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    PetSmart

    2.9 (128 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 2 weeks ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    There was a bit of blood here last night and some scabbing this morning.
    Francez U.

    I was originally getting my pup groomed at the Petsmart Walnut location but I had to move to this one because I moved to the Chino location. Needless to say, I will not be coming back here. I've only been here twice. The first time I got my pup groomed she got a bath and hair cut. I was met with very sweet groomers and one of them even gave me a progress report of her behavior. My puppy left clean and no injuries. The second time I came, I went for a bath and trim. I wish there was an option for that on the app, but that's not something the store can control. I thought all was well, but when I came home, I noticed that a chunk of my puppy's fur was ripped out near her eye, exposing pink irritated skin. It was slightly bleeding, and she was pawing at it because it was irritating her. Luckily, the bleeding stopped and it scabbed over a bit. I was distraught. I have NEVER had this happen at a salon before. Usually her eye gunk is handled with care, especially if it's near her eye. However, this wasn't the part that infuriated me. I called this Petsmart the next day to ask about treating this injury. The person that groomed her answered the phone. She was very defensive and would not take accountability for what she did, and instead blamed me for not taking care of my dog's eye gunk properly. She also denied that she did not rip her fur out, and that the irritation is caused from the eye gunk. I felt like my needs were not being heard, and that she wasn't being empathetic with what I was trying to say. I just wanted to know how to treat this, and advice on how to prevent eye gunk buildup in the future. Regardless, this still has never happened with a previous salon before. I think the least they could have done for me is to inform me that this happened when I picked her up and how to prevent this from happening again in the future. I was told to just put Neosporin on the wound and go to Banfield if anything worse happens, which is an extra $70 out of my pocket. Petsmart, please properly train your groomers. I recognize that I'm not the only person here who has had issues with the groomers here.

    Andy L.

    DO NOT BRING YOUR DOG HERE!!! ‼‼‼ I REPEAT DO NOT!!! I have been bringing my dog Bella for 3+ years here. I never had a bad experience like this. I brought her to her appointment at 10:00am I picked her up at exactly 1:25pm I'm on the way home and I see blood on my wrist. I start to checked my dog and boom. She has a cut/slash on her armpit. They as a very big business should be the top, professional ones. But they have failed as that. Groomer said"oh I didn't even see that,next time when you guys come just let them know about the cut" Never even going back. Do not bring your pets here. Very unprofessional. Don't care about your pet Worst of the worst. Very disappointed.

    Maui being a cutie pie!
    Amanda C.

    So I just recently went into look at the kittens after we just lost one of our own. I first laid eyes on this little guy and fell in love!!! He's such a sweetheart and the workers were so nice and quick to assist with the adoption so thankful for this joy in my life thank you!

    Carolina G.

    I have been taking my pup to Petsmart Grooming, specifically with Susy E. for four months and it's been wonderful! Susy listens to what I like and she gives me awesome tips on how to maintain my pups fur. She's really patient and I'll keep going with her as long as I can! Thank you Susy for always taking care of us.

    I feel like a lot of the reviews shared on Yelp in general are people wanting to talk about the bad and never quite speaking up about the good when it happens, so I wanted to talk about the good! So far I've only taken my pup in to this location's grooming salon twice but I love how well he comes out and how he's treated! I had previously taken him to local small business groomers in Chino Hills where I felt like they didn't make an effort to ask me what I really wanted or how I liked the results, and during the last pickup I made with that local groomer, I saw one yanking harshly on the leash to get another dog to sit still for their cut when they weren't even acting out; needless to say, I now felt COMPLETELY uncomfortable taking my dog there if this was how they were acting with clients watching them from behind the counter. I made my decision to come here based off of the salon reviews on this location's Petsmart page which I feel gives a generally more accurate impression of the salon and it's groomers rather than the Yelp reviews. This is Mimo's second bath and cut with Kaitlyn and she treats him so well and makes sure I'm well informed of how things went during the visit too! This may seem minor to some people, but her report cards are really great too! I've been to other locations with other dogs where I would just get a one-liner about their visit, but Kaitlyn really goes above and beyond with hers. If you're on the fence about coming here, or to any location in general, check out the Petsmart salon page for the location's ratings to get a more solid impression of what it's like!

    Rita P.

    NEVER again will I go to PETSMART! They only gave my dog half a haircut! Stay away! I still had to pay!

    The black fish at the top are dead.. just floating there.. A shame

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    30 days ago

    I've taken my cat to get her claws trimmed 3 times now and the groomer is great, cost is very reasonable, I will be going back monthly.

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    8 days ago

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    2 years ago

    Great staff. Clean store. Stock is full always. Really happy coming to this petsmart for years. VERY dog friendly.

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    4 years ago

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    2 years ago

    Everyone is patient with my sweet Huckleberry and makes sure he is taken care of in the grooming and training ( Lucy )!

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    5 years ago

    Love this PetSmart they always have what I need in stock which is so convenient. Always receive great customers service at this location

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    Page 1 of 4

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    I've taken both my husky's in for grooming and furminator treatment and they both always look amazing.

    Mentioned in 2 reviews

    Read more highlights

    Qutie Pets Grooming - My furbabies after their grooming session

    Qutie Pets Grooming

    (544 reviews)

    This is an amazing place , staff is always so welcoming and polite. Prices are reasonable but like…read moreI always say please make sure to either call them or txt ahead of time because they do get booked very quickly specially around the holidays. I have a small dog who I bring in for her regular groom/spa day , then I have 2 cats that also get pamper here . I am satisfied with their appearance every time. Seriously though if you are looking for a new groomer for your furr baby I definitely recommend Qutie pets..

    **Do not recommend! -**…read more Since moving to Chino a few months ago, I've been a regular customer here. Unfortunately, today was my final visit. During his groom, the groomer was negligent with a dangling claw and cut my dog with the clippers. To make matters worse, the staff suggested an emergency vet visit wasn't necessary despite the bleeding. I did not pay for the service, and I am currently at the vet awaiting results. I will be billing the owner for the medical expenses incurred today. I will provide a full update once the exam is complete. Update: The situation is much worse than initially thought. The groomer completely severed his claw, and the injury is so severe that my puppy now has to be sedated for surgery to suture the wound and prevent infection. I want to acknowledge that the owner reached out very quickly via text to express her sincere concern. She handled the situation professionally and immediately reimbursed me for the full cost of the emergency vet visit. While the situation was incredibly stressful, I appreciate her taking accountability and resolving the financial side of things so promptly.

    PetSmart - petstore - Updated May 2026

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