Very responsive. They kept me updated on installation. The installation was problem free. I would recommend this company.

I choose to go with Sun Solar with the advice of my son I couldn't have made a better choice From the get-go all has gone well System has been producing since 4/01 and I have nearly 700.00 in APS credit Alls great Customer service is stellar !!! Recently I was contacted by a Sun Solar because they sent on their side I have one panel not communicating They set up an appointment to come take a look Great company / Great value read more

Great service they do as promised and I am satisfied with everything from service to billing.

Having done my own research on solar energy I decided to invite three local companies in the bidding process to install a system for my new home in Surprise. Each company was given equal time and opportunity to win us over, and let the best company win my business. SunSolar Solutions was one of the companies invited for the process. They responded quickly to my request for proposal and having obtained a history of my energy consumption they sent a sales rep within 24 hours to propose a system specifically designed for us and our needs. A rep showed up, educated us to the nuances of solar energy for the home, the company whom he worked for, and the process and benefits of the system he was proposing. Having covered that he proposed a system almost twice of what I needed, both in size and cost in comparison to the research I had done and proposals from other providers. I thanked him for his time and asked him to email me a copy of his proposal for review, after all maybe his proposal and system was better than the rest? He said he would email a copy and on his way out, perhaps sensing that I wasn't overly enthusiastic of his proposed system offered me "perhaps a better deal", but I would have to call him the next day to find out what that better deal was. This was very peculiar to me, if he had a "better deal" for me why do I have to contact him, and why would his best deal be second priority in his presentation? I never did contact him for that better deal, significantly he never contacted me to follow up, nor did he ever send me a hard copy of his proposal as I requested. SunSolar Solutions was not the solution for my solar energy needs. read more

I really appreciated the prompt feedback and service from several representatives whenever I had concerns and the informative instructions that were given to me for powering up the system and for maintenance supervision of the solar panels' progress through the use of the mobile app read more

Sunsolar Solutions is great to work with! I researched several other options and landed on Sunsolar because of their great service, thorough explanation of the project, timeline and key milestones and the friendliness and professionalism of their staff. They've been incredible! read more

This company is a joke. Let me tell you what just happened to us... This will sound insane because IT IS.... they rang my door bell and when I opened the door there were literally 30 people in my yard, on my driveway, and on the sidewalk cheering for us. They all had their phones pointed at me and there were a few professional camera setups. They proceed to tell me I won some free solar setup that only one house wins a year. I seriously thought I actually won this... what a joke... I'm not kidding you THIRTY people on our property clapping and cheering for us telling us we just won this free solar setup. After they left my husband was skeptical so he did some digging. He found a Facebook LIVE video of us where they streamed the entire thing explaining it as a marketing tactic. We were PLAYED! So I hopped in my car and drove down our street and found them at my neighbors house doing the SAME THING!!! They went door to door telling everyone they won a free solar setup. WOW! Shame on you people!!! Do not buy from this shady company. I just want them to delete the video of us, my newborn son is the center of the video and it makes me incredibly uncomfortable. We do not consent to the use of us or our son in any of your SLIMEY MARKETING SCHEMES!! read more

I'm pleased with my SunSolar experience. It took a bit longer than anticipated to get the system operational, but that isn't all on SunSolar. TEP plays a role there too. I had some initial hiccups in activating my system and keeping it operational, but the support team at SunSolar was responsive, supportive and kept me updated on progress. I'm really enjoying getting electric bills that are credits or only double digit amounts! read more

Guys who installed were great the company is were the problems start their a front for solar edge who has all the equipment so when it goes down they have wait for them to get replacement parts for it took 1 month to get my parts but l still had to pay loan company for panels electric company for power because system was down but sun solar and solar egde refuse to cover extra payment to APS for electricity while waiting for parts now thats wrong l think they should be fined and made to pay read more

Made A Great Decision! Getting solar panels was a No-Brainer. WHO to get those panels from was the big decision. We chose SunSolar Solutions and are very satisfied with our decision! We wanted a company that was focused on solar systems and not other services like security or pest control. Sal and Art met with us to design our system and educate us about the costs of solar. Art was able to work with us to adjust our original estimate to get us the exact system that fit our needs and our budget!! Once the process was started, Rachael and Chris guided us through the permitting and installation process. The installers were friendly, efficient, and cleaned everything up as soon as they were done. There were inspection and permitting delays (mostly due to the City and APS), and even a defective optimizer on one of the solar panels, however Rachael was there to help and always kept us in the loop. She worked to make sure that EVERYTHING was resolved to our satisfaction. Now that our solar system is up-and-running, we've seen immediate savings on our electric bill! I have a smart phone app that lets me proactively monitor my solar system and I am confident that SunSolar Solutions will continue to provide their outstanding customer service for the life of our solar system. read more

Sun Solar sales people came over and gave my wife and I the pitch. It sounded good, however I was not willing to sign without checking the details first. The closer became very agitated at my refusal to sign and eventually left in a huff. Anyway, I discovered there is a balloon payment (they did not disclose) about half way into the contract. Very unethical and I would not recommend these sleaze bags. read more

Sunsolar made this entire process so easy. I would definitely use their services again. The best part is they're a local business.

After I had a terrible experience with a rep from this company, I told them to stop and that they would not get my business since they can't provide a quote. They proceeded to send me a 6 paragraph letter as a text still without a quote. I blocked their number. Well I got a call from someone who sounded EXACTLY like the rep saying that they are the manager and could they get more feedback. Then he proceeded to tell me how great this rep was and kept interrupting me. When I called him out on trying to sell me he denied it but had no interest in any feedback. Thank goodness I did not choose such a horrendous company to install something for 50 to 80 thousand dollars for 20 or 30 years. If this is how they treat a potential customer in 2 weeks how do they treat you after they get a signature? These are old school vultures out to get your cash with no regard for decency or ethics. read more

I'll start by saying that my experience is "in progress", and the current rating I've assigned reflects my overall experience to date. Sales Process Aaron Kharkoff is extremely knowledgeable and answered the many questions I had. Highly recommend. One thing to note: consumption monitoring is not included with the solaredge app as part of the standard install. It is an extra cost that I found out after the fact. Aaron was able to have SunSolar cover a portion of the additional cost, but wish this was communicated during the sales process so that expectations were aligned with reality. Installation While the install team was very friendly and arrived on time. The one thing that was poorly communicated during the sales process and at the time of install was that tiles would be broken, and that they would need to come back to replace tiles. Having to see a patch of tiles missing from the side of the house opposite of the panels was unsettling; for context, what they do is pull tiles from the side of the house that's easily accessible so that when they come back with the replacement tiles, they can easily install without needing to pull back any panels. As of today, it's been over a month since the install, and tiles are still "on order". As mentioned above in my comments re: the sales process, since consumption monitoring was not included, a tech needed to come back out to install an additional meter. This is a current pain point which is weighing down the rating of my review for SunSolar. Once the items below have been addressed, I will adjust my rating accordingly: 1. Quality of install was not up to par. There are wires exposed which I imagine is not ideal, especially with the winds and rain that we can get here in AZ. 2. While a consumption meter was installed, I'm still not seeing any consumption data. There has not been any communication around anything more I need to do from my end or when the data would become available after the meter was installed, therefore I'm left to believe that the install was not done correctly. 3. The tech arrived late, and because of that, the only way for them to access our breaker (because I'd already left my home) was to cut our lock. When the tech arrived at our home, he hit the doorbell and I was able to connect with him via our Ring doorbell. I let him know that we were expecting him earlier (service window was 1-3pm; tech arrived after 5pm), and that there's a lock on the breaker, and to let me know if he had any issues working around that. The tech proceeded with cutting the lock without first communicating the need to do so. Again, while I wasn't home, I was reachable via Ring. It's not about the $10 lock, but just the lack of punctuality and communication. If you're going to show up to a job late, at least let your customer know vs. showing up two hours later than planned and needing to break things, and then the customer coming home to find what appears to be a sub-par wiring job (photo included) and a missing lock. This review is in progress, obviously. Aaron, while strictly the sales guy, has gone above and beyond to make things right, and I appreciate him for that. Overall, I recommend SunSolar, but there are some opportunities for improving the communication process and capabilities of the SolarEdge app. read more

Sunsolar Solutions - Solar Installation Near Me - Peoria, Arizona

Sun Solar is a great company. I would highly recommend them. They took care of my every need during and after the sales process. Much more then SunRun we've had in the past. read more

I had such a fantastic experience with Sun solar solutions. We had Rob Donlevy as our consultant and he made the entire process a breeze. I am telling everyone I know to use him. I can't believe how much money I am saving!!! read more

I am very happy with the Sunsolar Solutions they got the solar panels on quickly and I really enjoyed Quinn keeping in touch with me ..

We have been exceptionally pleased with everyone associated with Sunsolar Solutions. We were constantly given updates on the project as well as getting the necessary permits from Buckeye and APS. A very knowledgeable company. They were courteous and upfront. I would highly recommend Sunsolar Solutions. read more

I got my house about two years ago and after living in the house decided to go with sun solar to put solar on my house. About 6 months afterwards found we were still having $200-$300 electric bills. Had them complete a study on it and kept getting the news that everything is working and no one could answer the question of why I'm still having high bills. After a year did another study and same thing no reason to why I'm still having high bills besides my usage increased from when they sold me the service. MY HOUSE WAS BRAND NEW THERE WAS NO PRIOR HISTORY. When asking if this was an issue I was ensured multiple times they knew what they were doing and obviously not. After this last study I was told a sales man would contact me to try and get it taken care of and nothing yet. This company is unprofessional and doesn't like to honor what they sell. It has been nothing but a nightmare for my wife and I not only do we have a higher electric bill we also have a payment for solar that doesn't benefit us. I was so happy when I got solar I even recommend them to my neighbors and a few went with them and it was nothing but nightmares for them as well and even had one of the workers fall through my neighbors roof and took almost a year to get the drywall repaired. No rush to get anything fixed after their installed and working sunsolar washes the hands from you as a customer. read more

I am not sure if some of the somewhat negative reviews people have posted are even are talking about the SunSolar Solutions whose main business office is in Peoria, AZ! I say this because this does not reflect the 5 STAR experience we have had. They have just been marvelous thus far! We live in Marana, north of Tucson. We had 4 solar company quotes and spent about 2 hours with each appointment. By and far, SunSolar Solutions was the best choice for us. I felt they were the most honest, the most informative and knowledgeable of their product, and had the most low-key sales approach of all four. Our Salesman was just the greatest guy - Juan Ordonez - took the time to simplify and explain all about the equipment, about where they would put the panels, and answered every one of my husband's upteen questions. We told him we wouldn't sign right away, that we wanted to think about it. He understood. The next day we called and asked Juan to come back to our house, which he did, and he answered a few more questions, and we signed on June 2. We were immediately assigned our own personal customer service person and given his name and phone #. He would keep us informed of how everything was proceeding and schedule for our install, and/or call with any questions we might have. Chris kept us in the loop, and when we wanted an update we would call and talk to him or if unavailable he would always return our call and answer our question. The pre-plans and approvals needed before the install could happen were quick. Our Solar System was installed on June 30. There were 3 nice installers who worked hard and installed the system in one HOT day. Now we will have to wait on the County inspection and the Electric company inspection before we are hooked up by the electric company to their grid so we can be up and running. SunSolar has just been great. No complaints what-so-ever! 5 HUGE HUGE STARS! And also Juan, our salesman, deserves a more special shout-out for contacting and reaching out to us several times - even AFTER we signed the contract, saying he was tracking the progress of our installation and letting us know if we had any questions, please call or email him. He didn't have to do that. This whole experience has been wonderful. I am so glad we chose to go with SunSolar Solutions, out of Peoria, AZ. Would recommend them highly! read more

If you have been thinking about getting solar, look no further than Sun Solutions and our rep Aaron Karkhoff. He is the only solar representative we let in the house. He was so thorough with the information he provided. No pressure at all. Not your typical sales guy! He sold us with his knowledge and my husband signed the contract that day. We are on our way to no more crazy high APS bills. Our solar panels were installed and activated mid-October. We already have a credit with APS, so they are working! So happy with our choice to use Aaron with Sun Solar Solutions! read more

Sunsolar Solutions - Solar Installation Near Me - Peoria, Arizona

Got a letter in the mail from Troy Dinbokowitz, promising an Amazon gift card if we met with a rep from SunSolar, with no obligation to purchase anything. After meeting with the rep, we never received the gift card, even after messaging Troy and the rep multiple times. How can we possibly trust a company enough to go tens of thousands of dollars into debt with them if they can't even hold up their end of a basic deal? read more

Well New bill for a 30 day period. Still not happy. Can't believe I fell for solar again. $500 plus $277 for solar. I know it's hot and producing but it's not what the APS bill should be according to the numbers and production I was told before having the panels installed. Do your research and understand everything you are absolutely doing before you got solar with any company. read more

Sunsolar Solutions - My APS bill for the 17 days after solar was turned on - Solar Installation Near Me - Peoria, Arizona

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Five star experience. Juan did an incredible job explaining the process, breaking down the usage, the benefits, etc. The entire process was extremely streamlined from sitting down with Juan, to day of installation. Looking forward to saving money on our electrical bills and our tax write off benefits. THANK YOU JUAN! read more

So everything was great until the install came up. They use Titan something-or-other and it took them three times. Once was completely my fault the other two were them. As it is a weekend and this place is closed I am still not sure if it is fully installed and ready for inspection since no one has called to let me know. Also and most frustrating was that at no point did they say anything about needing inside my house to connect to the modem and internet until they showed up at my house one day completely unannounced. So basically the most important part of this at the start is the install and they have made it more difficult then I would think it needs to be with poor communications and omission of information regarding the installation. Outside of dealing with this secondary company they have been fine. read more

Based on my husband's experience, he recommends to exercise caution when considering this company. The sales rep, who is an employee of SunSolar, falsely advertised that we would have a 10-day cancellation instead of 3-day. Besides that, when we had to cancel due to other issues in the home, the rep became unresponsive and after repeated attempts to get clarification, I reached out to SunSolar directly and went through another two to three weeks of back and forth where it was frankly very difficult to get them to email me back. Almost all communication was verbal, and even after I requested that they email as I also work during the week, they insisted on calling. This made it much more difficult to keep a record of what they claimed throughout the process, and has caused quite a headache, not to mention that this was probably in hindsight a purposeful tactic to avoid having anything on paper or record. For such a huge investment on your home, it is probably not worth contracting with a company who is anything less than completely transparent--to this day we never received a clear answer as to what services or paperwork were accomplished that necessitates the cancellation fee when no work was started or done (due to pending roofwork). There is a clear lack of communication as occasionally some project person reaches out asking for updates--we have deferred responses until we can get legal clarification. While the company people are friendly, based on this experience, my husband and I cannot in good conscience say they are completely honest. read more

Our system was installed in a timely manner. The reason I am giving 3 stars is because of the salesman who we worked with. His name is Daniel. He told us that they were installing enough panels to put us at 110% of our current usage. He had written notes on the documents. Once I signed and documents were given to me his notes were not on there and going back through I signed for what would be 100% usage. I only figured this out after I called APS to see why I was receiving large bills in the summer. When signing the numbers are in watts not percents of your current use. I trusted that he was having me sign what we had agreed upon. Stupid of me. I won't be recommending anyone to SunSolar Solutions because of my experience with them. Edited- Val called me to understand my concerns. I am giving 4 stars instead of 5 because I feel like Daniel was still misleading and did not explain things well. I appreciated Val taking the time to help me understand their services better. read more

We worked with Will for our solar panels and he was such a pleasure. He was honest, kind and very knowledgeable. He explained the process to us and what to expect and everything has gone exactly as he mentioned! I would definitely recommend SunSolar Solutions and please, ask for Will! You won't regret it! read more

Very Disappointing experience with the sales presentation. Sales person used profanity was chewing gum like a cow. Once we got past the rudeness and unprofessionalism like the material and some of the numbers but question to professionalism of the company if they have sales people like this will keep shopping for another company. read more

Sunsolar installed my panels in July, they had explained that you would get a tax credit at the end of the year and can be used to pay off some of your loan. You agree on an amt financed but if the tax credit does not get used towards it, your monthly payment changes. So how can a company advertise a tax break and expect to keep the original monthly pay when you do not receive the tax break. I honestly think solar isn't worth it, you have a loan against your house that's for about 20 years and now can take longer to pay off than your actual mortgage. Try a different company or do your research first. The state of AZ is looking to remove this tax break soon if you end up getting some back for this so called " tax credit" this was a rip off. read more

If we could do no stars for this company we we would. We would HIGHLY discourage anyone from using SunSolar!! After a great sales pitch, we opted for some of their "best panels" which would virtually give us "no bills in the winter and credits for the summer" - this is where the lies start. After a bad inverter was put on our house and months of waiting, our panels were finally up and running, but even with the slightest bit of wind you can hear them rattling. We have "saved" about $40/month with these panels, never had any credits towards the summer and are hyper focused on not using any lights, turning on AC and using off peak hours. When I quote the word saved, I do this because you will not only be paying close to a normal APS bill but then you will have a huge SolarEdge bill now added if you do not pay cash for the panels - so really you are only adding hundreds per month. When asking the owner why we can't save any money with these panels he only responds with an excuse like the rest of customer service stating we are producing and it takes him 3 weeks to respond if he even does, now we are at a point of no responses at all. DO NOT waste your money on this because you will NOT save a dime with these, your summer and winter will feel MISERABLE with an additional cost added of solar, it is NOT worth it!!! DO NOT FALL FOR THESE SALES REPS, THE LIES, AWFUL CUSTOMER SERVICE AND OWNER ARE HORRENDOUS - do yourself a favor if you are wanting solar and take this review into consideration because you can most likely find solar that does work and saves you! read more

This was the most horrible experience from the beginning. I would tell everyone to run away as fast as you can if you can now! Don't listen to "what they will do for you" because it becomes smoke and mirrors! Bottom line they just want your money. Worst decision of my 50+ plus years. Please don't make the same mistake i have made. read more

This company is horrible to work with in regards to service, if you have any issues with your equipment expect it to take 3 weeks for someone to schedule to come out, as this happened to me 5+ times during the install process. The sales rep was great to work with, and she did what she could to escalate when I wasn't getting a response or resolution. The company told me today 12/22 that the battery did start up for a little bit in September when they finally got approved by APS. That was a first time hearing that, as the supervisor testing everything just told me the battery isn't working. Supervisor told me 12/22 since the battery issue wasn't their fault they aren't providing any compensation for it. Well maybe that's why they didn't care enough since the "Battery issue wasn't their fault" to quickly resolve getting me one that actually worked, while they got paid in full in June. Of course the battery was a lemon, and that's not a company's fault. Its the fact I am paying out of my pocket for months for a product that isn't working while the company is sitting with my money. They did provide me 2 months compensation for the battery and solar not being hooked up, which my loan started accruing in June. That means August I payed for a loan and my electricity and half of September for the solar panels loan / electricity and full month of September, October and November for the Battery. I can't afford to pay out of pocked for those months, nor should I be expected to pay for products that aren't working. 9/9 was when APS finally passed everything, the battery wasn't working still per the supervisor. From September 9th they had someone come out right away Monday 9/12 to let me know the same thing that the battery wasn't working. The battery errors saying its not communicating correctly, was due to the technician fault of forgetting to hook up the CT's on the solar panels. So it was the technicians fault for incorrectly setting up (After starting the install in June already), and the supervisors or quality check's fault for not overseeing it properly, but I guess it wasn't Sunsolars fault? The next day available for them to come back out was 9/23, and that is when they found out about the CT's being hooked up, not on 9/9 when the solar panels went live, I'm not sure why the supervisor on 9/9 and technician on 9/12 were not able to collect that information to correct the issue quicker. The team came 10/5 and left my house with still the same error showing up as per my screen shot I sent them "No communication" error. Per their response on 10/6 SolarEdge said there is an error with the LG battery, and service was to reach out to LG on next steps. On 10/11, I was unsure why I didn't have an answer on the resolution as a simple phone call to LG didn't seem like it would take more than 1 day. I talked to LG myself, and they said no one had called in as there is no service ticket # assigned to my battery #. We called SunSolar together and spoke to a service person about what next steps were. I'm POSITIVE if I didn't call LG myself I would have been waiting more time for them to pick up the phone to call LG themselves which last time I checked I'm not employed by Sunsolar. Next steps included calling them while they are looking at my battery, and trouble shooting it with them on the phone. I'm not sure why that wasn't done on 9/9, 9/12 or even 10/5. As of 10/18, the service supervisor was finally working on my RMA. The new battery top was installed on 11/22. This doesn't cover my issues which from August 1st the solar failed previously, and this time was for incorrect labeling. It took over two weeks (8/16) for someone to get out just to correct labeling. It took two days to hear back on next steps which I was then advised on 8/18 when the tech was out there the plans were destroyed by the rain. They were going to come out 8/23, and I was advised on 8/24 that they actually never made it out but would make it out that day . 8/25 I followed up with them again, and I decided to check outside which had no paperwork. I actually asked since it had been over a week since 8/16 if I could come pick up the paperwork myself for the inspector since that was the only hold up. When APS failed my solar again it was 8/30, so it took the whole month to correct labeling, figure out that the papers were wet and to bring out new papers just to be failed again. My install dates were 6/7 and 6/8 which it wasn't finished in the two days. I am also going to call back LG after this complaint to let them know about my issues with your company as well and how you handled the battery situation. Why should I pay out of my pocked for what wasn't working while the company sat with my money since June. If they operated by doing work without getting paid first, I guarantee they would actually fixed the issues quickly but they were moving on to the next people collecting their money instead of actually fixing my issues in a timely fashion. read more

We signed the contract at the end of April. Our solar was installed in the 2nd week of June and we still don't have a working system. There's been one delay after another with our project. They have made mistake after mistake. We are beyond frustrated and regretful that we chose this company. If you are looking for a smooth and professional transaction. I would steer clear of this company! I feel bad that I referred my friends to this company. They're enduring the same headaches we are. Such a shame!!! read more

Not happy with this company. At the time of signing our contract approximately the first week of July, we were told that our system should be up and running by the first or second week in October. It is now December 4th and the construction crew just arrived this morning to make corrections for the third time as the system was not approved by the city of Peoria. Who knows if it will pass this time. I don't. read more

Sunsolar Solutions delivered on their promise. After a full year of producing my own power I am more than pleased. The communication from beginning to end was spot on always keeping me in the loop. I've worked with alot of contractors and their customer service is top notch. The level of service and delivery is highly recommended to all my friends and family. read more

We put off getting solar & finally did it. The team at SunSolar has been great. From the sales rep, to the installers, to the follow up from the customer service. Any and all questions have been answered and quickly. Couldn't be happier so far.! Thanks again everyone at SunSolar! read more

I have a no soliciting sign directly below my door bell it's hard to miss. And one of the workers still decides to ring the door bell and ask for my wife. Never spoke to him in my life and neither has she. Kinda weird.... Anyway I don't recommend that this company considering they don't know how to read. read more

Matt Sodt came out to explain everything about going solar. He was very personable, trustworthy, knowledgeable, and answered all our questions. He was able to get a specific system designed for our house during our meeting, went through a few different system options and helped us make an informed decision that we are most comfortable with. He was very detailed in explaining the process from start to finish. I have always been skeptical about solar but after meeting with Matt, I'm looking forward to making this change. Thank you Matt. read more

in a nut shell we have had our solar panels with sunsolar for less than two years and already the inverter went out which we found out when we received an APS bill for 455.00. I called APS at the end of July and the wonderful rep went through my solar readings and advised there have not been any solar energy produced since July 3. I called sunsolar and they proceeded to ask if I have been monitoring my solar production. We said no. Who has time when you have a large family and work 6 jobs between two people. We found out the inverter was out after they ran a diagnostic which I find it hard to believe they wouldn't do that as a courtesy to customers to avoid situations like this. It took three weeks for them to come out and replace it and when they did, it took two days for it to get up and running. Finally on 8/19 we started to see solar production after a month and a half. I called and left a message this weekend and of course no phone call back especially when I spoke with a rep that Friday before and she advise she would call me Back and never did. I'm not letting this go. The customer service is atrocious and they will literally wine and dine you to get the panels and after you sign the contract, you don't exist. 8/20 Update. Husband and I spoke with Danielle. She listened and was very kind and we do appreciate her service. We now have full access to the App so Incase something goes wrong with the panels we will be notified. The owner agreed to a fair refund and we truly appreciate it! This is true customer service. We will do our due diligence and monitor frequently and call if we have questions. Thank you!! read more