My husband and I came in looking for swimwear, was greeted by a nice young girl and her attitude…read moreimmediately made me feel welcomed which is a very rare experience for me at big 5. After me and my husband got to the cash register she attended us and had a very positive attitude, which even made my day. I then looked at her badge and her name was Gaby, someone give this young girl a raise! she gave me the best experience ive ever had at big 5 for as long as ive lived in Watsonville. Me and my husband left satisfied.

Horrible place to shop! Don't even stop there... The customer service. It seems as if no one…read moreeven works there, LOL.

Amazing team working here. (I apologize in advance for not catching names.) The Front counter…read moregirls are always polite and funny, and the firearms team are all cool and knowledgeable. Saving me multiple times from buying something without knowing there was something better out there thats taken that guns place on the market. I went with zero gun purchasing knowledge seeking a glock for extreme reliability; Purchased a SIG (300rnds no failures) Returned for a Bersa for concealed carry; Purchased a Shield Plus. (Better power/Just as concealable.) Loved the Shields concealibility so much i got it in .40cal for $299 during their fall sale. And lastly, i returned for a 1911; and thanks to stephen and the cool girl who also runs her own outdoors business (which is super impressive); i got my second SIG in .45acp. I am extremely happy with every one of my purchases and always leave in a good mood. (Which is a sign of good service) As a seasoned salesman and manager i know you sometimes have to save the client from their blowing their money on both cheap OR overpriced junk, and direct the towards proper QUALITY for their budget. I was able to notice they execute this perfectly and are extremely helpful. Ill give them my money any day. Hahaha. I Highly recommend this store. (10/10)

Avoid this place. Purchased a fishing license as a secondary proof residency but they put my info…read morein wrong so I wasn't able to pick up my gun. They preceded to try and have me pay so they can fix their mess up. Instead of covering the reprint themselves, so instead of losing $14.30 they lost a $1800 sales.

With 3 sons serving in our military it's nice to stop into a surplus store for a bit of…read morememorabilia, Americans and a peek into history. This place had a little bit of everything military and tactical. The staff was friendly , helpful and things were easy to find which isn't typical for a surplus store. I didn't get too many photos of the inside as I wasn't sure what was allowed but the outside antiques and statues were worthy of posting. Cool stop.

Neat place. Great knife selection just great selection all around. Old surplus new surplus and…read morefriendly well spoken employees that know their stuff and have worked there since I was a kid. I remember visiting this place in 98 and the same wonderful woman worked there. If you look around you can find anything from fairly priced rare knives (WE knife company benchmade ) to super inexpensive surplus goods ! Definitely worth the visit and it's super easy to find!

Had terrific customer service! I was unsure about a product, and I was able to not only find what I…read moreneeded, but I got the best version for a really good price! Thank you to all of the employees who helped and made sure I left with an excellent product!

Absurd. They wouldn't return a bench I bought mere days before without a box it came in. On top of…read morethat the so called manager couldn't have been more flippant uncaring and downright just brain dead in his response to my inquiry why. He claimed their policy showed this but when he read it the policy clearly didn't state it had to be neatly boxed. So despite regretfully spending lots of money in the store previously that stops today over a 50 dollar weight bench they could've simply returned to the vendor it was in brand new condition.

I've been to this location a handful of times, yesterday included. I've never had a bad experience…read more Most of the time I'd just order it online and pick up super fast! Well, today I decided to do in store shopping due to the fact that I wanted a new speed ball (since my old one met its demise) I was in and out of the store in minutes with the speed bag I wanted. As usual all the staff members were helpful and the person at the door wished me and I quite "Have a blessed day!" Overall no bad feeling here, unlike most reviews on here. Thank you and I am happy with my purchase.

I recently purchased a Daiwa Fuego spinning reel in a 3000 size from Dick's Sporting Goods. I…read moreordered it from their website, so it was mailed to my house. What I got was a reel in a clamshell, no paperwork. There was no shims to adjust the line lay. When I attempted to put line on the reel, the line lay was terrible. It was bunched up at the top. I had no shims. I had to go through other boxes of other Daiwa reels, to find shims. Like I said, no paperwork, no warranty information. I will never buy a piece of sporting good from Dick's Sporting Goods ever again. I even have a slight feeling that this reel may have been recycled. Not used by someone but one that somebody brought back and then was resold to me. Not good......Dick!

I purchased 2 bikes for my grandchildren. Kai the employees that helped us was wonderful. She was…read morekind and patient. Her knowledge of products which made purchases easy. Thank you Kai!

Stopped in to buy my mom hiking boots. We had the most pleasant sales representative Joan help my…read moremom find the perfect fit. Thank you so much for the care and attentiveness.

This store has good deals if your timing is right. Service is nothing stellar but I usually know…read morewhat I need so no big deal. I bought a 100 pound everlast heavy bag for $60 before. I see used ones on marketplace for $100! The store does need some help with organizing and stocking.

This is our go to when camping and realize we are missing something. Lol. Decently low prices for…read morebeach essentials. Not a large selection in clothing for us bigger folk, but what they do have is great! Great selection of beach chairs, tents and anything else needed for a camping or beach trip.

Went here right before closing time ,my special needs son came in about to melt down. All the staff…read morewere gracious yet professional. The lady that helped us in particular Daisy was patient and understanding beyond my capacity at the time. She figured out what my non verbal son wanted for a toy in a sporting good store. If that's not a great salesperson than what is? I entered the store stressed out left feeling like a weight was lifted.

There are two factors that attract me to Big 5 sporting goods whenever I am looking for a piece of…read moreexercise equipment...price and selection.This location excels in both! Normally when trying to find dumbbells or weight plates it's tough to find what I'm looking for at most sporting goods stores. However after making my way through the myriad of distracting gear in this building I found that the majority of the dumbbells and weigh plates are towards the back of the store. My visit was mostly going through the various sizes and shapes before I found ones that I liked and left very satisfied without bleeding my bank account dry. In conclusion: I would like to say, thank you and I hope Big 5 continues to stay in business, I have never had a bad experience at any of their locations.

Lacking customer service big time. We asked questions. Got the same reply each time. The. Figured…read moreout I could have ordered online. Tried to get help but no luck I dint want to carry what I bought back on the plane. Too bad so sad. Will not be returning. Also no refunds exchanges only even if you purchased it a second before finding out they had online. Never again.

I bought some things from there the other day and I really liked also they had good serviceread more

Another trip in, another terrible customer service experience. There is no one available and one…read moremust search for assistance to open a fitting room. Employee - "Are you staring at me because you need a fitting room?" Me - "yes. It's not an efficient system." "It's not efficient for any of us!" Haha thanks for the help dude. I found everything on my own just fine. Sorry to bother you...

Quality/Quantity - We are regular customers at your Reno, NV location…read more My wife reminded me that we had a $30 gift card, so we stopped by here. Did not find anything here we wanted or needed. And not that a $30 gift card would make much of a difference for the electric bikes that I was looking at, lol. Guess we have to finish our shopping when we get back to Reno, NV. Atmosphere - Smaller location. Clean and organized. Open 7 days a week from 10am to 6pm, 7pm, or 8pm. See their website. Plenty of parking. Service - Self service, not one employee approached us. Even though I was looking at their $7k electric bikes. Price - Expensive, but that is the cost for quality and service... Owner Comment - Congrats on your success since 1938! I like the COOP concept and the $30 lifetime membership model. We are members. Many of my friends are also loyal customers due to this model. You created a good and strong culture. Keep up the good work.