DISGUSTING!!!
DISGUSTING!!!
DISGUSTING PLACE!!!!
NASTY SERVICE!!!!!!
EXTREMELY NASTY SERVICE!!!
This place USED TO BE an awesome and ELEGANT restaurant to have a nice meal and enjoy the beautiful key largo sunset. Now it's just PURE TRASH!!! New employees working there unfortunately trashed this beautiful place.
Every time we go to key Largo, we always go to Sundowners, we have been going for the last 10 years, but not anymore after this last time.
We have been treated horribly by the staff, extremely disgusting atmosphere and service!
I never thought I was going to write this review about this amazing place or any place, but here I am and actually I always focus on the positive side, even if there's some bad details here and there.
Starting with the nasty "hosstes"'s attitude! Extremely disrespectful and out of place, the way she talks and looks at customers is unacceptable, we have no idea what happened there, why the owners and managers have that kind of employees working there.
Waitress was extremely rude since the moment we sat down, giving us dirty looks and NASTY attitude!
Remember! We are on vacation mode, we are trying to relax, just be happy and enjoy a nice meal. Waitres looked bothered by us, she was not happy to be there working at all, throwing our food on the table and never coming back to check If we needed anything else, and this is because the %18 tips is included to the check, so, if they give bad service they don't care and they think they can get away with it.
Our nasty server throw the food on the table. ( food quality went down horribly) , goes inside the restaurant and uses her phone and talks to the "HOSSTES" instead of taking care of customers, when we said that we needed help, she, with a nasty attitude, rolling her eyes and mumbling obscenities she goes inside the kitchen to complain about us! But she never realized I stood there behind her!
Freaking unbelievable!!!!
We asked for the check, she brought it with an %18 service charge included!
ARE YOU FREAKING KIDDING ME ?????
After all you have done and the way you treated customers, do you really have the nerves to add your tip to the check? This is the best part... when we called a manager to remove the service charge..., instead of bringing a real manager, she brought a cook just pretending to be a manager! She told us she couldn't remove the service charge, that it was included and that we have to pay it! NO ! YOU ARE WRONG! YOU DON'T EVEN DESERVE TO BE WORKING WITH PEOPLE!!!
Then a real careless manager came and remove the service charge!
While manager was there, the waitres and "Hosstes" started insulting us, making RACISTS comments about us being Cubans! ( manager stood there saying nothing to his staff)
ARE YOU SERIOUS ?????????
NASTY SERVICE AND RACIST COMMENTS TO CUSTOMERS?????
HOW DARE YOU TRY TO INSULT US LIKE THAT????
HOW DARE YOU INSUNT A CUSTOMER???? THEY ARE THE ONE KEEPING THE BUSSINES RUNNING!!! This is not about any nationality, or skin color etc, etc, this is a restaurant and you are providing a service! We never made any racist comments, there is no need to do that! we were extremely upset about the unbelievable NASTY service! and wanted to remove the service charge, that was all! these "employees" went extremely too far!!!
So, here it is....
From a beautiful elegant pleasant place to a NASTY ENVIRONMENT.
UNFORTUNATELY THE OWNER
ALREADY LOST THAT RESTAURANT!
And if they are lucky enough to keep it, they already LOST a lot of good loyal returning customers! read more