I thought we had previously posted but don't see it .We had an outstanding experience with Sun Glow Due to a consistent leak in our shower affecting the library we took out the dry wall ceiling .Major problem .The insurance had a number of potential contractors . We choice Sun Glow .What a good decision . Gene was always positive and a great help .All of the contractors were on time and very professional .Karen the focal point of contractor scheduling was never flustered. I strongly recommend Sun Glow John Baxter read more

They did a fantastic job, professional and quality are two words I would use to describe them !

Sun Glo did work on my house that wasn't approved by the insurance company. Sent me a bill a year later for $10,000. stating I had 10 days to pay it. Even though I told them I didn't want any work done that not approved by the insurance company. When they put a roof on my house they put shingles on over the dish satellite. I do not recommend you. get your work done with this company. read more

Company was referred by my insurance company to repair damage done by water pipes bursting after freezing, Gene Capatina came out with an assistant who took pictures, Gene went partway into the basement, felt water in carpet. quoted a price of $100,000 for a $15,000 max job. The job was supposed to be billed to the insurance company. Workers came out next day, 3 trucks, with no definite time set and left before we could meet with them. Repeated phone calls were not answered and received a bill for the "free estimate" four months later. Ran into another Sunglo van at a different location and inquired about the company. Worker happened to be the nephew of Gene and said he used to work for him but Gene and his brother had a falling out over money owed and characterized Gene as a "snake in the grass" and to not do business with him. We would give no stars if we could. DO NOT CALL THIS COMPANY EVEN IF YOUR INSURANCE COMPANY REFERS YOU. IT'S A SHAME THAT INSURANCE COMPANIES WOULD DO BUSINESS WITH A COMPANY THAT WOULD INFLATE REPAIR COSTS TO RIP OFF INSURANCE COMPANIES AND THEN BILL CUSTOMERS FOR WORK THAT WAS NEVER DONE. read more

avoid the scam artist gene and his shady associates! we had a waterline break in our home and sun glo was recommended by our insurance company. what are insurance company failed to tell our family is that sun glow in novi has a long history of scamming insurance companies by hiking up estimates and ripping off families by doing crappy work. after hearing the horror stories we decided not go with sun glo and six months later this low down dirty, dishonest, snake in the grass gene c. had his secretary send us a bill!!! how can bill be sent when no work was ever done!!!!! please ladies & gentleman go do your research and read all of the negative reviews and terrible experiences from all of the victims, that sun glow has screwed over ( ignore the facebook reviews because those are fabricated and are not real ). read more

RUN - fast!! 2 years after the fire we are still repairing what SUN GLO did - not damage from the fire. 100 year old house with fire contained to 1 room -Failed several inspections on first go with city - plumbing and electric I believe -Removed baseboards to clean, paint and replace - most were not cleaned or completely painted and not 1 put back on it's original wall due to not labeling them - we had the worlds largest puzzle to get back into proper places preventing further dings, scraps and well just falling off the walls -did not frame around the pipes that were replaced in laundry room to roof -brought wrong R value insulation for crawl space -insulated interior walls that weren't required and left outside walls not insulated - bolt left in garbage disposal discovered upon operation when it shot out -stove set so close to wall the safety feature shut stove off to prevent a fire - defiled my bathroom which was not even to be used during pandemic -we moved back to no strike plates in our doors which means for 5 months while we were moved out our home was not secure -the temp furnace was cranked up to over 90 accidentally ----- this is a partial list ---- we had to discontinue communication as it was so incredibly stressful atop of the house fire - think this was worse honestly. A man's word means zero - they did not direct us even the most basic of things. They demo'd our kitchen and then advised "oh state farm will not cover the hardware, you will need to purchase new" so basic but so unprofessional at 9pm to send home owners shopping for things they screwed up. This is one of 25 examples. -not 1 dollar amount was accurate or provided properly *****GO THROUGH ITEMIZED PAGES OF INSURANCE CLAIM THE MONEY NOT SPENT GOES TO THE HOMEOWNER NOT THEM***** RE READ THAT PLEASE!!!! Could be $1000's Good luck! -- read more

Kitchen fire in 2014...could not have done a worse job if they tried. Still not moved back in since they didn't store any of the unburied or replaced items while they horribly rebuilt my mid century ranch into a p. o. s. Storage unit now $185/mo and police have impounded cars driven 20x further for 2 years more... too long of a nightmare. Pass them by, time for Pat to retire. More later. read more

In August of 2019 my house had a flood. From the 2nd floor bathroom all the way down into the basement. We called sunglo to come out and dry up the water. They were very fast and arrived in just a couple hours. While they were here they mentioned they could be hired as our contractor, so that all the repairs were done with one company, making it easier on us. We had never had such a loss before and this sounded like a great plan. I wish I would of done my home work because when we made that choice we essentially decided to give up our home for the next 9 months and let sunglo hire shady businesses to come into our home and to half done jobs over and over again. I will say they did a great job at cleaning the water up and drying our home out, but thats where it stopped. Lets talk about the dry wall people. Our kitchen ceiling needed to be redone. THe first dry wall guy showed up, worked for 2 hours and we didnt see him again. On day two, we received a text from "Joe" the construction manager saying they needed to hire a different dry wall guy because they couldnt get ahold of the first one. Second one comes and the work he did looked like a 5th grader did it. Actually I think my 7th grader would of done better. The dry wall guy had to redo all the dry wall twice! The painter are up next. While they did show up for work and stayed, they decided to cut ever corner they could. The didnt pull our fridge out. They didnt pull the stove out. They painted AROUND them all. So our walls are two different colors behind those items. In the bathroom where the flood was they actually painted AROUND a broken towel rack. Again, this job had to be done twice. See a theme? Flooring guys are up next. When we picked the floor Brandon our sunglo contact suggest a manufactured wood floor since we had kids and dogs. We had never bought flooring before, so It seemed like a good idea. Except the wood floor that was taken out was real wood, so they actually were going to make money off us choosing a cheaper floor. They installed it and within 3 days it started to peel up. Of course the flooring company blamed us. Stated we used the wrong cleaning supplies, which in 3 days I had not even had a chance to mop it yet. They came out and repaired it 5 times! Finally they said we had to choose completely different flooring. Now this whole process was MONTHS long. The flooring company stated we had to choose real wood, which is when we realized we were almost scammed out of the flooring we deserved. It took them another 2 months to order, deliver and install the floor. Communication with ANY one at Sunglo is almost impossible. While they were quick to answer the first call for help, once they have to start fixing things, they stop answering phones calls, text messages and emails. We finally had a meeting with a supervisor about ALL OF THE issues and during our meeting, Brandon which was out main contact stated that for all the issues he would waive our deductible. Much to my surprise over a year later I get a bill for my deductible. When I try to reach someone...ANYONE...I get no where. Until I get a email for some officer girl asking if she can send someone out to pick up a check for the $1000. When I explain to her what we were told, it takes her 2 weeks to get back to me, probably because they dont answer her either. She states they never said that. Now during those 2 weeks, I email Brandon our contact and also the president of the company. To this date, Ive yet to receive a phone call back. I have sent emails, texts, ect. BEWARE of this company. I work in the insurance industry and used to recommend them to our clients all the time. NOT ANY MORE. I actually tell them to run as fast as they can to another company. read more

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Our upstairs neighbor in our condo had an unfortunate inability to correctly load the dishwasher. This led to an errant fork depressing the water level sensor, which led to a dishwasher overflow and a beautiful waterfall right through our kitchen ceiling. A leaky ceiling is probably depressing no matter what the circumstances, but our condo also had an open floor plan so that the living room, kitchen, and dining room all shared the SAME ceiling. It was obvious that after the damaged sections of ceiling were repaired, we'd also have a lot of repainting to do. Our insurance company recommended Sun Glo Restorations for the work. All we had to do was make the appointment, be present for the work, and pay our deductible. I was so impressed with Sun Glo. They called a few days prior to their scheduled work and gave me a window of arrival times. They showed up exactly when they'd promised. Then they finished the work exactly within their estimated time frame. When does that ever happen? The work took several days. Sun Glo removed the damaged portion of the drywall and set up industrial fans to completely dry the crawl space. Then they added a new section of drywall and smoothed the surface so it blended with the existing material. Finally, they painted the entire ceiling in that open space--but only after moving all of our furniture and covering it to protect it. As a bonus, they also replaced everything they'd moved when they were done. The results were awesome. You can't tell there was ever any damage, and the newly painted ceilings look bright and clean. I would hire Sun Glo again in a heartbeat if I needed any interior restoration work. read more

I called Sunglo services 2 weeks ago for some water we found in our home. They assigned my case to a person to come and look at our issue and give us an estimate for the remediation. The first appointment I took time off work and the Sunglo person NEVER showed up and NEVER called. I phoned him the next day during business hours and we rescheduled another time. Again I took time off work for the appointment for him to look at our issue and he NEVER CALLED AND NEVER SHOWED UP AGAIN. I would never recommend these services to anyone. read more

I had a basement flood on June 23rd 2015. I called my insurance company a couple days later to see if it was covered. They said it was and they called sunglo. The emergency services were good. However the communication from Sunglo for restoring the paneling and painting the floor of the basement was abysmal. It wasn't until August that they wanted to start the project. Then they discovered I hadn't signed more than the emergency services paperwork I signed that and sent them a PDF immediately. I emailed the project manager the paneling we wanted, and we went from there. Mid august rolls around, I got a voice mail while I was in Canada that "We want to stop by tomorrow to drop off the paneling" I didn't get the message until I was back and I was only gone Thursday - Sunday. The following week I helped Anthony bring paneling in the house, who told me he tried to stop by that Friday. I guess they just stop by even when they don't hear from the user. Another week goes by and here is where the problems started. The phone calls are "We want to stop by tomorrow to begin work" I don't understand why weeks go by and they want to begin work the following day. They stopped by put up the paneling, but didn't have everything so they had to come back to finish. I even had to supply them my finishing nails for the paneling as the wrong ones were ordered for the project. The guys did pretty good work on it. Immediately after they left I received a phone call saying "We want to be there tomorrow to paint" This was a lie. I couldn't take another day off of work, but my wife took a half a day as was agreed. We hurried up and moved all the pets out of the basement. A snake, a rat, hedgehogs, tarantulas. I spent hours emptying all the shelves and moving about 90% of my items out, so the bigger items could be pushed into the other room in the basement to prepare for the paint. I didn't worry too much about moving items as the emergency services guys said they move things all the time, it just gets billed and could eat up your insurance coverage. The workers came and finished up the trim, they told me wife, we aren't here to paint. They also stated "My boss told me I'm not to move anything." Someone also told my wife that the project manager would contact me about the paint. I sent him an email the following day asking him about this and explaining my issues. It took him 6 days to respond basically telling me, we can schedule something or I can drop off the paint. No apologies, or any explanation as to why they expect us to be available less than 24 hours for coming out to do work, and their lack of response. So it has been over two months since the water flooded the basement, and it took them 2 months to get out here and panel one wall (2 days of work), and have not addressed the basement floor. I feel as if we were the lowest priority and the "when you get a chance" customers. Maybe that would be different if I lived in Southeast Michigan instead of Mid Michigan? I'm not sure but as of this review, I've sent my last emails to both Sunglo and my Insurance company stating I will paint the floor myself (it originally had carpet), and that we are done with Sunglo. What surprised me was they had an A+ BBB rating. My guess is that Sunglo decided that this one room in the basement of a house in Mid Michigan was not worth their time since insurance was going to pay for it that they could take their time since they were going to get paid anyhow. So in summary, if you are willing to be available on call for 2 months for getting your basement fixed these folks are for you. Emergency services were fantastic. The restoration team and overall communication need loads of improvement. read more

great job by robert and his crew. i had water damage in garage roof. i needed an expert to replace the hole w/ new drywall and repain.. robert did an outstanding job and repainted the whole ceiling so you can't tell where thge damage was. i don't understand the rating given by the lady on 10/20/2020. she surely didn''t have may crew as they were perfect in every way. sun glow will get all my business in the future. jim humlong read more

Don't hire this company! I wish I'd read reviews before I agreed to work with them. A tree fell on the house I was in the process of purchasing and Sunglo was hired to oversee the repairs. First, the project manager, Rip, went over everything that would be done and assured me he'd communicate with me each step of the way. He gave me an estimate that the project would be complete in two months at the latest. He even gave me a spiel about how he likes to under promise and over deliver. Ha! I reached out to Rip 3 weeks after the meeting because I hadn't heard a thing about any repairs being scheduled. He responded with several excuses and an urge that I be patient. Another 2 weeks go by. Nothing. So I reached out again and was told they would start next week. That didn't happen. Another couple weeks. More excuses and a promise that the repairs will begin next week. Finally, 2 months after the initial meeting, repairs begin. They finish and I do a walk through prior to the closing process. I find that two different corners in the house were not painted. Not blended or anything. They just didn't paint those corners and it is brutally obvious as the colors do not match. There is a huge gap between the wall and ceiling in the kitchen where they clearly did drywall work, because of the huge mess of drywall dust they left for me. They also left a satellite dish dangling from the roof. I reached out again to Rip, whose reply was that they were trying to schedule someone to come fix the satellite. After asking him if his company is liable for any damage the satellite makes, suddenly someone is available to come the next day! Nothing is done about the paint and Rip tells me that these issues were pre-existing and that the drywall dust must have been from some other recent work (untrue as the house was empty until I moved in and the previous owner hadn't done any recent projects). I hope whoever takes the time to read this saves themselves the headache I experienced and hires ANYONE else! read more

SunGlo did a total renovation of my first floor....we took down a couple walls to make it an open concept, new hardwood floors, new kitchen cabinets, island, granite counters.....They did a fantastic job. To Gene, Karen, Craig and then entire crew, we are extremely happy with the work you all did to not only get the job done on time, but extremely detailed and dedicated workers!!! Thank you so much, and I would totally recommend SunGlo Restoration Services!!! Mark in Livonia read more

Sunglo came in to repair a leak that started in the roof and worked it's way down to the first floor kitchen. The repair work they did in my plaster home was amazing when done, made it look as though it were dry walled. The best part was they cleaned up so well every evening that I was able to cook in the kitchen without worrying about dust and debris in my dinner. They were on time, polite, hard working and flexible. I do not see how anyone could have a bad experience with this company after what I just witnessed. read more

We hired this company to deal with the hail damage that the storms of 2013 caused. The job became a nightmare. The roof was repaired timely and efficiently, however that was the ONLY thing done properly. The contractors sent to do the remaining work we had done ended up causing MUCH larger issues on the inside of our house. We were given an original quote and as time progressed added items on, only to beg for MONTHS to get an updated estimate. When we finally did get one, near the end of the project, it was almost double the original. They offered to "fix" the issues they caused however did such a terrible job on the few items we did have them work on we refused for them to do any more. My advise, steer clear of this company! read more

Had my carpet and upholstery cleaned, today. With 3 kids and 2 large boxers, it was definitely a chore. Not only did my tech take his time and do a great job, he was personable and great with my kids and my dogs. He did a wonderful job and I will recommend them to everyone seeking carpet/upholstery cleaning! I desperately want to pull up my carpet and replace it and SunGlo made a huge difference in the cleanliness and appearance and I couldn't be happier, unless we pulled it up. I've owned my couch for 5 years and it was (I thought) ruined. SunGlo made it look brand new. Even cleaned my kids "recliners"! Great experience, I am a very happy customer! read more

Our insurance company contacted Sunglo when we had a leak. They arrived the same day and arranged to have the leak fixed. Bryan Barker did everything he promised, was very professional and addressed all our concerns. His crew did their jobs so well you would never know there was a leak. Definitely would recommend this company. read more

We had a pipe burse in our garage during the first polar vortex. Our insurance company recommended Sun Glo Restoration to do the repair work. They came out immediately to repair the water pipe which was impressive. They packed up all the garage items, put them in boxes, labeled the boxes and took everything away - all very impressive. The repair work took a long time during the coldest winter ever - we did not complain and imo very patient. All the work is done and now the final inspection is scheduled however, the estimate that Sun Glo gave the insurance company is $4000 over their estimate. When we questioned the amount we got the standard answer - the damage was larger that we anticipated. So we are out $4000 - what a huge scam this company is playing - they give the insurance a quote but then in the end they pad the $$$ value. Lesson learned. Would never go with this company unless you have money to burn read more