Sales people selling without giving you the down side. You don't need this service. Go ahead and buy your own panels.

In New Jersey. Sunrun rep knocked and when I told him I wasn't interested he kept talking. Trying to be nice I listened and told him I would research the company and contact through the website for a survey. He told me that if I did that I would miss out on the benefits he could provide. I told him that was a weird way of doing business and made me think he wanted to insert himself as a middle man and again said I wasn't interested. He kept talking and I told him to leave my property. He then insulted me so I treated him as a child and told he had the count of three before I called the police to have him removed. He still kept talking. If this is sunrun's idead of customer interaction and proper business process then it is no wonder they have bad reviews for post installation corrections. They care nothing about us, just getting a sale. read more

They bought my contract from vivid solar. Vivid put solar panels on my roof free of charge and I pay less for the power that is produced on my roof. Ever since Sunrun took over everything vivid promised me is now not being done. The system has been off since June 2025. It is now March 2026 and the system is off, but they still sent me bills. I did not know it was off. They're gonna pay me back and I'm sure it's gonna be a fight. The system has been in this repair for years. The person who handles my system, turned it off because it became too unsafe to run fire hazard. Been fighting them for years to get something done about it. They keep warning me to pay for the repairs, which under my contract, I am not responsible for I don't own them. They are just using my roof, which is what they told me. Viviit solarwould take care of any problems Witcher Rose just like they promise. This company is a POS. Do not do work with them. They are a failure in my book. I wish I could get these things off of my roof but under contract I have to wait 20 years. It's been 11 years now can't wait till nine years is gone. I've had a leak due to the solar panels for about three years now and they will not fix it. Luckily it's on a outside roof over my porch so it doesn't ruin anything inside the house. I will never do business with them again! read more

I received superior customer service. Had a great installation. I truly appreciated Sheri Liddell expert knowledge, her consideration and patience with the questions that I had. Additionally, I appreciated her continued follow-ups with letting me know the process. The gentlemen that did the installation were courteous and professional. Thank you Sunrun! -Camie Thompson read more

I had a great experience going solar with Sunrun. The process was smooth from start to finish and Myles Jackson was very professional and informative to make sure i understood everything at each step of the qualification process. Myles even was able to get funding to help repair my damaged roof before the solar panels were installed. I'm very pleased with my decision to go Solar with Sunrun and Myles and will be make recommendations to my neighbors and family. Thank you! read more

Recently decided to review my solar system i purchase from Sunrun after 3 years of not seeing any benefits of the install. Sunruns contract clearly states systems estimates and size, after comparing it to the 3 year totals of production it was drastically under what the contract size states. Called manager and they could not be any more ignorant, basically said it's your system you own it, we can help you. So after them scamming me for charging me for a "xxx" size system, and install and smaller one, they were willing to do nothing. Sunrun manament, owners, and employees should be embarrassed. Also they made my roof leak. read more

Re: our experience with Sunrun solar: The sales team was responsive and had an attentive communication system with us: what to expect from initial analysis, when and how the panels would be installed, and the delay between the installation and activation (dependent on electric company). SUNRUN app is easy to use etc. So our initial interface WAS FULLY POSITIVE. In hindsight our 1st mistake was paying our bill in full before we determined successful installation and functionality. 2nd mistake: not questioning the crew that installed the panels. This was truly a case of not knowing what you don't know: we assumed it was Sunrun crew that installed panels. We later learned that Sunrun had outsourced the installation itself ( which could infer a less than professional job). We developed water leaks immediately. SUNRUN assigned a "property escalation expert". We have had 4 "EXPERTS"since we first noticed the leak about a year ago. None were or are accessible or responsive which may explain why we have had 4. SUNRUN sent various "experts" to assess/redo the incorrectly installed panels. Eventually ( almost a year) SUNRUN secured a subcontractor to repair the water damages. Again a months' long delay ensued while we awaited SUNRUN approval of proposal. To add insult to injury, at the start of the repair process we learned that 90% of solar panels needed to be removed to make repairs. No one ever informed us that the roof had sustained such excessive damage! Our solar array is sitting on the lawn and has been for a month and counting. NO ONE HAS CONTACTED US TO REINSTALL. Almost daily we have requested communication with a SUNRUN MANAGEMENT associate and have yet to have anyone contact us. The subcontractor that completed repairs has been professional both on the phone and the crew(s) sent for the work. But now we are at square one because these panels need to be reinstalled which could lead to additional damage/leaks. Although SUNRUN has fulfilled their obligation to (eventually) fix damages, we feel we are owed something over and above this for the woeful delays and lack of concern/communication/response/and the most OBVIOUS: NO SOURCE TO COLLECT SOLAR! This is not our idea of "UNRIVALED SOLAR EXPERIENCE" and find the testimonials questionable at best. We HOPE to hear directly from management. Mandy and Dennis Murphy read more

If I could give negative reviews I would this month,march 24' it will be 2 years since panels caught fire and were unhooked.still sitting on my roof not hooked up,sun run calls DAILY trying to get to collect for magic power of unhooked up solar panels.they won't remove them.it is the most horrendous customer service.just a horrible horrible company read more

Sunrun - Electric panel - Solar Installation Near Me

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I am under contract with Sunrun. My system has not been performing since August 2024. Sunrun just fix it March 2025, becausethey were waitingon a part to come in. I have been paying a high electric bill and not benefitting from the solar panels. This is an ongoing issue with my panels. Sunrun used to credit me for the time that the panels were not working. Now, they've decided that it is a perfectly okay to pay for a system that isn't working properly and pay a high electric bill. As a courtesy, they are going to credit my account for two months ecen though it was not working for seven months. This company is horrible. If you are looking to get solar panels, I would strongly recommend that you purchase them through another company. If I could rate them zreo stars, I absolutely would. read more

I have been dealing with Sunrun since Dec 2023 regarding damages they caused nearly 10 years ago when they installed my solar panels. The results have f the damage finally manifested into major damage to my roof and second floor of my home. It took them 6 months to finally take accountability and then another month to finally send out a repair team, only to find out only half of the work was approved. my original case manager was non responsive and lacked professionalism when she was. it's been a month since I was given a new case manager and I'm starting to feel like I'm getting the same results... NONE! I want my roof fixed now. With all the rain we've been getting, they're going to have to send out another interior repair team on top of the roof guys. I wish there was a way to break this contract without penalts. Sunrun has lost any and all credibility with me and I will never suggest your services to anyone else. read more

When Sunrun installed the stand alone and solar roof panels everything was great at first. However, a tree fell on the stand alone panels due to the weather. We had the tree removed a month later. It's been 4 years and Sunrun has not repaired the panels. We made numerous attempts to the company to correct this issue. They came out about 4-5 times to assess the damages but does not followup. They just turned off the power to the panels. We stopped payment beacause we were not receiving service. Now, they are threatening to turn us into a collection agency. Don't use Sunrun for solar energy. I will never recommend them to anyone. My rating is really a zero. read more

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This is my second review and my review has gotten even worse about Sunrun! if I could give lower star rating I would. posted my first review, owner replied to submit our concerns via email using resolutions@sunrun.com and still got no phone call within the timeframe given. BUT they still have no problem taking money out of my bank account to pay for non-working panels. It's now to the point where I will call everyday if I have to. Got an email today that my projected electronic bill will be almost $600 and Sunrun still doesn't care! Called over a week ago to request that they stop taking money out of my account, I was told that we wpuld get a confirmation phone call 24/48 hours, nope...can't even do that. Now, let's see if this helps...claim number 15693830 which was submitted Nov. 2, 2024 I'm to the point where I will be scheduling to have them removed and I'll go with another company that actually cares about their customers. read more

I had my solar panels installed by Vincent a few years back. Sunrun bought the company. I had a new roof put on last August. Sun run did remove the panels prior to the new roof being. installed. Sime then the company has been woefully slow and unresponsive. Strongly suggest you avoid this company read more

This is a follow up to my review of Vivint, now Sunrun, in 2020. To get a new roof, they will remove, store, replace the panels for: -2018, at time of contract, $499 -2020 $6400 unless we wait for 5- yr anniversary then $499. Obviously we waited. -5/2023, Sunrun charges $170 per panel to remove them for new roof installation. That's $10,880 for us. Making it nearly the cost of the roof itself. No discounted rate. This eliminates the new roof! -It's time to contact an attorney. -DO NOT FALL FOR SOLAR PANELS. There's little to no savings and they have too much control. read more

I have been dealing with Sunrun.com and having a TERRIBLE experience. I am trying to get my roof replaced in Virginia. Sunrun is incapable of getting a permit from my county to take down my solar panels. They are not providing status updates, and they will not permit me to talk to someone with authority to move the situation forward. My roof replacement is delayed MONTHS because of this company's incompetence and negligence. Their customer service is AWFUL. Oh--and the solar panels haven't even been producing energy for over a year. They have NOTHING to say about that. read more

I inherited a Sunrun PPA when I purchased my house, due to storm damage we need to have our roof replaced. Our contract has specific language for the cost and terms of a temporary panel removal and reinstallation. Since contacting Sunrun almost 3 months ago to have the panels temporarily removed for a damaged roof replacement they have done nothing except try to sell me on doing the roof replacement themselves and lied to me about new local permitting laws that were slowing down their process (I called the permitting office and confirmed). They are very clearly attempting to make this process so inconvenient for me that I have to seek a 3rd party to pay independently to do the panel removal because they do not want to stay true to their contracted terms of temporary panel removal and replacement because it costs them money. They are greedy and inefficient. Go find someone else, and do your due diligence, because there are plenty of other shady solar providers too. read more

Please don't buy or rent from Sunrun they are a scam. When they wanted to sell me the Solar they answered there phones, showed up the next day. With all this rain this year there was a leak for the solar panels and we asked to get it fix and they told us no problem we will send some one out tomorrow. Its been more then 6 months and tomorrow never comes. No one has showed up and now they also stopped answering my phone calls. Please if anyone knows what I action I can take please let me know. With all the bad review i have read we need to all get to gather and hire a good lawyer. Paul 916-228-0076 read more

Things started off well with this company. Slashed my bill in more than 1/2. A few months later my roof began to leak and needed a total roof replacement. Well I was shocked because I just had the roof inspected by solar company and I got the green light for the panels. Well I wasn't worried because I was told in consultation they would remove them if anything happened to roof. So I called and found out, yes they would remove them, but I had to pay for it! I needed a new roof so of course I agreed. Well it was not the same company that put the initial panels up and they put them up differently (seems they were on a higher bracket or something) anyway, they looked great, but my electric bill is back where it started before the panels. I don't want to have to pay again so I'm stuck. Had another issue that I had my crawl space under the house redone, well unbeknownst to me, the solar company had put the grounding rod right next to the freaking crawl space door so now I have this rod drilling out the ground in the door area. When I called Sunrun, I was told I needed to call an electrician. Just so unhappy with the service and stuck with panels not doing me any good while still paying for them. They have great salespeople, but buyer beware!!! read more

Sunrun Solar Class Action Lawsuit Investigation Investigating a potential class action lawsuit against Sunrun Solar because of poor performance, unforeseen costs, and questionable customer service practices. It is alleged consumers have been paying more than the initial costs outlined to them with rising monthly rental fees. Quality and consistent customer service has been difficult to obtain as it is alleged that there are numerous companies involved and frequent name changes including but not limited to HeliSun, Alternative Electric, REC Solar, etc. If you own a Sunrun solar system and have experienced cost, quality, and service issues, please contact us. https://www.consumerclassactionlawyers.com/sunrun-solar-class-action-lawsuit-investigation.html read more

Sunrun - Bye Bye shotty solar panels!!! - Solar Installation Near Me

Poor service and hardware quality. I scheduled a service call due to low performing panels. It took several voice mails for case manager Diane to call me back. She said service was scheduled for a certain date to replace the microinverters on the two poorly performing panels. Sunrun was a no-show for the appointment. I left Diane multiple voice mails and she never returned my call. I then called general Sunrun customer service and the rep put me on hold several times to talk with Diane (not sure why I could not talk with Diane directly since she was obviously free). Diane told the rep the techs came to my house but decided the panels were not reporting due to a monitoring issue. I told the rep the service call was for low output, not for non-reporting panels. Again rep spoke with Diane while I waited on hold and then came back with a different story: the microinverters will not be replaced because they are operating within contractual values. My concerns: * why did Diane schedule the service call in the first place if the panels were operating within norm? * I suspect no tech actually visited my home because if some even pull out front my dog goes ballistic - he did not do that on the day of the appointment * why did Diane have two completely different responses to the same question about why the tech team did not show? * the poorly performing panels are operating at about 60% of the remaining panels. 60% seems too low to be in norm. the panel location is not the issue because I had my roof replaced and the panels were reinstalled in different locations. these same two panels reported low output before and after my roof replacement. read more

There's a data failure in the system and they are charging me what they think it's producing and not what it is actually producing. I have tried several times to get this fixed with the promise that someone will call me back in 2 to 3 business days but nothing ever happens. It's not worth the hassle if something goes wrong. Buy your own system and be done with it. Update: still nothing after dozens of phone calls. Each time someone says that someone will call me within 2-3 business days and nothing ever happens. Though they still want to charge me the "estimated production" even though the system does not work. Going on 3 months! STAY AWAY!!!!!!!! I'm sure someone will respond to this but rest assured nothing will happen. read more

sunrun is one of the best solar company in the United States and it provides the best service to customers who qualify for the ongoing clean energy program. call them and they will be at your door steps just like i did they reduce my energy consumption and saved me money and they als reduce my utility bill from $500 to $197. an I got rebets like from the federal government and from the state and I also sell back my energy to utility company $60 every month. Thanky SUNRUN read more

Installation by unlicensed electricians could of burned my home down. 6 months later , solar not working ,nothing. No apologies, no solutions. Horrible company. Horrible customer service. AVOID , AVOID , AVOID Do your own research Google, BBB and Maryland home improvement commission. Racists. Mutiple similar complaints read more

Sunrun - Solar Installation Near Me

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I can't even select a rating because I am at this Point enraged and going to proceed with a lawsuit . Our solar was installed by SunRun/Vivant Solar Aug 18, 2021 during a torrential rain storm. And it was only installed during the rain bc the installation crew was adamant that they do installs in the rain all the time. Prior to install our roof and home were deemed stable and solid for install, and we were told by our rep that anything that occurs after install SunRun is 100% liable for. On September 2nd, the next rain event, we awoke to a swimming pool in our bedroom. The roof was leaking and water damage everywhere. SunRun was immediately notified (our rep) and he provided us with contact info, where then after receiving that info our rep no longer was returning our messages and calls. We left messages with customer service and many times were told someone will get back to you, when they actually answered. December the company called and said they were going to come the NEXT DAY to remove the panels. We said absolutely not as it is now winter and a new roof will not seal correctly and we did not want hundreds of holes in our roof from a removal, especially with our roof at the time sealed up by a board up company so it would no longer leak. We told the company we will proceed with removal in the spring and up until today any messages left have not been returned to their phone numbers in Colorado that we were provided. And now today I received an email from SunRun saying that they are terminating our agreement and they will no longer be the owners of the solar panels, leaving us with sole responsibility of damage. This is unacceptable and we will be getting a lawyer to resolve this breach of contract, negligence at install, and disgraceful customer service. read more

Sunrun says they will remove solar panels if we need to replace the roof or siding. So getting new siding and called them to find out first there is an $800 cost for removal and installation. Next they send out a contractor who had no idea what to do, no ladder or equipment. After almost electrocuting himself trying to remove the box, He said he didn't have tools and his supervisor. Supervisor showed and only removed the box but not the conduit so siding can be replaced. Also left connected wires near walkway a serious issue if kids or animals play with it. I have been trying for two days to have them come back to finish the job. read more

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The salesman was friendly and seemed knowledgeable. Despite a lot of talk about how we would hardly ever pay another electric bill, there's only been one month that we haven't still had a bill. Worst of all though, is a safety hazard they created that we didn't recognize til winter. One of the sets of panels is set up above our front door. After a heavy snowfall, as the snow starts to melt, the snow on the solar panels falls in a single avalanche right over our front steps. It took down the gutter this year, and I'm terrified that if one of our kids or my elderly MIL (who lives with us) happens to be under that spot when the snow goes, it could cause a serious injury. Of course we called the company, but it took several calls to get to a supervisor. They won't take responsibility for their poor design, and offered to sell us a guard to redirect the fall of the snow. I wish we'd picked another company. read more

Issue finally resolved after 6 months. Only after threatening a lawsuit for breach of contract. Called at least a dozen times, daily at one point, with the same response, someone will call back in a few days, but that never happened. Turns out they just close out the ticket without actually resolving the issues. Sent in an email saying I was going to file a lawsuit outlining all the areas that Vivint had failed to up hold their contract obligations and got a call back in two hours and my issue resolved in another hour. read more

I'm ready to join any class action lawsuit . My new copper roof is damaged due to their carelessness . I get harassing phone calls to pay my bills......wat bill? The panels were taken down four months and vivent can't seem to get them up yet! Customer service? There is NO customer service. No one is taking any complaint seriously. read more

I have had my solar temporarily turned off for a generator to be installed and three times the company has sent the wrong department or a technician without the proper parts. This has had a costly delay in my generator installation and other household projects dependent on this step. My case manager ignores my calls and actually closed out the ticker originally when someone should have come to hook up the solar. This company has the worst customer service I have ever experienced and is so inept. It's a wonder they haven't gone out of business. Oh and the solar is still turned off. read more

Absolutely terrible customer service. We have been with the for 2 years. Have not saved a penny in energy cost. They do not care. I have emailed and called multiple times and they always promise to investigate it and then that is it. They got the money from the state and that is all they wanted; it is noticeably clear. Do not sign up with them, there are better options out there, I promise you. Feel free to reach out to me so I can show you the emails that I have sent and have gotten nothing back. BUYER BE AWARE! I am not one to complain or leave bad reviews unless I have exhausted all avenues for a resolution. They are not interested. They have turned off reviews on Facebook.... there is a reason for that. read more

Playing games with my charger for my new vehicle. Will not ship after being told that it would take 5 business days. It's now been 8 and I have to wait another "4 to 6" to talk to an escalation person. read more

ok so let me say that everyth was fine until I had a roof leak and needed the panels removed and it took 4 months not joking no exaggeration to even get someone to come out... so what about my roof damage they didn't pay me for that no instead I have to deal with my home insurance.. then the removal is market rate so four months ago it cost 1100 to have them removed but later it is 3590...nooooooo then they removed them and how long did it take to get them back out here... another 4 so my panels aren't on helping my bill for a year basically and when they come to install they leave nails on my drive way... clips and even their entire metal clip board that has other customers personal information documents they signed and everything wtf even mine. they kept leaving and not working during install.. contracted the work I guess but they were on my roof cursing, arguing and I work from home so be quiet!! the customer service will not call you for assistance I send emails and finally get someone they offer compensation that never came and who still has personal information and documents no one is coming back for..me!! who had a nail in the damn tire backing out of here driveway me...who has high as hell bge because y'all took your time me... this company is a joke and apparently helping the environment is for the gullible..I wish I never had gotten invilve with this company. truly read more

We scheduled to have our roof replace and worked with Sunrun to have the panels remove. Sunrun informed us that it would be 30+ days for them to remove the panels, we had areas where the roof was leaking and asked if the process could be expedited. They did accommodate us. During the reroofing process the roofing contractor informed me that there were additional plywood sheets required due to while stripping the roof there were items still attached to the roof and while scraping down to the plywood created holes in the plywood and I would be required to pay for the additional sheets of plywood. Sunrun did not locate the panels, for onsite storage, where I requested them to place them. The rear deck had debris and wires all over, they did not clean up after the work was completed. while cutting the grass we had several of the hold downs for the solar panels throughout the yard. The original company that we contracted with was Vivint Solar which were very easy to work with and they would stop and check on a regular basis on how the panels were working I cannot say the same for Sunrun. The roof was replaced in the beginning of September, and we are waiting for Sunrun to reinstall the panels, at a cost of $499.00, which will not happen until November 11. I would not recommend Sunrun to do any work for anybody I know not even someone I dislike!! read more

Worst customer service I've ever seen. They don't care about their customers or their home. Worst decision ever read more

The sales person walked up my driveway after passing a no solicitation sign and two no trespassing signs. When I told him I wasn't interested and that he needed to leave my property he said he was not selling anything but he was here to help Maryland. I said I don't care and get off my property and it was at least twice that I had to ask him to leave. The sales person was rude and ignorant. read more

Sunrun - Rude salesperson - Solar Installation Near Me

If I could give zero stars I absolutely would. We bought a house in October of 2022 that unfortunately already had solar panels on it through SunRun. If we wanted the house, we had no option but to take over the contract so here we are - and let me tell you it has been nothing but a nightmare ever since day one. It started with billing issues, being overcharged, etc. After numerous phone calls that was all straightened out - it was not an easy process to correct by any means though it was definitely a struggle! Flash forward to August 7, 2023 - we had a tornado come through our area causing numerous trees to fall onto our house. We filed an insurance claim as a new roof is needed and solar panels are damaged as well. Contacted SunRun to get the process started with them to remove the panels and the lady stated it would no problem that she was going to email me a form and I just needed to complete it and email it back - no problem! Except for the fact that she never sent the form. Called back the next day and they apologized and sent the form - great, we completed and returned the form. Two days go by and I hear from no one, so I contact SunRun and ask for an update. They state they don't have any updates and I would have to wait. Flash forward a week and I call again, finally speak with someone who seemed helpful at the time. Stated he was passing our information on to a third party company, American Solar Repair, and that I just needed to contact them. I have called American Solar Repair for 2 weeks straight and left messages - no answer, and no returned call. I have called SunRun to assist, each time they put me on hold to tell me that they are going to try to contract American Solar directly. Each time coming back to tell me they also cannot get in contact with American Solar and that I would just need to wait for a call back. We are now a month and one day out from the tornado - I still do not have a date to get the solar panels removed nor do I have an estimate to submit to insurance regarding the repairs needed on the solar panels. At this point, I cannot get in touch with anyone and when I do get a rep they inform me that my Account Manager, Jesus, will contact me shortly - apparently "shortly" to SunRun means a month and counting.... The last lady I spoke with told me Jesus would call me back, I informed her that I would stay on hold as call backs don't seem to be a thing at SunRun. She put me on hold for 40 mins, came back on the phone to her talking in the background and her baby screaming and then the call was conveniently disconnected. At a loss as to what to even do at this point. read more

The company reached out to us and made the double charges right. We're actually ordering more panels and a battery from them now. The stars would be higher but they moved some things out from under a roof without telling us right before it rained and things were ruined. I anticipate they will make that right and my review will improve again. read more

Bad investment. Really bad phone system and customer service. Do not stand behind their work. Ruined my roof had to replace a 10-12 year old 50 year roof due to their bad installation. All I get is excuses. Read contract they are guaranteed a 2.9% rate increase every year. As your output decreases you pay more. So called BG&E rate increases have occurred since installation. Better bang for your buck else where maybe even better installers. read more

If I could give 0 stars I would. This company is a scam and has extremely poor customer service. The salesman scammed my grandmother, who's in her 80s. When trying to sell the house we had to pay thousands of dollars to get the panels removed. We paid, but they were never removed. So now the new owner has to deal with them. It's an absolutely horrible company. Stay away from this company. read more

irect-to-Home: Pre-install Juan Lawson (VA-01 Fairfax South) was extremely curtious, knowledgeable, and efficient with my time. He was well versed and was able to answer all of my many questions. Recommendations: I would recommend doing business with Vivint based on our interaction alone. I am looking forward to going green with Vivint! Ater Install: It's been about a week since the above paragraph. My panels were installed without a hitch by (Vivint inhouse install team) an amazing group of men and women. Hiccups: No mess at all and they took special safety precautions (warning tape and all). Juan was there for the install to make sure it went smoothly. The only thing that came up was the installers cut a square of drywall out under my electrical panel & forgot to inform me. I brought this to Juan's attention and he immediately went into action. I didn't need to do anything! No irritating phone calls, nothing. Positive Solutions, Positive Results Juan expedited my claim and within 36 hours, it was resolved!!! I've NEVER dealt with a more efficient company! If you are considering solar panels, Vivint.Solar is the company you want to go with! Ask for Juan Lawson!!! read more