be free of cracks and dry rot, and comply with the platform's maintenance standards. My concern was always whether the vehicle met those standards--not anything personal toward the hosts. I appreciated the hosts' attempts to communicate with me, and I reflected that in my review by giving them a 5-star overall rating. My only low rating was for vehicle maintenance because I genuinely believed the condition of the tires warranted it. My goal was never to damage anyone's reputation, but to ensure the issue was addressed before another family rented the vehicle. After I reported the safety concern, our interactions changed significantly, and the host later left a review describing me as rude and disrespectful. I disagree with that characterization. My communication throughout the trip is documented in the message thread and was centered on the vehicle's condition and my family's safety. I hope the tire issue has been fully addressed, because no guest should have to question whether the vehicle they're renting is safe to drive. My purpose in sharing this review is not to attack anyone, but to encourage proper vehicle maintenance and transparency so future renters can travel with confidence.

From the owner: Rent your next car with Hub City Car Rentals. We are a peer-to-peer car rental company. Look at our…read morecurrent availability and inventory at hubcitycarrentals.com. We offer unique and luxury cars that are very hard to get from the major companies, but our primary goal is that you have a personal experience focused 100% on customer experience. Currently have 122 completed trips via Turo with all 5-Star rantings. Please visit our profile and reviews to hear what our customers are saying about us.

I have a car that's in the shop at collision king. I spoke to manual to get a rental car While…read morecollision king is fixing and painting my car. The car they showed up with was an infinity Q60. Completely dirty disgusting. The next day I turned it in for a Chrysler 300 also not clean dirt in the back of the seat tissue on the floor and other garbage I mention it to the rep that was working at the location and he had nothing to say about it. I call corporate office to make a complaint. Is only 2 locations that you can get car rental in Lubbock. You cannot run a business like that and give customers dirty cars especially during Corona virus issues