This company is top notch in all regards, service, communication, knowledge, and quality work. They exceeded all my expectations. This is especially true because I have a home warranty which, in my prior experience with other trades, meant you were the end of the line customer and repairs on anything could take awhile. Not the case with Sunstate! They called immediately on the work order, gave a prompt service appointment and a tight time window when the tech would arrive. This in mid summer....amazing. Flawless and exceptional! read more

This is the second time I've had to have a company out to fix the problem as hot as it is they seem to ignore me and put me on the back burner they should put the customers that they have tried to fix and need to be recalled first can I give them any lower than one star I'll change this if they actually show up on Monday and fix the problem An update to my review the tech just decided not to show up out here because I challenged him telling him that That what was wrong and he needed to come back any add one more chance so they just decided hey we're not coming back at all anymore go to somebody else the most unprofessional outfit I have ever had to deal with this I would let them put a refrigeration unit on the doghouse read more

FANTASTIC! These guys are great and they are honest! We were experiencing major issues with our A/C unit and they were able to come right away to inspect the unit. In a matter of 5-10 mins they were able to tell us the problem and alternative solutions to fix it. Once we decided on which plan of action to take, they immediately went to work and fixed it. Didn't take much time at all! I would 100% recommend this company to anyone experiencing A/C issues. read more

Sun State Refrigeration is excellent. I had a different A/C company come out and do a tune up on my system, as it wasn't running very well. After the tune up they had a list of repairs that they recommended. The prices seemed high. I did some research and after reading the great Yelp reviews, I called Sun State. I asked them if they could quote me prices for the repairs the other company recommended. It wasn't even close! Sun State's prices were a third of the other company. Sun State came out the next day and did the repairs. They even recommended an additional repair and it was still way less than the other company. I am very impressed with the service and responsiveness of Sun State. I highly recommend them, read more

True experts in their field....very knowledgeable and do right by the customer. The team works to solve and resolve the issue NOT upsell you on something you do not need or want...thank you for your honesty and integrity. read more

I am a real estate agent and oversee a number of rental homes. Sun State Refrigeration has been providing HVAC services for me for over 8 years. This is a family owned business that provides honest analysis and excellent services at reasonable rates. I would highly recommend them fort any HVAC issues whether Residential or Commercial. N Goldblatt read more

Introduced to Sun State in response call for service to home warranty company, Old Republic. Not disappointed. From the very quick call back and quick response to the knowledgeable, efficient correction of the problem, just a wonderful experience with Sun State. Sean and his assistant were on time and efficient in their work. Making short work of my AC problem. A quick check of 5 other units and corrected potential problems,ensuring a cool summer season. Wonderful old world values of service and honesty. read more

I've had four different ac people give my ac a tune up and everyone took 5 mins to look at it and then all wanted to up sell me afterwards, this didn't happen this time they were very detailed in looking at my unit, they were honest about all they saw even showed me pictures of everything. I will be using them in the future read more

I highly recommend Sun State Refrigeration. - Their Communication is oustanding - they give you a two hour window and communicate with you when you are the next service appointment. - Their attitude is awesome - they are courteous of you and respectful of your home. - Their knowledge is very impressive - They did a great spring service on our three A/C units. - They go above and beyond. I had them come out (referred by our home warranty company) for a spring tune up. When they were out, I asked them if they could help me with something that had bothered me since we moved into our home 7 years ago about one of our thermostats. I had asked other electricians and contractors and nobody could help me. Their technician, Sean, gave me accurate information that allowed me to correct this problem. THANKS!! I will definitely call Sun State Refrigeration with any future A/C needs. read more

Sun State has been our family's AC company for years. Honest, professional and family owned. We owned a plumbing business in the valley for years so we know quality when we see it, and this company is the best. We highly recommend them. read more

I had Rob from Sun State come out to my home and check out my AC unit that wasn't producing cold air anymore. Upon first visit we thought we found the problem but after coming home from work my house was still 85degrees. They came right back out the next day and fixed it. Came home today to a crisp 72 degree home. They were professional and produced. Very happy with the them. read more

Sun State came out to fix my 2 AC units under my home warranty. They called within 2 hours of me submitting the claim and set up the appointment quickly and showed up on time. Sean was here and explained what the problem was and what the fix would be. He also recommended some additional services that they could perform for an additional fee BUT he showed me some things I could/should do to help keep my units running smoothly in this very hot weather. I will definitely use and recommend Sun State to anyone who asks. read more

If you need a NEW AC unit, I would highly recommend Sun State Refrigeration. I needed a replacement system and received other quotes and every single one of them was way more than Sun State Refrigeration. Best service all the way from their customer service to sales and technicians. Amazing work . Recommend them to anyone. ..Do your research and you too will see for yourself that they are the BEST read more

sean was very professional and does a great job and his randy travis impersonation is so good i had to go listen to all my old songs.

I found Sun State Refrigeration and appliance company a top notch company. I had Home Protect Warranty company and they were the ones that recommended Sun State refrigeration. I was very impressed by the prompt professional service I received from Sun State Refrigeration. The office people worked great with my Home Protect Warranty company and the service technician was on time, very knowledgeable and was a pleasure to deal with. The problem was fixed at the time of the first service call and was done at a very reasonable cost. Five star company !!! read more

I called based on reviews on Yelp. I talked to Doreen about my a/c not draining properly. She said it would be the following Monday before a tech could get to it. She was insightful about different Home Warranty companies as well. My service call was Not Through a Home Warranty Company. I was given Instruction That I would be contacted Monday Morning for a 3 hour window of when tech would be coming. I was advised tech would call before coming to house before appointment. I accepted these terms. However helpful Doreen was, she failed to properly discuss charges with me in advance of the call, or advise of payment options at time of service. I failed to question charges also, to be fair. Monday Morning I was called by Doreen and given my 3 hour window, 1-4 p.m. At 4:30 , needing too take care of other business I left another Adult in charge, in case a/c tech came while I was gone. I called Doreen to let her know the 3 hour window had passed, and no one had called. She replied they were busy and running behind. The tech's next stop was my call. I never received a call from tech, or Doreen. Tech showed up, blew compressed air through the system to get it draining. I was charged an additional $15.00 materials on top of their websites, $75.00 advertised service call. Tech told attending adult, the payment had been settled by phone. I did receive a follow up message in my voicemail from Doreen, stating the tech had left an invoice at my home at time of service and she needed me to call in with a credit card by phone to pay the invoice. I retrieved the message a week later. I had to call Doreen because there is No zip code on invoice. I did not want to pay by card over the phone. The tech was offered payment in the form of cash at time of services. Taking up more of my time, Payment was sent by us mail. This business and invoice address comes back to a residential address. Upon a drive by, this company is truly "Family Owned & Operated", Right out of their Garage. I'm sure their neighbors don't like it. I would Not Recommend this company, and was not impressed by their lack of customer service skills. Much more effort than I would have thought for such a simple job, by appointment. read more

Beware of this company! My AC went down two days ago and they were just now able to come out. They were told on two separate occasions that the house was two stories. They finally came out, went on the roof and diagnosed the problem. Then they said they could not repair because it was on a two story house and their worker's comp did not cover repairs on a two story house! So now on Friday afternoon with temps at 105 degrees, I now have to find another repair company. I tried calling their office and received only voicemail. Not good. read more

These folks are terrific. I had been having a problem with my AC unit - and had tried to figure out the problem after consulting two other well-known HVAC companies. Sun was the only one who figured it out right away and corrected the problem. They are amazing to work with. I'd highly recommend them. And - they show up on time. read more

Worst ever! Great first visits but when need to use warranty they blame you for not filling out paperwork. This was 5 years ago when we called regarding warranty on coils. We were told it was our fault because we did not fill out the paperwork for warranty on our new unit. We told them they were correct we did not fill out the paperwork because they had left a handwritten note on receipt stating that they completed it for us. We then had to supply a copy of our paperwork to them with their notes stating that they indeed did complete the warranty paperwork, before they would accept responsibility. In the end it was a battle and ultimately refused to honor the warranty (due to error in filling out paperwork). Gratefully, we were able to find a reputable company that was able to scrounge to find the warranty paperwork and they made it work for us at the extremely fair rate of FREE! Yes, this was a long time ago but somethings you never forget. read more

I have had this company out two times to fix my A/C Unit through my warranty Company. Both times they did not complete the repair correctly and a second company had to be called out to fix their work. I would not recommend this company to anyone. They are rude and do not seem to care about their clients!!! read more

This company is awesome.. Got here same day, kept me informed every step of the way until everything was fixed. Very pleased with the service from the time I called to set up the appt to when Mark ( I let him know I was going to mention him) finished the job. read more

No Show In the middle of July, 110 degree weather, this company left us high and dry (and hot). Called them on Thursday morning, couldn't come out until Friday. Called us and gave us a 4 hour window (11-3). They called around noon, saying "We can't find your house." They were on eastside, we're on west. Said they'd be right here (10-15 minute drive). Long story short, they went somewhere else and didn't bother to call us. My wife talked to them several times and they were always 'on their way.' At 4:00 pm, still hadn't shown up. I called Just Air and scheduled for 9-11 next day (Sat) with request that if they can come sooner, please do. Called Sun State to cancel and they knew who we were without even saying it (and I'd never spoken to them, just my wife). Just Air called at 7:15 Sat morning and said they'd be here in 20 minutes and they were right on the dot. In and out within and hour. Use them if you don't mind being miserably hot for an indefinite period of time. My poor 10 year old thought he would 'die' and I was really concerned about our dog. Too many companies out there eager for your business to waste time with this one. read more

the problem was fixed but i was less than impressed with the attention provided. the warranty company contacted your company at 7;40 sunday morning. i left a msg on monday afternoon and 2 more on tuesday asking to schedule a time for our rental in surprise . the lady who answers your phones said they'd be out sometime on wednesday but couldn't give me a time much less a window. i called on wednesday night to ask my tenant how things went and was told the appt was rescheduled for thursday. i called and left a msg asking someone to get in touch with me and i have yet to hear from anyone. considering i am the customer i was quite surprised. so, the problem was fixed but the lack of professionalism was dissappointing. read more

My Home Warranty company had this company come out to fix my AC unit that was broken. They said that a diagnosis couldn't be made until I paid a cleaning fee that wasn't covered. Paid that and they got the AC unit working again. After two weeks they were back out as I had said it wasn't cooling like it should -6 hours to go down 2 degrees in the evening. When they came out they said everything was fine and that it was taking time to cool because it was so hot out. This was the Thursday. On the Sunday morning I woke up early to a hot house. The unit had completely stopped overnight again and this time there was a burning smell. When I called for an appointment I was told it would be Tuesday at the earliest but they couldn't give me a time or a confirmation. By Monday morning I couldn't take it anymore: the house was hot and I have an infant at home. I called the warranty company and they agreed to give me a credit to get a company of my choice out. Paid a company that could come out that day and when I explained what had been happening he went straight into the attic. No need to check the outside unit. On inspection I was informed that had Sun State gone into the attic on Thursday the problem would have been seen and corrected before it went out totally again. The motor and capacitor was gone and giving the smoke smell. Within 2 hours of it being fixed the unit had cooled the house by 11 degrees in the middle of the afternoon (big difference from the 2 degrees in 6 hours that I was told was due to the heat outside.) Although they were all very polite and quick to call me back, I had no AC for 36 hours due to the technicians not checking what they should. I was now out $150 for a cleaning that didn't need to be done, and $840 bill from the company that did fix the issue, only a portion of which was covered by my warranty. Had Sun State gone into the attic instead of just checking levels I'd still have all that money in my pocket! read more

My A/C unit went out and we were miserable. We called our Home Warranty and they sent out Sun State Refrigeration to look at the unit. Sean came out and was phenomenal. He was not looking to increase the charge or up-sell me. He figured out the issue and fixed it! I strongly recommend Sun State and Sean! He made recommendations and was very professional! read more

I normally would not write a review, but the service was so horrible I felt it was needed. Our AC wasn't working properly and the home warranty sent out Sun State Refrigeration. I had already paid the service fee online but when they showed up only my wife was home and they charged her the fee again. After that they said the only thing wrong was the thermostat wasn't working and they replaced a smart thermostat with a bare-bones bottom of the line basic unit. They then told her that we would have to wait 24 hours to see if the system was truly working. After 24 hours the AC unit still wasn't working. I tried calling Sun State Refrigeration multiple times with no answer, even left voice mails for Dorena and never got any call backs. After several days of trying I called the home warranty and for one confirmed they should have replaced the thermostat with a similar quality unit, meaning it should have been another smart thermostat even if a different brand. However after explaining I had tried to call them for days and begged them to send another company out to fix it they said they had not received any paper work from the company to see what they even did so could not send a 2nd company until they received that information. Also I told them they charged us a 2nd service fee so home warranty credited my account. However after waiting several days Sun State did not get back to the Home Warranty company as to confirm what work was performed but luckily the home warranty finally sent out another AC repair guy since it was Summer and had taken so long. When he got there he looked at one thing and instantly identified a bad part of the AC unit. My wife later said that the Sun State Guys never even went out side and checked anything on the unit itself. And finally when I thought this was all over, the home warranty company contacts me weeks later saying Sun State claimed to have never got the service fee, luckily I had the invoice to prove my wife paid! I honestly can't believe this company is even in business operating this way. Then they had the audacity to send an email burst advertising for yearly AC maintenance checks. As far as their website claims: Honest - Nope, Reliable - Nope, Trustworthy - Nope and Fewest complaints - I doubt it. Do not use this company. read more