I had a very difficult job I needed completed of cleaning thousands of pieces of broken glass out…read moreof the pool, caused by an explosion in the house that blew out the windows facing the pool. Brian Adkins operating at the time as Best Pool Service was the only company I could find that would take the job. The glass was thoroughly cleaned out, and then they maintained the pool for the year that the house was vacant while the restoration company did their work. We took over maintaining the pool once we moved back in, but were very happy with our one year experience with Brian and his company.

This company Sacramento Pool Service known at the time as "Best Pool Service" was hired to service…read moremy commercial pool and correct violations cited by Placer County. After completing the work I came to learn the owner Brian Adkins never submitted plans for review & approval to the county. When I mentioned there would not be a final payment until I was shown all work had been submitted to "plan and review" to be compliant, Mr Adkins threaten me with a lien if I didn't pay. But mysteresly that day in the middle of the night the pool equipment installed by him was extracted leaving cut lines with damaged electrical & fence. Of course Mr Adkins denied it was him. In meantime in filing a complaint with the Contractors State License Board I discover Mr Adkins has gone by different names in the past maybe to avoid bad reviews. Just beware when considering him for hire.

Run from this company. This company is full of liars who make promises that they do not keep and…read morelive up to. Very poor quality. They even knowingly left a hole in our pool!!! We had a continuous swim current placed along with our pool from Sierra Fiberglass Pools. The 'current' only lasts for at most 1 minute and 20 seconds - Not continuous as it is supposed to be. This started immediately at install. Matt is and has been completely aware. Yet, we were made to pay in full for this system and installation prior to it even being ordered. That actually is not legal. Then, Matt tried to put it off as a "warranty" issue. It has never worked properly. The buttons controlling it have also never worked. Matt tried to claim they worked, but I got in with a wetsuit to show that the buttons nor the current work. Matt has the buttons,yet, that won't fix the problem with the current. In addition, water is leaking from around the current and it was disclosed to us that there is a hole in our pool. Matt knew about all of these issues and chose to complete our pool instead of fixing it. When I wanted it completed, he threatened that, "I would not have a pool all summer long," if I wanted it fixed. When I asked Matt how he got our pool to pass inspection with the issues, Matt stated, "The inspectors don't have to know about that." Lateer, Matt claimed that, "some water can be around the pool and it will still get approved." Matt also left the swim system full of trash which is under water and completely exposes swimmers to whatever that trash is. I also had to continuously pick up garbage and hazardous stuff as we have a small child. While doing that, I found supports that were sealed in a package that said, "Warranty void if not used." - Nope, they were not used. This was after they put off our pool for months while they installed other pools. In addition, We had to fight with Matt, Jon, and Diane to have our concrete finished as agreed upon. They did not put it in our contract. I sent an email prior to signing the contract to be sure that the concrete would be completed. They agreed, yet, later when we asked when that was going to be completed, they stated that they did not agree to do the concrete as we spoke about and agreed to. The quality of the pool on top off all of the other issues is very poor. There is a plastic piece under the conrete that sticks out and has cut our guests. All of the caps around the lights in our pool have fallen off and cut our guests and children. The 'free' gate reversal failed. Our gate no longer works. In the end they took us to court as we withheld money because of the problems. They won as we paid up front for the swim current and withheld from a different "line item" on the contract. The other issues weren't even considered. Now, we are going to be taking other action. I like most people don't agree with paying contractors before they complete work. I hope this review loses you more money than the money you basically feel you can take from us without completing the work...or fixing the hole. Like I said - Run from this company. Unfortunately, Jan or Jon/Diane/Matt (there is no Jan at their company) your response sound as unprofessional and deceptive as you have been the whole time. It's Like all of the rambling emails yelling at us when we brought up issues escpecially agreed upon issues that you did not want to complete. I'll be happy to also post the court documents showing that you guys left a hole in our pool (yes, in our pool), etc. We are going through the Contractors Licensing Board, which is how we found out a lot of our information. We will be taking action. I hope you guys start to realize you actually have to follow the law, cannot do shoddy work, and cannot leave holes in pools. I was threatened that I would not have a pool all summer if Matt had to put the Badujet in and actually make it work. Also, he refused to fix the hole in the pool until after summer as well. The work on the pool started in August, yet, again, Sierra Fiberglass Pools went and did other pools instead of completing ours. The Badujet was here, I believe in October. Why wasn't our pool completed by June? 9 Months and you couldn't complete it? Again, the Badujet has never worked and you asked for payment illegally prior to ordering and installing. Therefore, we could not withhold money from that line item because it was paid in full. Yes, $14,000 paid upfront ahead of time. The remainder withheld was aroud $5,000 after finding out about the hole in our pool and Matt refusing to make the Badujet work properly. It's funny how Sierra Fiberglass Pools loves to lie their way through things. I am also uploading documents stating that they left a hole in the pool. Also, there is no defimation. You collected money upfront for installation of a working system that you put a hole in the pool for and "completed" the pool with the hole still there. Also, the talk of the 'landscapers' is funny. We

We had our pool installed, with solar panels an the salt water package as well as water jets. From…read morebeginning to end the staff was informative and professional. I even call Matt on the weekends a few times an he picked up right away . Our pool is everything as advertised. We are looking forward to using Sierra fiberglass pools for our next house. Amazing service

From the first call with Steve, the owner, to the final liner installation, everything was smooth…read moresailing. He called when he said he would. Arrived on time with his polite and hard working crew. He texted throughout the day to make sure pool was filling accordingly once installed. And most importantly- they completed the work in the time frame predicted. I would highly recommend Steve and Rustic Pools.

We recently had our liner replaced again. Very pleased with Rustic Pools. They are fast and…read moreefficient. It was a pleasure doing business with Steve and his crew.

For anybody thinking about using Advanced pools look at our pics of the cracks that our pool has…read moreafter a little under 8 yrs.This is the quality of workmanship they do! I had a quality pool company spray our first liner and it lasted almost twenty yrs and only cost us 8000 dollars we payed 11000 dollars GONE .The owner Dave basically said he will not make good of a poorly installed fiberglass Job that his company did only 8 yrs ago.If you want your pool to last longer than 8 yrs find another company they dont care about there customers after they get your money. If anybody has any questions about this feel free to call me at (916) 208-1637 anytime.

We just finished a two year restoration on our 1961 Mid Century home, including the pool. The…read morenewer, 1 year old plaster finish (installed by another company) was already looking aged and a lot of maintenance due to local well water. Our pool is a unique design-shape, over 30,000 gallons and 12 feet deep. It's located within an exterior courtyard in the middle of our home. Randy met with us and answered all our questions pertaining to a fiberglass finish; easier care and less chance of staining compared to plaster. He made us feel comfortable with the upcoming process, helped with tile resources, and was accurate on the length of time they would need to complete the job. He also spent extra time researching water truck companies for filling the pool. The team working on the pool was terrific!!! Ramon, the supervisor worked along side his team, and all team members were professional, courteous, and always cleaned up at the end of each day. The end result is beautiful. We could not be more pleased. I will follow-up on how the fiberglass does over time;)

The pool looks fine but repositioning my pool equipment was too difficult for their subs. So many…read moreissues. They couldn't figure out the electric timer which is real basic requiring 3 different people...maybe 4. They broke my filter and tried to use the silicone to rig it which failed. Broke the filter valve and stem in the sand filter. They also broke the stand but made sure they told me they replaced the $10 stand. We also had numerous delays. When I spoke to their pool equipment sub, he didn't know how the sand filter worked when he was hired to move, place it and re-plumb it. Wtf..... I previously wrote a much harsher review but took it down because I felt bad. This is my 3rd weekend in a row fixing the issues I paid them to do. Service level and quality is total crap.

We had our pool replastered and tiled last year, they did an amazing job! Had some rust spots show…read moreup in the plaster, they came out and took a look, determined something had fallen in my pool to create the spots. They were very nice and removed the stains for us! Great service!

We received excellent start up & initial maintenance services from this company after putting in…read moreour new pool. Kevin came out & was SO helpful & informative! He provided great customer service with his pleasant demeanor & professionalism. He gave lots of instruction, useful recommendations, & did some problem solving. We appreciated how accessible he made himself to communicate with & all the knowledge he shared.

Recently a tree fell in my yard and destroyed all my pool equipment, I selected M&M Pool…read moreConstruction, a local company in Carmichael, to do the replacement. Mike, the owner, was extremely knowledgeable. Before beginning the new installation, he took the time to identify for me all the old and unmarked water and electrical lines in the area. if there was a. better way to do something, he discussed it with me. And, when he and his worker came with the new equipment, they had it all installed in a day. The end result is so much better than what was there before. Lights, slide, jets, all work great. Best of all, I can now operate the pump, heater, timers, etc, from my phone and the app is so easy to understand. I would highly recommend this company to anyone in need of pool construction, repair or routine service. I feel my pool is in very good hands!

We hired Tim to do a pool inspection before buying our house. It was easy to schedule and Tim was…read moreable to come out pretty quickly to inspect the pool and equipment. Unfortunately the previous owners hadn't done a great job maintaining the pool and the equipment was also incredibly old. Tim was transparent about the equipment and showed us to how to get everything to work (as easily as possible). He did end up sharing an invoice for additional repair work which we haven't moved forward with yet, but it seemed reasonable. Would highly recommend, especially if you are buying a house with a pool!

Tim came out and assessed a pool leak. He offered his favorite leak detection company, Valley Leak…read moreDetection, who came out and within several visits identified and repaired the leak. Tim's pool service people have been cleaning and caring for my pool ever since. Hiss service is more expensive but as the old saying goes: you get what you pay for. THE BEST POOL SERVICE COMPANY in the Sacramento area.

Blaine came through for a weekend emergency repair. He was not the first person I contacted. First…read morecompany couldn't figure out my issue. Blaine diagnosed it within 3 minutes. AND repaired a repair the first company did. Gave me very fair pricing, with great service. Blaine is super nice man, and was great with my children's curiosity! I will be reaching out to him for all my future pool, decking issues. He also walked me through some future issues that may come up due to my old set up. If you're reading this, I would give Blaine's Pool Service a call. Don't waste money calling another guy, just to then call Blaine.

Blaine has been very communicative and helped make my pool repairs easy. The man works very hard…read moreand answers all my questions.