I've always had good service at the Grand Parkway location without extremely long waits. They honor long term agreements to maintain tire rotations and maintenance when needed. Complete car care is offered but I've never gone beyond tire service. The cost of basic tire repair is very reasonable. read more

Firestone Complete Auto Care - Lobby - Auto Repair Near Me - Richmond, Texas

Romeo was very informative and helpfu, told me what I needed and saved me money instead of doing what I wanted he lead me in the right direction. 10 out of 10 read more

Getting tires and alignment from here is fine. Anything else, they will charge you an arm and a leg. They tried to convince me I needed all of these services on my car- they even wiped my oil stick dry and took a picture to "prove" I needed an oil change, but I got it done the week before. I took it to two other mechanics who all said the same thing, Firestone will rip you off. Nice guys, but they are salesmen trying to get a dime out of you. I loved when they called me and told me "just sign up for a credit card and you can get $100 off". lol, bye. read more

Had a low air warning light on. They came back and told me that 2 tires had nails in them that couldn't be fixed because of where they were. They showed me pictures but I have no idea what car they were taken on. ( very suspicious.) I had no choice but to get 2 new tires. I had road hazard protection on them but the amount they deducted from the new tires seemed quite low. They should actually show you you're tires where the nails are. read more

Firestone has always done a great job for us. They listen to us, and do their best to fix the problem.

Kurt was a great help. He did an excellent job communicating exactly what we needed and was very detailed and kind. I would definitely come back to see him! read more

These people are lazy and charge ridiculous. I came in for one tire and they want to charge $320!?! and when i asked to help me put on the spare they said they can't and won't. read more

had a flat tire, estimated cost to repair $30. found not reparable, suggesting new tire $140. new tire not in stock, referring to another location 20 min away. ask to have spare tire put on to drive to next location charge $30 to put spare tires put on? Invoice stated tire was fixed patched and balanced. read more

Having worked in automotive I understand the importance of a positive rating and this location has been great for my alignment and inspection needs. Ironically, I accidentally set an appointment for this location long ago and has been my go-to ever since. Friendly and informative staff, clean technicians and woth the extra drive. read more

Firestone Complete Auto Care - Auto Repair Near Me - Richmond, Texas

The general manager for this location is rude . Kept on lying on the estimated time for a simple task . Don't go to this location as they would scam you for getting alignment and cause damage to your vehicle. He is very unprofessional and has an attitude . Doesn't give a damn about customer service. Will never visit this location again . Don't trust these people with your car. read more

Don't take your vehicle here by far the worst location I have been to. Have the mechanics vaping while they work on your car and terrible service. Go to the other repair shop right next door they get things done. read more

I had my truck in for a tune-up and injector clean and these supposed "service advisors" charged me $39.99 for each spark plug (8).. the very same SP548 Motorcraft Platinum Plugs can be purchased for $80.00 for a COMPLETE SETOF 8 PLUGS at any auto part store around...and maybe cheaper. I have had my last bit of service done at this Firestone for sure. The service advisor was Brett and when I questioned him about the price, all he did was quote me some higher prices they charged for some other plugs. If this is Firestone's pricing policy for a tune-up...I wonder why the price for an oil change is not the same. Their oil change charge is in line with what the oil costs if you buy it yourself...with a REASONABLE uplift in the price to include labor. read more

These guys are great! Every time I have been in here they have been completely honest with me about maintenance, price and the time it takes to get it done. These guys are still doing everything with their hands, and what they do takes skill and it takes time! This isn't something that is done completely by machines or computers so please be understanding! My father was a mechanic so I can tell you from experience, don't know any of these guys personally but know what the job read more

Came in because a screw had entered my tire. When I got there, the guys on duty to repair the cars weren't even working, all they were doing was listening to music. The lady up front told me that it would be at most an hour of waiting, and it ended up being two. Bare in mind, they said all they did was look at my car and decide they didn't have the right kind of plug for it. Two hours for a glance? Not to mention, they were very unprofessional. read more

I came in afternoon. Told him i needed my spark plugs looked at he legit said well i can't get you in. You would have to come in later next week! Horrible service! Rude as all get out! I would like a manager to call me ASAP! Also tried charging me 150 for diagnostics! read more

Great customer service! Honestly, knowledgeable and quick in and out only thing I don't like is Firestone increase oil change prices to 100$ from 70$ up 30% that's not helping the economy! read more

I dropped my car off at 12:20 for a oil change l. they said it would only take 45 mins. I came back to the store at 7:20 pm an they where still not done with my OIL CHANGE. that's 7 hours they had my car an still weren't done with a simple oil change. they said i'm sorry ma'am we didn't start working on it until 5 pm which still means they took 2 1/2 hour to change oil. don't understand why you don't have appointment times or get to customers car within a reasonable time. i'd give it no stars if I could. read more

We purchased a used vehicle for our son & had some issues with the dealer repairs took it over to Firestone a few yrs ago. They took care of it so well we began taking all of our vehicles to them...best options for tires as well. Believe it or not they actually helped remove some worry from this teenage drivers parent this past year by keeping his car well maintained. read more

The staff is personable and professional, softening the blow of a car breaking down. They work in a timely manner, kept me updated along the way, and stayed past closing to finish up the work so I can get my wheels back same day. I am pleased with the work they do. read more

Prompt service, excellent customer support, and a reasonable price! Had service here to replace brake pads, rotors, and tires. Everything was completed in one morning. Nothing but good things to say about this place. I would return! They're even open on Sundays. read more

Called at 9:30 AM asking how long for an inspection. They would not give me a time. Told them I wanted to come in and wait, not drop off. Then I was told I could certainly come in and wait, but it probably wouldn't be done until sometime between 3-5 PM. 6-7 hours for a state inspection??? Won't be back here for anything! read more

Wasted 3 hours of my day here. They wanted to charge me $2000 for brakes, rotors, and a new battery. Silly me. But I almost paid. They didn't even have any of the car parts in stock. They said I couldn't buy my own battery for them to install. I Went across the street to advance auto parts and they installed my battery with the tray, for FREE! They even had all 4 brake pads and rotors I needed for my car. I got the parts and went to chamos. read more

I had an outstanding experience at Firestone today. I stopped by to purchase some new tires. The tire manager, Braulio, was excellent. He helped me with my decision. I purchased them and I am pleased. I highly recommend you stop by and purchased some tire from him. read more

Excellent customer service, superb work, and true honesty! Went in to have my 01 Mercedes tired rebalanced after another Firestone did a poor job. While there I thought I'd also have the fuel injectors cleaned. The manager on duty in telling me it was best that I take my car to a dealership in independent for that service. Kudos!!! read more

I've been going here for the past 2 years & it's been great. Michael A. is an awesome employee who answers all my questions or concerns regarding my car. Always very respectful & polite. Awesome service! read more

Whatever you do, add at least 2 hours to the time they tell you that your car will be ready. A simple oil change, 1.5 hour wait. I comeback 2 hours later and they tell me it will be another hour totaling 3 hours (double the amount of time that they told me)! On top of that, the representative acted as if I was inconveniencing him by asking about the status of the car. They are usually in the garage, and they'll see you come in through the windows but they make no effort to assist you in a timely fashion. There are way too many other auto repair/servicing options nearby to ever return here or recommend them. read more

Unfortunately, I must update this review to reflect the poor service that we have been getting at Firestone since my last review. Luke is no longer there and it seems that the quality of service has been on a downward trend in 2017. I will not be returning. read more

Very pleased with Humbierto's work. You pay a little more than typical but if you have tool and time constraints this location is the best thus far from the rest. They also were kind enough to relift the truck and discuss the work and future concerns with the vehicle. read more

I have been to this location several times before for the same task. This time there were several issues that were the result of the tech. Only task was to balance new tires and do an alignment. I do this twice a year at the same location. All of sudden today there are issues with accomplishing this work. Mind you nothing physically has changed. On top of that, they loaded my tires unbalanced in the back of my truck, so I had to reload them in the parking lot. I have noticed that the crew i worked with in the past do not seem to be here anymore. I will not be back and do not reccomend read more

Waited for 15mins just drop off a vehicle for an oil change. Only me in line and another customer being helped. Only one girl working the desk and doing what she could. Two manager guys walked out from office and didn't even acknowledge she needed some assistance or address me. I usually have great service here but today was a bad fail. Prob time to take business elsewhere. read more

Two hours to plug a nail hole and 30 bucks on a slow morning. Total waste of time and money. Won't be back.

I dropped my car off for a 1 hour oil change and gave them my info. The guy up front said I will call you when the car is done. He asked me if the phone number to reach me at was correct. I said, NO. He said "OK, I have it now. My bad." 6 hours later, I called them and asked what is going on. The same guy at the front said, I have been calling you. I said, "what number?". He was calling the wrong number despite me telling him what I did when I dropped it off. #teririble customer service. There are numerous places to take your car for an oil change in the area. Go to them. read more

I had a flat at 6:58PM..they close at 7. I called and James Torres told me to come in and he'd try to help me. He asked his tech, Nathan to stay behind after hours to help me out. I gt there at 7:10PM, they rebooted the computer system, had the tire in stock, mounted the tire and had me back on the road by 7:40. Great guys that really went above and beyond. This is the kind of service and dedication we all hope for in this kind of situation and these guys definitely delivered. read more

I show up first thing when they opened at 7 AM and 2 guys just standing there. They quoted me an hour for an oil change. Not a single car in any of the bays. Doesn't make any sense. read more

First time there. Scheduled flat repair online. Worked perfectly. Luke was friendly and professional. Nick, the tech that did the repair was just as friendly and profession as well. I'm a bit anal about my cars and I was very pleased with my first experience. read more

Took my car in today and Kristen was my Tech. I've never had anyone take the time to so articulately inform me of the issues with my car. For the first time in my 40 years of driving did I not feel that I was being ripped off for a car repair. I found her to be knowledgeable and trustworthy. I still don't like the bill, I think labor is outrageous, so the reason for 4 stars not 5, but I do like they warranty everything. I would bring my other cars to Firestone. read more

Took my. Jeep Wrangler in for a/c service. Was sold the $99 system check. Within a couple hours I was called and told I needed over $1900 worth of repairs and that all the hoses were leaking. Needles to say I did not have it done. I took it to Car Care USA and paid them for the same a/c service. They cleared the refrigerant lines, refilled it and checked for leaks. They could not find any nor could they find any parts that needed replacement. A/C is now working great with no new parts or repairs. It only needed the lines cleared and vacuumed. I won't ever trust my repairs to Firestone again. read more

I had my car serviced there a month or two ago. Last weekend I went to take my wife's car to get new tires put on and discovered I did not have my wheel lug lock key. I called Firestone and they said they had a box of them and I could come by and see. Well they weren't lying there was a good size box 1/4 full of locks that had been left behind by techs. We tried a few and then found mine. I asked him what the deal was and he was pretty nonchalant about the whole thing, not even offering an apology after I explained that my wife was 8 months pregnant. To me this is a serious matter to happen so often. If I had not discovered the missing lock a simple flat tire could have left my pregnant wife stranded. Shame on you. I contacted corporate and was told THREE different times someone would be in touch with me within 48 hours. This company is a disgrace. read more

I am seeing a trend with this location that if the ticket involves only warranty work (low or no charge), the quality and effort applied drops significantly. Just recently, I came in for a tire repair that was covered under road hazard. I asked for rotation, balance, and air check, all of which is suggested by Firestone for tire warranty. The vehicle was ready quickly, so I asked if all the work was done. The technician indicated that the wheel of the repaired tire was too dirty to balance so he did not perform the rotation, balance, or air check on the remaining tires. He told me to go to a car wash and clean my wheels. It seems if I am not paying for a new set of tires or a mechanical service, the effort is reduced to a minimum. What is the point of a warranty if this is how it is honored? read more

So after I went and got my inspection done at Driver's Auto Care off of Mason, they told me I needed to flush out my transmission fluid and brake fluid. They were quoting me $409... I said oh my husband told me to look for a better quote! And thank goodness I did. So after getting quotes from Christian Brothers and Dillion's Automotive, I looked into Firestone. Low and behold they quoted me for $295, and then I found an online coupon for buy one service get the other one 50% off...so $247...not too shabby compared to $409! BUT then unknowingly, I had a coupon sitting on my counter that I had saved for an oil change here...I flipped it to the back and saw another coupon, $100 off of a $250 service. Score!!!! So I came to the store and showed them the coupon and they honored it...$188! That's pretty good extreme couponing for auto service if you ask me. I had no problems with them. They were all very nice and courteous. It took them a little while to do my car but I'm sure it was because I dropped it off so they took their time. Happy customer! Thank you! read more