We take our very big shy girl (Ava) to get groomed here. Alysa and Terri both do such a great job…read more They are kind and Ava always looks so clean and smells fantastic. Highly recommend both of these girls if you're wanting top quality grooming.

My doggy loves to come here! He's happy to be able to pick hrs own snacks . Every month we visit…read moreand this place is clean a well Stocked . I recommend this store

We took our Doberman to Julie R. For grooming today and Julie did a wonderful job! Our dog was…read morevery relaxed with her. She came back clean and shiny, with a nice citrus scent. Julie even knew which shampoo would work best with a Doberman's coat. It was our first visit here and we will definitely come back again. Great service and friendly employees.

The lady at the cashier with blue died hair was super rude to me the other day!…read moreShe didn't ask if id like to use my rewards and gave attitude. Will definitely not be coming here again.

Pretty sizeable PetSmart but I feel like the focus is more on cats and dogs than anything (but…read morethat's the case with many of these big box/franchise pet stores). It's located in the same plaza as Fukuya Life, Target, Old Navy, and Ross. Lots of parking but it can get quite busy with people walking about. They have mobile order through the PetSmart app for pick up later and you can stack points too with your purchases or unlock deals, as with every location. It's a clean location which is nice. The adoptable looked clean and comfortable and were active. Everything was organized and clean. The mice, hamsters, and guinea pig had clear eyes and were lively. Not a fan of the chameleon glass surfing and grasping at nothing, but I'm just not a fan of chameleons being sold to non advance reptile keepers either. I think I was just disappointed in the lack of goods for reptiles here, more so in comparison to other PetSmart locations. Only had crickets and no other feeder options, at least when I went.

I visited this specific store to return a glass enclosure that was in perfect condition and had…read morebeen purchased approximately three weeks earlier, well within the return policy. The open cage belonged to my healthy chameleon (purchased from petsmart), who had passed away earlier this morning after experiencing severe breathing difficulties. While I cannot say with certainty what caused her sudden condition, I was concerned that the enclosure's limited ventilation may have contributed. The return itself was processed, however, what made this experience so upsetting was the complete lack of empathy from the female cashier during such a difficult moment. When I explained that my chameleon had passed away and that this was the reason for the return, there was no acknowledgment or expression of compassion. I was also asked if I had my receipt for the chameleon. We were already aware that the return period for pets had long passed, and we were not attempting to return her. In which she reminded us of that. Before leaving, I asked if the store had a simple cardboard box available (knowing that they do carry some for purchased pets) so I could place my chameleon in it. The cashier simply responded, "No," with an irritated/annoyed tone, without offering any alternatives or assistance. No effort was made to help. A response such as, "I'm sorry, we don't have any boxes, but we do have containers in aisle ___," or, "Let me check with my manager to see if we have something that could help," would have shown compassion. Furthermore, a simple "have a nice day" or something wasn't said. As a loyal PetSmart customer, I have always believed in your commitment to caring for pets and the slogan "Anything for pets". I wasn't expecting special treatment or an exception to any policy. I was simply hoping for a small amount of empathy and basic customer service during one of the hardest days of owning a pet. Ultimately, we left the store grieving the loss of our chameleon and carrying with us an equally disappointing customer experience. Losing a pet is heartbreaking on its own, and the lack of respect we encountered only made an already painful day even more painful. I hope this feedback is taken seriously and used as an opportunity to remind associates that kindness, empathy, and a willingness to help, even with kind words; can make a meaningful difference to customers.

I have been shopping at this PetSmart for years for one pet or another. The last visit to this…read morelocation was to take my dog in for grooming. I pre booked an early Sunday morning appointment with Alex. She was a few minutes late getting to us, but was really nice and did I great job. I would highly recommend her. She told me it would be 3 to 4 hours before we could pick up. And sure enough 4 hours later I got the call to pick up my dog. Alex really listened to what I wanted and also made some recommendations. I would highly recommend her for any grooming needs. I have had problems in the past with other groomers at this location calling out so my appointments had to be cancelled. Very upsetting. It happened twice to me with the same groomer. That's why I'm giving this store 4 stars. Store has always been clean and stocked. I will definitely keep going back.

Great employees. Very helpful and knowledgeable. My dog loves this place. Highly recommendread more

Quick curbside pick up! Staff is very friendly…read more I also love their points/rewards system. I always get to save and there are also good deals throughout the year. I got some $2 cat toys recently and my cats love them!

Hello to all readers who take a moment of time to search for the right grooming salon place for…read moreyour baby. Believe me, I know exactly how you feel and how much you love your baby. Well, this is it, you have found the right place and location for your child. All staff members are friendly, professional, and seek out the best possible connection between your baby and them. Eunice, 14 + years at the grooming salon department, Sarafina is a wonderful Yorkshire Terrier who I adore her because she's my baby. Eunice has been doing an outstanding service with her. Everyone loves Starbucks coffee, in case you want to show some appreciation of gratitude when you see your baby coming out looking and feeling a Royalty.

My daughters were eager to get a new pet and decided on a bearded dragon. Since we didn't know much…read moreabout this species, I took them to PetSmart to check if they had any available for sale. Luckily, they had just received a few young dragons, and they were on sale as well. We were greeted by a very friendly sales representative (I wish I could remember his name) who not only showed us the reptiles but was also very knowledgeable about the species. It didn't take long for my daughters to be convinced that this was the right pet for us, and soon we were on our way home with our new companion. Overall, the experience was easy and enjoyable. Thank you, PetSmart, for helping us welcome a new member to our family!

I went there (Eastland) looking to buy prescription diet for my very sick dog at home who has been…read moresick for over a week. My vet told me to go directly to pet smart and buy her food ASAP because she needed it tonight . I walked in and asked the cashier to clarify the procedure to purchase prescription food. She told me to walk back to ban-field and they have to write me a prescription card and then I could purchase the food. I walked back there and of course there were no employees at the counter. I waited patiently approximately 20 minutes with not one employee coming to help or tell me they would be with when available. I walked back to the cashier and asked if they were open because I could hear several females laughing but nobody came out to help me. I asked if she could tell them they had a customer waiting. She said she could not communicate with them but said she would send someone to knock on their door and let them know I was there. She also informed me that they could see me standing there with their cameras . I waited another 10 minutes and nothing and no employee came to knock on the door as promised . I then decided to call ban-field directly because I could still hear them all laughing and carrying on about their personal problems . A female answered the phone and I asked her if she could send someone to help me at the counter. She answered very rudely that she was busy. What happened to having compassion for customers and sick pets. You ladies should be ashamed of yourselves. All I wanted was some direction on how to purchase the food for my sick baby at home. I then drove to the Glendora pets mart. A female Michelle from Ban-field put me on hold for 12 minutes then hung up on me. I called back and she said to ask the pet smart employee not her. I walked in and thankfully I was met by a kind employee at the front named Tiffany. Thank you so much for your help and compassion. She helped me and escorted me to where the food was at and filled out a prescription card for me. She said ban-field will only fill out cards if they prescribe it. She checked all the stores who had what I needed in stock and went way out of her way to help me with my situation. I told her what a happened to me and she apologized for their behavior. Yes Eastland had what I needed but I will never go back and probably buy it from chewy or anybody else. Thank you Tiffany,

Petsmart...where pets shop smart. They will have some deals and clearance items, and if you have an…read moreaccount, you'll earn rewards points. They have one of the best cleaning sprays that is safe to use around pets, eliminates odors, and leaves a great light smell. They also have a vet on location, grooming available, and a pet hotel for daycare and overnight boarding. It's basically a one spot for you and your pets.

Excellent customer service!…read more I was surprised by how nice and friendly the staff are here. They are ready to help and are very kind. I was looking for some clothes and toys for my puppy, and an employee said there's some clothes in the back corner that are on clearance! Awesome thank you! I went to the back right corner of the store and found the clearance section. At checkout, the employee offered a coupon. How sweet! Amazing customer service. 10/10 I found the cutest harness for my pups! It's a pretty purple color. I love it! I also grabbed a cute Donut toy and she won't leave it alone. It is her favorite now!! No joke. My husband said, "wow she loves the donut you got her." Yes lol I also got a replacement Lamb squeaky toy. She tore up her old one. Great selection on dog toys! 10/10

We have had such an awesome experience with our boy Archie and his puppy training with Debbie…read more Her knowledge and 20 plus years of experience really shows. She explains everything , walks you through every exercise throughly. Plus gives explicit instructions on your homework. Thank you Debbie for helping with our puppy Archie achieve such incredible results. We just started our second six week program.

My family and I really like this store and their pet hotel…read more The store is always well organized and well stocked, prices are very affordable in addition to the many weekly sales they offer, the employees are always friendly and professional and the pet hotel is AWESOME!! For overnight guests and/or doggy day care, this is THE place. Overall, we are very satisfied w/this store and their great service.

The grooming place was priced well. Took my border collie in and he came out clean and trimmed…read more Would recommend for the price and service. One thing I would recommend is if they had an air freshener in the lobby.

It was my first time dealing with the grooming department and I was not happy with their customer…read moreservice. I walked into the grooming center and these two women looked at each other and then looked at me like what I was doing there... No greeting or anything. All they said was what's the pets name rudely as if I was a walk in and did not make an appointment which I did. We were 15 minutes early and she said we can wait until our appointment time. I had explained to her that I needed to goto work and if I could leave my dog. She abruptly said no, I'd need to wait because she was behind. I just left because I'm not dealing with a groomer who can't give me decent respect. What makes me think they will treat my dog in the same manner when I'm not there. Absolutely not. Luckily I needed to goto work or else I would have talked to a manger. Go somewhere else.

They did an AWESOME job on our giant Schnauzer. She is petite (50lbs). This is the first time we…read morehave used them, and we will be back. We have been so dissatisfied with other groomers who don't seem to know or understand the cut for our breed of dog. We were concerned that maybe they only specialized in small dogs, but they have proven otherwise. Also, we appreciate the education they gave us in keeping her from matting. A very professional group. Thank you...

Brought my dog Charlie here for the first time she was so happy I loved her haircut exactly what I…read morewanted. Didn't take too long. Definitely will be coming back and staff is friendly.