Last week I ran into some car issues and I was about to have my car towed to my dealer when the…read moredriver mentioned that Christian Brothers Automotive was an AAA-approved repair shop and it may be more affordable. I had the tow truck take my car to Christian Brothers. When I went inside I was greeted by Jerome who is a Service Advisor there. Once you meet this guy you won't forget him. He was very friendly with tons of personality, a cool beard, and he accurately recorded the information regarding my car's issues based on the problems I was experiencing. He was definitely a good communicator and he kept me informed during the period they assessed my car and when he needed to discuss what work needed to be done to my car. I also appreciate the link that Jerome sent via text to the inspection report. He then followed the texted link with a phone call to discuss the estimate. Christian Brothers got my car back to me pretty fast and it runs great. I would definitely return to this shop again and recommend it to others. It is conveniently located in the Richmond area. I also appreciated the shuttle service that took me home after I dropped my car off, and picked me up when my car was ready. Thanks for the great service.

I would like to talk to Jerome about a customer service complaint. When I relayed to him that I'd…read morelike a face to face conversation, Jerome perceived my request as a threat. I am a customer that is giving a business an opportunity to listen to a customer complaint and maybe correct a wrong. Instead of a listening ear, I get a manager who is threatened by an in person conversation. Christian Brothers has sent me a few review requests. I figured they want me to verbalize my complaint here rather than face-to-face. If this is correct, let me know.

Came in for a state inspection. Tyler and the team were friendly and quick! I was out in under 10…read moremins. I know where to go for next year's inspection!

Wow! Super fast service. Not to mention the place is spotless, extremely clean. Definitely…read morerecommend this place.

I came out to Richmond for a hair appointment, as I made to my appointment I had noticed my car…read moredriving funny. Luckily my appointment got pushed back 20 minutes to drive across the street to drop off my car to get serviced. Sal was honest, got my car in, found the issue while I was at my appointment and gave me a fairly decent price for the total. Even complete service by 5pm closing. I will always return they really helped my Saturday, and got the part shipped in a speedy time! THANK YOU even offered food an a cold drink while waiting

Where in the word is Saul? I thought I had found my auto care shop. He was so insightful, knew…read moreauto repair well, and extremely professional and kind. I am so disappointed that he is no longer there, due to acquisition. I referred someone to the shop, and discovered this disheartening news.

Nice people. Did the oil change quick and weren't pushy with the "add ons". I would recommend…read morecoming here for an oil change.

RUN FAR AWAY - Worst Experience of My Life!…read more Please, whatever you do, RUN FAR AWAY from this Valvoline. I came in for a simple oil change, got pressured over and over to do a transmission flush, and it destroyed my car. My transmission was jerking, grinding, and my check-engine light came on. The dealership confirmed the fluid was burnt with metal debris, and now I'm facing a $12,886 repair. When I called to get help, the so-called investigator Stephen spoke rudely, took no accountability, and pretty much hung up in my face--even with a corporate rep on the line! They denied my claim without any written proof, only excuses. THE SERVICE WAS NOT EVEN SUPPOSED TO BE PERFORMED ON MY TYOE OF TRANSMISSION ACCORDING TO THE DEALERSHIP! I'm beyond disappointed and furious. If you value your vehicle, your money, and your peace of mind, do NOT trust these people. They're not accountable, they're unprofessional, and they clearly don't care about their customers. Save yourself the stress--go anywhere else. -UPDATED AFTER RESPONSE- Jamie, thank you for responding. At this time, Valvoline has denied responsibility for the transmission failure that occurred immediately after your location performed a transmission flush on my vehicle, despite dealership documentation confirming internal transmission damage consistent with service failure. I have already provided all details to your claims team, and I have formally filed complaints with both the Better Business Bureau and the Texas Attorney General Consumer Protection Division. I have also retained documentation including dealership findings, service invoice, and a recorded call (with consent) in which the claim was denied without written investigation results being provided. I am still without a vehicle, unable to work normally, and experiencing significant hardship as a result of this service. I look forward to your corporate team reviewing this matter thoroughly and providing a fair resolution. For transparency, I will continue updating this review as the process continues.

These past few weeks when I have been struggling to use my car with two broken external handles, I…read moreWISHED I had the mechanical skills to fix my car. Since I do not, the next best thing was finding LA Auto which is Woman owned and Operated to fix my ride! LA Auto was brought to my attention thanks to the Projects feature in the Yelp App. I sent out a request for a job or service and Yelp broadcasted it to businesses to reach out to me concerning the service. I had initially had a different mechanic before LA Auto that was going to do the job, but a price change occurred before the vehicle was in their possession. Decide to nix that mechanic and go back to the drawing board acquiring estimates for the job. By this point, I had already ordered and picked up my parts directly from the dealership so they would match my vehicle. All I needed was the labor to complete the repair. I was really intrigued that there was a Woman owned and operated auto shop in Houston, so I decided to reach back out to the shop about an estimate for labor. My inquiry was Friday afternoon, so I didn't expect to hear back until Monday. Liz, the Owner, however, was in contact with me in and out the entire weekend asking for pictures of the parts to ensure they were correct for the vehicle based on the VIN as well as making sure they didn't need to paint the handles. She gave me a range on the price for the labor, which I could understand because she never saw the vehicle before- only pictures of the damage. We did most of our communication on Monday which offerred a great opportunity for me to get the car fixed that afternoon since she had an opening. I honestly thought I may have to come back another day to get the job completed because EVERY OTHER BODY SHOP I SPOKE TO said I would have to drop the car off just to get an estimate. I did that with one Pearland body shop and received a quote of over a THOUSAND dollars just to fix some handles! They even stated the labor was high because the panels of the car had to be removed. Thanks to Youtube, II knew that was not the case and Liz the owner and my mechanic confirmed my research as she completed the work on the vehicle in less than an hour WITHOUT removing the inside panels. She worked fast and I was even able to see her work from the office which provides a chair or two inside for waiting customers. A/C is blizzard cold inside the waiting area, so bring a jacket. This is not your car dealership waiting room with tvs and refreshments, so bring your own, but Liz worked so fast I didn't need to indulge in either! Really friendly, sincere, and affordable service from Liz at LA Auto. I am so glad to not only have my car repaired (FINALLY, with the exception of one small part that the dealership gave me in error that doesnt affect the main fix) but I am so estatic to support a small business owned and operated by women. I am telling everyone I know about LA Auto if they ever need repairs on their vehicle. This place is a real gem and deserves to shine!

Was searching for a shop to install lowering springs on a supra. Discovered this place and saw…read morepositive reviews. Staff was professional and provided a reasonable price. They did an amazing job. Thank you. Would definitely recommend.

I would and have recommend this shop for your auto maintenance needs. I have never felt bullied or…read morepressured into expensive or unnecessary repairs or upkeep for my car. They keep track of and let me know critical windows of necessary repairs my car needs which, unfortunately, as a woman is not something I encounter as a standard norm. I feel confident taking my car in and driving off the lot knowing I am educated and my car is well taken care of.

Customer service over the phone is moderate. In person, they can be a bit standoffish. I've been…read morehere to get service done and ask automotive questions. First off, they've been quick when getting my service done, which I love. Second, the times I've come there to ask automotive questions, it seemed like I was a nuisance. In short, customer service is key, and they really need to work on it.

They are quick and efficient i have had two tire issues and one had a broken rim they assisted me…read morewith finding a new one with a reasonable price .

From the owner: Used Tires starting at $45+! Tire/Flat Repair starting at $15+! Wheel Alignment starting at $60!…read moreAffordable auto repair!

I've always had good service at the Grand Parkway location without extremely long waits. They honor…read morelong term agreements to maintain tire rotations and maintenance when needed. Complete car care is offered but I've never gone beyond tire service. The cost of basic tire repair is very reasonable.

Romeo was very informative and helpfu, told me what I needed and saved me…read moremoney instead of doing what I wanted he lead me in the right direction. 10 out of 10

I highly recommend this business…read more I drive a high performance car, which inherently is an expensive vehicle to fix when something major breaks. Twice I have taken my car to these guys to repair. Within absolute transparency encompassing their costs, they worked with me on the costs to my family, both reducing my stress abut finances, and streamlining the process of my vehicle's repair time. In between visits to this business I did take my car to a local Chevrolet dealership for minor work to be performed and both times the prices I ended up paying to said dealership exponentially overshadowed those later quoted to me by Autocheck #3. As well, they build and maintain personal relationships with their customer base yielding very open, bilateral communication, making the experience of major repairs being done to your car, far less stressful and concerning. I quite simply cannot recommend this business enough!! -Mike Rose

This place is honest and dependable. Best in Richmond! Give them a chance you won't regret.read more

I've been a customer here since 2016- I have earlier reviews.... Absolutely will never not bring my…read morevehicles here- all my family cars are serviced here and I've referred several friends. They remodeled the place kinda recently and it's all fancy, idk how I feel about that i miss the oil and grit from years past anyhoo- the service is excellent they will figure out what's wrong and won't try to clear your bank account out for it. Also even though the waiting area is great they offer shuttle service if you live nearby. I think I've been thru about 8 or so cars in the family over the last 9 years at this point so that should tell you I trust them pretty well. Yep, it's weird but.... #2025BIGBACKAPPROVED!!!!

I've been calling about my convertible top on my Mercedes but no response I guess I got to seek…read moreelsewhere