Popped in for a quick adjustment on my aviator frames since they were a little tight on my head and…read morethey were super helpful and very fast. Service was excellent and I'm back to feeling comfortable with my sunglasses again! Thanks guys.

EYE SPY SOME CUTE, REASONABLE GLASSES…read more After spending $850 on designer prescription glasses for years, I was shocked to discover how reasonable Warby Parker is. When I tried on their frames, I was leaning towards "Claude." By the time I decided to ditch my old ways and buy them, the color I wanted in this particular frame had been retired. So disappointing! Luckily, I found another frame I liked, Blakely. I was on the fence, but when Tim, who was extremely helpful, explained they have a 30-day hassle-free return or exchange policy, I ordered them. For $145, they filled my prescription with blue light filtering lenses, including an anti-scratch and anti-reflective coating, along with the frames, and they mailed the finished product to my house. "Eye" love them!

Art was amazing! Customer service was top-tier the entire way through. Definitely coming back to…read moreJacques Marie Mage.

The experience with the valet was unnecessarily rude and confrontational. I was walking my dog on a…read morepublic sidewalk when she stopped briefly to simply sniff, and the valet told me to essentially "move along down the way cuz it smelled." His tone was dismissive and completely inappropriate for someone interacting with guests and members of the public. I have no issue being respectful of a business's property or keeping a dog away from private areas, but there is a significant difference between politely asking someone to move and speaking to them as though they are trespassing. A little courtesy and professionalism would have gone a long way.

Went on a weekend to check out the store and try on some glasses. There were three workers and no…read moreother customers when we got there. We were greeted and asked if we had an appointment to which we said no, and they let us browse through. They checked in a few times and let us know of their promotions. I think their selection was not as big as the other Warby Parker I'd been to (century city), but we still spent a good amount of time trying on a bunch of pairs. We didn't end up buying anything then, but we may go back or perhaps to the bigger location once we are set on purchasing a new pair. Was able to easily find street metered parking across the street!

I would not return or recommend this shady place…read more The cashier was not welcoming. The place was busy and I waited near a clerk (youngish blond curly hair person) who was helping someone. I sat down because it was taking long. Another woman walked in after me and they helped her instead. I engaged with another worker who asked me if I wanted an eye exam or eyes and contacts. I said eye exam only. I told her I had insurance. She said they would process it. I had the exam then after paying and leaving noticed that an extra retina scan for $40 was charged. I didn't ask for it and no one said it was part of the exam. Upon checking out, the same clerk who ignored me earlier charged me but did not check insurance causing me to pay more. I had to go back the next weekend (because you can't call the store directly ) to have my insurance processed. When I returned, I asked about the extra retina scan that I didn't ask for and the lady said, "the doctor likes to do them". She did apologize that no one told me about the extra charge but blamed it on being a very busy day. You should have to opt in not be forced to get an optional product.

Came in for new lenses. I have a good half dozen pairs of Oakleys. Love the quality (of most of…read moretheir frames). Was looking originally for the five squared frames. Walked in, got the multiple greetings from workers, and broke out my pair for service. John looked at them, asked when I had purchased (about 2 years ago), then grabbed a fresh pair saying that he'd be able to do half off if I trade in versus spending a bit more on just the lenses. Since I wasn't completely happy with the frames in the first place, decided to get a fresh pair of Straight Jackets (is my tried and true first pair bought 20+ years ago) in matte. Great sense of humor. Helpful service. And understood the task at hand. Although, I did make a joke that I'd update this review if my lens cleaner bottle is defective (the one I bought in TX with the five squared crapped out on me after only five uses).

John (middle aged, 5'4, beard with glasses) - Fragile ego escalated a non-issue/simple exchange…read more Brett, the store manager, raised his voice and remained confrontational throughout the interaction rather than doing what leadership should do -- listen, assess, and work toward understanding. I came in expecting a routine exchange and instead encountered an immediate wall of defensiveness from both the supervisor, John, and the store manager, Brett. John started in a condescending tone, said the missing outer box meant an exchange wouldn't happen, and repeatedly suggested the glasses had been worn and damaged. Brett then took over and pointed to what he claimed was a scratch before anyone tried the most basic step of cleaning the lens. I asked them to wipe it with solution before accusing me. Instead, the questioning continued and the situation felt more like an interrogation than customer service. John stood nearby staring at me and at times laughing, while both he and Brett spoke in a way that felt openly dismissive. With two members of management aligned against me, it was clear my explanation didn't matter. I told Brett his approach felt aggressive. John immediately responded that I was the aggressive one, and Brett denied being confrontational. Other customers in the store appeared visibly uncomfortable watching it unfold. Only after the lens was finally wiped did it become clear the mark was a smudge. Even after being proven wrong, the tone never reset. I left surprised at how quickly management chose blame over a simple verification that would have prevented the entire incident.

Dr. Yousefi is the literal best…read more Originally, I had come here about 3 years ago and got a great prescription and my eye-life was great. About a year ago, I didn't want to make the trek to Century City and instead did a quick Costco Optometry appointment. WORST decision ever. The prescription was off, the whole year I felt like things just weren't 'right' and just had a generally uncomfortable eye experience (which is the worst). Few days ago, stopped by here again, and Dr. Yousefi ran some quick tests (some I've never even seen before), and 20 minutes later I had a great new prescription, some try-out contact lens (3 brands!), and a great experience. Overall, more than happy with Dr. Yousefi and will be back!

Very knowledgeable optical professionals. I was surprised at the awesome deal they were offering…read moretoo.

I love Ray-Ban. I really do. Almost every pair of sunglasses I own is Ray-Ban, which is why this…read moreexperience was so disappointing. I ordered frames on April 14, with an expected delivery date of April 22. That seemed reasonable. One week, maybe two at most. No problem. Fast forward almost two months later, and apparently my glasses had entered the witness protection program. I called about three weeks ago to check on the order and was told everything was fine, they were still on the way, and I should have them shortly. So I waited. No call. No update. No glasses. Today I finally went into the store in person to find out what was going on. The employee looked up the order and discovered that the frames had supposedly shipped and were lost in the mail almost two months ago. So basically, when I called three weeks ago, someone either did not actually check, did not know what they were doing, or just gave me the "everything is fine" customer-service lullaby while my order was already missing in action. Naturally, I was frustrated. I said, in front of other customers, that I ordered something almost two months ago that was supposed to take about a week or two, I had already called to follow up, and nobody bothered to contact me or solve the problem. A few customers laughed, because honestly, the situation was ridiculous. Nobody expects to wait two months for frames that were supposed to arrive in less than two weeks. Instead of owning the mistake or offering a solution, the employee seemed more upset that I said it out loud in front of other customers than he was about the fact that Ray-Ban had taken my order, lost track of it, failed to follow up, and left me to discover the problem myself. When I asked what they were going to do about it, he had no answer and told me I needed to speak with the manager because he did not want to deal with me. I asked when the manager would be in, and he said "noon." Since it was around 6 PM, I pointed out that noon had already sailed off into yesterday's sunset. He clarified that he meant noon tomorrow. The whole thing felt like a comedy sketch, except I was the customer who paid money and still had no glasses. I understand that shipping issues happen. Packages get lost. Mistakes happen. But the real problem here is the complete lack of follow-up, the bad information I was given when I called, and the attitude I received when I finally came in to ask where my order was. Ray-Ban is a great brand, but this store's customer service was absolutely unacceptable. When a customer spends money with you and waits almost two months for something that was supposed to take a week or two, the correct response is not attitude. The correct response is accountability, an apology, and a solution. Please be cautious ordering from this location. I still love Ray-Ban products, but this experience was handled terribly from start to finish.

One of the nose pieces on my glasses broke and the employee replaced both of them for me and fixed…read moreit for free! Truly what I love about Ray-Bans so much. Exceptional service and love looking at their new stock.

Stopped by to look at some new JMM frames. Anh was super helpful as always. Dan Deutsch has the…read morebest customer service in town.

Dan is amazing! Got the amaya style from their line, I absolutely love them and the customer…read moreservice is phenomenal. Dan personally chose my style and has a fantastic eye. Definitely will be returning.

For Eyes has been my trusted source of all things vision since 1999. I've seen optometrists there…read moreover the years and was always happy with the great fittings I got for mono-vision contact lenses and glasses. And the employees always impressed me with their professionalism and kindness. Today, I went to For Eyes hoping that someone could adjust glasses frames that were damaged when my 94 year old neighbor's head hit the pavement when she fell. A wonderful staff member, Kahleea, immediately greeted me and asked how she could help.I explained what happened and she was very sympathetic. I could see that she wanted to be helpful. Kahleea was able to adjust the frames and both I and my neighbor were so happy that the frames could be adjusted, enabling her to see again. Thank you Kahleea!! I so appreciated your caring attitude. You made her, and my day.

Such a pleasant experience today! Connie & Kahleea helped me pick out exactly what I was looking…read morefor!! And Dr Borda made my exam enjoyable!! I look forward to seeing you all when I come to pick up my new glasses! Thanks ladies!!