I went to Citrus Heights Terrace and actually meet with Toni Jones, and she is exceptionally…read moreknowledgeable and very friendly. She is very professional and you can see she cares a lot for not only the residents but for us as families. From what I saw the community looks good, smells good and is very beautiful inside. The tree up with Valentine's Day ornaments is amazing and great for the residents. Toni Jones keep doing what your doing cause your doing an amazing job. Thank you

My mom lives here. The place is nice and clean and the food is pretty good. One of the top people…read morethere is Ashly, she is great and communicates with me all the time about my mom, that is so important. The entire staff is very friendly and loving with the residents. I super appreciate them! Kimberly

I am writing to in response to a negative review by MaryO who is obviously a new tenant at The…read moreCrest at Citrus Heights, where I have lived for the past two years. Jessica and Brooklyn are the best staff members we have had since I moved in. They are consistently fair, compassionate, and respectful. Having coffee in the lobby most mornings, I have witnessed them handle confrontations from rude and angry tenants with total professionalism and respect, often beyond what the situation warranted. I wanted to ensure management receives positive feedback regarding their excellent service and dedication. Thank you Jessica & Brooklyn for making this a much better place to live!

Jessica, the onsite manager has been verbally abusive to me and even threatened me, saying, "You…read moreare too much trouble! I am not going to let you move in." I said I was sorry, simply because I had no place else to go at that point. It was the day before move-in, I had paid the required money, and had given all the proper notice to my old landlord, recruited movers, etc. She said this because I had contacted the owner of the company when the onsite communication system, Xfinity was not working for a few days. Jessica did not like something I had said in that communication with Pacifica. I am in my 80's, so what she did was not only unethical, but also illegal. Under California law that is elder abuse.

This review is not in regards to care, it is dealing with the representatives who contact you with…read moreinformation about the facility. I had contacted them a couple of months ago to obtain info on the facility and pricing. Told them I would keep them in mind. Recently, they started "cold calling" me multiple times including 3 TIMES in one week!! They are so DESPERATE and RUDE that they called me at 6:30 IN THE MORNING!! Needless to say, I told them to stop calling me and I have removed them from my list of potential care facilities. If you don't mind ENDLESS phone calls and RUDE representatives, give them a call.

Memory Care - Staff is very nice but do not know what they are doing. They lead me to believe that…read morerespite care would NOT be an issue for my long overdue vacation. But after getting all my paperwork filled out, processed and filed with them, they advised me they could NOT take this individual. No full time nurse for a patron who would NOT need a full time nurse. Not sure what they do with patrons who are old and need assistance. Thought that was what they were all trained for. Very Very disappointing. Do not place your ward with them, at either the Roseville or Citrus Heights facilities. Not sure if they know how to care for the elderly. Beware

Horrible care nurses and cans say they don't hear the patiients/clients cry for help they also…read moreunplug or ignore the call lights. The place is di

Horrible place to put a family member. My father was there two days and the food was terrible his…read moreroomate had debri spread all over the room there were stains under my father's bed . My brother found my dad with his catheter pulled out and feces everywhere and no nurse around. Honestly i don't know how this is able to stay in business

Roseville Commons has a great staff which takes care of my needs. Kathy Horbasch is a good…read moreadministrator. She works hard and does a great job. Melody Powers does a great job. Works well with the residents. If you have a problem, they work hard to resolve the issue in a timely manner. Harriet Matlock

I was honored to be invited to a birthday party for a resident who turned 100 years young and who…read morewas also a WWII veteran! I met Melody Powers, Resident Relations Specialist who coordinated this birthday event. She was warm, friendly and actively engaging with each resident. I could tell by the way each resident lit up as she approached them, that this senior living was a happy, caring, and loving home for all! I was blessed to be a part of this and to meet Melody and see first hand her interact and spread her love and happiness! The home was also clean and a feeling of warmth throughout!

This place has gone downhill ever since Danny got here. They already needed a lot of help. I Was…read moreexciting hoping for the change, but it got so much worse. This is disasters. Who put this guy in charge, he's not good with the residence or the staff. I have no idea why he's there, just to make things worse? The health of several residents have declined all the best employees have left or been fired pretty sure they're sacrificing some employees to cover for incompetence and neglect in hopes to save their own skin, but the problems are still there because he doesn't have the leadership skills necessary to fix anything just make things worse. It's like whoever hired Hunter Biden for Burisma put Danny in charge. I know he's gotta be somebody's friend that needs money, but he's not good enough. Get him out of there!!!

It would be nice if the Executive Director would return an email or even a follow up email. I've…read moresent two emails since before Thanksgiving that have not been responded to on 12/31/19! Also a bit annoyed that the community management team does not follow basic privacy policies. The entire move in process into the community was a bit of a shit show with the sales director giving us the wrong move-in date and the room not being ready on the agreed upon day. My client lost her keys and went to the front desk to ask to be let into her room and the front desk rudely lectured her about how she shouldn't loose her keys! Ummm, this is assisted living, people live here because they need help. She literally argued about calling a Med tech or care giver to let her into the room. Very basic things seem to be out of grasp for this community! Terrible service from management at every interaction. Would not recommend!

I've had the opportunity to get to know Jose Barajas and have been genuinely impressed by how much…read morehe cares about people. He leads with integrity, puts customer service first, and is deeply committed to his clients, residents, employees, and the community around him. Jose is approachable, professional, and the kind of leader who takes the time to listen and make people feel valued. His passion for his work at Cogir of Stock Ranch is evident in the way he treats others and represents his organization. Jose is truly one of a kind. I would confidently recommend speaking with him to anyone looking for a caring, trustworthy professional who takes pride in both his people and his business.

Cogir of Stock Ranch is a really nice facility. They offer a lot of activities and in the dining…read moreroom they have an ice cream bar and a salad bar. The soups are all made fresh and the food is very good. Shirley the front desk lady does a great job and is very friendly. They host happy hour twice a week and have a lot of entertainment and events. They have a car and a bus to help residents get around. Overall its a great building and a nice home.

My father lived at home for 94 years, but after a brief illness, he was hospitalized. When the…read morehospital planned to discharge him, we realized he wasn't ready to go home alone and would need assistance to regain his strength. We toured Carlton Senior Living and were impressed with the facility. However, after less than three weeks, we discovered it wasn't suitable for him and moved him out. While the staff were friendly, the place was clean, the food was good, and the grounds were pleasant, it was not a fit for someone like my father that needed more assistance. Knowing what I do now, the place is ideal for those who want to avoid housework, engage in activities, and not cook. Unfortunately, it wasn't the right fit for someone needing assistance with basic tasks like using the bathroom or showering. My dad required more help, which led to significant additional costs--almost doubling the original quote. The staff didn't respond quickly enough when he needed assistance. On one occasion, he needed assistance and couldn't wait any longer for help. He tried to get up by himself and fell, hitting his head and requiring paramedics. I also requested multiple times that his night lamp be connected to the Alexa outlet for voice control, but that never happened. He was frustrated with the lack of assistance, in a timely manner, so we looked for alternatives. After moving him out, I was shocked to receive a bill for over $10,000 more than expected. This added to the emotional stress I was already experiencing. After pointing this out, the bill was corrected but I should not have had to do their accountants job. We eventually moved my father to a board-and-care residential facility, which is providing the care he truly needs, and I wish we had made that choice from the beginning.

My grandmother has been here for a short time, but already she has received much better care and…read moresupport here than she ever did at Oakmont of Fair Oaks. The cost is much more reasonable and we actually get much more care for her than we ever did at Oakmont in the two+ years she was there. We would highly recommend the Carlton!! I even ran into a couple of staff from there and when they found out my grandmother lived there, they asked me so many questions to provide the best care for her. We love Carlton!! Thank you guys for really putting the residents first!

Therese Johnson gracefully assists families in their (sometimes) challenging journeys, whether…read morefinding the right placement for senior care, or analyzing an elder's situation. Senior Care of Sacramento is a jewel in amazing care and empathy for what lies ahead for our seniors needing assistance. Therese is a master at her services.

Outstanding organization that truly cares for its clients, always trying to meet their individual…read moreneeds with the best possible outcome; truly win-win for all. Outstanding management and commitment to clients are the diving forces behind the success of Senior Care of Sacramento. Without reservations, I recommend this company to anyone who needs special care for themselves or their dear relatives. Lt. Colonel, USAF (Ret.)

the staff and personnel are wonderful. 90% of the time food was inedible (in skilled nursing) and…read morenow that my mother is discharged, no one will answer the phone and we are unable to get the medical equipment they prescribed.

We recently met with Glen Province, Residential Living Advisor at Eskaton Village Carmichael. Glen…read moregave us an outstanding personal tour of Eskaton's grounds, independent living floor plans, activities, dining experiences and health care center (skilled nursing, assisted living and memory care). Glen is a true professional and because of him, we gained a thorough understanding of what Eskaton offers. He patiently answered all of our questions and truly cared we received everything we needed to make an informed decision. To Glen's credit, he lives up to his title of "Residential Living Advisor". Glen is an enthusiastic Eskaton Ambassador and we truly appreciated his consultative approach. Every step of the way, he made sure all of our questions and needs were addressed. If you are considering a life plan community, Eskaton Village Carmichael and Glen Province are worthy of your consideration.