Terrible terrible terrible. My heating was out. They said "we will be here in 2 hours". The technician was running late. They called and said "we will be there soon". An hour later they called and said "we will be there soon". Silence for several hours. I called back and they said they couldn't come today. This is not super service today. It is no service today. You are better off calling someone else who WILL come today. For me it is too late. read more

I requested that they come out to reconnect my pool heater to the propane. They charged an exorbitant fee and did not even check that the pool heater was working. We had a second person come out and try to diagnosis the problem and had to pay another fee - during his work, he broke the mother board in the pool heater - instead of telling me the truth, he said it was a problem with the mother board and I would have to call the manufacturer. I later learned that the problem was that the propane tank was too low and not enough pressure to get the propane from the tank to the heater - something I asked to both folks that had come out to check - they said it was full. I've called several times "talk to management" and keep being told that I have to leave a message. This has been an nightmare. read more

We Wanted to Say How Excellent Service we Experienced! Had a Issue, we called them & They Responded right away!! Anthony & Roy was very Professional! Explained Everything and fixed the Problems Right Away! We give them a 10+!! Would recommend them to Everyone! Thanks Again, Chuck read more

Roy was so good that he was able to locate the leak just by hearing, he is also a person pleasant to talk with

I have worked at Super Service Today for a little over a year now and it has been one of the best experiences of my life. Working for a company that sees and treats you as a person and not a number is amazing. It's wonderful working with people who care about what they do and the people they serve. It's been a real blessing. read more

Roy from Super Service was a lifesaver when we last water pressure in our house. It was a Sunday and I called Super Service Today and within 2 hours, Roy was at our house and solved the problem. He was extremely knowledgeable and competant. I highly recommend Roy and the Super Service team. read more

Alex Martell of Super Service Today made an emergency visit on Memorial Day weekend to address a leak in our kitchen sink. Later that same weekend we had unrelated leak in a bathroom which caused water to leak down through the ceiling of the boiler room below. In both cases, Alex was able to successfully diagnose and repair the problem. The bathroom leak especially needed extensive opening up of pipes and repairs. Alex accomplished the task with great expertise, was very courteous and professional and cleaned up thoroughly after the job. You are in good hands if you have a plumbing problem and have Alex Martell of Super Service come out to handle your problem. read more

They sent a plumber to my house to give me an estimate and there was a section of sheetrock that needed to be removed it took this guy 5 mins to use a knife to take it out and they charged me $270 I supplied the tarp and clean up. These people are ridiculous in their prices and one of the guys says to me after I expressed my anger he said well you live and you learn. The prices they charge are triple what other companies charge. They charge you $59 for them to come out and then hit you with a $1,800 price to change a pipe. read more

AVOID THIS COMPANY Had super service today come out to evaluate a backup we had in her bathroom last week. They were prompt and came out quickly and did a video camera inspection and identify the area where potential clog was. They told us they thought it was a collapsed pipe. They then proceeded to give us a series of different estimates to excavate and take out the supposed to the collapsed pipe ranging from $9000-$18,000. We had a another company come out the following day and was able to water jet the area and clear clog completely for a fraction of the price. I am little concerned of how they are trying to take advantage of people when they are most vulnerable and were proposing a complete excavation and removal of supposed to collapse pipe when in fact the pipe was absolutely functioning perfectly normal. BUYER BEWARE!!!! We had expressed our concerns to the technician it came out to evaluate the problem this past weekend he said he was in a pass the message along to the owner and as of today we have yet to hear back from them. read more

I accidentally broke off the stem off the faucet in the tub. Called them on Monday and scheduled an appointment on Friday. On Friday they called and canceled and rescheduled for the following Tuesday. The man came (nice guy) changed the stem, I supplied the new stem. They charged us $450. I can NOT recommend them. Find a local plumber who won't steal from you. read more

While the service person was very "nice" the prices are 4x as much as anywhere else - They charge a $59 service fee which makes you feel they re reasonable in the end I feel so violated and angry by what I paid- I've been trying to reach the owner to discuss- no call back yet- I'd stay away read more

Our plumber Anthony was very respectful and very thorough with explaining exactly what needed to be done. So thank you Super service!!

Service was great Roy and his assistant explained in detail what the plan was they executed and the result was a 5 star result .I WILL BE A SS CUSTOMER FROM NOW ON THANKS THE WEST FAMILY read more

The manager was quick to response to my call and was very polite. However, I did not hire them for the job...except for the $58 for them to get someone out to just take a look (literally), they charge $180/hr for diagnostic...I was told to fix the boiler, it would be few thousands dollars, and the tech did not even touch the boiler. I wish I spent more times to look over the reviews before having them to come out and save myself a $58! read more

Do not use!! We hired for a relatively simple project. Price was exorbitant and literally every time they came there was an issue: couldn't find the shut off, broke a pipe and flooded neighbors, didn't have the right tools or supplies with them, different plumbers every time who then didn't get informed of the next steps, unnecessary changes, didn't reset toilet back, failed inspection twice because failed to do the work as inspector required, the list goes on. We were so relieved when we we're finally rid of them. Take your time and find someone else. read more

I wish I had read the reviews here before hiring them. Long story short, I was charged $1122+ for a less than an hour work of 'Cut in two emergency Ball Valves'. Decided to go somewhere else to have the rest of the work done. Stay away from them! read more

Tommy and August, who came out to replace our (ancient) main sewer pipe and toilet were cheerful, professional, and efficient, and left our basement much cleaner than they found it (not hard, since the work they were doing was fixing problems created by a poorly done floor replacement by another professional that had resulted in lots of sawdust, debris, and water gushing down into the basement, creating a kind of wood paste). The job was bigger and more expensive than we were hoping, but that's not their fault -- the earlier work on the floor by somebody else had caused problems. We were delighted with their work and will gladly use them again. Moreover, we called Super Service Today on a Saturday, and had somebody out Monday morning to give us an estimate -- we could have had it sooner if it had been an emergency. We were delighted with this business, and with the plumbers they sent! read more

Super Service Today - Our new throne, just installed. Excellent job! - Plumbing Near Me - Danvers, Massachusetts

Be careful with this company. They will charge you $230 for just coming and looking around. They gave me quotes so outrageous it is clear they don't want to provide services...only to ding you for money and then leave. They quoted me $2300 to replace a kitchen sink even though I bought the new sink and faucet. They wanted over$2000 for less than two hours work. Seems like a scam. That quote is predatory and absurd. I hope they don't talk less aware homeowners into getting ripped off. They wanted another $1600 to replace my shower head with a new one. Be careful......this company seems like a hit and run hustle. read more

Super Service Today didn't respond in a timely manner, over-quoted us by a thousand dollars, mis-diagnosed our problem in a way that could have proven catastrophic (if we hadn't gotten a second opinion), and then tried to withhold the return of our deposit to try to get us to sign an "agreement" that we wouldn't post a bad review. The order of events: 1. Response in a timely manner: Our toilet and two sinks overflowed, with water cascading down from that bathroom to the basement below. We went with Super Service Today because they were the first phone call to an emergency plumber to get through, and had reasonably good reviews online. The overflow stopped on its own, and the company said it wasn't that much of an emergency, so they'd stop by between 8 and 10 the next morning. At 10am, I called them, as no one had shown up. They apologized and said someone would definitely be there by noon. At noon, I called them again, and told them we were going with another plumbing company. They said they'd sub-contract someone else, in order to keep control of the situation. The company they sent found the blockage, snaked the pipe, and hit a blockage in the sewer leading to the street; they couldn't investigate further, because they were only sub-contracted. 2. Over-quote and mis-diagnosis: Super Service Today sent one of their plumbers to take a video of the sewer line. This person hit the same blockage and diagnosed the problem as tree roots, then laid out escalating packages to fix it. The lowest level (and what this plumber recommended wholeheartedly) was hydro-jet, a high-powered water burst that can clear tree roots; this was quoted at $1600. The next level was replacement of that segment ($5000 or so) or replacement of the whole sewer ($25000 or so). He said the problem as urgent, and urged us to pick the jet. I hesitantly agreed and paid the deposit. Later that day, I got uncertain and curious and looked up what other companies charged for hydro-jet, and found it was between $300 and $500. At this point, we cancelled our hydro-jet service with Super Service Today and searched for another company. The company we chose took a new video of the line and showed us the truth: there was a mis-join in the line, rather than tree roots, so the two segments were partially offset from each other. They told us that if we'd chosen the (overpriced) hydro-jet, we'd have likely created an enormous sinkhole and done catastrophic damage to our sewer system. We went with them for the repair of that sewer segment, which went smoothly. 3. Withholding our deposit and the agreement: We wanted to conclude business with Super Service Today and get our deposit back. Super Service Today sent us a legal document to sign in order to get our deposit; it stated that we would be prohibited from posting a negative review. I consulted a lawyer friend who confirmed that we needed no "agreement" to get our deposit back, and that this was fraudulent. They tried to force the issue one more time and only relented when we said we'd submitted a challenge claim to our credit card company for the charge. Then, they were very apologetic on the phone as they returned our deposit, as well as an extra $100 refund for our trouble. read more

Dishonest, upselling waste of time. This is a factual report of what they did: claimed to not know what they had been sent for, made a big showing of looking concerned about what they saw for our laundry install, lied about whether our pipes were suitable, then went outside and sat in their van for over an hour before coming back with a ridiculous proposal for unnecessary work. Oh, and when I said I had questions, they said "I just gave you the price, what's the problem?" Avoid these guys at all costs. I have experience in doing work on houses and they are the worst kind of scum in this industry. I also know for a fact that what they said "needed" to be done was only meant to get more money out of someone they probably assumed had no idea about the nature of the work to be done. By the way, the quote came from their main office, so don't listen to any response saying "it was just this crew." read more

Very professional from start to finish. The job wasn't an easy one , time consuming, but Super Service took on the contract. sure it might have cost me more, good work don't come cheap. Plumbers Travis and Rob were very professional. the kept the area relatively clean while working and clean up all debris after the job was finish. Here is my backstory : I live in a old building. The toilet 9 A sloan flusher toilet was 80yrs old, functional , (just not functioning correctly ) and concrete solid walls. making the jobs more time consuming and messy. I wanted it swapped out for a tank flusher. I had been looking for a plumber for over a year and half. I had seen 3 prior to Super Service. All others said sure they could do the job but kept blowing me off for a year +. Super service came in , assessed, gave me multiple options and prices to chose from. One price was actually the same as the first plumber a year and a half ago(different company) that blew me off. Sure I knew it wasn't an easy job and knew it would be messy. The Super Service plumbers Travis and Rob didn't complain about it or swear ( at least not in front of me) . They came in , did the job and did it professionally. The job was done in a timely manner around MY schedule. And thank you for the service M Taylor read more

I wish had read the reviews before booking an appt at 57.00 fee for them to come out to look at the job. When they got there 2 of them showed up David was nice don't remember the other guys name . 250 to remove and reset the toilet to find the problem that would be applied to the job if i decided to get it fixed . I did it was the flange the started the job and then told me they had to find a plumbing supply co. I guess they needed a part. The total price of the job came to 652.37 to replace a metal flange . Thank god I didn't have them replace the toile valve he quoted me a price of 525.00 the part cost 12.00 i looked on HD website. That 652 price was with the 4% discount they give seniors it was my mothers house . I DO NOT RECOMMED THEM read more

DO NOT TRUST SUPER SERVICE TODAY. Had a sewage drain pipe break and they gave me an estimate of almost 20K on the low end for a spot repair. Called the department of public works for an opinion and they immediately recognized the scam. They investigated immediately and repaired/replaced the pipe at NO COST in the same week. The break was beyond the sidewalk which is town property. Of course Super Service Today were shady and deceptive by leading me to believe there was no other option and time was not on my side. They tried to rush everything and pressured me to quickly make a large deposit to secure and schedule the work. Glad I saw through these manipulative salesmen and went to the town sewage department for assistance, saving almost 20K. Beware...you've been warned! read more

They are the worst service company I have ever dealt with. The plumbing repair rates are exorbitant. Charged over $400 to change a filter. Don't have anything to do with them. read more

I called this company in the middle of a food in my basement. Super nice and friendly in the beginning. Sent someone to look at my old sump pump that afternoon and gave me a number to call to get the basement pumped out. Was told they would "treat me like family". I guess they must deceive their families too. Sadly I had no time to call competitors for a comparison quote as the flooding wouldn't stop. Foolishly on my part, and not knowing about the cost of a sump pump, I agreed to the charge of $15,700!!!! After finding out from other people that I was charged almost 3x what the job should cost I was sick to my stomach about the deception done to me. No cost breakdown provided in invoice!!?? Can't give me one either. Now they will not return my calls. Stay away from this company so you don't lose your hard earned money. Oh, and last Thursday we were told that management was reviewing my concerns and would call me back. No call back. read more

Just fantastic. Tim and Dennis were reliable, smart, creative with solutions, friendly, clean, honest, and effective. It's hard to ask for better. read more

Don't hire this plumber unless you have deep pocket, they over charge me just looking around for $450,

Never again! Customer beware! They just charged me $1500 to hook up a washer/dryer unit. The gas line was right there, so there was no changes to that. It was simply a couple of hoses and a dryer vent. $1500 to hook up a $1300 washer/dryer. I'm sick to my stomach. Make sure you get a very, very good idea of the cost before having these guys do anything. In addition they were supposed to come Friday morning and never called to cancel. I had to call them to find out that they were too busy. They did come Saturday morning and did the job. The technician was polite and knowledgable. But $1500 to hook up a washer/dryer. Seriously???? read more

Very nice, professional. But quote was simply astounding. $1800 - $2000 for a drip leak. I wish I had read these reviews more closely before wasting $58 for them to come out. read more

Super service did a good job at my fathers home. Called and got an appointment next day. Did work in a timely manner and manager was knowledgeable. I've had my share in dealing wit plumbing/ Hvac companies before. And these guys are good. Fyi if ur calling heating/plumbing services it's costly Period. So please keep an open mind read more

Absolutely terrible experience They charges me triple the cost, 3 times on my credit card for a total of almost $1500 Had to fight and American express did help They charged $500 to change a faucet and hose!!!!! Beware!!! The worst experience I have ever had with a contractor read more

I called these people in an emergency situation where I had a leaking pipe. If the guy had just came over and fixed the pipe, that would have been the end of it. But no, it didn't end there. The guy decided he needed to do an entire assessment of my heating and plumbing system. Not being incredibly knowledgeable about plumbing, I listened to what he had to say. There were some pipes that clearly need replacing, so I was okay with scheduling an appointment to get those fixed. If they had come over and just fixed those pipes, that would have been the end of it there and I would have been somewhat satisfied, aside from the extremely high price. But no, that's not the end of it. The heating tech they scheduled to come out decided to try and talk me into replacing my entire heating system, an estimate of over 12 thousand dollars. These guys like to mention right off the bat that they "aren't paid on commission" which is obviously a super sketchy thing to mention upfront. The guy kept telling me he was "just giving me options" but was super passive aggressive and melodramatic about the state of the system. He seemed to not really want to take no for an answer, asking me for confirmation when I told him I didn't want to do it like it was my final answer on who wants to be a millionaire. I told him I needed to think about everything, and we scheduled an appointment for today where the tech would speak with my dad and go over every reason why it's necessary to replace my working (albeit old) heating system with a brand new one. Fast forward to today, when the appointment was supposed to be. Over the past couple of days I had a couple other independent experts look at the system and confirm that the assessment was overly dramatic. These guys were playing on the fact that I'm not a plumbing expert myself, trying to get me to jump in way over my head. Every appointment I had with them they showed up just at the end of the "2 hour window" of when they're supposed to show up or past that. Basically all I've gotten out of this is a lot of wasted time and extra stress that all stemmed from me just wanting to get a leaking pipe fixed. When you go to the emergency room at a hospital to get a broken bone set, do the doctors there try and sell you a blood transfusion and give you an estimate on a new hip? Realistically, I'm sure these guys have proud professionals working for them but the whole experience left a super sour taste in my mouth. For one thing, when you call them, your calls are sometimes forwarded to a generic "call center" full of people that give zero fucks about your problems... but they still answer the phone as "hello super service today how can I help you?" Spoiler alert, they can't. They just take messages and forward them on, treating you like an idiot if you didn't know that in the first place. read more

Basically flushed money down the toilet by calling here. They sent a tech out who made no attempt unblocking toilet. He said i needed a new pump and toilet and quoted me $2300. So i basically paid them a $60 fee for an estimate. I hired another plumber who came out, took pump apart and found a sheet rock screw stuck in the pump from contractors. Fixed toilet for $100. So, if you want to pay for a false estimate, these guys are for you. read more

Absolutely TERRIBLE, I called because I had a problem with a clogged toilet. The plumber took a look at the toilet and said the toilet should be replaced to fix the clog . I payed for the toilet , and I paid 1200 dollars just to get the toilet installed. I expected the problem to be resolved, but the toilet was still clogged. I called them again explaining the problem. It wasn't until the second visit that they actually fixed the problem. I had to pay another 397 dollars. Please save your money and find another company. read more

**update on my previous review** The owner Tim called me to resolve the issue with my experience. Situation is resolved, however if a price is quoted sounds really off, best thing to do is call the office before having the work done. read more

I have never left a review before, but I would give more than 5 stars if I could! Travis from Super Service Today came to fix our kitchen sink first thing in the morning when my 3-yr old son was just waking up, and he was so patient and thorough, brought my son a pair of gloves so he could help him while he explained everything to me. He fixed it all right there within 20 min and let my son feel like he was helping the whole way. Overall amazing service and couldn't have been nicer. Thank you again! read more

We are very unhappy with this company. They came to fix a Navien heating and hot water system. They said we needed a pump and a 3 way valve replaced. $3,200 later, the system has a new leak, and, while we do have heat, our hot water still isn't working properly. They charged us for a follow up visit, even though we had "subscribed" to their maintenance subscription program, which gave us a "discount" on the repair. The problem still wasn't fixed. Instead, they said we needed a very costly pipe re-routing job. We paid for a second company to give a second opinion, and they told us that the 3 way valve - which Super Service supposedly replaced - hadn't been installed properly, and quoted us half the price that Super Service did to fix it. The second company also told us we did not need our pipes rerouted. I contacted Super Service to ask if we could at least get back our money for the 3 way valve. The man, who answered the phone with, "How can we make you smile today?" was considerably less friendly when I explained the situation. He said he would talk to his manager but we never heard back. This is appalling customer service. Run! read more

Super Service was my 2nd opinion after first plumber spent a half hour snaking drain and then told me his boss would need to come take a look, probably need to remove pedestal sink, and might require several hours. SS came out quickly, called ahead to confirm appt, and unclogged the drain in 10 minutes. Good communication from Dave, who explained first guy didn't snake from best place. Plus he even wore booties over his work boots! Quick fix for OK price. The cheaper guy was not knowledgeable enough and bad communication. read more

Dave and his team helped my family out through a very stressful time and remained calm and worked hard through the long hours at the start of the long holiday weekend. Dave and his team were professional, courteous, clean and patient. This team is as good as it gets. Thank you. read more

I called these folks after my sewer line backed when I was doing a wash and taking a shower at the same time. They came out, snaked the line and found lots of roots that had worked their way into a 100 year old clay pipe. They worked for several hours pulling out lots of roots. They also had a camera. Anyway they ended up replacing the pipe. They did a fantastic job. Came back and put down loam and seed. Tyler and his crew could not have been nicer or more professional. I highly recommend them. read more