Cancel

    Open app

    Search

    Services - Sunrun

    Solar system installation

    Sunrun Photos

    You might also consider

    Recommended Reviews - Sunrun

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Electric panel
    Pat H.

    If I could give negative reviews I would this month,march 24' it will be 2 years since panels caught fire and were unhooked.still sitting on my roof not hooked up,sun run calls DAILY trying to get to collect for magic power of unhooked up solar panels.they won't remove them.it is the most horrendous customer service.just a horrible horrible company

    When Sunrun installed the stand alone and solar roof panels everything was great at first. However, a tree fell on the stand alone panels due to the weather. We had the tree removed a month later. It's been 4 years and Sunrun has not repaired the panels. We made numerous attempts to the company to correct this issue. They came out about 4-5 times to assess the damages but does not followup. They just turned off the power to the panels. We stopped payment beacause we were not receiving service. Now, they are threatening to turn us into a collection agency. Don't use Sunrun for solar energy. I will never recommend them to anyone. My rating is really a zero.

    Bye Bye shotty solar panels!!!

    Sunrun Solar Class Action Lawsuit Investigation Investigating a potential class action lawsuit against Sunrun Solar because of poor performance, unforeseen costs, and questionable customer service practices. It is alleged consumers have been paying more than the initial costs outlined to them with rising monthly rental fees. Quality and consistent customer service has been difficult to obtain as it is alleged that there are numerous companies involved and frequent name changes including but not limited to HeliSun, Alternative Electric, REC Solar, etc. If you own a Sunrun solar system and have experienced cost, quality, and service issues, please contact us. https://www.consumerclassactionlawyers.com/sunrun-solar-class-action-lawsuit-investigation.html

    See all

    6 months ago

    Sales people selling without giving you the down side. You don't need this service. Go ahead and buy your own panels.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Pat H.
    30
    8
    7

    2 years ago

    Business owner information

    Photo of Vivint S.

    Vivint S.

    Helpful 2
    Thanks 2
    Love this 0
    Oh no 0
    Photo of S G.
    0
    2
    0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Vivint S.

    Vivint S.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Vivint S.

    Vivint S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Vivint S.

    Vivint S.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Vivint S.

    Vivint S.

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 1
    Photo of Jill H.
    104
    3
    2

    4 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 1

    7 years ago

    Business owner information

    Photo of Vivint S.

    Vivint S.

    Helpful 4
    Thanks 0
    Love this 2
    Oh no 0

    5 years ago

    Business owner information

    Photo of Vivint S.

    Vivint S.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Vivint S.

    Vivint S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1

    5 years ago

    Business owner information

    Photo of Vivint S.

    Vivint S.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Vivint S.

    Vivint S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Vivint S.

    Vivint S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1

    4 years ago

    Business owner information

    Photo of Vivint S.

    Vivint S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Vivint S.

    Vivint S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Vivint S.

    Vivint S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Sunrun

    You might also consider

    Bee Happy Solar

    Bee Happy Solar

    (7 reviews)

    Bee Happy solar not only did a great job getting my solar panels installed, they also managed to do…read moreit before the federal rebate ran out with very limited time. The owner, Elena, was very professional, always helpful when we called with questions, and A pleasure to work with. The experience was great and I'm loving my $8 electricity bills (basically the connection to the grid fee)

    For several years, I had considered going solar, and after thorough research, I finally decided the…read moretiming was right. That's when the real work began. I was very specific about how I wanted my 10 KW system designed--both in scope and budget. I also wanted to work with an installer who was deeply familiar with the incentives available in my area. That criterion alone narrowed down the list significantly. When I began reaching out to various companies, I quickly discovered a frustrating trend: many solar installers were locked into a rigid, one-size-fits-all approach and were unable (or unwilling) to work outside of a limited system design. My project required string inverter build, which further complicated the search. Another challenge I encountered was a general lack of knowledge among some companies' sales teams. Many couldn't confidently discuss critical elements like system components or even the federal Investment Tax Credit (ITC), which is currently in the phase-out period--making it even more urgent for homeowners to act now. After speaking with many companies, I had the good fortune of connecting with Ms. Elena Zenke, owner of Bee Happy Solar. From our first conversation, I knew she was different. She was knowledgeable, flexible, and respectful of both my timeline and payment preferences. She welcomed my involvement in the design process, listened to my needs, and collaborated with me to ensure the system met my vision. Bee Happy Solar is the only company I know of that offers both string inverter and micro inverter solutions, which speaks to their technical versatility. A few months after my installation, I upgraded my home modem and lost connection to my inverter's monitoring system. Elena personally came back to my home and assisted with a support call to the micro inverter manufacturer until the issue was resolved. That level of post-installation service truly solidified my trust in her and her company. The installation crew was professional, efficient, and meticulous in their work. One of the installers even helped me resolve a minor issue with my skylight--completely unrelated to the solar project--and did so at no charge. That act of generosity did not go unnoticed. Post-installation, Ms. Zenke continued to go above and beyond. She assisted in completing additional paperwork for incentives such as the Baltimore County Property Tax Credit and the Maryland Solar Access Grant. In summary, Bee Happy Solar exceeded my expectations at every stage--design, installation, follow-up, and incentive processing. I would enthusiastically recommend them to anyone considering solar, especially if you're looking for a customized approach backed by exceptional service and expertise.

    Solar Energy World - Solar Energy World even took advantage of our back shed, which has produced 30% of our power!

    Solar Energy World

    (91 reviews)

    Sales: Our rep Greg was great to work with. Very responsive, knowledgeable, and we never felt…read morerushed or pushed into anything. We got panels installed in fall 2025 and got the system turned on in January. Greg answered a million questions and has continued to be our liaison and advocate. They under promised our production and have over delivered on our pepco savings. However, our roof was in rough shape but instead of letting us know that we shouldn't get panels before fixing the roof they said it would be fine and when we replace the roof in ten years they will remove and reinstall the panels for free under warranty. So after some big rains we realized we had roof leaks. Now the leaks were not coming in directly where they installed the panels, just close by. Our roof never had issues before, but with a bunch of guys climbing and hammering into it, there was bound to be issues. Without going into excruciating detail, the sales team has been great but the customer service from the company is lacking unless you get harsh with them. Having to wait 4 months to get panels reinstalled after getting a new roof, the techs not labeling the electrical so reinstall did not go smoothly, and two electrician visits because the first one didn't connect all the panels did not leave us impressed with the service. Finally all is resolved, but it's been a roller coaster. After everything my main takeaway is to make sure your roof is in really good shape before installing solar.

    Worst experience I've ever had -- They stole our deposit, did zero work, and now refuse to answer…read moremy calls or emails. We signed a contract in mid-August 2025 and paid a $5,700 deposit in exchange for a guarantee that work would be substantially completed within 90 days. It is now January and no work as been done, and every effort at contact goes unanswered. It's a giant scam to steal your money. Sales Rep. Brian Spinazzola made a lot of big promises when he came into our home to discuss the project, but from the minute we signed the contract he figured he had his commission and stopped being responsive. We'll have to see him and Solar Energy World in court.

    Sunrun - solarinstallation - Updated May 2026

    Loading...
    Loading...
    Loading...