Subject: Recognition for Exceptional Kindness - Gina at VisionWorks, East Cactus Rd, Phoenix…read more To Whom It May Concern, I would like to recognize Gina at your East Cactus Road location in Phoenix for her extraordinary kindness and service. When I came in with broken glasses, Gina quickly assured me that my insurance would cover them and even put a rush on the order since I was heading back to California for medical appointments. That alone was thoughtful, but what she did next truly touched my heart. As I was leaving, Gina called me back. She said she didn't want me driving without glasses. She walked over to the display wall, took a sample frame, gently popped my lenses out, and placed them in the frame so I could see clearly until my new pair arrived. She gave me safety and peace of mind without me even asking. After everything I've been through, including breast cancer treatment which affected my sight and losing a sister 2 weeks ago, Gina's compassion and understanding reminded me how powerful a simple act of kindness can be. She went far beyond her role and it made all the difference. Please recognize Gina not only as an excellent employee, but as someone who leads with genuine care and empathy. Her extra kindness is something I will never forget. Sincerely, Mary McNally

For years, I went into the Paradise Valley Mall to see an optometrist and to order glasses. When…read moreit became Visionworks and moved across Cactus Road, I followed along. While I wish my vision insurance was better, I have had positive experiences at this Visionworks location with the customer service, glasses ordered, optometry appointments, and overall experience. I have found it easy to schedule appointments even for the next day to meet with the optometrist though it has been a bit annoying that the online system requires anything I sign online to be signed again in person. I recognize that this isn't specific to this Visionworks location but the entire system. The reminders online are helpful, and I typically find myself with a relatively short appointment to meet with the optometrist, who is very knowledgable, helpful, and caring (similar to his predecessors over the last 10+ years). I have had a number of questions about my insurance last year and again this year. I have found that by sitting down with one of the associates, I have been able to learn a lot about what my insurance provides (and doesn't provide). They have been patient with me last year and this year when I have asked questions when they could certainly have just passed me along to another associate. When I have been ready to find a pair of glasses, associates have been willing to team up to show me different pairs of glasses got try on and then to answer questions about frames and lens and any special requests from transition lens, flexible frames, no-scratch lens, and more. I have also learned from the associates that sometimes the available coupons are better than insurance. I was at Visionworks today and found that using my insurance or a 50% off coupon came out to only about a $20 difference. I found that I had recently received a 50% off coupons on frames/lens though just after leaving, I came across a 60% off coupon online. You can find available coupons/discounts at https://www.visionworks.com/special-offers. I'm looking forward to seeing my new glasses with a new prescription as they arrive within the next two weeks!

LensCrafters can be found in the Desert Ridge Marketplace. Not very helpful staff were constructed…read moreasked how they might help. I asked a few questions about taking our own prescription here and timing for eyewear. They carry many Designer labels. In fact I did not see any generic eyewear so it was unclear if they carried this or not. Eyewear was well labeled and organized. at one point, LensCrafters use to offer 1 hour service to assemble your prescription. Apparently there is no local lab offered here so it does take longer now. 2-3 days for regular eyewear and up to a week for specialty lenses. Shared parking lot.

Really good experience here, they have they have an on-site optometrist office, Heartland…read moreoptometry. The staff at the eye clinic is really prompt, professional, and kind. I got my eye exam done in a little over half an hour. And then I was able to go into LensCrafters and purchase my glasses with no pressure from the salesman which means it was a low pressure easy-going experience. Overall, I would suggest coming here over going to any of the boutique eye clinics in town or eye doctors as you will be in and out quick and not have to deal with sitting in a waiting room for half an hour or being shown bottom of the barrel eyeglasses. This is a place I would highly recommend. Plus they do rush deliveries and discounts when it comes to eyewear, which is also very nice and they also have discounts for contact lenses overall a solid five out of five in my book.

Had a fantastic experience at Eyeglass World! Kelsea's attention to detail and warm personality…read moremade all the difference, and Candice was super supportive. Plus, the doctor is incredible, top-notch team all around!

I've been going to Eyeglass World for 3 years. They are now charging a fee if you want to use your…read moreexisting frames. That is total BS. What am I paying a fee for? You're getting money for the lenses. I think that's such a scam. I will be going else where here on out.

This store is located in the Scottsdale Quarter. It sells…read morefine frames and eyewear. A good inventory of frames and tints of glasses. Nice helpful staff. There's a couch in front for those who need a sit down. Shared covered, street or valet parking.

Great Customer Service. Wide selection of glasses. I'm looking at glasses at $95. However I picked…read moreout 2 pairs. Nothing extra. Did eye exam. Checking out, it was almost $1000.00. Please be aware. This is definitely not affordable.

I have been waiting 2 months for a box of contacts I ordered from pearle. I call and do not get a…read moreresponse. in addition, my glasses I ordered are not the correct prescription. i was able to get an appointment quickly on my initial visit, but when I needed help afterwards I cannot get a response.

Today I went to pick up my glasses I had ordered in December. after waiting almost 6 weeks. when I…read morefirst ordered my glasses, that same gentleman was in a hurry to leave the shop supposedly he is the store manager and thinks he could do whatever he wants and decided he wanted to leave early so he took the order and said I could come at a later date to exam my eyes. well he denied it all today.. Sadly the doctor of this parti location was standing by the register and witnessed his rude manager treating a customer si poorly and did t do anything about it and that's why the store manager did what he did. Needs a major overhead management audit and monitorin. If anyone needs to go to a Pearle Vision, there are better locations out there with friendlier staffs. A real shame.

I first discovered Shady Rays several years ago after losing my Ray Ban Aviators. I wanted a…read morequality pair of sunglasses that didn't cost a fortune, and Shady Rays ended up being exactly what I was looking for. They offer styles very similar to Ray Bans at a fraction of the price, without feeling cheap or low quality. Shady Rays is primarily an on-line retailer. The biggest downside to ordering sunglasses online is having to buy them before you know how they'll actually fit. If the size or style doesn't work, you're stuck dealing with returns. So when I found out Shady Rays had a physical store in Scottsdale, I immediately made plans to stop by and pick up a few more pairs. The store itself was fantastic. Huge selection--I'm pretty sure they had their entire collection available to try on. Needless to say, I probably tried on almost every frame in the store before making my final choices. The staff was excellent too. Unlike places like Sunglass Hut where associates hover over you nonstop, the team here gave me plenty of space to browse comfortably. The manager was friendly, knowledgeable, and more than happy to help whenever I had questions. The prices and overall value are hard to beat. I walked out with several pairs of sunglasses plus extra cases and sleeves for less than the price of a single pair of Maui Jims my wife recently bought. One of the biggest reasons I keep coming back is their lost and broken protection policy. I've had to use it before, and replacing a pair only cost me $16. That alone makes these sunglasses worth it. If you want stylish, quality sunglasses without spending designer-brand money, definitely check out Shady Rays.

Had an amazing shopping experience today! I went in for the first time with my husband and toddler…read moreshopping for a pair of sunglasses for myself because I heard about their exceptional lost or broken protection. Stephanie helped us. She was kind and informative without being pushy or hovering over us. She explained that the lost or broken protection is good for up to two pairs of replacement shades over two years. There is a $16 replacement fee. This is included with every pair of their glasses (including the kids glasses!) for no extra fee. What a great feature for parents of little ones! My toddler is obsessed with my sunnies a broke a pair about a month ago :( We ended up getting a pair for myself and for our toddler. The prices are amazing, especially considering the lost/broken protection is included. I seriously expected them to be at least over $100. This store has some fantastic features: - a mini putting green. Pretty sure it's to test out their golf glasses but they do have a plastic set of kids clubs that my daughter loved. This kept her (and my husband) occupied while I tried on glasses in peace. - ability to recycle glasses. Love that eco-friendly option for broken shades! Wish I knew about that when my daughter broke mine, I just threw them in the trash :( - holiday sales! Today was Memorial Day and the entire store was 35% off, including the nice magnetic case I got for my new sunnies.

Today Optical Expressions saved my weekend! I'm visiting from Pittsburgh and forgot my contacts!…read more Im not a patient, but, when I provided my contact script, they had my exact contacts! They kindly gave me a supply of samples free of charge! Without being dramatic, this changed the course of my weekend getaway! If I lived here, I'd definitely be a customer. The office staff was so kind and helpful!

The staff were nice, but after multiple adjustments and a prescription recheck by my eye doctor, I…read morecontinue to have problems seeing through my glasses. Unfortunately, I should have asked for a refund as soon as I started having problems. Now that it's been 45 days, I'm out $900.

I have used this company half a dozen times, most recently this morning. The owner always does a…read moregreat job, charges very fair prices for his repairs, adjustments and new glasses, and is a very pleasant, nice man. I heartily recommend All-American Eyeglass Repair to anyone who needs their glasses fixed or adjusted. Richard A. Nulman, Scottsdale, Arizona

I honestly didn't even know places like this still existed. My wife was referred here by her eye…read moredoctor because her glasses had broken just outside of the manufacturer's warranty. Most businesses today just try to sell you a replacement. These guys actually repair glasses. I went into All American Eyeglass Repair expecting "maybe they can help," and instead it was more like "yeah, we see this all the time." Part of the frame had broken. They said it could be laser welded and that you'd never even see the repair. The part I appreciated most is they seem very matter-of-fact about everything. No giant sales pitch. Just "we'll have it done in about an hour." Sure enough, about an hour later the glasses were repaired and honestly looked like nothing had ever happened. There's something refreshing about finding a business that just quietly knows what they're doing.