Both William and Garrett were wonderful to deal with and they were able to get us appointments very quickly! Garrett diagnosed our problem and told us what we could do ourselves and what he recommended that they complete... At no cost! William came and performed the work for us. He was right on time and explained everything so that we knew what he was doing. I did my research beforehand and everything he said lined up with what I found. The cost was right in line with the opinion of a friend we have that does similar work. Overall, it was a great experience and we will definitely use them again as well as recommend them to friends and family. read more

Love, love, love this company. Communication is terrific. Lorenzo showed up right on time both days and worked efficiently. No mess was left and the new humidifier looks great. They had to install a new outlet which I thought would be difficult but they made look easy. Would not hesitate to hire this company in the future. read more

Lucas did a great job today. I purchased a coupon for my furnace several months ago based on good reviews. Because I had no prior experience with the company, I did not want to risk being without heat during the worst part of winter. So I waited and almost forgot I had the coupon -- two weeks before expiration date. Lucas arrived an hour early, calling beforehand. He explained what he was doing, what he was testing, and why as he went along. Told me the function and importance of the various parts of the furnace. He told me the things most likely to go wrong. He showed me how to do a simple, minor repair myself -- something that could prolong the life of the furnace and at the same time avoid an unnecessary service call. Lucas is very thorough. He makes a good teacher. read more

Tony did a great job helping us find the lowest cost solution to our plumbing problem. He had budget in mind for us as we decided on what path was best. He was very patient and friendly. Would recommend him and Sunshine as a company. read more

I have been a Realtor in the Denver/Metro area for 40 years. I have several great vendors on my "Preferred Vendor List" and wanted to give you a try, especially since this is a woman-owned business. I am very upset with the service I've had so far. I left work at 10:30 for a service window between 11-1 and the technician arrived at nearly 3pm...not his fault. I've had to initiate all of the calls, following the proposed arrival time window, to obtain a proposed ETA and no one responded from the office. The technician did call me at 2:38pm to let me know he was on his way. I receive about three inquiries a week, from my clients, asking me who I might recommend for a variety of services. Your customer service has ruined your chances of being on that list. read more

I didn't even have a chance to be a customer of this company. I went on their website and emailed my info and request and after 2 days never got reply, so I called and the woman who answered was very abrupt and rude and put me on hold without asking. I gave them a 3rd chance by texting my question and was put off again by saying they would get back to me. I guess this company doesn't need new customers. read more

James and Jeffrey from Sunshine Plumbing were wonderful. The top priority on my list was finding out about running gas lines so I could change over my range and dryer. They helped me understand the process and costs as well as other aspects of changing over. They also provided a quote on the spot. Additionally, I mentioned a few little [plumbing] things that had bothered me about the house since purchased so they took a look, explained and quoted as well. Other plumbers have come and gone but none helped me understand what the current solution was and how AND IF it could be improved. Very approachable, helpful, patient and gracious. My confidence in working with them is a 10! read more

We had a couple hiccups in our project but still rate them 5 stars because the customer service and responsiveness was first rate. I could tell from the time William came over to our house to quote the project that his business values customers and quality. Don't call anybody else, call Sunshine. You will taken care of if any issue arise with performance, function, or cleanup. They were very honest with us and we will use them again. There are many horrible plumbing and hating companies out there- sunshine is a rare good one. read more

Does not deserve even a one star rating. I was scheduled for a 3-5pm appointment. I called at 2:30 to confirm the appointment and was told the owner was stuck on a job and it would be closer to 4pm, but he would call when he was on his way. Ok - no big deal. i called back at 4:30 and was told that I was still scheduled. I call back again at 5:30 and 6:30. Same song and dance = you are still scheduled and Will should be calling you. Bottom line, no one called and no one showed up. My advice is NEVER use this company. read more

I have always been very happy with Sunshine for my primary residence and rentals. Today was the same experience. Justin was right on time, knowledgeable, professional, communicated well. Their communication before arrival was exemplary - I know exactly who was going to my house and when. This gave up peace of mind. I will never hesitate to call Sunshine for any plumbing-related needs read more

What a relief! As a new homeowner, there are people you need to have in your back pocket. Folks you trust and can call to help you out when things start leaking or breaking or making noises you don't really understand. We've found that in Sunshine, and in our very patient and helpful service tech, Casey. Casey was friendly and full of good tips, and he went out of his way to explain and resolve our plumbing issues (even trimming and rerouting a pipe to our previously leaky P-Trap at no charge - who does that?!). He explained all the potential outcomes on our shower issue and worked his plumbing magic so well that we avoided the costly route and were about to do the quick and easy (but thorough!) instead. I'm grateful to have found this company and have a place we can trust to call on when house stuff goes awry. Thanks Casey and Sunshine! read more

I own a home in Denver and in Washington DC, so I've interacted with many contractors over the years. My overall experience with Sunshine was hands down the worst. It started off well, as I had them come and do plumbing work on my Denver house. Since I liked the plumber, I signed up for a 1 year maintenance deal they had that included HVAC maintenance/tuning. They came in June to do this and confirmed that our AC unit was fine. The technician (I will refrain from using his name) insisted that a Compressor Saver would help extend the life of our AC compressor. He installed this and charged us for $400+ for this. That same week, the summer heat kicked in and our AC didn't turn on anymore. The same guy who did the install came out and said that there was no power to my furnace. I tried to ask follow-up questions and all he did was insist that I pay for the service visit charge. He said it was due to wiring between the compressor and furnace. I asked if it was related to his work, because what else could it have been; he ignored and dashed out. I have several electricians come, and they ALL said the same thing - improper wiring blew out the connection between the compressor and furnace. It took them 2 days to troubleshoot and make sure there were no safety issues. They still haven't charged me for over $1000 in work, because I explained the situation to them and they felt that bad for me. Together, we called Sunshine over 5 times, and EVERY single time, the operator used a neutral, political voice to say someone would call me back but nothing ever happened. I started off very polite but got more and more frustrated, since it was a week of 90+ degrees and no AC. We finally got an appointment and then they no-show'ed. That was a Friday afternoon, and I called back many times until someone finally said that I had been rescheduled to Tuesday; no notice. That's another 4 days with no AC. Had 2 new companies come out and evaluate. To quote them, the previous work was "fishy and not best practice." Avoid Sunshine at ALL costs. My name is Allen Qiu. Please feel free to message me here or on LinkedIn, and I would be happy to provide more details. I just want to make sure noone else has to go through this awful experience with Sunshine. read more

I called sunshine to get my heating unit fixed in one of my commercial buildings. They were really polite and had scheduled me for 3-5pm. I wxplained to then that the roof had no access and they needed a ladder to get to the roof, it was a one story building so nothing to high. When the technician arrived he stayed in his vehicle for about 30 min. When I approached him he said he didn't have a ladder and left. My business has to go through another day of this blistering cold because of the unprofessionalism of the technician/company. read more

Honest people. Our tech was very professional and waived the estimate fee. We ended up needing a whole new water heater which was really expensive, not because of the tech per se, just that they're expensive in general. So we didn't go through with it but still were never charged a dime by them. We ended up going the more hands on approach and used Craigslist which was very labor intensive. Was much cheaper but definitely not for everyone and risky as well. The important thing is we would've never known we needed a new hot water heater if it weren't for Sunshine Plumbing, Heating and Air, so we are extremely grateful for their professionalism and knowledge as well as their understanding in situations like ours. Thanks again. read more

So easy to work with. Its crazy but there is something to say about working with a company that respects your time and makes it easy. Tec arrived on time for a same day appointment, did what he needed to do and that was it It was breeze of freshly serviced air. read more

This company is committed to providing quality product and service. They have excellent follow up and follow through. Our water heater went out, Sunshine was fast and efficient in replacing our unit - all at an affordable price. This is THE company you want to call when you have plumbing, heating, or air conditioning needs. read more

I sent them an email through their website detailing the service I needed and asking for a quote- never heard a word back.

A/C had failed, was able to book same day service visit. Technician (Manny) showed up promptly on time, quickly diagnosed the issue, etc. Upon my approval, ordered the parts, rescheduled final repair for the following day, etc. Attentive, courteous, prompt, effective - hard to find a combination of these factors these days....!! read more

called them on a wed. to repair my air conditioner. Since it was going to snow on Thurs. I asked that they call on Friday to schedule with my wife. They didn't call. I will call them one more time and come back and change this review if they follow through this time. read more

Everyone dreads having to call the plumber....BUT William made it so easy and seamless. We had a leak from our water softener and he fixed it right away. He was extremely professional and the office crew was responsive and wonderful to work with. We have him coming back next week to do a tune-up on our air-conditioner and heater as it's been on my to do list for quite some time. I highly recommend Sunshine!! read more

I had Sunshine come out after we had issues with our water heater. The tech was super knowledgeable and honest. I saw their reviews on Angie's List and even bought a coupon on there. I would definitely recommend their services. Their prices were reasonable and they were very professional. Great company! read more

Lorenzo of Sunshine Plumbing came to my rescue. Against many challenges he did everything in his power to replace my AC in a timely manner. When he ran into a few bumps in the road he swiftly found solutions to get the job done thoroughly and to meet the standard of high quality work that Sunshine upholds. I am so grateful for his hard work in this relentless heat! The office support team was very communicative throughout my experience. This is a company that stands by their work and their people and their customers. read more

I've had a couple of good experiences with Sunshine in the past. Not this one. I know that I need to have my shower drain scoped (drain cleaner has already been here). I've spoke to them twice. The first time they wouldn't give me any indication of the price to scope my shower drain, without coming out for $59 to tell me. The second time they told me their camera is too large for a shower drain. read more

A lot has transpired over time about this problem, so what I am writing here is to the best of my recollection. I have emails I can provide for some of this, but of course verbal communications were never written down verbatim. On January 9th, 2019, Sunshine installed came to my home to replace a central humidifier for me. Four days earlier (January 5th, 2019), I had had a brand new Rheem gas water heater installed by another contractor. The Sunshine technician found he had to drain a water line as part of the humidifier installation. He could have drained the water into a bucket and dumped it in a nearby basement bathroom. Instead, he thought he'd save himself some time by draining the water directly into the nearby emergency water heater drain pan. At first, I thought nothing of it, as I assumed the technician knew what he was doing. A few hours after the humidifier installation though, my water heater went out. The status light was indicating a problem with the fuel sensor (a sensor to sniff out potential vapor/gas leaks). I opened the access panel and found that the water in the drain pan must have wicked up through the vents in the bottom of the water heater. The inside bottom of the water heater was all wet, and the water was even wicking up into all the insulation in the walls of the water heater. I called up Sunshine to alert them to the problem. To their credit, they quickly sent out a technician to fix the water heater. The technician after a bit of study (he was somewhat unfamiliar with Rheem water heaters, as Sunshine installs only Bradford White water heaters), he was able to get and replace the fuel sensor and get the water heater working again. He did mention to me that he had no idea why the Sunshine technician who replaced the humidifier would be so stupid as to drain the water into the drain pan. Of course, there was still a lot of water inside the water heater, and he had no way to get it out. He suggested leaving the access panel open, in the hope that the water would eventually evaporate from inside. A day or so later though, the water heater went out again. This time the status light was indicating a problem with the igniter. I called Sunshine again, and this time William Frew, the owner called me. I explain the situation and how it looked as though the water heater would need to be replaced. He told me that that was NOT going to happen, but that he would personally make sure that the water heater would be repaired and all would be put right. Mr. Frew came out personally to see what was going on. He was able to replace the igniter and get the water heater working again. He also found out that the original technician who had replaced my humidifier, besides screwing up my water heater, had also botched the humidifier installation. Mr. Frew was also able to get that fixed as well, all the while mumbling about how "good help is hard to find these days". He again promised me that he would make sure that all was taken care of. I even got him to agree that, if worst came to worst, and the water heater kept going out, he would indeed agree to replace the water heater. A day or two after that, the water heater went out again. This time it was again the fuel sensor. As I happened to at that point have a spare fuel sensor, I was able to replace it and get the water heater running again. From this point on though I have left the access panel off, and the fuel sensor pulled away from the water heater, in case it was water vapor that was causing the problem. I also had the original contractor, who installed the Rheem water heater, come out to take a look at things. He observed all the water inside and informed my that my Rheem 12-year warranty (one of the main reasons I selected this particular water heater) was now likely null and void. He also told me that his installation warranty was also unfortunately, null and void as well. I email Mr. Frew about the new problem and asked for his advice. He replied that he really didn't know what else to do. I replied back again asking for advice, or where we should go from here, but never received a reply back. Over the next month or two, I emailed Mr. Frew many, MANY times, but never got a response. It was only after I called the main office, as well as emailed Mr. Frew again, suggesting that I'd be leaving very negative feedback on every website I could find, as well as possibly bring lawyers into this that I finally heard back. Sunshine emailed me that they would like to send out a technician to check up on the water heater and perhaps replace the fuel sensor. I replied back that that would be fine, but I wanted to know first know what the long-range plan was if errors kept popping up. The only reply I received was again asking me if I wanted to set up an appointment with a technician. I again asked what the plan was in case this did not permanently fix the problems. Eventually, Mr. Frew again contacted me, asking what wou read more

I had a great experience w sunshine a few years ago and thought I would try them again. BIG mistake. Lots to say about the incompetent but polite text service and booking system, which I now believe was the universe trying unsuccessfully to save me from them. Main complaint is that they will not give any estimates ahead other than a $59 service call. I would accept if diagnostics were involved but my repairs were self explanatory. According to the technician, they have a price list with no flexibility, which seems like something that would translate to advanced quotes, but no. So installing a new faucet took 12 minutes and was $450. (And I am unconvinced it was sealed at all correctly.) A toilet that needed a $3 gasket was $400. The brand new technician spent 30+ minutes in his van (no idea why) and promised to follow up with information he requested from Toto but never did. I had heard the owner speak at a women's business event and like to support local companies but not mercenaries. And no longer this one. read more

It seems they are understaffed and not good at managing their schedule more than 24 hours in advance... After seeing all the great Yelp reviews and a recommendation by a neighbor, I was eager to have Sunshine do my fall furnace tune up. When I called to set up an appointment, they got me on the calendar for 3 weeks out... Not ideal but I was willing to wait and it allowed me to change my schedule around so I could be there for the appointment. The day before my appointment at 4:30 in the afternoon, they called and said the technician set to come to my appointment was tied up, and wouldn't be able to make my appointment. I asked when my appointment could be re-scheduled for and they said the earliest they were able to get me on the schedule would be for another two weeks. If they foresaw they wouldn't be able to make my appointment, I would have appreciated they give me more than a half day notice (so I can re-arrange my schedule). Also, after waiting for my initial appointment for 3 weeks, its unacceptable that I would be rescheduled and have to wait another two weeks, due to no fault of my own. read more

This company was great at first. Casey came out and was on time and very polite. They said they would have my estimate to me within the week. Fast forward two weeks and multiple calls I was finally sent an estimate but it wasn't for my work. I gave up on them and emailed them and told them I would be looking elsewhere and they sent me back a stock email that asked when I would like to book my job!!!! Call another!!!! read more

Original quote was $460. Brian pulled a fast one on us and charged my wife over $900 after service was complete (while I was not home). No phone call to justify the price increase. In addition, the upstairs bathroom faucet repair was not completed, however we were charged anyway. Strongly recommend you look elsewhere for plumbing service in this area. read more

Justin G. came out to give an estimate for some plumbing work I am considering. It's a pretty time consuming job and Justin was great at walking me through exactly what the job would take to get done, how much it would cost, and where I could save money by doing some work myself. I'm still getting quotes for the work but Justin was great at giving me a detailed estimate for the work I want performed. Update: Sunshine Hearing and Plumbing's quote was one of the highest quotes I received for the work I needed done. Advice: shop around. read more

This company is a dumpster fire! I called 6 times just to set up an appointment to see my simple job! They couldn't even call back to get that far! I called another company, had it done in less than 48 hours!--the whole job! These guys are incompetent! read more

We have been having an issue with one of our two AC units for a few weeks. It would work most days and most evening but if it got too hot and it got behind, it would run but only for a while and then stop completely. It would come back on at some point in the middle of the night and be fine. I called Sunshine on a Friday (last Friday) and was told that Jared would be coming out on Saturday..perfect! He showed up early after a phone call to make sure that was okay, even better! After looking at the air handler (not the AC..at all) I was told that it could be a transformer or a motherboard. I was also told to replace my filter with cheaper ones so that the unit could get more air. Try this for a few days and they will make another appointment for me for a "hotter" day so that he could come back to see if the unit would reproduce the issue. After he had left we turned the unit back on to try to cool things off some before it got too far behind. Not only was were we too far behind but now the unit wasn't talking to my AC at all and all it was doing was circulating hotter and hotter air. My bedroom got up to 87 degrees. Not good for sleeping. I called Sunshine back at 7:30a on Monday and got a message service (I believe) and was told that they would forward the message to dispatch. I called back at 8:30 since I hadn't heard anything, they had not gotten the message. Not only that but the earliest they could send someone was Tuesday. Really?? Not only was the situation worse than before they came out to check it but now we have to wait yet another day and there is still no guarantee that the issue will be resolved. Is this review premature? Perhaps but as of right now customer satisfaction is not a huge concern from where I'm sitting. I will edit this review if things work out..or even if they don't. read more

I had an emergency pipe burst and called Sunshine around 9am. They had Garrett out to my house by 9:45! He got it all fixed up within an hour. He explained exactly what was wrong, we discussed options to fix it together, and he told me exactly how he was going to fix it. He even got on the phone and explained it all to my over-worried, out-of-town father!! The price was very fair for the great service I got. Thank you so much Garrett for everything. I will definitely be using Sunshine again and would recommend them to anyone I know! read more

William and his team have helped me out a couple of times now. They always do a great job and always do what they say. Much appreciated.

My shower control lever thingey died on me and I was having to wrestle it to turn the water off. I had looked up plumbers on Angie's List for a previous issue and Sunshine Plumbing Heating Air was highly reviewed so I called them for help first thing that morning. They were so courteous and friendly on the phone, and they scheduled Clayton to come to my home that afternoon between 3 and 5. I was expecting the old "cable guy" service responsiveness and was prepared to see him show up at 5:30, but he called just before 3:00 to say he was on his way! He was so polite and friendly when he arrived, and he put booties on his shoes before he stepped into my home (protecting my wooden floors from whatever he'd been walking around in before). He quickly assessed the situation with my shower valve (it needed a new cartridge), created an estimate on his tablet, and got busy fixing it immediately. He had to go to a plumbing supply store to get the correct cartridge, and he called me from the store to let me know he was on his way back. I appreciated being kept informed of his progress as he worked - it drives me nuts when a contractor disappears in the middle of a job and never tells me when they might be back to finish it so I can't make any plans. During all this plumbing work, my cell phone fritzed out as well (it was a bad mojo day for me, apparently) and I needed to run to the phone store to get it fixed. I had written notes to my condo neighbors explaining why the main water line was temporarily turned off, and I intended to put them on their doors when I left for the phone store but being somewhat frazzled, I forgot. Well, Clayton saw that and HE put the notes on their doors as he left to get the new cartridge. He finished the job in a timely manner and explained some of the issues to me with the repair. I was just very impressed with his professionalism, courtesy, friendliness, and thoroughness, and highly recommend Sunshine Plumbing Heating Air if you're ever in need of a good plumber. read more

Great company! Great customer service every time!!!! We had a few major issues in our new home that were addressed and helped us put our mind at ease ! Jason is a very down to earth New Yorker who gives it to you straight! Much appreciated!!!!!! Thank you sunshine! We will be telling many people about your company and will definitely use you again if we need to! read more

Best plumbing outfit in Denver metro area. I've hired Sunshine now approx 4 times for various plumbing/heating projects. I continue to be blown away with them, their staff, their processes, professionalism, you name it. This last time I had to call and thank them the service tech was so good. Customer service A++, Timeliness A++, Price A+ Would I recommend them to my friends and family? For sure and have. read more

Sunshine was awesome! We woke up to a nasty mess in our laundry room thanks to a plumbing problem in our upstairs bathroom. Rocky was here less than 2 hours after we called for help. Problem solved in less than 1.5 hours. Very courteous, professional, and knowledgeable - and he even had treats for our dog. :-) Will definitely be using them for our plumbing and HVAC work again, just hopefully not under the same circumstances. read more

This review is two fold- part lovely, part nightmare. Our plumber, Justin was lovely and easy to work with. He did great work and was very nice. However, the scheduling of Sunshine was a NIGHTMARE. We got cancelled on twice because they "forgot" the plumber wasn't working that day. I get that this happens once in a while but a call an hour before they're supposed to be there, after we've rearranged our schedules, is not ok. Especially when it happens twice. It then would take over a week to reschedule. Will never use them again! When they finally did show up it was over and hour early so I once again had to rush home. read more

Ive really enjoyed working with this company. My husband and I refinish bathtubs for a living and on several occasions we need the drain and over flow removed in order to provide the best refinish for our customers. Sunshine's team has always been honest and go above and beyond. They are in and out so we can do our job and have been out go to guys. Ive been thrilled working with them, my customer have been thrilled. Highly recommend! read more

Sunshine Plumbing Heating & Air gave me one of the best customer service experience I've ever had. Not only are they professional and reliable, but they always stay true to their word. I recommend William Frew & his dedicated team at Sunshine to anyone! read more