The Pines is a hidden gem! Great amenities, beautiful landscaping, and friendly staff. While you do…read moreshare walls with your neighbors, it definitely felt like our own little haven (bonus points for no upstairs neighbors). Unfortunately we did outgrow our unit so we recently had to move, but I'm lucky to have called this place home for 3.5 years. While most of what I have to say is positive, there are a couple of issues that I think are worth mentioning: -For a 1 br, there is little/limited in-unit storage space. The water heater and the washer/dryer (even though I loved having an in-unit washer/dryer) take up a lot of potential cabinet space. -Some neighbors are not very considerate when it comes to respecting reserved parking spaces, or picking up after their dogs. -We found a lot of spiders finding their way into our unit. At the end of the day, I'll definitely miss this place and will always consider The Pines as our first family home.

Poor communication after I sent in all my info and did not call me back when I tried to get hold of…read morethe leasing office. And led me on for a couple of weeks saying my application was great.

I've lived here two weeks and overall everything has been a smooth process. Alexis and Kevin were…read morevery helpful with questions regarding the leasing process and moving in. The grounds are very clean and the facilities have been very generous in amenities provided. I've had to put in a maintenance request this week and Sergio was very prompt to respond to my issues. He was very courteous and enthusiastic during the whole process!

Stay away from this apartment complex…read more The biggest issue isn't the apartment itself--it's the lack of transparency and the unwillingness to accommodate residents when problems arise. Before signing our 18-month lease, we made it clear that we would eventually have two vehicles and asked to be placed on the waitlist for a second parking space. At no point were we told how long the waitlist actually was. After moving in, one person told us we were 10th and then we found out we are 23rd on the waitlist. Management's only solution? Pay $10 every single night to park in visitor parking until a space becomes available. That's roughly $300 per month on top of our rent, even though we were fully prepared to pay the normal monthly parking fee for an assigned space. Had we been told the truth about the parking situation before signing, we would have made a different decision. This is the kind of information prospective residents deserve to know upfront--not after they've signed a lease and moved in. We tried to work with management, explained our concerns, and asked for reasonable accommodations. Unfortunately, we were told there was no temporary solution other than continuing to pay daily parking fees while waiting behind 22 other people. If you're considering living here, ask every question you can about parking and get the answers in writing before signing anything. In our experience, management was not transparent about the reality of the parking situation and not accommodating when we asked for help. I cannot recommend this community based on our experience.

I've been living at Paloma for over two years now, and when the time came to decide whether to move…read moreout or upgrade to a bigger apartment with my sister, we honestly couldn't imagine going anywhere else. That alone says so much about how much we love living here. I truly feel safe and secure in this community, which is such an important thing for me. The staff is incredibly kind and helpful. They always greet you with a smile and are patient whenever you have questions (or call them multiple times like me.) The office gals, Leah, Allison, and Jackie (and I know there is another floater but I can't recall her name right now) are especially sweet and understanding, which makes such a difference in my experience here. They take the time to plan different events for us as residents to help build community and I love and appreciate that so much! Maintenance is also amazing..always timely, professional, and so helpful. We absolutely love Gus!! He's the best and always makes sure everything is taken care of quickly and with care. Paloma really feels like home to us. We're so happy we chose to stay and upgrade instead of leaving. Highly recommend living here!

I am an insurance agent and needed specific information on the building itself for an insured's…read morediscounts. They knew that I was not a potential renter, yet treated me with respect answering all the questions I had. I truly appreciate their professionalism and courtesy. Sarah @ TPG Insurance

The vistara apartments and leasing office was always available to us by phone call and emails. We…read moreappreciated Carolina's determination in making us feel at home here prior to making our decisions. We called to come visit our prospective units a couple of times and was met with no difficulty in doing so. I've moved in already and can't recommend this place enough so far! Very professional and well informed staff!

I have been a responsible tenant at this apartment for three years and have always paid my rent on…read moretime. Recently, I needed to break my lease due to unforeseen circumstances and was open to reasonable solutions, such as a payment plan. However, none were offered. Crystal Chou the manager showed no empathy and made it clear that the buck stops with her because she is the regional manager of the whole southern California, so there is no one else I could speak with. Crystal Chou refused to involve anyone else who might have been able to help. The only options presented were to pay the full amount owed immediately on my departure, assume responsibly until my lease is up or until the unit is rented. last choice is to allow the account to go into collections and ruin my credit. For a long-term, reliable tenant, this lack of flexibility, consideration, and basic human decency is extremely disappointing. However, I do feel I should have some sort of penalty for breaking a17 month lease, 6 months before it ended but being charged $5770.00 early termination fee, plus a month of rent for a grand total of $7020.17 is unfair. Well just make sure you pay attention to the fine print before you sign your lease agreement. Even though it was a nice place to live but due to unwillingness to work with me when my life circumstances change, I would never return as a tenant.

I was a resident at The Upland for four years, and my experience was amazing. It's a luxury…read moreapartment community with a beautiful view of the mountains. The amenities are excellent -- the pool and jacuzzi are always clean, the gym is fully equipped, and the property is very pet-friendly. The underground parking with security is a great feature, and the staff is incredibly friendly and helpful. The maintenance team is outstanding; every time I needed something fixed, it was taken care of the same day. The Colonies is walking distance, and everything you need is right there! (Grocery, restaurants, Shopping centers, etc.) It was a beautiful four years filled with many great memories. I highly recommend The Upland if you're planning on moving!

I've been a resident at The Upland since it first opened, and my experience has been nothing short…read moreof excellent. The location is incredibly convenient, with a variety of shops and dining options just steps away. The views are beautiful, and the trail behind the community is perfect for exercise or a relaxing walk with your dog. The community itself is welcoming, with friendly neighbors and a management team that is both responsive and professional. Tara, in particular, stands out as she genuinely cares about the resident experience and consistently goes above and beyond. Overall, I highly recommend The Upland to friends and family looking for a great place to live.

I wanted to update my review for The Crossings of Chino Hills. They have made improvements and…read moreaddressed issues from the past, which I appreciate. Loren at the leasing office has been especially helpful she listens to concerns and works with you to resolve them. Overall, a much better experience. Thank you Loren

For the most part, I really like living here, but I just wish that they would be more strict. Per…read morethe lease, there should never be excessive noise and because I live so close to the pool, people are always blasting their music so loudly that I can literally feel my unit vibrating. Issues will also only get resolved, depending on who you speak to at the office. It's also sometimes really difficult to get anyone to answer the phone. Jacuzzi is constantly broken, and they swear that the pool is heated, but it is freezing even in 95° weather. People are always smoking, even though it's supposed to be a non-smoking property. I've seen residents jumping the gate instead of using their pool... Just things like that, but I feel really cheapen the overall experience of living here. The property itself is beautiful and the amenities are great, especially the huge dog park and the complimentary drinks and snacks you can get from the office during business hours. Also, their gym is the nicest gym I've ever seen at any complex. They also do fun little things like free smores kits during the winter. The best part of living here for sure is the modern property and the people that live here!

I've been a member of this community since 2007 (that's 19 years)…read more I've seen this property bought and sold a few times. There have been several management teams over the years. This current team is amazing and on par with one of the earlier teams (that was just stellar)! I see the work around the facility, and it is comprehensive and consistent. Grounds are kept and maintenance performed on a clock-like schedule. As we emerged out of Covid, many programs were birthed for the community. One of them is the variety of food trucks for residence who are too tired to cook after a long day at work. The convenience of having food trucks at your doorstep is thoughtful and helpful. The Christmas Lights Decoration Contest is another (the kids love it). I watched them walking through the community in awe of the lights. It is easy to complain about an incident or when something breaks (because its common and expected for them to break). That's why we have a maintenance crew. Sure, they do not always get it right the first time (but neither do you). Response time is quick and the repair is immediate. We are in a prime location where we look can look north at the local mountains or turn south and view the lovely valley and basin below. In my 19 years here, this community continues to provide a safe shelter for me and my family. I have two grown daughters who grew up here. This management team cares and understands life happens and when it does, they adjust and happen right along with it. I would be remised if I didn't mention Vivian Clark and her attention to the community. I know sometimes it doesn't feel like it, but we all appreciate you immensely! Keep up the good work . . . and of course Robert who has been a mainstay for maintenance over the years. James and Nicole Simmons

My name is Dayna, and I have lived in the Sonora Community for the past five years. I want to share…read morean experience from the last five days that reminded me why I am proud to call this place home. On Friday, July 17th, my air conditioning suddenly stopped working. I contacted the leasing office, and Michael immediately reached out to Robert from Maintenance, who came right away to assess the situation. After looking everything over, Robert determined that Frank, the specialist, would need to evaluate the system. He kindly offered to install a portable air conditioner in the meantime, but I declined, thinking the issue might be resolved quickly. By Sunday, Frank arrived and discovered that both my indoor and outdoor AC units needed full replacement. He explained that the process could take up to three weeks. This was difficult news, especially because I am currently on medication that makes heat exposure risky-and temperatures had been in the triple digits. Understanding the urgency, Frank contacted Vivian right away and then installed a portable AC unit within 30 minutes. It worked wonderfully, and I was incredibly grateful. On Monday, Vivian called to let me know the AC vendor was ready to schedule installation. I was shocked and thrilled. Shortly after, I met Ramiro, the general manager of maintenance, who confirmed that installation would take place on Wednesday. It is now Wednesday evening, and I have a brand-new indoor and outdoor air conditioning system installed in my home. Thank you to Michael, Vivian, Robert, Frank, Ramiro, the new office lady, and Willie (the vendor) for working together so quickly and compassionately. You made me feel not just like a resident of the Sonora Community, but a member of the Sonora Family. Thank you for prioritizing my safety, my health, and my comfort! My family and I are truly grateful! Thank you all again!

We came in for a tour and while we chose a different property, the process of touring and the…read moreproperty itself was nice. I liked that there was a lot of trees which was surprising for the area it's in. Community seemed quite and clean. They have upgraded some apartments with modern stainless steel appliances but some have your standard white ones. They do offer an option to upgrade appliances for a fee. A good place to check out if looking for your next home! Thanks Chloe for your time and attention through the process.

So I noticed all the old reviews were deleted. ..FYI. I…read morelived here 6 years with my family and watch this place go majorly down hill. First off these are NOT luxury apartments. The kitchen is all your basic cheap laminate. Theres crown molding that only goes through half the living room and the appliances are crap. We went through 1 microwave, 2 washers, and 3 dryers. The first two dryers killed so many of our clothes because if a shirt had screen print on it the dryer would catch it and twist it up and it would have to be yanked out between the door and the part that spins the clothes. Only the downstairs units have the hard floor and door bells. The side exit gate is always broken and it would stay open for months. There's already a transient problem in that area. You have people constantly trash diggin through the dumpsters and homeless people walking in and riding their bikes through the property. Also we've come across them sleeping on our stairs at night. No night security and tons of people without parking passes would park in the lot. My car was keyed the first year living there. Constant calls to Upland PD cuz of all the ghetto people in our building fighting each other and yelling outside at 2am. The only cameras on property are over the office. And at the gates. My car was involved in a hit and run in our parking lot and the office claims they could not release or let us watch footage of the person who did it nor would they look. So instead of being able to catch who did I I had to pay for my car to get fixed. The front call box never works. I know this because my friends dropped off my kids after school during the week and could never get in. So they would have to wait till someone let them in or came out. They didn't have maintenance for a bit so having anything fixed was a waiting game. They had someone really good running their maintenance team the first few years we were there. He was the only awesome thing about that place until I heard the manager let him go. The office staff has been a revolving door as managers have changed and staff were constantly new. No one ever answers the phone or returns your message. The last 2 years we were there they hiked the rent up 10% yearly. In this complex you have to pay for trash, water, sewer. I've lived in many other apartments and never paid these things till I moved here. Also if you move out, don't clean. They take $200 out of your deposit to pay someone to come in and clean. I'm still dealing with the office on the amount we owe after move out. Even though I paid for the days on the portal I'm still being charged for more days. Plus your utilities are two months behind. So even though we are no longer there we have to pay 2 months of utilities because of their system. Stupid! Don't recommend.

My family and I have been living in the Centre Club apartments for the past 4 months. We have…read moreenjoyed everything about our experience. From the helpfulness Devon provided on the tour and lease signing process. As well as the maintenance team being prompt with their response to maintenance request. I have nothing but good things to say. Thank you management team!

Recently my daughter and her family moved from LA to Ontario's Center Club luxurious family style…read moreliving. They had the pleasure to work with Devon the on-site manager who patiently assisted them through the process. On a visit there my car was towed due to a misunderstanding but Devon stepped in and made what could have been a nightmare visit into a blessed one. Our family will never forget your kindness and support. Thanks to the office staff and our friendly maintenance staff Nate who is friendly and always have a smile even in trying circumstances. Thank you, Deidra

Merrill Gardens at Rancho Cucamonga is a wonderful place for seniors to enjoy their golden years…read more Their staff is very friendly and the location is close to stores and places to eat. The apartments are very spacious with balconies and some with beautiful mountain views.

This property is absolute STUNNING! The staff, amenities and activities are exceptional. Deborah…read moreand Suzette were professional, friendly and knowledgeable. Overall a great senior community in the Rancho Cucamonga area.