WOW!! Where do I begin? This was my first visit and last visit at Shiitty Rest.
Checking In:
I entered the "resort" office. I walk in, and barely even get a hello or a welcome.. They don't even take your temperature like every other hotel I've been at this summer. At first I bought a day pass, because that was my original plan, but extended my stay for 4 nights. (One of the Worst Decisions of MY LIFE).
The rep who was checking me in was so miserable! She didn't offer me a tour, tell me about the resort, or even give me a map of the property! They didn't even hand me a map. Didn't tell me any rules or regulations eitherI had to go back into the office to find a map. All she said was, "that's the pool." Really? I've been in and out of customer service for 25 years, and I have never treated a guest/customer the way I was treated.
The Room:
So, I get to the room, and it's like an oven, there's a couple of dead bugs on the floor, and 2 of the drawers in the dresser smelled like mildew. Also, regarding the room, it bounces! If people are walking on the deck or even the couple next-door walking around or having sex, the room bounces like a basketball! Oh, and there's no room service or fresh towels or fresh sheets, or fresh anything.
The Pool Area:
I was there for 4 nights and a half of a day (I'll explain the half day later if you're still reading), and did not once see anyone cleaning the pool, wiping down chairs, checking chlorine, or anything else regarding maintenance or cleaning, especially during COVID!!! Disgusting! Bugs in the pool. They say the hot tub is open either 24 hours or until 2AM. We never got an actual time, but either way they closed it at 11PM!
Food and Bar:
Apparently, there was an electrical fire in the onsite restaurant, which they failed to mention on the website. Instead they have this food truck there that only has food if you're looking to carb load, and it's not very good. You're supposed to get a free breakfast, which you do, but don't ask for a side of fruit or an extra bagel, because they'll charge you. Oh, and for your "free" breakfast, you have to tip a MANDATORY 18% tip, which you're forced to do at the bar as well. Pretty sleazy!
With A Cherry On Top!:
I met this girl on bumble, and we had been chatting for a few days. I told her that I was on vacay, and that we should wait to meet in person until I left. After going back and forth for a while we both agreed to just meet and get it over with. So, she came up to the resort. She was able to come right to my room. Nobody asked her to register or anything when they opened the gate for her. She was supposed to stay for a drink or 2, but that was to be it. However, she got friendly with this swinger couple and started hanging out with them. I left to run some errands, and come back and see her with the female swinger with containers of food! I told her she better not have charged the food to my room and she nodded her head in agreement I then went back to my room until the next morning, because I was extremely hurt that she came to visit with me, but ended up with the swingers. Oh well.
The next morning I checked out and was told that she purchased food under my account, that I did not authorize! The check out lady told me that I gave my permission for her to get food, which I DID NOT! I told them that if anyone should pay for the food, it should be the swingers, but they continued to charge me. Any other hotel or resort would try to accommodate their guest, but not this place. I said, "This is BS," and the lady replied, "Well, you don't ever have to come back." "This place is a shit-hole anyways," I said, and went to the pool. 15 mins later this lady with a security guard told me that I am no longer allowed on the property and can never come back! They would not refund my money for them forcing me to leave before I was planning to. The security guard watched as I went to my car, and made sure I left the premises. You would think I was a criminal or something the way that I was treated! I have never been treated like this anywhere, let alone on vacation! As an influencer, I am really looking forward to sharing this to my 25K plus followers!!! There were so many better ways that you could've handled this! I'm not a criminal, geez! read more