I visited twice (two days in a row) before making my purchase. After buying my glasses at big chain…read morestores and having them break I needed a quality pair Each time I went I was offered welcomed assistance and finally narrowed down the pair I wanted. When you go in, give yourself time to choose. They have a wide selection which can make it difficulty to decide. I already have my eye on a few other pairs I would like to purchase before the summer ends You also receive a case with your purchase.

It seems like an ongoing issue here at this store with damaged sunglasses. They never have any in…read morestock and if they do there damaged super unprofessional !

Not very happy with the service I received today. I received a text that the reading glasses I…read morepicked up were ready. So i went during my lunch period to grab them. At the front desk, they asked me to put them on and everything was blurry at about a distance of 1 foot from my face. Additionally, I tried looking at my phone and it looked distorted in my hand, like it was bending. While waiting the 2 weeks to pick up the glasses I tried a pair of over the counter readers with the same script and had no issues. The only reason I went with these was because the Dr told me it accounted for an astigmatism. I let them know that I was unable to see properly and they took the glasses back to check. When the lady came back, she said, the prescription is what the Dr prescribed. I explained the issues with them and she seemed to blow me off. She said that I would have to be retested. I explained that I can only do appointments on the weekend due to the lack of timing requesting time off as this is not considered an emergency situation. Unfortunately the soonest appointment is April 20th. She scheduled me and said nothing. There was awkwardness at the counter and I asked, did you schedule me. She said yes. So I guess I was done since she said nothing and I left. It was a level of rudeness that I have rarely seen in a customer service oriented business. At no time did they express any concern or care that this mistake is quite inconvenient. They weren't pleasant, apologetic or sympathetic. Mistakes with orders happen, what upset me was the lack of customer service by the front desk staff. They truly deserve to be sacked. In fact, I spoke to the gentleman who helped me order them, who no longer works there and he mentioned that my experience isn't uncommon with the front desk staff. In fact he said the two woman at the front desk were part of the reason he left the company. I will try to resolve the issue with this company but ultimately, I have very little faith. If I have too, I will take the frames and go elsewhere and end up paying out of pocket for a new exam and lenses. I will update this post based on the resolution. UPDATE: I went today to pick up the pair of glasses to give it a few days of letting my eyes adjust to see if they work out. I checked google and yelp to see what time they were open. I get here and they are closed and it's, "by appointment only". Yelp even stated that the hours were updated a month ago. This place is absolutely garbage. It needs new management or shut down. The last 6 months of reviews are horrendous. They can't get their hours correct online and their front desk staff are like the mean girls club. Once I pick up the glasses I'm done. I will encourage everyone I know never to give this company business.

Just read a few recent posts in this thread. Look at Google reviews…read more We are First appointment of the day 9:00 am. After 45 minutes, we still have not been called back. Also, no explanation was provided when asked why the delay. Business has recently transferred ownership and the service is noticeably deteriorating. UPDATE 7/18/23 The office just called me threatening legal action for publishing the photo of employees in a public area. No apology, just more attitude, as described by many reviews below. They hung up on me when I tried to discuss my experience with them. Follow up to post below. We left after no explanation or apology. But After a quick virtual visit online, that Doctor called in a prescription within 5 minutes to our local pharmacy. At first I felt inconvenienced by thinking about finding a new practice after coming here for over 20 years. Now, with the current customer service and the convenience of telemedicine, I wouldn't be surprised if this management team doesn't make it here. I must say that Dr. Christensen is phenomenal. He has always been fantastic.

Best eye doctor's office EVER! My family has always dreaded…read moregoing to the eye doctor, but ever since we started going to Dr. Forster's office my daughter has been excited to say hi to the staff and have her eyes checked. Everyone that interacts with her is very patient. The staff is very pleasant and helpful. Bobby, who helps with eyeglasses, is very knowledgeable and always super polite and a pleasure to work with. Our insurance is handled perfectly and we always know exactly how much we'll need to pay. Questions are answered thoroughly. Dr. Forster is hilarious but more importantly we are never kept waiting. We are seen at our appointment time and we never wait longer than a minute to see him once we're in the room sitting in the chair. This office values their patients time, the first office I've ever been to of its kind. We will continue being patients here, I can't imagine going anywhere else.

The staff is very nice and pleasant, and the eye glasses are very affordable. Dr. Myers explained…read moreeverything proficiently.

My family has been coming here for years. Dr. Mahon is very friendly, professional, and takes his…read moretime during the exams. The last couple times that I've been the assistants are also helpful. I don't have vision insurance anymore (because it's really not worth the extra cost for me). Paying $140 for a quality exam is not expensive. I would much rather see Dr. Mahon than go to a corporate office and pay a few dollars less. Support Private Practices! You get what you pay for.

I can't say it enough. MountainView Eye Associates has the best staff ever. They are so kind and…read morepatient. on top of that you get the best service. Dr. Mahon really cares that your prescription is perfect. If it is not right he will make it right. No complaint. They made sure I found the perfect frames. I am disabled and she kindly brought me dozens of frames to try. I know that was a lot of work. like I said just wonderful thoughtful people. I am in a wheelchair and they went out of their way to work with me. Then I got stranded by my return ride home. I was there until 8pm. They did not leave me. They gave me a snack and helped me charge my phone. They were so nice And so patient . If you want to go somewhere where they really truly care and you get the best service this is the place.

Very nice place if you want to find some plants and flowers for your garden, as well as koi fishes…read more They have a lot of garden decorative pieces.

They had moss toe tickler where no one else did. Very good looking store. I will refer people and…read morego back.

I should have read the reviews here before going to this location…read more I went to get a prescription for my meta glasses and was told they would arrive in 2 weeks. 5 weeks later I'm getting any and every excuse to get me off the phone. In fact, yesterday I went to the location and was told my glasses were "supposed" to arrive on the 25th but shipping was canceled because of the weather. I call in this morning and now I'm being told they'll arrive by February 5th. Please take my warning and avoid this location. Even if you live next door to it!

DONT GO THERE!! They Are selling defective lenses antiglare coating is defective. If you leave your…read moreglasses in the car lenses will get fogged up and you can't see out of them .. out of focus..a danger to customers driving

It's not the best experience. I haven't had glasses in a long time thanks to Lasik which corrected…read moremy near-sightedness. Unfortunately in my forties I'm now a little far-sighted. The independent optometrist was just fine and did a competent exam. The staff at America's Best was always friendly. Unfortunately two things could have been done better. 1) It can take "up to two weeks" to get your glasses. I haven't needed to buy any in years, so for all I know that's common these days / or at least common due to the supply chain issues. BUT... the least you can do is call when they're ready. I called to check about a week and a half in to learn they'd already arrived. 2) Zero fitting. I had to ask to have one pair adjusted slightly for fit, and they did such a poor job at it (the woman had to get someone else to help, since she'd never used the warming machine) that I took it upon myself to take care of it at home.

I had a very disappointing experience at this America's Best location. I rate 0 stars:…read more I was switched from my usual Precision contact lenses to a different brand. During my initial trial, I immediately noticed the contacts were blurry, dry, and uncomfortable. When I mentioned this to Dr. Pierre, I was told that the lenses were simply dry and that I should use lubricating eye drops. I followed those instructions and ended up using eye drops about three times a day just to make the lenses tolerable. Even with the drops, the lenses remained dry and uncomfortable, and I knew they were not the right fit for me. I called the store to report the issue. The employee I spoke with was very understanding and even commented that the doctor probably should have changed the brand at my follow-up visit. She scheduled me for another appointment so I could discuss it with the doctor. I specifically told her that I had already opened and used some of the contacts and asked if that would be a problem. I was told not to worry and was never instructed to stop wearing the contacts while I waited for my appointment. At my follow-up visit, the doctor agreed that the contacts were not the right fit and switched me back to my original Precision lenses. However, the experience after that was disappointing. The assistant manager called my name from the front desk while remaining seated instead of coming to get me from the back of the store. She repeatedly called my name from across the store, and I honestly wasn't sure if she was calling me because she needed me or if they were simply talking about me. It was an uncomfortable and unprofessional interaction. When I walked over, she immediately told me that she didn't know who I had spoken to on the phone, but that I had been given incorrect information and that she would not replace my contacts because I had already used several lenses. I explained that I had reported the issue promptly, asked about opening the box, and followed the instructions given to me while waiting for my appointment, but none of that seemed to matter. I even contacted America's Best customer service hoping they could help, only to be told that the individual store has the final authority and corporate cannot override the store's decision. My frustration isn't simply that my request was denied. It's that I reported the problem early, followed the doctor's recommendations, relied on the information provided by the store, and then was told I had no options because I followed those instructions. I would encourage anyone choosing this location to make sure they fully understand the store's exchange policy before opening their contact lenses. If an issue arises, be aware that corporate may not be able to assist because the final decision rests with the store itself.