My experience with SSR was great! Steven came out and assessed the situation and ordered parts, which were received quickly within a day, and he came back out to install. Unfortunately, one of the parts was bad out of the box (not his fault at all!) and he had to run back and come back later in the day to replace it. He also identified another issue and came back the next day to replace the control board. Unfortunately, the AC overheated due to some faulty wiring and Sean came out and quickly fixed the issue. Dorena in the front office was great texting me throughout all these work orders (did not have the pay for Sean to come out). Dorena also offered advice on how to find reputable vendors for a different property we have which they don't service. Everyone was honest, reliable and trustworthy. Great service all around! read more

These folks are the Best! If your looking for honest, family owned Air condition company this is the place! We have been using this company for years. Our tech on the West side is Robert. The Best. Reasonable prices too. You will not be disappointed with this company. read more

This company is the BEST! I've used them several times and I always request Rob! By far the best HVAC service! He is very knowledgeable and courteous as well as maintains a high level of integrity in his work. I will only use them for my HVAC needs. read more

Everyone probably could imagine how not to have working AC during July in AZ!!! Yep happened to me :(. But I was so Blessed that my Home Warranty Company contracts with Sun State Refrigeration. From thr first conversation with Dorena I knew I was in good hands. It wasn't an easy task and after second visit with Sean, my AC was fixed and running. I am so fortunate to be reffered to this wonderful and caring people. It's family owned, very froendly and very professional. Thank you so much Dorena, Sean and rest of the crew. God Bless youi!! Inna P. of Scottsdale read more

I was referred to sunstate air conditioning by Fidelity insurance ! I paid my fee and they came out and said I had a leak in my coil and turned off my unit. They told fidelity their insurance would not allow them to repair my leak! I am now left with out any air and they won't reconnect anything . They are very unprofessional and now owe me my $85 deductible., I called the office and the lady took no responsibly and was very rude . Don't use this company read more

My home warranty company assigned the work order to sun state refrigeration and they took 2 weeks to assign a tech on top of this the owner/ manager at this business lacks professionalism and very tough to communicate with she started yelling at me for the confusion the home warranty created The tech Steve did a good job i don't think I want to deal with them again and get yelled as a customer read more

Absolute 5 star service! I have had nothing but sales pitches from other companies but these guys were as honest as the day is long and very quick and reliable. I cannot say enough great things about this company or it's technicians. To go to anyone else for your air conditioner needs is crazy! They repair and make it last. Not try to sell you something you don't need! I am a customer for life now! Great pricing as well. read more

I was assigned to this company by my Warrenty company, the tech came and looked like he had no idea what was the problem in our AC unit. He blamed it on cooling pipes needs to be cleaned and it would cost 180$ to do that before they can diagnose. I told him not to worry about it. Called an outside company not through the home Warrenty, tech was able to diagnose the issue within minutes of looking at the unit. Stay clear of this company of you are trying to avoid a headache. read more

In the middle of a heat wave (over 110) the customer care on follow up from Dorena for an appointment was prompt and quite friendly... the service and repair was as great as the follow up! On time (imagine that) and able to do the full repair on my broken unit because of part that Steven carried. I would recommend them for everyone and when it comes time to replace my units (which may be soon) they will be my first call! read more

I was able to get same day AC service. Steven was knowledgeable and thorough in getting AC unit running again. Good prices and NO pushy sales tactics with add ons. Dorena (office person) was easy to work with, for payment over phone. read more

I am absolutely blown away by the level of service provided by Sun State Refrigeration, and specifically by the two wonderful technicians Rob and Steve who came out to my home. They were more helpful, skilled, and knowledgeable than any tech I have ever had for any type of home service. Rob went over every single item/area they checked with me point by point and had even taken pictures of each item so I could see and get a clear understanding of my unit. He made thoughtful recommendations for what I should replace and even what I could replace but didn't necessarily need to. Rob empowered me by physically showing me the various areas to keep an eye on if I suspect a problem which will allow me to feel more informed when calling for service in the future. It's also important to note that they were very respectful of my home and wore boot covers and a face mask every time they were inside. Additionally, a warm thank you to Sun State's owner Sean who we connected with personally about maintenance, and to Doreen for her fast and helpful assistance booking the appointment. Truly their level of service is unmatched. I did not use Sun State Refrigeration through my home warranty this time, but in the future I will not use any company other than Sun State whether my home warranty will accept them as a vendor or not. I will pay entirely out of pocket. I will be actively referring everyone I know to Sun State Refrigeration for all their service needs! read more

I highly recommend Rob with Sun State Refrigeration ( locally owned family business) As a 30year+ Realtor I've run into many HVAC companies over the decades and this is a good company as well as they have a very personable and competent Technician named Rob. The Central A/C stopped working in our AZ property on a late Saturday morning in June. Temperature about 106 degrees, hot, sunny and oppressive. We called the home warranty company and they sent our work order to Sun State Refrigeration. Since it was a Saturday, we were pretty sure at the earliest it would be a Monday service call. We were okay with that since we were planning a stay-cation due to Covid 19 public entertainment restrictions. We went to a Hotel resort with a pool for Sat and Sun. Best thing to do when you have 3 kiddies under 10 years old. Monday, Rob from Sun State refrigeration came about 3pm and worked on the unit, took about 1.5hrs. Because we had a home warranty everything was covered and we only had to pay the Trip Charge to the Warranty company which was $75. We had a failed Run Capacitor and motor, Rob replaced it. I also had Rob do a Chemical Cleaning on the outdoor condenser since we didn't have an annual cleaning for over 3 years. Results were very impressive, hadn't seen our unit that clean in ages!! That was $150 and felt it was very reasonable. My wife and I are very pleased with Rob and Sun State. Rob took the time to tell what steps he would take as well as he answered a number of questions such as: what size ac unit should a 1800sqft home have to cool it properly, (approximately 1 ton per 400sqft of building space) additional Information on Freon(r22) vs Puron (r-410a) laws and usage(not illegal to use freon, just can't use in new a/c systems(there are other topics for clarification, but won't talk about it in this review), type of filters to use( Pleated Rheem Filter, change every 30days or 6 weeks) and other questions. Their contact info is in my address book for future service calls. read more

If I could give this company zero stars I would. I came on here to leave a review after the customer service gal was yelling over me, laughed and hung up on me. I've never in my life had a worst experience with a company and it sounds like other people have had the same experience. I truly cannot believe how unprofessional and flat out rude this company is. Unfortunately they were the company dispatched by our home warranty company but if you have the choice DO NOT use them. First the services techs came didn't even greet me with their names or anything just walked right in the door had no masks or shoe coverings. Then when they discovered wiring was disassembled they used electrical tape to repair our ac. Then to top it off gave us an invoice that said "replaced wiring" after looking at what they claimed was fixed I was baffled. I simply googled how to fixed wiring and it was completely different then just using electrical tape. I could have fixed it better myself. When I told the lady on the phone they used electrical tape she said "well is it working now" that's beside the point they didn't fix it the right way and basically put a bandaid on it. It's almost like they do that on purpose so they get future calls cause they know it's not going to hold up. It was completely unacceptable and substandard to say the least and to think they are going to bill our home warranty with "replaced wiring"? They are ripping people off and when you call them regarding it they freak out on you and hang up. So immature and unbelievably unprofessional. I'm calling the home warranty company to have them dropped. They not only treated me terribly but aren't taking the precautions necessary to keep me and my two small children safe from covid exposure and obviously don't know how to repair ac units property. They should not be doing business or treating their customers the way they do.. sad there are people out there that retreat people this way. read more

Since moving into the Valley 15+ years ago, I've tried 4 different HVAC companies. Two of them were horrible, one of them was decent, but I have found Sun State to be the best so far. Reasonable in their pricing, and their techs to be knowledgeable, straightforward, and trustworthy. read more

They serviced us and then within a few weeks the ac stopped working and after reaching out to them and they keep saying they need a work order from the home warranty. Choose another company. The main lady who answered the phone was yelling at me and then hung up. Very unprofessional. read more

Very efficient company. It was easy working directly with the owner Dorena. She asked many questions and explained what was needed fur them to know what needs to be done. Steve came to repair air conditioner and was very efficient and friendly. I would definetely use the company again if needed. read more

had a whole new hvac system installed yesterday. they recommended going from a 3ton to 3.5 ton so our system does not have to work so hard. the guys were professional, cleaned up after themselves and showed up a little early! could not be happier and I know it's hard to get Ac work done in June as everyone is busy or overbooked. thankyou Sunstate HVAC! read more

Had a home warranty claim and asked for a call to let us know when they're on our way since we had errands around the area to run. We got a call at 128pm that we did miss, but to tell us the tech was on the way. At 132pm we got a notification that the tech rang our doorbell. As we're calling the tech back, he is standing there at our porch ignoring our calls. We called close to 10 times because we did not want to miss the tech as we were only 10 minutes away from the house. We even texted the number. all calls and texts were ignored and never returned. We have 5 kids and our AC unit is completely down. So naturally, we call the office 4 or 5 times over the next 2 hours and finally someone decides to answer the phone. She basically argues with me and tells me she will try to send someone right out or we may have to reschedule. Something that could've been prevented if they had a higher standard of service and professionalism. it's been 24 hours and they're refusing to pick up any calls or texts since the last communication. We're not rescheduled and have no idea what's going on. I honestly have no idea what to do. read more

I was referred to Sunstate by my home warranty. Just a little disappointed in the fact that I could not reach them for the first part of the morning and left a message and nobody called and I had to call again. The lady told me someone would call me back to schedule. I waited three hours and nobody called me and I called them again, the lady who did schedule was nonchalant didn't apologize just scheduled. I appreciate the timely service I received, Steve came out the following day. He got my unit up and running quickly. I really appreciate the work he did to do that. All in all I was happy with their service and would have them come out to my house again, Thank you Sun State for your quick service. read more

I am very impressed with the stellar customer service that Sunstate provided. Dorena called to set up our appointment (came to fix our ac the same day as the call) and was very friendly. She was also compassionate to our situation of our house being over 100 degrees inside due to the broken ac. Rob and another gentleman came out and were very friendly and explained everything. They even had the courtesy of wearing protective booties on their shoes so as to not track dirt in the house. They got our ac working and we could not be more appreciative-a broken ac in the Phoenix summer is miserable. From beginning to end, Sunstate was awesome and I would highly recommend them! Thank you so much. ****update: I changed my review from 5 stars to 2. Though the technician was friendly, the capacitor replacement repair only lasted 1 hour. When I called begging for the company to squeeze me in, they were completely booked. They still tried to maintain a level of professionalism but a repair that only lasted for an hour is unacceptable - because of the circumstances I think the company should have fit us in but they refused. So, if they repair your unit and the repairs don't hold...don't be surprised if you're left high and dry (and hot) read more

I tried three times to get sunstate to come do a tuneup on four AC units. first appointment was a no show. no phone call, nothing. I call them and they say they are having trouble with their truck. one truck? I make second appointment. same excuse. truck issues. then I get a phone call from Sean. apologizing and explaining they had staff turnover. fine. made the appointment again. I waited. finally called them and was told the ticket said I wasn't available on the day they made the appointment. what? why would I make an appointment if I wasn't available. waste of time and energy. don't waste yours. read more

Our technician from Sun State went above and beyond to get our Air Conditioner back to factory specs and working after our home warranty company sent out an incompetent untrained individual to fix our AC. Not only did he repair the problem, he fixed all the damage the other company did to our Trane air conditioner. Very professional, prompt, and knowledgeable!! We would refer this company to anyone! Thank you, thank you! We were dying in this house in this heat for four days until the other company spent days trying to fix a simple repair and then giving up! You guys came out the day after my request for a new company went through with my home warranty company and did a great job! read more

I highly recommend Sun State Refrigeration! Rob and Steve were patient and thorough with my A/C Tune up. They took their time to answer all my questions and educate me on preventative maintenance! They were easy going and extremely professional! Great job guys! You do exceptional work!! They also work together for scheduling which is always so hard to do!! Great team work! read more

We have been using them for years. We have a condo with a strange AC design. They are the only one who knows how to get It works.

Their team is unprofessional; and grossly rude. They were unfortunately assigned to make a repair on the a/c unit. The dispatcher laughed and hung up when the warranty called them to the warranty company told me the wrong information. Disgusting and rude. To top it off they didn't even fix my ac read more

I really appreciate the service Sun State has provided us. This is my 3rd separate experience with them over several years and I will probably never use another service again. Just put a down payment on a new unit they will be installing soon. Mark and the team really know this business and are honest and timely end efficient. Can't ask for anything more than that. read more

I absolutely LOVE Sun State! They are honest as they are very professional. The whole team is great, from the nice lady on the phone to the expert techs that came out and fixed the issues. They did not try and up sell me but did inform me on some preventive maintenance that the system needed. Great service all around. A/C never worked so well and the system runs a lot less. Honest and affordable they will keep you nice and cool . read more

Two words: Amazing service! My husband and I were super worried because we smelled some musty smells coming from the A/C vents, and since we have a new baby I immediately was scared of mold in our house! My husband called Sun State Refrigeration and Dorena was professional and nice. Sun State Refrigeration was not only quick and prompt (they came to our house that within hours of our call), but they were professional and thorough with their examination and cleaning of our unit. Luckily, we ended up not having mold, however, our unit was in need of a heavy duty cleaning. Mark was amazing! He went in and explained everything that was going on with our unit to my husband. I had thought the unit had been cleaned when we first moved in four years ago, but it turns out that the original folks we hired had not done a thorough cleaning. I am so glad that we called Mark and Sun State Refrigeration. I now feel confident that my system is clean and my baby is safe! I would recommend Sun State Refrigeration to everyone who wants an honest, hardworking and professional company to work on your A/C! read more

Rob, from Sun State Refrigeration came out today because they were recommended by a neighbor for an annual check. I have never been as impressed with an HVAC technician as I was with Rob. He was thorough, explained things in detail, answered questions, was knowledgeable and yet very personable. We will definitely use Sunstate refrigeration from now on read more

I had a broken A/C experience this week. In phoenix it's pretty horrible to lose A/C in Aug, so we called Sun State on Monday (8/11).. They came out the same day and investigated my unit outside... they discovered my fan motor was bad and my capacitor was going bad and replaced those. We all thought it'd be in great shape now, but no, that night it was still broken. No problem, I called them back and we discovered on Tuesday (8/12) that my compressor was out. This unit was from 2002. I already had no hope in it, but Sean was confident it could be saved. He went back and got pricing for a new compressor but also for a new unit. We discovered a new unit would only cost me $200 more than doing the compressor and praying that it would hold out for a long time after that. So I went with a new unit. They were good in that they gave me credit for the parts from the first repair and my new unit works amazing, I was back home the day it was installed (we left, too hot, It was put in Thursday 8/14.) ... I appreciated that they tried to fix my old one though before selling me a new one. Most places I hear just sell a new one and that's it... they didn't do that until it was the last resort, and they didn't make me replace the inside fan and things too, either. My only complaint is very minor. Kind of minor I guess. I got charged the labor for the installation of the motor and the capacitor. While I can see both sides to this: I feel like since that didn't fix it, and I didn't wind up with any of those parts, it felt slightly unfair to need to pay for that after also purchasing a new unit. Everyone was very friendly and I would for sure use them again and recommend them, but paying for labor when nothing was actually done that fixed anything was sort of unfair to me, I do understand the techs need paid for their time, but I feel like the broken compressor should have been caught on the first trip... Very nice company though, excellent workmanship (they said the old one's installation was pretty bad, so I'm glad this one was done right, I wasn't here when the old one got installed.) read more

I am really impressed with everything about the service provided by this company. Beginning with the very helpful and friendly initial telephone interaction, and follow-up calls, to the knowledgeable and efficient service provided by the service personnel on the premises. This family owned business believes in honest and fair service, and works on everything from residential to commercial refrigeration, whether HVAC or ice machines, refrigeration from walk-ins to major chiller units. They took care of my problem quickly, efficiently, and with great communication by all involved. Truly a pleasure to work with. I will definitely use them again for all my HVAC needs, and (obviously) highly recommend them to anyone who needs service on any refrigeration unit. read more

I seriously will never use another AC company. A couple years ago my ac was making weird noises. I had two companies come out to look at it and give me quotes on what was wrong. One said it would be about $9k because I needed to replace my unit, and all the parts throughout my house. Sun State came out and fixed it for $350 and told me they don't recommend replacing it because it's not that old. Fast forward to yesterday. I emailed them around 430 am when I woke up and heard an awful screeching noise coming from my unit. Dorena had someone at my house by 10 am, fixed by 11, and I didn't even have to be home, even tho i have dogs. They are honest and affordable. Highly recommend them! read more

the lady who answers the phone calls she really knows her stuff. my a/c wasnt working and she mentioned that maybe the filter needs to be changed. did that change and the a/c has been good for a few weeks but unfortunately it's not working again. read more

Our A/C went out yesterday during the hottest part of the day. We called our Home Warranty and Sun State to the rescue! The very next day they had an opening for us. Sean was on time, saw what our problem was, had the part on his truck, and we are now back to staying cool again. Thank you to Sean and his Mom for both fitting us in, and fixing our A/C during record summer temps. read more

The absolute best AC service in the valley. I've worked with Sun State directly and through my home warranty and they fixed all of my problems quickly and with great communication. They get my highest recommendation! read more

Hi Dorena, you were not at my house and we never met. Thank you for the attention, but this is a failed attempt to CYA by you and your company. read more

Used First time thru Home Warranty Company. Communication from office and technicians before arrival was excellent. Rob and company were efficient , polite and answered any and all questions. Preventative Maintenance Check...no complaints read more

These guys were great! They came over and fixed the issue quickly. They even looked over a repair we had done on a different part of the unit a couple months before from another company, weren't happy with what they saw and fixed that too! Good service! read more

I am a real estate broker and have worked with a lot of HVAC companies over the last 27 years. Sun State is one of the best! They are a family owned & operated business & they give tremendous service. They will work till the job is done and will not try to overbill or do unnecessary work. Top notch company!!! read more

This company is top notch in all regards, service, communication, knowledge, and quality work. They exceeded all my expectations. This is especially true because I have a home warranty which, in my prior experience with other trades, meant you were the end of the line customer and repairs on anything could take awhile. Not the case with Sunstate! They called immediately on the work order, gave a prompt service appointment and a tight time window when the tech would arrive. This in mid summer....amazing. Flawless and exceptional! read more