I went to Carmax to sell my car. The process was started online with the quote available once all…read morethe vehicle details were inputted. I went to Carmax on a Monday after work, without an appointment, and they were able to see me right away. Since the quote started online, it was an easy process to get registered by scanning a barcode and answering a few questions at the window. Once they test drove the car, the quote was the same. I was then given a list of instructions for my Tesla to reset it to its original factory settings. Please note that you have to do all the steps, even the step for the associate. Once that was done, I was brought over to talk to one of reps who presented the paperwork to sign. It was minimal and the explanation was clear. My balance due at the bank will be handled by Carmax and I was given the remainder of the profit via check. The process was pretty seamless! I'd definitely come back again if I have to sell my car.

The "Express" Pickup is a Total Sham - They Chose a Bot Over a Serious Buyer…read more I've never experienced a more tone-deaf sales process. I am a 100% committed buyer with approved financing. I even went as far as sharing my private insurance settlement documents ($11,500+) with my associate, Maria, just to prove I wasn't wasting anyone's time while waiting for the check to clear. Despite this, CarMax Kearny Mesa has been a logistical nightmare. I live in Carlsbad, and after making multiple trips down there (a 45-80 minute haul each way), their 'solution' to a minor insurance delay was to send me an automated Salesforce threat stating they would release the car if I didn't show up for a third time on Monday. Maria is 'off' on Monday, and management is apparently content letting a bot handle their business. They are willing to blow up a guaranteed, funded deal over a 48-hour administrative window. If you want to be treated like a person--especially if you've done the work to prove you're a serious buyer--go literally anywhere else. This isn't 'Express' service; it's a 'computer-says-no' bureaucracy that doesn't care about your time, your commute, or your business.

I came in on a Sunday with no appointment and no call ahead to view a vehicle they had on their…read morewebsite. I personally do not like it when sales people shadow the buyer and watch them like a hawk reviewing the vehicle. So I had my guard up a bit when i first got there. They threw me the keys, gave me time to view the car and even take it for a test drive unaccompanied. Talked some numbers and went home to think on the price. Considering the whole interaction and the quality of the car, I decided I HAD to jump on the sale. Went back and agreed on a cash sale and was out of there within 20 minutes of the paperwork. Easy. Painless. Amazing cooperation and communication. Thank you MotorMax team for making my car purchase one to remember!!

Waisted money on on Uber and Long distance just to try it at Chevy vehicle.. The car had bad…read moretransmission cold start ticking sound most likely bad cam lifter. They didn't even bother to fix it. They said they got the part so you got me there for no reason. be aware he will try to rush you to the dealer. every one think twice shady sales man.

Recently was looking for Toyota Tundra Rock Warrior. If anyone knows about Tundra's That is one of…read morethe hardest specs to come by. I was browsing on auto trader and noticed that they had a few in stock. When I came to the dealership, I was astonished about all the Toyotas they had available. Between Land Cruiser's, 4Runners' Sequoia' and etc. This place is like a library for Toyotas. Ali helped me find the perfect truck for me and Mike helped me with getting me the lowest rate available. Thanks you guys!

5 Stars - Outstanding Experience at Miramar Motorsports…read more My wife and I recently purchased a Toyota Sequoia from Miramar Motorsports, and we could not be more satisfied with the entire experience. As a 67-year-old business owner, I have purchased many vehicles over the years for both personal and business use. Without hesitation, I can say that Miramar Motorsports is one of the most professional, organized, and customer-focused dealerships I have ever worked with anywhere in the country. Miramar Motorsports is a family-owned business, and we had the pleasure of working directly with Ali and Mike. From start to finish, they were friendly, knowledgeable, honest, and genuinely committed to providing an exceptional customer experience. They made us feel valued throughout the entire process. The Toyota Sequoia we purchased was exactly as advertised and in outstanding condition. What really impressed me was the level of care and attention they put into preparing their vehicles. Their in-house mechanics thoroughly serviced the vehicle using quality replacement parts. Since the mileage was approaching the manufacturer's recommended timing belt service interval, they proactively replaced the timing belt and addressed other important maintenance items at the same time. They also replaced the water pump, front brakes, and rotors, ensuring the vehicle was ready for years of reliable service. Another thoughtful touch was that they had the catalytic converter stamped for identification purposes in the event it is ever stolen. This demonstrated their commitment to protecting their customers even after the sale. The paperwork process was equally impressive. Everything was handled professionally and presented in a well-organized binder. They took the time to review the Carfax report with us line by line, explaining every detail and answering all of our questions. As an added bonus, they even sent us home with a full tank of gas. Anyone living in California knows that's not a small gesture these days! It's just another example of the extra steps they take to make sure their customers leave completely satisfied. I simply cannot say enough positive things about the way we were treated by everyone at Miramar Motorsports. Their honesty, professionalism, attention to detail, and commitment to customer satisfaction are second to none. When it comes time to purchase another vehicle, I will absolutely return to Miramar Motorsports and would highly recommend them to anyone looking for a quality vehicle and an outstanding buying experience.

Just purchased a 2020 Lexus from K&S. Todd and Kareem were great to meet and work with. Made the…read morewhole process super easy. Everything was transparent and my wife and I didn't feel pressured in the slightest. 10/10 would recommend.... ask for Todd. He will take care of you.

Extremely poorly run business with terrible customer service and zero follow‑through. I came to K&S…read moreAcura over a month ago to order a part for my Acura -- the mechanism that controls the automatic trunk opening/closing and holds it in place. From the very beginning, the experience was a mess. I first called to ask about the part and was shuffled back and forth between the parts department and service department, which was already frustrating. When I finally reached someone, the employee was kind and told me to come in so they could check it out. A few days later, I showed up in person and the same thing happened -- bounced between parts and service, multiple employees who didn't seem trained or aware of how to help with a simple issue. Eventually, Michael helped me and assured me they would order the part ASAP. He gave me the price, said they could install it, and I confirmed the cost multiple times to avoid any surprises. I asked if I should pay now or get some kind of confirmation or estimated date, but they gave me nothing. Strange, but since they're the Acura dealership, I trusted them. They offered a free car wash while I waited -- and I regret accepting it. It took over an hour, even after I mentioned I was pressed for time and just needed the car checked. Once it was finally done, I had to keep asking for updates because it felt like they forgot about me. I left with no paperwork, no confirmation, nothing... but still hopeful they'd follow through. A month later, nothing. No call, no update, no part. After three weeks, I called to check in. The person who answered had no idea what I was talking about. It was like the order never existed. He said he would talk to Michael and get back to me. Of course, no one ever did. No call, no email, nothing. This place is unprofessional, disorganized, and clearly not on top of anything. I wish I hadn't wasted my time coming here or waiting for them. Now I have to start the entire process over somewhere else. Would not recommend this dealership at all.

I had taken a break from this service spot after I had been told my old car needed an unnecessary…read moreamount of service. I now have a new car and just took my car there. Lisa was very helpful. Answered all of my questions and was very responsive when I texted or called. My biggest negative for future use is they typically only give you a ride one way when dropping off the car. I can't always get a ride back so that may make me consider going to a different service spot.

I brought my Toyota in after my catalytic converter was stolen and called the dealership last week…read morefor a quote and to schedule service. The receptionist told me an advisor would call me back. No one called that day or the next. I followed up two days later and was told my case had been assigned to Brian. I specifically asked about the possibility of waiving the diagnostic fee for an obvious stolen converter and requested a callback so I could confirm before driving in. She confirmed from Brian that it was a possibility. The receptionist assured me Brian would call that day. He never did. I waited through the weekend and called again on Monday (the day of my scheduled appointment). Crystal was helpful and transferred me to the service manager, Wendy because Brian was again not available. I explained the full situation, including the multiple broken callback promises. Wendy immediately said there was no possibility of waiving the diagnostic fee, directly contradicting what I had been told earlier. She also did not apologize the multiple non call backs. Wendy needs some actual training on how to fix issues that occur in her service department. This felt like a clear bait-and-switch. I was given the impression that the diagnostic fee might be waived in order to get me to make an appointment, only to be told the opposite once I had already waited days and followed up multiple times. The lack of communication was also very poor. I will be going elsewhere for service. Potential customers should be aware of this experience before trusting this dealership with their vehicle.

I can't imagine a better experience buying a car. I bought a '23 VW Taos SE about a month ago from…read moreMark and Sean. The price was fair from the start, and they encouraged me to be as thorough in inspecting the vehicle as I needed to be. I test drove it on two different occasions, once with analytics. They gave me the full vehicle history and a CarFax report. They answered all of my questions and never once made me feel pressured or unwelcome to do my due diligence. No pushy or shady sales tactics at all - purely a service-oriented approach. I got to talk to both of Mark and Sean one-on-one quite a bit and feel like I got to know each of them individually. I really enjoyed our interactions. They exhibited honesty and transparency - once they proactively refunded me after finding that a lower tax rate applied to my purchase, and then, after purchasing the vehicle, I received a check for overpaying the DMV fees. I plan on having my car for a long time, but if my wife or anyone close to me is looking to buy a vehicle, West Coast Auto Finance is at the top or my list of recommendations.

I had an excellent experience with West Coast Auto Finance. From the moment I arrived, the…read moreprofessionalism and knowledge of the team stood out. Mark was absolutely outstanding--professional, experienced, and extremely knowledgeable. He took the time to explain every step of the process clearly, answered all of my questions, and made sure everything went smoothly without any pressure. The owners and staff genuinely care about their customers, which made the entire car-buying experience stress-free and enjoyable. If you're looking for a trustworthy dealership with honest, knowledgeable salesmen and great customer service, I highly recommend West Coast Auto Finance. I would gladly return and refer friends and family.

Car Czar is so easy to work with. Chris was straightforward and clear with the process, explaining…read moresteps involved, and no games with the offer amount. From when I reached out, to getting the car inspected and paid, it probably took 2hrs total. They even came to meet me while I was out doing errands in the area. This was my second experience working with them, and will not be my last.

Fantastic experience, selling our car to these folks. Gavin was tremendous I highly recommend…read moreusing them.

BEST VALUE & CUSTOMER SERVICE HANDS DOWN!…read more I cannot begin to describe how lucky I feel to have stumbled across this Prius dealership! I truly had the best experience I could have ever imagined. It was my first time buying a car, and I was dreading the cumbersome process. However, this dealership is different... Dan is so friendly, honest, patient and understanding. I highly recommend anyone seeking a Prius to check this place out first. Best prices I could find within 120 miles, and all the vehicles have been inspected by Toyota. Each step of the process went smoothly from start to finish, because Dan goes over and beyond to deliver some of the best customer service I have ever experienced. A DEALERSHIP YOU CAN TRUST! Thank you Cyrus Auto Sales! * I was not asked nor offered anything in exchange for my review. I am submitting this proudly and voluntarily *

Dear friends: I just…read morewant to recommend a business to you in San Diego and tell you why. The name of the business is Cyrus auto sales in Kearny Mesa. I first met the owner Dan about six years ago. When I was looking for a Prius. I realized he was a wonderful human being, but he didn't have the car in his lot that I was looking for and subsequently bought elsewhere. My daughter Casey also bought a Prius elsewhere but a few months into her purchase had a problem with the battery , I remembered Dan and took the car to him $600 later Casey had essentially a brand new lithium battery installed in her Prius. Those are the ones that you've heard can cost to $3000. He did it for $600 (replacing only bad cells)and the car ran beautifully. A couple of days ago my Prius started making the most God awful noise and shuttered to beat the band. I had an appointment in El Centro and asked a mechanic down there to look at it and he said it's in the engine. We're gonna have to get a new engine for you if you want to do that it'll be about $1500, 2500 to 3000 installed. I started looking for a new car and then I remembered Dan. I took the car in to Dan told him my tail of whoa. The car has now been driven 150 miles with this banging. Dan said I'll have my mechanic look at it and see what we can do. He said I would not put a new engine in it. It's too expensive not really cost-effective if I can fix it I will. If not, I will tell you . Today ( I took it in yesterday ) I'm picking up my car today for a total price of $300. My issue resolved. This is an honest man with a small business and if you're in need of a car or service, give Dan a call. You'll be doing yourself and Dan a service. 858-277-1028.