Leaving 5 stars because this isn't about the employees at this location. I bought sunglasses here…read moreonce and the man that helped me was amazing. This is about your customer service line. If there was an option to rate that and give stars I would give zero. I needed the corporate number and the man on the line kept saying "we don't have this we don't have that" and I said oh okay can you ask a supervisor or manager if there's another phone number I can call? He proceeded to place me on hold after a long pause without telling me then left me on hold while pressing buttons on the line. When he came back he kept mumbling "I'm going to connect you now" except he kept mumbling so much I kept asking I'm sorry what? And it was 100% mumbling because he clearly said "we don't have that" before. I then said oh you're going to connect me? Okay thank you and he hung up on me. I think that's the craziest customer service experience on the phone I've ever had.

Chubby short lady gave me my worst experience ever at Sunglass hut. Paid $110 for new lens on my…read moreRay bans. Plus I asked for frame to be adjusted , they said okay. When I returned and picked up my Ray bans short chubby lady did not adjust frame and gave me a lame excuse as to why not. She is not a good rep for your company

Ample parking and easy to get to. I've been coming to this location for the last 8 years…read more This location always has what appears to be modern equipment and the staff is always friendly and knowledgeable. This location offers plenty of options although they may not be the cheapest they definitely have something for everyone in different price ranges.

I have been coming in here for a long time, including my family members. Service has been…read moreexcellent all the time. Although doctors keep changing all the time, but they all practice professionalism. That's what I like about Lens Crafters. Contacts fittings and samples to try on, to make sure you feel comfortable wearing them. Doctors and staff always patiently and cordial explaining to you from what's suitable to your eyes, choices, up to what Insurance Coverage you have, promotion coupon is sometimes applied on the quote, etc etc. Just that they no longer give out free eyes drops or contacts solution, and no bags to carry our prescriptions lol The place is clean and lots of frames to choose for your prescription glasses. You place order in the store and it will be shipped to your home. Very convenient!

I can see clearly now, the rain is gone I can see all…read moreobstacles in my way Gone are the dark clouds that had me blind... After an appointment here you can see clearly now. 5/5 Service You can book appointments online, I tried but actually had a question, called and booked over the phone with an appointment that same week. Online it only had appointments a week out. The staff is always very helpful from the front desk, to those helping with the eye tests to the Doctors. 5/5 Selection Large selection of glasses, from designer to generic brands. Glasses or shades at night. Transition to regular lenses there are options for you. 5/5 Parking They have designated spots for this location which is nice when the shopping center gets busy. Overall a pleasant experience with the staff and optometrist. Psalm 33:5, God bless

I ended up coming here because they were able to get me in and took my insurance. I have been here…read moretwice now for eye exams. I have enjoyed the optometrists both times. Different ladies and both were knowledgeable and very helpful in explaining eye health. I will say the front desk staff seem a bit overwhelmed and not as skilled on the operations. Then all was redeemed when I worked with Genesis on frame selection. She was so patient and gave me honest feedback on the styles. I'm pretty sure I tried on at least 20 frames and she was so great throughout. Luckily I landed on 3 different frames so it wasn't all for nothing. Hope you get to work with Genesis on frames.

These boots are made for walkin' And that's just what…read morethey'll do One of these days, these boots are gonna walk all over you... 3/5 Shoe chaos Good luck finding a pair of shoes in the right size area. Sometimes you might be like Aldous Snow looking for the other sandal (points if you know the movie reference, think Hawaii...). Looking for a pair of running shoes for my baby girl we had slim pickens unless you want bedazzled white shoes not made for walking or running, fo sho. 3/5 Bathroom codes No even the bathrooms inside the shopping center have codes. This was kind of annoying when I have to take my kid to the toilet. Then it was hard to find a worker to give me the code. 4/5 Limited service Workers are hard to come by. With only 3 registers open the line too a minute to get thru. Had to walk thru a few areas to get someone to give me the bathroom code. Overall not my first choice but when it's the closest you don't have a choice. Psalm 2:11, God bless

It was an amazing experience today at this location! I had help with "Ash" who helped me so…read moreamazingly kind, I hope he is there every time I go. There were so many clothes that actually fit me and I definitely had a huge variety of anything I could afford. The prices were so good I had to just get all I could afford too and then some! Overall, if you want designer clothes and do not want to pay designer prices, this is the place. Ask for Ash, and tell him Brian sent you

Stopped into Macys to take advantage of the 15% off sales. My friend needed the Clinique Men's Skin…read moreCare from the Clinique counter. The service was amazing. Every employee we encountered offered assistance, a sample, or just a friendly welcome. The value was definitely reasonable today because of the sale. Macys has a higher end product so I will always say the value is there. A coupon or store discount is just an added perk. This store not only offers fragrances and cosmetics but clothing, shoes,etc. The store is beautiful in side and well lit. The ambiance gives designer. Definitely check it out.

I would like to share an experience I had today at the Macy's store in West Covina regarding a…read morereturn. Unfortunately, the interaction left me feeling profiled, disrespected, and extremely disappointed. As soon as my family and I approached the Customer Service counter, I noticed two associates talking. When we walked up, one of them, Angelica, already appeared visibly annoyed before we had even spoken. The other associate walked away, leaving Angelica to assist us. I politely explained that we had a few returns: a suit, two pairs of shoes, and a handbag. Instead of greeting us or acknowledging us, she remained silent and immediately began inspecting the suit. I completely understand the need to verify that returned merchandise has not been worn. However, the interaction quickly became uncomfortable. When we originally purchased the suit, the sales associate had to create a replacement tag because the original barcode would not scan. When Angelica scanned the replacement tag, she stated that while the description matched the suit, the size did not. We explained that the associate who sold us the suit had created the replacement tag because the original was not working. Rather than simply resolving the issue, Angelica repeatedly questioned us about why there were two tags and said she "didn't understand the thought process behind it." I responded that we didn't know because we do not work there and we were not the ones who created the tag. It felt inappropriate to question us as though we were responsible for an internal issue. Throughout the interaction, Angelica's tone and demeanor made us feel as though we had done something wrong. I genuinely felt like she was treating us with suspicion, as if we had stolen the merchandise or were attempting to commit fraud. As a Store Manager for a retail company, I understand the importance of asset protection and verifying returns. There is a professional way to handle those situations while still treating customers with respect and dignity. This was not that. The experience left me feeling profiled based on assumptions rather than facts. Instead of approaching the situation objectively, it felt as though Angelica had already decided we were being dishonest. No customer should be made to feel that way while making a legitimate return. Angelica eventually asked her manager, Justin, for assistance. Ironically, Justin was the manager who had been present the night we originally purchased the suit. The moment he arrived, Angelica's attitude noticeably changed. Her tone became more professional, which only reinforced my impression that her earlier behavior was unnecessary and inappropriate. My concern is not that the return required additional verification. I fully understand and support those procedures. My concern is the way we were treated throughout the process. Every customer deserves to be treated respectfully until there is a legitimate reason to believe otherwise. We left feeling embarrassed, judged, and profiled for simply trying to return merchandise that had been purchased from your store. My family and I have spent thousands of dollars at Macy's over the years because we have always enjoyed shopping there. Experiences like this make us question whether we will continue doing so. I hope this feedback is taken seriously and that Angelica receives additional coaching on providing respectful, unbiased customer service. No customer should leave your store feeling the way we did today.

I've been coming to Fashion Eyes Optometry for over four years, and I've always had a great…read moreexperience. Everyone here is friendly, welcoming, and provides excellent customer service. Our glasses are always ready on time, and they always make sure we're taken care of. Today I picked up my new Ray-Ban Meta Generation 2 glasses, and WOW, these glasses are amazing! The staff even took the time to help me set up and program my Metas and made sure everything was working properly before I left. After more than four years of coming here, I can definitely say I highly recommend Fashion Eyes Optometry. Great people, great service, and another great experience today. 100% satisfied!

Gracias Fashion Eye Super profecionales, agan su Cita con…read more. Omar Martinez. los Atenderá exelentemente

Aah! This update is long overdue. Crystal reached back out to me. She offered to get me my order of…read morethe items she had in stock or offered a full refund. I opted for the refund since I already had gotten the items I had needed. Looking forward to giving a small business another chance when I need to stock up on some goodies!

I have shopped here a couple of times, and gotten my makeup done by Samantha & Crystal. This review…read moreis solely for my Makeup service by Crystal ( the owner.) I was excited to get my make up done by her, as I follow her on Instagram & YouTube and just love how much she has accomplished at such a young age. It's refreshing and motivating to see a young woman in a the business world doing her thang! I enjoyed my make up session with her, she was friendly, informative and funny! We talked so much the session dragged, but she was very attentive in the details that were important to me, considering I'm not a frequent make up wearer. I love the sales she hosts, and I will continue shopping here & use the make-up services in the future should I need them. Thank you Crystal!

The owners are incredibly rude. If you are not asian don't bother coming here. The prices for the…read morestarter glasses are a scam. They only cost $2 to make and they ship from china. Then they chargr 200-500 dollars WITH insurance

Great service, very friendly staff, and reasonable cost!…read more I've been here a few times already over the past few years and the staff and Dr. Nguyen are all very friendly. I called ahead of time and they easily scheduled my appointment for the next day. They kindly provided a contact lens case for me to use when I took off my contacts before my eye exam. Dr. Nguyen was quick and efficient with my eye exam and kindly answered my questions about LASIK since he's been recommending me to get it done while I'm still young. The staff was super friendly and patient when I was deciding on which pair of glasses frame I wanted. It's always so hard for me to choose a suitable frame, so I took a while, but they never rushed me. They have a wide variety of frames to choose from and plenty of mirrors to use while trying on the frames. I was also notified the next day that my glasses were ready for pick up already! That's super fast! My insurance covered the glasses, so I just had to pay for the contact lens exam which was $115 which is reasonable.

I made an appointment with AccuVISION optometry in regards to seeing if I could get an updated…read moreprescription for my glasses and contacts. I was so impressed by the service I received by Dr. Linda. She was so professional patient and took her time to make sure that I felt comfortable with the whole process and we picked the correct contacts to fit my needs. I would definitely recommend them to anyone the Doctor I saw today from my follow up. I didn't catch his name but he was very professional also and even provided me with some samples for my dry eyes great service all around.

Very friendly staff and even better doctors! Very clean and nice setting as well. Doctor even gave…read moremy wife trial contacts and saved my daughter's sippy cup that was left behind. This is my 4th year with them and I am never disappointed. Will definitely be coming back!

Dr. Chant was very attentive. Kent from front desk was very…read morehelpful too. You could text them with anything and they get back to you on time.

****CASH OR CHECK ONLY****…read more Fast 30 min appointment. Eye exam. The doctor is very fast and efficient. After the eye exam, he gives you a paper and that's the prescription. And you're off.