If it works, it works, but to get there is a different story. The inverter went down and I suddenly had a huge electric bill, I could not imagine (I live in Arizona !!) Took almost two month to have the inverter replaced, then the monitoring system did not function. Several contacts by "Chat" and promises to fix the problem did not help, until I got Hannah on the chat line. After a cool start, she realized what the problem could be. She tried to fix it remotely, it did not work and she opened a "work order" I was skeptical anything would change.With Hannah's effort and some people behind the scene, the problem has been solved. SunPower should have more people in customer service like Hannah. Thank you madam for all your help. read more

I received an email from Gabe Link (sunpower) threatening to send my account to collections. He stated in his email that they would not send the technician back to fix the damage he created until I hire a roofer to fix the leak. I don't think I have ever dealt with a more incompetent, unprofessional company. read more

SunPower - Tears in mesh. Hidden by the panels - Solar Installation Near Me - Richmond, California

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Called the help line to get the monitoring app to work. Christian Baculinao analyzed the problem and with minutes the app was working correctly after I logged out and back in. What had been frustrating me, was resolved. First class service with almost no weight time. read more

Once again my solar is not functioning properly. Once again the perpetual circle of excuses and promises. Once again just excuses and passing the buck. These are recent complaints I found on the BBB site. NOTE EVERY RESPONSE FOR A COMPLAINT IS VIRTUALLY THE SAME. SHAME ON YOU. YOU ARE A HUGE COMPANY AND ALL YOU DO IS TREATMENT PEOPLE WITH UTTER DISRESPECT. SunPower Systems Response 03/15/2023 Hi ****, we would like to apologize for any inconvenience and look further into this situation. We take your feedback and comments seriously and appreciate you bringing this to our attention. A case has been created on your behalf and escalated to our Escalations team for review. Once a case manager is assigned and reviews your account and issue they will reach out to follow up. We appreciate you bringing this to our attention and hope you have a great day. SunPower Systems Response 03/15/2023 We understand your frustration and appreciate you bringing this to our attention. A case has been created on your behalf and submitted to our Executive Support Specialist Team for review and follow-up. Thank you for your feedback and we look forward to talking to you soon. SunPower Systems Response 03/21/2023 We appreciate that you have brought this to our attention. We have created a case on your behalf and assigned it to our Executive Support Specialist Team for investigation and follow-up. Thank you for your review and we look forward to talking to you soon. SunPower Systems Response 03/23/2023 We are sorry to read that your expectations have not been met, and appreciate that you brought this to our attention. We created a new case on your behalf and escalated it for further investigation and follow-up. We want to restore your faith in SunPower and look forward to talking to you soon. SunPower Systems Response 03/23/2023 Thank you for bringing this to our attention and we apologize for any inconvenience. We have created a new case and submitted it to our Escalations Team for investigation and follow-up. We look forward to talking to you soon. SunPower Systems Response 03/24/2023 We're very sorry for your experience and want to help. We will have an Executive Support Specialist contact you to discuss these concerns and provide additional assistance. Thank you for bringing this to our attention. SunPower Systems Response 03/24/2023 ****, your feedback is essential to us in improving our services; thank you for sharing your experience. If you still have questions please call our support team at 1-800-SUNPOWER ***************) or shoot us an email to *********************************************** Thank you for your feedback and we look forward to talking to you. SunPower Systems Response 03/30/2023 We appreciate your feedback and want to thank you for bringing this to our attention. We understand your frustration and have escalated your inquiry to our Executive Support Specialist Team for investigation and follow-up. We look forward to talking to you soon. read more

Service was great! Warren got the system up and running smoothly - answered all my questions with patience.

Thomas G please contact me at LinkedIn to discuss your inquiry on my prior review asap per your question

Warren came to finish our instal today and now we have Solar!!! He was professional, friendly and got the job done timely. I highly recommend SunPower. read more

Lovelyn Joy La Rosa with Sunpower was very pleasant and helpful. Thank you for your great service.

The Sun Power representative whose name is Warren Grennan came to my home on behalf of the SunPower company to commission my solar panels. He showed up on time, was very professional, was very articulate in explaining how the solar system operates in coordination with the electric company, and was very articulate and thorough in answering all of my questions. He waited with me helping me contact customer support on the phone to establish an online account that had not been previously established. Thank you, Grennan for your help with everything! -Fidel Herrera read more

Got a call back after a day though allot of my questions didn't get answered. The contact person kept leaving me on hold as if to ask someone else for an answer. The final straw was I had to hang up after being left on hold for over 8 minutes. Not impressed. read more

I was pretty disappointed in how I was treated. I asked for an initial consultation, and was assigned to Ashlee Martin. AM made a virtual appointment, and she proceeded to not showing up. She rescheduled, and did not show up for a second time. I called Sunpower and they told me my home did not qualify: too many trees. Still, totally unprofessional not showing up to the schedule appointment and explaining to me why I did not qualify. I also had so many questions left unanswered: which trees where the issue? What about removing trees? What about considering the detached garage as an alternative. Nope. They just decided I was not worth being treated like you would any person. read more

We got solar panels and the battery, so our electric bill is normally below $10. Our Technician Warren Grennan came to our home to make sure everything was working well, and made great recommendations on how to save even more money, and be prepared for any future power outages so that we could rely solely on our panels and battery indefinitely. read more

So my sunpower system been running for over a month now. It took about 2 months From installation to getting PTO from PG&E. I got a 4 kWh system. That's 12 of the top of the line X22 series panels. Cost me $18K before tax rebate. What I'm happy about? Installation was quick and clean. Panels look great on my roof. What I'm not happy about? The sunpower app to monitor your system works 50% of the time. During installation they rewire my electric dryer breaker and cause my dryer to run cold. Only getting 120v not 240v. I took my dryer apart to troubleshoot thinking my dryer was broken. So House was left without a dryer for a week. So make sure to check if your dryer run hot after you get solar install. This is a pretty common problem. Not sure why installers don't check. read more

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If I could give a -5 to the review I would but have to settle for a 1 and that's not even true. I have never been more frustrated with a company in my life. Sunpower is the manufacturer of the panels on my roof but South Coast Solar, Columbia, SC, is the installer. Panels were installed in Feb 2017 with a 10 year warranty. In Dec 2023, I noticed that the inverter was not working properly. There was a warning light lit and I called South Coast Solar to find out the problem. I was told that they were going to call SunPower and have them troubleshoot and monitor the system. Several weeks went by and I received NO information from South Coast or SunPower. So I call again, and again and email and email. Several more weeks go by and nothing. I am told that SunPower needs to monitor the system AGAIN for another 24 hours. More time passes...now I am not getting anyone on the phone because they know that I am pissed. Each company says it's the others problem. After repeated calls, South Coast did come out and get on my roof and spoke to technicians while here. Again, time passes and no one is taking responsibility. I also understand that South Coast doesn't use panels from SunPower anymore. I have spent about 4 hours on the phone with just SunPower and the story is different every time I speak to someone. It is now almost April 2024 and not a thing has been done to remedy this situation. I have non working pieces of garbage on my roof and since I have no lease on them because I paid cash, that they are just hoping that I go away. This won't be the case. read more

Our technician, Warren, was able to quickly activate our PVS box and walk us through the app to monitor our solar production and usage. We felt he answered our questions clearly and honestly, and I now have a better understanding of how this all works. I also appreciate Isaac and the rest of the team helping to arrange this appointment quickly after being approved by the electricity company. Thanks to both of you, we are all set up now. Pretty cool app, too! read more

I did not get past the sales call. I requested a quote on line and received a email with a list of questions. I replied and schedule an on line session. I received email reply it was confirmed and expect to receive a link prior to the meeting that may take up to 45 minutes. So far so good as this was similar to other companies, which are very patient and answer questions I never received the "link" and no call at the confirmed time. I finally found their local number and was told some one will get in touch with me later. Strike one. An hour later I received a call from a sales rep, but I was busy so he said I can call him at his number later. When I did no one pickup up ( which is fine) but I got routed to a recording that the voice message box is full and I cannot leave a message. So can't even tell home to call me back. Strike two. I tried a few other things and finally got a call from him. I described my needs (solar and battery ) . He said right away "you don't want battery, you are better off with a back up generator "! While they are pros and cons with battery, it's strange for someone working for a solar company to suggest putting yet another fossil fuel burning device. Already strike three. He just quickly quoted me a size and price, then asked if I have anymore questions- whatever hurry has was in. Theres more. later I received a text from him that was screen shots from some in house customer discussion. when questioned he simply replied "wrong text" read more

Ms. Mercado is very professional and patient, she answered a lot of my trivial questions, all my concerns were addressed. thanks

I decided to go with another company and informed Sunpower's contracting company Homesmart. Reason is Sunpower rating is not as good and Marty the people we had Zoom was kind of rude. When I question on certain things, he rushed off the call before I even had the chance to talk about the battery backup option. I had to email later to get the info. After I decided to install the solar panel with another company, I inform Marty and ask about the battery option as it's a separate project. He just said too bad you chose a LESSER company and he could not help me on the battery anymore. I know Sunpower is big, they might be around later, BUT do I want to deal with them if I ever need help in the future? NO read more

I recently contacted sunpower to find out if a particular solar tech repair company was licensed to work on my solar as I did not want to void my warranty. I had my solar account updated through sunpower and was able to get logged in to see my solar energy production through the App, mySunpower. I had thought my panels weren't working, but can now see that they are. Cath Malaluan was very helpful in getting the account updated in my name and walking me through the App. She also sent me the warranty and transfer form I needed to have the warranty transferred to my name. She was Very helpful! read more

Just paid anohter $330 for the Solar panals that came with the house that dont work, so writing another review to save at least one homeowner the misery I go through each month. I did start my claim with the California State License Board and they shared Sunpower has many complaints so the more I learn about this company the more I have to help others stay away. * The panals do not produce as much power as I pay for them * They damaged my roof which was exposed in the rain this year, but only cover damages for one year so not helping with any repairs. * Sold the lease contract to the older man living there before me, and I had to accept the contract to buy the house. read more

Sunpower Customer service repair department is horrible, they sent me an email that half my panels are not working and they would need a site visit and they will contact me in 3 to 5 days, that was March 8th, it's now March 20th and no follow up no call no email, I had to make another call and now still waiting. I tried to escalate with a manager but they said it won't make a difference, I still have to wait for a call from the scheduling department. How can I refer friends to Sunpower if this is what happens when you need a repair. FRUTRATED read more

Buyer Beware!!!! If I could give ZERO stars that would be my rating. Buying solar panels from Sun Power has been the biggest regret of our home ownership lives. Do not, I repeat, do not buy solar panels from them. The installation of their solar panels caused our roof to leak in several places. They refuse to cover the cost of repair, even though they are contractually obligated to. Our panels were installed and activated in Nov 2022. In Aug 2023 we started experiencing leaks in our ceiling directly under the location of the majority of the panels. Customer Service at Sun Power told us we would have to take this up with their sub contractor, Smart Solar, who they had used for the installation. I spent months (Aug - Oct) trying to get a hold of Smart Solar. It was not until mid November, that Smart Solar scheduled a team to come and check out our roof in early December. A Smart Solar team came out in early Dec. They concluded the sky light had to be the source of the leaks. Regardless of how improbable it seemed that our skylight, located far north west of the leaks, was the source, I accepted their conclusion and asked if they had any roofer recommendations. They sent me a list of roofers. I called the roofer they most highly recommended. He visited our home, took one look at the panels and the location of the leaks and said: there's very little chance these leaks are from the skylight, they are most definitely from the panels above them. I went back to Smart Solar with this information, but they refused to accept it. This is now January 2024. I continuously nagged both Sun Power and Smart Solar, and Smart Solar eventually sent out another roofer (in February). He ALSO concluded there was no evidence that the leaks were coming from the skylight. He said that the type of roof we had (shingles), combined with the low pitch of that part of our roof, was not favorable conditions for the type of panel installation that was done. He concluded our roof should not have been approved for that type of instal, and that the panels were the cause of the leaks. He also said that while our roof is older, it would have had another 3-4 years without issues if not for the panels. I have these statements on video, and thank goodness I do, because Smart Solar flat out lied about his findings (AND our first roofer's findings) when they sent a report to Sun Power. This was early March 2024. I was exhausted and distressed with the lack of attention to our case. I was exhausted and distressed every time it rained, not knowing where the next leak would appear. I was exhausted, distressed, and inconvenienced by all of our belongings we store in our garage being covered in tarps for months. We needed our home put back together. So, on top of all the time this had sucked out of me in this nearly one year ordeal, as well as having to go out of pocket for multiple tarps and buckets, we have now gone out of pocket 6k to pay, of all people, Smart Solar, to come remove and reinstall the panels, so we could repair our roof (which costs an additional 10.5k). And now we have to hire a contractor to fix our ceiling. Our next step is to get that estimate and make sure there is no mold etc, as the past eight months with a compromised roof have been very rainy, so we expect the damages to be extensive. They f*cked up our roof, are evading all responsibility, and are forcing us to fix it ourselves. They have not even bothered to send anyone to our home to just visually see how ridiculous it is to claim that (1) it was our skylight that caused the leaks versus the panel installation, or that (2) the condition of our roof was/is so poor it failed on its own. If they are so sure of these conclusions, prove it? They can't. They haven't even bothered to. If our roof was in such bad condition, why did they approve it for panels?....the accountability for our leaks still lies with them. Well Sun Power, I have receipts (and they are still coming in), I have pictures, I have videos, and I have statements from certified roofers. You did really well at exhausting me with the frustration of your inaction, but I'm not going away, I've filed a complaint with the Better Business Bureau and my next step is hiring a lawyer to pick this up with you. Potential customers, you are probably exhausted just reading our story. Imagine living it. So, long story short: BUYER BEWARE OF DOING BUSINESS WITH SUN POWER!!! read more

Technician Jumah Cook was great. Fixed the problem. Worked diligently and conducted himself professionally.

I would say the worst solar company from sale rep to financial dep. They're liars. The contract we signed and the outcome is totally different. They tried to complain instead of helping us out. I regret choosing Sunpowe. no star for Sun power. I would not recommend to anyone who might going solar. read more

Meleah Sellers completed my solar installation yesterday quickly and easily. She was very professional, pleasant, and effective. Now I'm able to enjoy solar energy based savings and watch the accumulation of kWh in the installed system on demand via the SunPower app! read more

I have had my Sunpower panels for 5 years. Paid in full, no finding. Great dedication while everything working smoothly. On June 16th I called to tell them they're was a problem as I was notified on the App. They told me promptly what the problem was, told me how to correct it which didn't work. They then told me they would order new parts and have their contractor repair. One month later I called to tell them no contractor or Sunpwer rep had contacted me. 6 calls later, still no contractor call. No updates from Sunpower. When I call they tell me someone will contact me, but it is now August 30 and still no call back or email confirmation. I'm beginning to think this is a sham company. 0 stars. read more

This is with regards to the commissioning of my solar and getting it activated. Meleah was super quick and had my solar activated in no time. She explained everything in the app thoroughly and was very friendly. Thank you! read more

Horrible. I still have broken tiles, leaks, two of the panels not working. Leaks and drywall and insulation got damaged and its been 6 plus months and still the issues are not resolved. I had my expansion installed late August 2022 and to date and need to have two micro inverters of the new panels to be replaced, since those aren't showing up or seems working. Overall the company relies on cutting corners for quick install and have the system up and running. If a hiccup happens then we the owners have to deal with them getting a third party to come fix it. This was my observation of the whole process and talking to SP employees and the third party reps coming out. Overall, its a massive headache and i have no doubt its just us from other yelp reviews. I would like the senior management contact me ASAP and get my issues resolved and also reimburse the whole amount which I paid. As you can see the installation was in August and all the issues remain AS IS. I wouldn't want even to give 1 star and also wouldn't recommend any friend to go with them. They have to contact me and have all the issues taken care. read more

UPDATE 6/28/20: while the representative was quick from sunpower to respond to the yelp thread that all it was, a public show of concern for which this company has none. i responded to the lady and have herd ABSOLUTLEY NOTHING!!! HORRIBLE CUSTOMER SERVICE. what ever you do DON'T BUY these panels biggest mistake i ever did. I have sunpower panels that had a micro inverter failure as a result of a manufacturer material failure. Sunpower did not notify customers of this known problem. My panels were underproducing and not meeting the intended power production as guaranteed by the warranty. And now Sunpower will not compensate me for the time my panels were not producing as promised. I highly recommend purchasing another panel not because of the product but because of the lack of customer service. I am now stuck with a $1000 electric bill read more

Warren Grennan was great, showed up on time and quickly fixed the issue. He explained what was going on and helped us set up everything on the app. read more

I will start my review with DO NOT use SunPower for you solar needs. I really do not know where to start our experience has been so BAD!. We started in January and first crew showed up without a call or appointment in March. It is now July and the solar still does not work. A little background since we do not have enough space for me to explain how awful this experience has been. I have existing 7 panels. They were to add 7 more for a total of 14 panels. Instead of adding to the existing system. They did a complete new install on the new 7 and ran so much pipe on my roof it looked like PGE power house and installed panels on wrong roof after they verified with me the correct roof and had me look at the drawings. What home owner would want two separate systems ....that is crazy. *made them take off all that pipe *made them move panels to correct roof *made them fix the roof that they damaged and repair holes they drilled *made them remove the second monitor box in garage. The original one has not worked since March. Still waiting SunPower... *made them fix breaker that they messed up bad. put 40 amps on 30 amp breaker. Killed my AC when it was over 100 in Morgan Hill with two dogs in house. I got home from work and inside of my house was in the 90 and my dogs were lethargic. Everything SUNPOWER has touched they broke and had to come back multiple times and still not working. They have been to my house about 15 times. Each time no call, appointment, text or email. They just show up. At this time July 5 2022: I have no solar, lost lots of time from work, have gotten emails from PGE that SunPower continues to send them incorrect paperwork and have not received a single phone call from SUNPOWER. The Project Manager is the worse I have ever experienced. We have never met her, talked to her or had any communication with her other that emails that she sends after the fact. I can email her but it takes a week to get a response. I just received email that we are getting a new PM. Can't be worse! We have a new sales rep and he has not called, emailed or text to say Hello, sorry or this is me...NOTHING. The newest drama is an email to me today from PGE telling me that SUNPOWER messed up the paperwork multiple times. PGE is look to me, the customer, to help because SUNPOWER is that bad. This is sad! SUNPOWER is the most expensive. 7 panels cost me $12K. My $12 thousand dollars as gotten me headaches, sleepless nights, almost killed my dogs, tortured, rude emails, disrespected, no new energy savings, lost the existing savings I was getting, lost of time at work and a stress level that is off the charts. I really was hoping they would get their act together but it has been a complete mess and at this point only getting worse. It is so bad that I actually cried today. I don't know what to do? I had to save for years to get the money to add the extra 7 panels and for what ...a giant headache and no solar savings! I wanted to give them a "Zero" but that is not an option Working Mom in Morgan Hill read more

We got a 3.85 kW 11-panel SunPower solar system on our new construction home. Originally there was one panel missing but Sun Power came back after our home closing to install that 1 panel. They didn't proactively inform us as the buyer or the builder's sales rep about this missing panel - we saw it missing when our inspector took pics of the roof. It was then a bit difficult to email/call to figure out what was the plan with the last panel, so better communication there would've been nice. About a month after closing and getting permission to operate, Warren Grennan from Sun Power came to do our activation. He saw that our solar wasn't powered on, and when it did go on, he saw that one panel was not connected. He was able to quickly resolve the issues on the spot and his guys went up onto the roof to connect the final panel. At 10:30a we're getting about 3.1kW, and Warren informed us that we should get about 3.5 kW around peak hours. He helped us to set up the app on our phone and taught us how to use it. Warren was on time, prompt, gave accurate estimates for how long the activation would take, kept us informed of any issues right away, and gave us tips for when to best use our electricity to keep costs down. Warren was also very funny, charming, and intelligent. We are very excited to start using our solar! read more

Warren was very helpful. Upon getting to my residence he opened the panel and noticed that the wiring was incorrect so he reworked it. He was very knowledgeable and was able to walk us through how to open the app and monitor our system. You can tell he is passionate about his job. Thank you Warren! read more

We had to get Solar with our new home build. I always get antsy not being able to know all the components of something like this. But Sunpower sent out Tou Kue to investigate the problem and finish our installation. He arrived on time, was extremely friendly, and great at answering my questions. I've been super happy with all my SunPower interactions - wether on the phone, email, or in person. read more

They don't serve you if an HOA is involved. This is fine, but they don't tell you this until you've jumped through a bunch of information hoops. Why not share this on their web site or tell you up front? read more

We love our solar system - I wish we had found SunPower 2 years ago, when we first started researching solar panels. We interviewed several solar companies and decided to go with Freedom Solar Power Based on their high-quality - most advanced solar technology. The whole experience was fabulous and the outcome absolutely perfect. Everybody involved did their best until the job was completed. James the Solar Guy gave an excellent presentation and kept in touch with us, answering every question we had with thorough responses , the customer service team did an excellent job updating us on every step of the installation and the installation crew did an outstanding job that was confirmed by an independent solar installer we hired to verify the quality of the workmanship. One of the nice perks is the Monitoring app that shows the produced - and used Energy from the panels. In our case, our app did not consistently connect to the monitoring system. Thanks to Tommi, the assistant reg. operations manager and her team, their excellent communication and dedication to great customer service, they found the problem and fixed it. And last but not least, we did receive our sign-on bonus check after about 8 weeks. In summary, working with Freedom Solar was a really great experience -we love the look of our panels, feel assured of their superb quality and performance that we can monitor via our app, and are happy to make an environmentally conscious choice that also will save us money on our electric bills. read more

SunPower - Solar Installation Near Me - Richmond, California

Warren with Sunpower was very professional and pleasantly personable. He was on time to the appointment which was appreciated since I had a busy day ahead of me. He thoroughly walked me through the system and discovered one panel was not working properly. He had it rectified immediately and made sure it was done right. I am very impressed with The technician Sun Power sent. I hear great things about Sun Power and would bet that all of their technicians are just amazing as Warren was. We are thrilled to have our solar panels working at our brand new home! read more

Peter came and install our centralized system. He's very clean and neat with his work.

I can't tell you how disappointed we are with the service. We got panels installed in August and since have had electric bills close to $300/mo and its now March! No one has been monitoring our system and when I call for help, it's gotten me no where. I have called several times, and have gotten mixed messages from each rep and zero follow up, it's like I have to start over every time. The tech who came out said he was replacing the solar unit the first time, then he said that wasn't the issue, they needed to rewire, and apparently that took place but then customer service knew nothing about any of it - they just keep saying "we are still testing and will call you in 24 hours" which never happens. I've spoken to multiple people who are clearly in a call center in another country reading from a script, who have ALL promised they'd follow up with me within 24 hours via phone and email, and haven't gotten a response from anyone. I've had to call back numerous times, waiting on hold to finally talk to someone who does nothing to help move this along. Meanwhile, we are left with hefty electric bills on top of the fees we paid for solar. We went with Sunpower over a competitor because we were told they'd be monitoring our system, which gave us the peace of mind that we you would be checking in to ensure it was working properly and we had the right amount of panels, etc. That is not happening AT ALL. Somebody needs to be held accountable for these expenses we are incurring, and it should not be us. We were supposed to be saving money, not doubling our expenses. read more

Tou Kue was great! Quick and easy install, straightforward instructions. Only time will tell if the panels would hold up their value