Nice people. Did the oil change quick and weren't pushy with the "add ons". I would recommend…read morecoming here for an oil change.

RUN FAR AWAY - Worst Experience of My Life!…read more Please, whatever you do, RUN FAR AWAY from this Valvoline. I came in for a simple oil change, got pressured over and over to do a transmission flush, and it destroyed my car. My transmission was jerking, grinding, and my check-engine light came on. The dealership confirmed the fluid was burnt with metal debris, and now I'm facing a $12,886 repair. When I called to get help, the so-called investigator Stephen spoke rudely, took no accountability, and pretty much hung up in my face--even with a corporate rep on the line! They denied my claim without any written proof, only excuses. THE SERVICE WAS NOT EVEN SUPPOSED TO BE PERFORMED ON MY TYOE OF TRANSMISSION ACCORDING TO THE DEALERSHIP! I'm beyond disappointed and furious. If you value your vehicle, your money, and your peace of mind, do NOT trust these people. They're not accountable, they're unprofessional, and they clearly don't care about their customers. Save yourself the stress--go anywhere else. -UPDATED AFTER RESPONSE- Jamie, thank you for responding. At this time, Valvoline has denied responsibility for the transmission failure that occurred immediately after your location performed a transmission flush on my vehicle, despite dealership documentation confirming internal transmission damage consistent with service failure. I have already provided all details to your claims team, and I have formally filed complaints with both the Better Business Bureau and the Texas Attorney General Consumer Protection Division. I have also retained documentation including dealership findings, service invoice, and a recorded call (with consent) in which the claim was denied without written investigation results being provided. I am still without a vehicle, unable to work normally, and experiencing significant hardship as a result of this service. I look forward to your corporate team reviewing this matter thoroughly and providing a fair resolution. For transparency, I will continue updating this review as the process continues.

I would and have recommend this shop for your auto maintenance needs. I have never felt bullied or…read morepressured into expensive or unnecessary repairs or upkeep for my car. They keep track of and let me know critical windows of necessary repairs my car needs which, unfortunately, as a woman is not something I encounter as a standard norm. I feel confident taking my car in and driving off the lot knowing I am educated and my car is well taken care of.

Customer service over the phone is moderate. In person, they can be a bit standoffish. I've been…read morehere to get service done and ask automotive questions. First off, they've been quick when getting my service done, which I love. Second, the times I've come there to ask automotive questions, it seemed like I was a nuisance. In short, customer service is key, and they really need to work on it.

I came out to Richmond for a hair appointment, as I made to my appointment I had noticed my car…read moredriving funny. Luckily my appointment got pushed back 20 minutes to drive across the street to drop off my car to get serviced. Sal was honest, got my car in, found the issue while I was at my appointment and gave me a fairly decent price for the total. Even complete service by 5pm closing. I will always return they really helped my Saturday, and got the part shipped in a speedy time! THANK YOU even offered food an a cold drink while waiting

Where in the word is Saul? I thought I had found my auto care shop. He was so insightful, knew…read moreauto repair well, and extremely professional and kind. I am so disappointed that he is no longer there, due to acquisition. I referred someone to the shop, and discovered this disheartening news.

I've been coming here for a year. Always fast, friendly honest service. They offer advice but…read moredon't push the sale. I go for oil change and basic maintenance. They do offer tires but generic brands-- no Michelin no Firestone. They have cold water and charging station for electronics while you wait.

Friendly service, quick to say hello and check with customer about their needs. Water bottles…read morestocked in fridge is a plus. Clean and calm facilities. Great positive interactions. Overall the employees seem like they know, and enjoy, what they're doing. Competitive value for service.

If I could give this place 0 stars I would. I came back multiple times for emissions testing and…read morethe guy was NEVER there. And there's a guy named Kunle who has a terrible attitude. They should replace him with someone who has better customer service

I dropped my car off in the morning for an indoor and outside detail. This is the second time I…read morehave gotten my car detailed here, and they have done an amazing job. The cost is reasonable for the area and the quality of work that they do. It had been about a year since my last auto detail, and my car was disgusting. We had taken a road trip, and I have a teenager who is a goblin in the backseat. The car is also older, and the seats have deep stains from coffee, etc. Kenneth let us know he shampooed the seats three times to do his best to remove the stains. Honestly, there were about 6 stains and now we can barely even see 1 (only if we look closely). He let us know, pointed out the stain that was visible and explained the situation. We felt like the car looked amazing, but even that he took the time to point it out and explain made a big difference. We didn't ask for a clay bar, but they provided it anyways because of how the outside of the car looked. It's been a few days and the car still looks amazing.

These past few weeks when I have been struggling to use my car with two broken external handles, I…read moreWISHED I had the mechanical skills to fix my car. Since I do not, the next best thing was finding LA Auto which is Woman owned and Operated to fix my ride! LA Auto was brought to my attention thanks to the Projects feature in the Yelp App. I sent out a request for a job or service and Yelp broadcasted it to businesses to reach out to me concerning the service. I had initially had a different mechanic before LA Auto that was going to do the job, but a price change occurred before the vehicle was in their possession. Decide to nix that mechanic and go back to the drawing board acquiring estimates for the job. By this point, I had already ordered and picked up my parts directly from the dealership so they would match my vehicle. All I needed was the labor to complete the repair. I was really intrigued that there was a Woman owned and operated auto shop in Houston, so I decided to reach back out to the shop about an estimate for labor. My inquiry was Friday afternoon, so I didn't expect to hear back until Monday. Liz, the Owner, however, was in contact with me in and out the entire weekend asking for pictures of the parts to ensure they were correct for the vehicle based on the VIN as well as making sure they didn't need to paint the handles. She gave me a range on the price for the labor, which I could understand because she never saw the vehicle before- only pictures of the damage. We did most of our communication on Monday which offerred a great opportunity for me to get the car fixed that afternoon since she had an opening. I honestly thought I may have to come back another day to get the job completed because EVERY OTHER BODY SHOP I SPOKE TO said I would have to drop the car off just to get an estimate. I did that with one Pearland body shop and received a quote of over a THOUSAND dollars just to fix some handles! They even stated the labor was high because the panels of the car had to be removed. Thanks to Youtube, II knew that was not the case and Liz the owner and my mechanic confirmed my research as she completed the work on the vehicle in less than an hour WITHOUT removing the inside panels. She worked fast and I was even able to see her work from the office which provides a chair or two inside for waiting customers. A/C is blizzard cold inside the waiting area, so bring a jacket. This is not your car dealership waiting room with tvs and refreshments, so bring your own, but Liz worked so fast I didn't need to indulge in either! Really friendly, sincere, and affordable service from Liz at LA Auto. I am so glad to not only have my car repaired (FINALLY, with the exception of one small part that the dealership gave me in error that doesnt affect the main fix) but I am so estatic to support a small business owned and operated by women. I am telling everyone I know about LA Auto if they ever need repairs on their vehicle. This place is a real gem and deserves to shine!

Was searching for a shop to install lowering springs on a supra. Discovered this place and saw…read morepositive reviews. Staff was professional and provided a reasonable price. They did an amazing job. Thank you. Would definitely recommend.

I just cannot stop saying amazing things about Tony and his team at Long Meadow Car Care! From the…read morevery first moment we spoke, even before my car arrived at the shop, I knew it would be in great hands. That initial interaction alone gave me complete confidence. Tony and his team are genuinely great people who truly care about their customers and their business. That level of care and professionalism is hard to find, and it shows in everything they do. I have already shared their business information with everyone I have come in contact with and will continue to do so. This was an outstanding customer experience all around. I am wishing them nothing but the best and will definitely be keeping their contact information in my back pocket. Highly recommend!

Awesome service always. I highly recommend this family owned business. They have earned my trust.read more

I've always had good service at the Grand Parkway location without extremely long waits. They honor…read morelong term agreements to maintain tire rotations and maintenance when needed. Complete car care is offered but I've never gone beyond tire service. The cost of basic tire repair is very reasonable.

Romeo was very informative and helpfu, told me what I needed and saved me…read moremoney instead of doing what I wanted he lead me in the right direction. 10 out of 10