Came by here... My contact was Gabriel. My initial appt was at 1:00 but the email said come in at 12 noon. So I showed up at noon. Gabriel wasn't expecting me but was VERY professional and courteous and said, no problem. He got me in almost immediately. I was impressed. He made sure I was comfortable and ran me through all the instructions. He was clear and concise and I appreciated his working knowledge. I asked some questions and he was able to answer them all and not just the technical questions. His (probably) constant interactions with end users also means he can advise on more than just the technical aspects, which I also appreciated. I was in and out quickly......He made sure I knew that if any help was needed or for any questions to feel free to call back anytime. Thanks Guys! read more

SuperCare Health - Home Health Care Near Me - Tustin, California

My SCAN hmo uses Super Care for CPAP supplies. My doctor put in an authorizativpon for my reorder of CPAP supplies. Super Care called had the authorization but needed an prescription which needs to be done annually. Super Care called they got the order but the mask was wrong and didn't have the tank. I received a called today from a lady today from Super Care. She looked at order and ask if I needed a heated a tube I said yes. She said the order was wrong. I said shouldn't that been caught on the previous order. She said was there a previous order? She put me on hold for 20 minutes and it hung up and went to the survey. I called again and they called me back and nobody answered and it went to hold again. I called a third time and Thank God Daniel called me back. He said the doctor messed up the second order and combined both orders to get the supplies I needed. You should give Daniel a raise for thinking out of the box and being a problem solver. read more

Excellent customer service! I called customer service and they were able to resolve my issue. I've called B4 on other issues and response has been EXCELLENT!! read more

SuperCare Health - Company logo - Home Health Care Near Me - Tustin, California

This company is beyond incompetent. The only reason I gave them even 1 star is because Yelp requires that you do so. I returned my C-pap machine to them in July of last year, and haven't ordered anything from them since, and I am STILL receiving invoices from the for products I never ordered. And they also billed my insurance company for orders that never happened. Do yourself a favor and don't ever do business with them. read more

Had a lot of problems coordinating drs and SuperCare but in the end super care came thru and I'm very pleased

I received a pediatric wheelchair and the wheels started to fall apart immediately. It had to be replaced within 2 weeks. This company also sent me adult sized leg rests which I am having difficulty returning and ensuring that I am not being billed for. The local office staff has not been helpful every time I call. I keep receiving invoices and cannot be given any accurate pricing. Prior to accepting the wheelchair, someone at the office said it would be a $19 monthly rental fee. This company has been frustrating to deal with read more

SuperCare Health - Wheels that have started to fall apart immediately after receiving it. The dents are from the breaks cutting into the cheap plastic wheels - Home Health Care Near Me - Tustin, California

See all

What happened to Supercare health? They use to be great but the last year or so absolutely everything about them has gone completely downhill. Their employees all seem to be overseas with thick accents you can't understand, especially as a hearing impaired person, they seem to have no training at all, they're completely incompetent. Wait-times are INSANE, I've been on hold twice today for over 30 minutes each time placing an order that use to take 2 minutes. It's the same order every month for years, but now no one has any idea how to place it. I genuinely hate this company now and I am appalled by their unprofessionalism, incompetence and lack of concern for their customers. I am immediately reaching out to everyone I know and recommending a different supply company. Your CEO and leaderships teams should be very embarrassed. read more

Spent months having awful problems with other DME's and finally medical insurance Re-directed my husbands Cpap prescription to Super Care DME. I've had the pleasure speaking with the manager Rahkal U. After dealing with DME's for the last 20 years, I MUST say she is the MOST professional / caring and efficient employee a business could possibly find. She understood our problem and did all she could to get it fixed in a timely manner. She would call me to update me throughout the day and even called me the next day to update and inform me of her plan for getting the past problems fixed. Again Many thanks goes out to this awesome employee..........Rahkal read more

If you value your health, stay away from this corrupt company. Rotten to the core, every employee I have spoken to lies about deliver dates and times and who they have spoken to. Their drivers are foul mouthed punks who threaten elderly patients. I have put up with so many lies, missed deliveries, broken and or dirty healthcare items but this last incident is enough. read more

This is the worst place to be ordering Cpap supplies, the customer service is rude and neglectful, I have had no supplies since the start of 2022, they blame my insurance but my insurance says my authorization expired because they have not acted on it, please to all people with sleep apnea DO NOT USE Supercare!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

The previous reviews must be ringers/bogus. I've spent over an hour on the phone with this business to order some home health care supplies that the Vendor that was previously contracted by my insurance would have had handled in 5 minutes. Instead today I've had 3 we cant find you in our system, 2 I've been able to locate you, but the supplies you need aren't in our system and one disconnected/dropped call. But I did manage to find one person who was successful in locating me and what I needed, she was certainly courteous and professional enough and had the know how to assist me and her name was kayla. Give this girl a raise and promote her to the new orders department. read more

We are using a lightweight Wheelchair from Supercare Health for my son's knee surgeries. I called to have the footrests replaced. Joseph from Tustin came out on time with the new footrests. I pointed out that the back fabric of the chair was ripping. Joseph brought me out a new wheelchair out of his van right then. I am super impressed with the service! Joseph was very helpful and polite. read more

My mom has been getting her supplies from Super Care health for several years, wheelchairs, oxygen, beds,etc. our salesperson is Joseph Lopez. Joseph arrives on time and whatever his task he is quick, courteous and gets the job done. He is a great administrator. Joseph delivered us oxygen during Covid.", a lifesaver. If you need home health products, Super Care and Joseph Lopez are a team. Mom is now 92 and in a skilled nursing home. Thank you Joseph for your awesome customer service over the years. Helen and Julie H. read more

This business may not be reputable. Concerning the Recall of Respironics CPAP machines, Supercare does not answer their phone or answer questions about what they will do about the recall. My spouse has breathing issues and needs a BiPAP machine. He uses oxygen. For a few months now, he has not been able to use the device provided by Supercare as the CPAP is on recall. He was advised NOT to use the machine. He needs to have a machine soon. I wonder if Medicare knows they are paying for a device that can't be used? read more

The worst customer service that I can imagine. They overcharged me for over two years and I am unable to get my refund. I am told, it is on a managers desk, a manager will call me, it will take six weeks. I cannot get past the call center. As soon as i finally get my refund I am switching companies. I am beyond frustrated with them. read more

I received an invoice for a wheelchair and commode from Super Care Health while my mother was on Hospice. I had no business dealings with this company. The durable medical equipment my mother used was returned to the original lender and I have the receiving slip to prove it. I asked Super Care Health to give me proof of what equipment my mother used and was informed it would take 7 to 10 weeks to get me that information. I believe that Super Care Health is engaging is shady business practices of billing recently deceased people for profit. There is no logical reason why furnishing me with proof of equipment used should take 7 to 10 weeks. I have filed a complaint against them with the Better Business Bureau, the Office of the Inspector General, and the Federal Trade Commission. read more

I am a case manager at a skilled nursing facility and this company is just a let down after let down. There is a patient that I discharged home and 2 weeks later still had not received her medical equipment. I called to follow up and they told me that the authorization was missing. For two weeks no one at Supercare thought to call me and let me know that the auth was missing even though I faxed it over with the referral 3 times! My information was all over the documents faxed still I had to follow up with them 3 times just to continue to get the same answer regarding the processing. Another time I had a patient not receive the equipment timely and when I called to follow up on delivery. They kept telling me that the processing and delivery was done with another company and all they would do is send emails to them requesting them to call me back for further assistance and still after 4 attempts or "internal emails" sent still no follow up from anyone. They wouldn't give me the email to the outside source. They would get 0 stars but I need to give them one to post this read more

It has been an ordeal getting a light weight wheel chair for my mother, I called supercare today, and with many back fourth calls with supercare,her medical provider, and the insurance company I fell like Angelic went above, and beyond to get my mother an appropriate wheelchair for her needs, she was extremely knowledgeable,and the best part she stated that it will be delivered tomorrow. Thank you for being Awsome Angelic! read more

Great services comes from the people who care truly, I spoke to multiple person regarding an issue I have and all of them seems to be nice and helpful but nothing happened and no follow ups . again and again, until I spoke with Jennifer and finally she was able to sort everything out . Training has nothing to do with what Jennifer did with me. its all coming from the person and from his heart to truly makes a difference with each customer and not just to follow the rules and the protocol of the job and in reality ( job wont get done ) read more

My son has lung disease and has a percussion vest. It broke. We have been waiting for a replacement for over 2 months. They delivered a new pulse oximeter with different limits than the one he had previously. Needless to say no one is getting any sleep. Our O2 concentrator sounds like it's going to explode any minute so I called to have it replaced they seemed very willing to help. They said someone would call to set up delivery asap it has been 3 weeks. So I called again on my drive from Riverside to LA Children's I got to my appointment before anyone helped me we still have the concentrator that sounds on the verge of dying. I'm more sad that the IE cares so little for these fragile kids than anything else. I guess if you aren't on a ventilator making them the big bucks they don't give 2 shits about your kid. I had to buy a $2000 travel concentrator with back up batteries because I know I could be in a "situation" where my kid could be without O2. read more

SuperCare Health - This long to order a few E tank refills ridiculous. - Home Health Care Near Me - Tustin, California

I echo the feelings expressed by previous reviewers. I have been waiting for OVER A YEAR for a replacement to my Respironics CPAP machine, yet SuperCare doesn't seem to care whether I need the supplies or not. Don't tell me that they're not aware of who is affected by the recall, as the fact that they have model and item numbers that I would need (in an ideal world where I was actually able to use the device) would suggest that they know exactly what my problem is. Maybe SuperCare and Philips are hoping I'm dead and don't need the machine anymore but they can keep getting $$ from Medicare, since no one seems to be bothered, really, whether I'm breathing or not. read more

Worse customer service ever Eric is the manger I have ever come In contact with cent believe they are still in business

Please do not confuse this place with their corporate call in center. As other reviewers say, their main call center (which is not at this Tustin location) is terrible. They do put you on hold, drop the calls, or are not knowledgeable. I can attest that those are true concerns. HOWEVER, one we got through the corporate side of SuperCare, and were connected to the Tustin facility, it's night and day. This review is for the Tustin location. They are great! They are speedy and accommodating. We usually work with their respiratory therapist Chris. He is so nice and helpful and seems to genuinely care about the patient's wellbeing. He has gone above and beyond and is very friendly and professional. I almost didn't continue past the terrible phone service initially by the call in center of SuperCare. I am thankful I stayed the course because we are very happy with the service we receive from the Tustin location. read more

Called SuperCare Health corporate to schedule an appointment to pick up my dad's new CPAP machine. I'm closer to the Industry location but Tustin was available sooner. We are glad we came here. The Respiratory Therapist Chris was extremely helpful and knowledgeable. He answered all the questions we had, and gave us a lot of tips on making the ownership experience hassle free. Everything went really smooth and we were in and out in no time. Definitely recommend this place and Chris! read more

Very helpful and friendly. They were able to set me up with my equipment and explained how everything worked.

My husband went in to pick up his cpap machine, My husband was greeted by Gabriel, RT. Gabriel was excellent in explaining and making sure my husband understood everything and answering questions to were my husband understood. So needless to say my husband came home confident. Gabriel is the best! read more

This is my second time using supercare and I am always impressed with the high quality of customer service. Customer service like this is rare. I want to thank Crystal for going above and beyond. I would also like to thank Bilma Diaz and Gabriel for an outstanding job. Keep up the good work Supercare team!!! I will recommend Supercare to all my family and friends... read more

My husband is on oxygen and we wanted a different portable oxygen concentrator. Louie came to our house to deliver. He is very knowledgeable, respectable and professional. He has come to our home twice and has been great. read more

CariAn the supervisor in travel department is wonderful, professional, understanding in every way she helped my mother to get her portable oxygen and she managed it wonderfully She was respectful, passionate, understanding The care from super care is so superior and I personally had VIP experience I am primary care physician and highly recommend super care as a supplier . read more

The Supercare Health location here at Tustin was great. Gabriel (RT) was very detailed and very informative. Very happy with the service, we look forward to dealing with them for any of our future medical needs. read more