Thank you Peter at SunPower! He arrived on time to our initial solar service. He explained everything very thoroughly, was very pleasant, and professional! Very excited to start taking advantage to solar power in our home! read more

Peter from Sun Power came out to set up our home for solar! He was on time, professional, and so personable! He even took the time and explained EVERYTHING! Thank you so much Peter and Sun Power!!! read more

Augie was extremely helpful with scheduling and especially with getting a generated for us on the day our SunPower battery was installed. Very nice fellow and super helpful. read more

I called Sun Power to get some information on my current system and was helped by Ryan. He was able to answer all of my questions quickly, friendly, and professionally. read more

Wonderful service my technician was very polite and helpful thanks for the great Time for me to save some money read more

Great panels, battery and installation (5) and HORRIBLE "interconnection" with utility (0; hence a net 3). Took 8 MONTHS to get connected to grid, after installation. Communication is with "silos" and most are good, but the "interconnection" silo repeatedly failed to provide required docs and to respond to follow ups. read more

Our technicians Perry and Rudy were very helpful and really nice. They were very helpful and walked us through everything. They made sure we had what we needed and made sure to answer any questions. Thanks for your help Perry and Rudy! read more

With my AC on 24/7, I knew I needed a solution for the ever warming weather. I checked out a few vendors and got quotes from them. I went with Sunpower because they are known for the highest quality panels and services. Sunpower produces its own panels and everything is done in house rather through a contractor like Sunrun (costco brand). Every vendor quoted me 6-9 months. Sunpower told me for them it was 12-14 weeks. I was skeptical but it did happen as promised. The nicest thing is after everything was over and done with. The sale manager called me back and told me they found that some services were not needed for my roof because it was still new and in good condition and gave me back a few grands. I thought that was very honest of them because I wouldnt have the knowledge to know the difference. My sale person was very knowledgeable of the regulations. I'm a law and regulation guy so I tested them to make sure they dont over promise us. Sunrun and some other companies didnt seem to know what they were talking about. My sale person Brady at SP knew exactly what the state and local laws needed when I asked him a very technical question. I was sold. If you need solar, pm me for a referral. I dont need the referral cash or anything. Just want to share a great experience . read more

DO NOT DO BUSINESS WITH THIS COMPANY! We purchased solar from Sun Power in 2019. We decided to make the significant investment in solar (which totaled $27,216) to cut back on the cost of our ever rising utilities over time. All was well until the fuse on the solar electrical panel box went out rendering the solar panels and monitoring system inoperable. We eventually noticed the monitoring system was not functioning on the app, but by that time we were hit with a $3080 PG&E true-up bill. When we contacted Sun Power, they informed us that according to our contract, they "don't guarantee production". When we kindly explained that there wasn't production because their equipment failed, they sent us to the manufacturer of the equipment. The manufacturer was angry we called, asked who gave them their contact information, and then the "customer service" rep started mocking my husband by repeating everything he was saying. We went back to Sun Power and have since received emails informing us the matter is closed because they "don't guarantee production". I requested that Sun Power take on partial responsibility for their equipment failure by reimbursing a portion of our PG&E bill, but we've been repeatedly told they "don't guarantee production." Sun Power made nearly $60,000 off of us. Not only did we purchase solar from them, we recommended our neighbor who also installed solar from Sun Power. This is not a way to do business. This is not the way to treat customers. We could have continued to promote your company, but because of the way we've been treated and disregarded, I have started to inform people (buyer beware) looking for solar recommendations on social media that Sun Power "does not guarantee production". Message received loud and clear. DO NOT DO BUSINESS WITH THIS COMPANY! **July 16th 10:50 PM In response to Sandra K. message: Hi Sandra, I sent you a private message as you requested. I am also responding publicly so I do not continue to get the runaround. I noticed your response to my review was exactly the same verbage used to respond to other negative reviews. Truthfully, it did not seem very genuine. I am hoping for resolution but am not feeling optimistic as there have been multiple attempts for Sun Power to make this right. You know how to reach me. There have been multiple attempts. Please don't waste my time if you are not actually willing to resolve the issue. Thanks. read more

Wrote 2 tickets, got ignored, wrote a review here and got some notice. I was complaining that their app shows a huge spike in production in one of the months ( since I lease , and they "guarantee" a specific yearly production it is critical to have good monitoring ) they send a few emails asking about how many panels I had - then after more than a month said "You system is fine - we will be closing the ticket" no explanation as to why the reporting was bad, why it happened, nothing. Terrible experience. read more

Our Solar panel is damaged and we have been waiting for 6 months for it to be fixed. Every time I call they apologetically encourage to wait for the 'imagenery' part to arrive. For the meantime, they are charging the monthly fees on top of the W&P gigantic bill. I am fed up and very close to suing this company for their frajulant business conduct. read more

The Poor Service Saga continues. I talked to a representative for an hour and they said they got approval to have someone inspect the roof leak as a first step to being fixed and I'd hear from someone to schedule the time in the next 2 weeks. The very next day, I am told that they can't have someone come out to fix the roof leak. Then they say they will reach out to the technician who took pictures because they can't locate them in my file. Then I get an email (not a call back as promised) saying they can't fix the roof leak. I call to ask to speak to a supervisor, wait on hold for 15 minutes and am told a supervisor will call me back. More than 24 hours later, I get a call from the supervisor who says he does not have the authority to do anything about the roof leak. I told him I was told to contact the executive support group in response to my last review but the supervisor says he isn't able to give me a number to contact them. He said he didn't even have authority to tell me his manager's name. What authority do you have as a supervisor in this company? I just want someone who actually has authority to handle the issue to take accountability for the mistakes their company has made and fix it! I am now waiting for a manager to call me back. How can a company cause damage to my property and then just say that they've decided not to fix it? Run to a different solar company as fast as you can. One that will correctly install and maintain their panels. It will save you so many headaches and money in the long run! read more

I've worked in the solar industry for 5 years in both US Residential and Off-grid in the Developing World, and SunPower are hands down the best panels on the market. There are of couple of elements to SunPower's product - copper back-wired cells and factor-integrated custom microinverters - which allow their panels to produce more power for a longer period of time. Only LG's new Neon R panel and Solaria's PowerXT have adopted these features which solved the two biggest failure points on conventional aluminum front-wired panels. Plus, SunPower's factory warranty covering service/labor/shipping costs on the whole system and nationwide network of local dealerships means better service for our customers should the installer ever go out of business. read more

SunPower - Solar Installation Near Me - Richmond, California

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Warren Grennan was polite, respectful and very informative in how to use the system and what I should know about future use and optimization. he was a great installer. Thank you! read more

Dago showed up early and was wearing a mask. He was very respectful and was not intrusive. He came in and did his job.... honestly I forgot he was here. Which is a huge thumbs up since I work from home. I'm a harsh reviewer and no one ever gets 5 stars cause it's my belief that there is always room for improvement. read more

SunPower installed this 10-panel (3.35 kW) system 5 years ago this week. Completely hidden from the street, but big enough to offset almost all 100% of our electricity demand. It keeps going strong with no maintenance. 20 more years under warranty. We are happy we went solar and SunPower has the best panels! read more

SunPower - West facing panels not visible from the street - Solar Installation Near Me - Richmond, California

March 2021 - Original review If you ever need anything from them, please expect it will take at least 5 - 10 phone calls, at least 6 to 8 weeks to resolve, promises of calls back that never take place and repeated lies. Last February (2020) our solar went down due to a part they decommissioned and did not inform us of. In July our electricity bill was $500 so we contacted the company to find out what was wrong. It took until October for them to send someone out for a 15 minute work-order to fix the problem. 4 months of weekly phone calls and promises someone would be out soon. 4 months of 'we'll call you'. 4 months of $400-500 electricity bills for a part they took off line without informing us. 4 months. They have a performance guarantee that states if your solar doesn't perform as expected, they'll pay you back. Our solar was down for 8 months because of their actions and we are getting just slightly more than $1,000 back. The solar itself costs more than $200 a month and that doesn't even account for the multiple months of $500 electricity bills. The guarantee is a joke to say the least but a $1,000 is a $1,000 so it would be nice to receive. The report that told me the pittance they would be returning to us came out in November of 2020. I was told on one of my numerous prior conversations that the check would be cut in 4 - 6 weeks. I called in February of 2021. They don't know what I'm talking about and someone will call me back in a couple days. I called again today. The check will be cut in 4 - 6 weeks, just be patient. If nothing ever goes wrong and you never have to deal with this company, I'm sure it's wonderful but it's been 13 months for one issue. Isn't that long enough? July 22nd, 2021 - Update Finally received the check! In all truthfulness it was received in the latter part of June. 17 months for one issue. One issue. That they caused. That it took 4 months of calls to get fixed and another 9 months to be reimbursed for. 17 months. Do not do business with this company. I cannot stress this enough. read more

Yesterday we turned on our solar panels and we're on our way to saving $$$. The team of Burgess, Ken, Nima and Alvin made this process as smooth as possible. When we encountered an issue with our HOA Board, they worked diligently to resolve it. They did a great job "holding our hand" through the steps of dealing with the city for a permit and GWP. Installation was a breeze and as a nice bonus, we got our 25+ years old roof redone! We're very happy we went with SunPower! read more

Horrible company! Takes 10 months to put solar panels on your roof. Everything fails over promised and not good quality. They are all over the place. Constantly making changes and not up to speed with anything, seems like they are still learning. Over selling and not practicing quality. Working there draining!!!! Micro managing and always angry people because no one wants to work properly to get there task finished. Solar panels arent worth it will just put you in a whole. Its around the same price just paying for your utility. I would never recommend read more

I have left numerous reviews regarding my inverter. This company is pathetic. Pam Legion and Chris Igot refuses to speak with us to get our replacement. So now I'm forced to contact an attorney read more

Not happy about the business at all, but the technician John Villafana was awesome. During the configuration of our monitoring system my son was running with a bubble machine causing all kinds of noise. John was super friendly and kept his poise and even interacted jokingly with my son. Despite his good service he was extremely knowledgeable about solar technology as well as providing multiple examples of how to maintain high energy efficiency with the panels. John has given me some assurance to stay with this company. read more

Sunpower has the absolute worst customer service. After 1 year and 10 months my monitoring system has failed. according to PGandE my system is producing 60% less energy than it should be. I have been calling, emailing and trying to get Sunpower to get someone out here to fix this system which is under warranty. I have received one phone call over a month ago stating they would have a technician contact me. nothing but crickets since. I am looking to sue them for breach of warranty and reimbursement for the excess energy charges I have to pay for due to their inoperable solar system. read more

I've been a sun power customer for only 2 months and I will say their customer support is sub par. They will put your work order in and most issues require a technician to come out to your home to resolve the issue. However just to schedule it, the Agent on the phone can't schedule that appointment. It could take a week to schedule just an appointment that could also be for another week or two out. There has got to be a better way to conduct service then to have your customers continually wait for help. My neighbor is also a brand new customer with a brand new system as well and their solar hasn't been working for the entire time they've had it. I'm not sure if the other solar companies out there have their customers waiting like sun power. read more

Meleah came out today to set up our solar. She was quick, helpful, and friendly. She did an awesome job and even entertained my chatty 4 year old while she did her job. I'm glad we got her as our tech! read more

This 5-star review is for the exemplary customer service from Warren, our technician from the start. Warren's technical expertise, responsiveness, and attention-to-detail have been fantastic. read more

I have their panels and monitoring system installed by a 3rd party. The panels are fine but not happy with their monitoring. My monitor won't connect and they aren't sending anyone out to debug it or replace the unit. The keep saying working on it. Yeah, right. read more

Sunpower referral program sucks....refered two people that have been up an running for months and I filled out the info for the referrals and nothing. They are not responding at all...what a joke.. read more

Hannah was awesome in assisting me I was having trouble setting up the app and it kept telling me my system wasn't available yet contacted her through messaging and it was literally set up in less than 2 minutes thank you so much read more

Thank you for quickly coming to our home and resolving the issues for our PV initialization, Meleah! I appreciate her service. read more

We bought a home that had a Sunpower solar system installed about a year prior. First two months in the house we had a roof leak. We had a roofing contractor assess the roof and they stated that the leak pointed to the solar installation. We called up Sunpower and after 7 phone calls and 2 missed appointments by their technician to get someone to finally take a look. We were told we'd get their assessment results within a week, but even after our claim was escalated and we called/emailed our escalation contact a few more times, it took 4 weeks to hear back. By far the worst customer service experience I've ever had. On the bright side, the solar system works well and we love the low monthly electric bills. read more

If you are looking for a company that you will need to chase around and hope they finish your solar system then this is your company otherwise STAY AWAY!! My wife and I had been looking into getting solar for some time now. We even had just had a new roof put on our home just so we could proceed with getting solar. We choose Sun Power because of the long history of being around and good reviews. At first they were very responsive to getting the different teams out, but once the install happened this is when everything started falling apart. The first problem I saw was that the guys were not tied off properly on the roof when I came home to check on things. They had two guys working off the same anchor which is against CAL OSHA Section 1670(b)(10). I'm a Safety Coordinator for a construction company and it was very disappointing to see this. After the install was complete I found multiple anchor penetration for the solar panel framing that missed the rafters of the roof. This is just under the eave of my house so I need to climb into the attic to check how many more they missed. They had also done a very poor job repairing where the anchors were on the roof. I could see shiny metal from the street on my brand new roof. Also when they painted the metal conduit pipe to blend in they didn't use a sacrificial layer or anything to protect the roof. So because they were so lazy they also spray painted the roof at the same time. Next problem happened a couple days later when a small team of guys showed up with no notice to make sure that we would pass inspection. Since we had no prior notice that they would be onsite this required me to leave work and take time to help them. When this crew left, my electrical panel was left open and the wires inside were exposed! I have called multiple times and been following up with emails but with no help. I even reached out to an ex co worker that works with them and he is having problems trying to get someone to help. I have even gotten emails that my project advisor has changed. Emailed him and never once got a response from him. I seriously feel like this company expects to be paid for vandalizing my house and they want to do nothing to fix it! This will not stand and I am done waiting for a response from them on when they might be able to fix these problems. read more

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I was hopeful due to the many good reviews but I am not satisfied with SunPower. I have been shopping around to go solar and have quotes from other companies but when I made an inquiry to SunPower, they said my roof wouldn't qualify. Then how is it that I have other quotes in hand for solar? My roof is on the larger side with many options for solar panels. When a company gets like this, it's time to go elsewhere and give your business to the smaller, kinder companies that actually want your business. read more

This has to be the worst solar company. It is amazing that after 1 year of signing the contract, I am still waiting for the panels to be installed. The worst is that they don't provide any updates, they send me back and forth between the project coordinator and the sales guy, and at the end, nobody knows the status. I call their support line and a very rude individual just says that the last update is of 1 month ago and that he does not know anything else. At this point, I am going to cancel the contract with this company. I would recommend staying away from them. read more

Dago came to get my new solar system up and running. He was professional and kind - answered all my questions and let me know what to expect as this is my first time having solar on my home. Highly recommend! read more

My system installed on June 6th 2023. And one panel stop working from June 21st. And the installer forgot to install CT devices to monitor the power consumption of my house, i only can see the solar production on the APP. I can't see my home power consumption. And the layout of the panels are different from the contract and design from the permit. I email SunPower and called like 100 times, they just provided me a CASE#: 03391344 and each time telling me they have a team to monitor that issue and it's been a month now, still no one contact me for that dead panel and installation of the CT. And they telling me maybe something is block the sunlight get to that one panel, i took pictures for them shows nothing blocked that one panel and at that time the production is still zero. My system shows from June 28 to July 22 the solar panels generated 1318.9 kwh but SCE only received 964 kwh. I need an explanation for that 360 kwh difference that not go into sce system. Because they didn't install the CT when they installed the panels, I can't even check my net meters on the app. I have to go to sce website to do the calculations by myself. I paid in cash full price, i should get the fully functioning system not the one with one broken panel and forgotten CT monitor device. Basically i lost a lot money for that 1 panel every month. read more

SunPower - Solar Installation Near Me - Richmond, California

Francisco Lemus help me out setting up my sun power. very professional great service will recommend to anybody

After owning Sun Power now for several years and expanding my system I have run into a horrific problem with their customer support supporting their iOS app which is just a piece of garbage. I have tried multiple times to work with their technical support team which is just a Phone run around it's like dialing into the abyss and following in with never a resolution. The technology is great technology the customer support is a big zero. read more

Dennis Boyce provided an in-depth overview of the SunPower solar system and pointed out key features of the mySunPower app. Thank you for being so thorough and helpful during your site visit to troubleshoot issue with the system. read more

I have been working with technical support for now going on 8 weeks. My problem still not resolved. No one seems to care

I edited my comment to 1 star. As you can see they said they would contact me if I messaged them but of course they have not done so. They nicely say they will contact you then they don't so anyone commenting here keep that in mind. We had to report to BBB. read more