I was referred through my home warranty company for an a/c repair. They called me as soon as they…read morereceived the work order, got a technician out the next morning (with an apology that they couldn't fit me in same day, but would if they got a cancellation.) The technician was courteous, seemed very knowledgeable, and took the time to answer my many questions. He tightened the valves and checked for leaks and then recharged the freon in my a/c system. He also noticed the drip hose was out of position and saved me from a big leak and possible mold. So far, so good.

Very professional, when they come out they are ready to resolve the issues Send you a quote via…read moreemail or text and if in agreement they proceed and finish the job. They also guarantee their work.

Our oven wasn't working correctly and we did all the troubleshooting from the owners manual and…read moreYouTube but nothing solved the issue. We called Quality Appliance Repair and talked through the issue. They were out with the part the same day and all was working again. Good communication and fair prices.

Bob is the best. He gave me troubleshooting advice over the phone to keep my washer going and then…read morecame by and said he could only put a "band aid" on the machine and suggested I get a new one. Also, gave me trustworthy places to buy new appliances and parts from when he came out to service my dryer. I almost pulled the trigger and got a new dryer but he was able to have it fixed in under an hour and saved me close to a thousand dollars on new. He only charged me for what most people would charge you to knock on your door, for parts and labor. Bob is one of those rare Salt of the Earth kind of guys you just don't see these days anymore.

Shady company with 0 experienced technicians. Called them twice for 2 different issues and they…read morecould.not find and tech leaves in 5 min. Ultimately we got someone else to come and they were diagnose problem immediately First problem was with gas leak which they could not detect. 2nd issue with chimney range hood and they say change filter every every 3 months as motor is working. Rating - negative

Edgar was great. He was very knowledgeable and even went to go get a part he needed to fix my…read morewashing machine came back and had it done within an hour. Fair price too. Highly recommended!!!!

I had an excellent experience with Brad from Jim's Appliance Service. He was professional,…read moreknowledgeable, and courteous from start to finish. My refrigerator had been giving me trouble, and Brad quickly diagnosed the issue, clearly explained the problem, and completed the repair efficiently. What really stood out was his attention to detail and commitment to great customer service. He arrived on time, answered all of my questions, and made sure everything was working perfectly before he left. It's refreshing to work with someone who genuinely cares about doing the job right. Thanks to Brad, my refrigerator is running like new again. I highly recommend Brad and Jim's Appliance Service to anyone in need of appliance repairs. Outstanding service and a truly positive experience!

Think twice before inviting this company into your home…read more I scheduled an appliance inspection, and although I couldn't be there in person, my family was home while I stayed on speakerphone the entire time. From the moment the technician arrived, he seemed upset that I wasn't there. He then became irritated after learning I had previously asked another company to inspect the appliance. As a paying customer, I have every right to get a second opinion before deciding on a repair. He also questioned how I was going to pay, and when I told him I could pay with cash or card--whichever he preferred--his attitude only got worse. He became loud, rude, and unprofessional before deciding to leave without even completing the inspection. The most disappointing part was that this happened inside my home, in front of my family, including my son. If I remember correctly, his name was Brad (the technician, or possibly the owner of the company), although I can't say with complete certainty. Respect and professionalism should never be optional when you're entering someone's home. Unfortunately, that was completely missing during this visit. Based on my experience, I would not recommend this company.

I do not recommend others use the services of Sun Appliance Repair. I decided to contact the…read moreservice because I wished to support local businesses. Using the company website, I requested a quote to inquire about our clothes dryer that had suddenly stopped working, although I did not receive a response within 48 hours. I then called the available phone number and received a text that I needed to text another number, all quite confusing. The person responding stated they didn't receive my inquiry so I had to text the problem. As the holiday weekend approached, I had to wait days for an available appointment. The owner visited my residence as scheduled and began to disassemble the dryer to determine the issue. My concern is he charged me $160, and the same problem reoccurred during my first use of the dryer since its service. The first $90 was for the visit and diagnosis, with $70 going toward the "repair". The response from the owner was the typical blame-the-customer dialogue for a solution he performed. Business owners should choose to do right by their customers and reject greed. The professional respect of your customers and community should be paramount and lead to word-of-mouth referrals and repeat opportunities. As a business owner, I understand the number one rule is the customer is always right. Conversely, business owners can believe they're always right and lose customers due to permanent online reviews highlighting issues that could have been quickly, and amicably resolved. Again, I strongly recommend avoiding doing business with this company as they do not value the customer and my experience appeared unethical. I wrote the owner the following message requesting fair compensation which he denied. Customer: Mr. Allen, the reality is following the diagnosis that my dryer had a defective fuse, you provided two options for enabling the dryer to function normally without the part. I asked which option was the safest most efficient repair and made a choice based on your direction. Again, you implied the dryer would work as NORMAL until AFTER we paid for the repair, then you stated to only run the dryer for 30 minutes. The repair was meant to be a stop-gap toward purchasing a new unit. Using the dryer for the first time since your work the dryer turned off after 10 min. As your repair did not provide a functional solution, I'm requesting a refund of no less than $70 with you maintaining your diagnostic fee. With all things considered, the ethical thing would have been for you to simply recommend I replace the unit. Sun Appliance Repair Owner: No The parts are not available...it was your decision

Allen fixed my refrigerator in Hammond, IN. He was recommended by LG. He came to my home the same…read moreday and ordered the necessary part. Instead of the expected 7 to 10 days, the part arrived in 2 days. Allen rushed back, fridge fixed, happy wife!

We needed our dryer fixed due to not heating and drying the clothes…read more Called at 8am and they came out the same day. Dryer was fixed during the same visit. Will call again for any small appliance repairs.

This company used to be good. The owner helped out and saved me money on a broken refrigerator ice…read moremaker latch that was broken however since then whoever takes their calls on their answering service does not return calls. I put in a call to have this company come out and service my whirlpool gallery series due to a faulty ice maker and they never responded to my call. I will probably move on to another place

Dave came out to look at my now toasty warm 25 year old refrigerator…read more Starting withthe thermostat and working his way deeper into the unit he found a fried circuit/computer board. Had a replacement on hand, pulled out the old one but found pretty severe scorcing on the board. Pulled the unit out from the wall and tested the compressor and found it to be faulty. A new circuit board would only burn out and a new compressor was taking me into the big $$$ repair range. At this price point and age of the unit, both Daveand i agreed I am probably better off with a new unit. He then spent another 15 minutes offering excellent tips and points on what units I should be looking for and why. Excellent service and I will keep his info close at hand if/when any other appliances need repair.

Had Tony out 5/21. Looked at and diagnosed my issues with 2 dryers. Had to get parts. Didn't hear…read moreanything until june1 when I called him back. Forgot who I was and what I needed. He admitted he forgot about me but would get right on the parts. Ne er heard back from him. I would not recommend them for anything after this fiasco.

I used to have a great appliance guy. He retired, so I had to find someone new when my dryer…read morestarted making odd noises. My sister recommended Terry's Service; really, if she can't find something wrong, there's nothing wrong to find. I called kinda late in the day, and got a call back from Colin the next morning. We set up an appointment for the following Monday afternoon. Colin arrived, got a listen to the dryer, removed some of the housing and... there were great gobs of compacted lint in the lint trap. (I clean the lint trap, but this was beyond what I could reach.) He cleaned it out, told me (when asked) how I could keep this clean myself, replaced a screw that held the trap in place (that screw was removed at installation some years back and for some reason never replaced). And he did a nice job of cleaning up the stuff he pulled out of the dryer. Problem solved. My dryer is humming along again, and I'm happy. His charges were reasonable, too, so I'm really happy.

Very professional and good diagnostics Fair pricing and…read moreextremely competent Honest, friendly. I use call them whenever one of my major appliances is giving me trouble