Kim did a great job on my hair! I wanted long layers. And that's exactly what I got. It was hard to…read moreget a last minute appt but they were able to open early for me.

Went there today. Alma did a great job! Make an appointment by calling them and you can go too! :)read more

My first experience with Leah was good for a highlight. I went in yesterday for a hair cut. I…read moreshowed Leah the attached pictures of the bob I wanted which I've had in the past. I ended up with a significantly shorter cut that was so thinned out I feel like I have so much disconnection in my hair. The back is so short in parts that I can hardly grab it with my fingers, let alone straighten it. I also have naturally curly hair so I can only imagine the nightmare of how I'm going to deal with those pieces once wet and styling until they're long enough to deal with. I also want to preface, my hair was well past my shoulders, very health and had no face framing or short layers when I walked in so it should have been pretty straightforward. I was shocked when I left the salon yesterday and even more shocked at the lack of accountability in Leah's response in the attached text. I feel like I spent almost $100 to get my hair butchered while also ending up as an emotional dumping ground throughout the entire appointment.

Clean, sophisticated, and inviting are only the beginning positive attributes of West!…read more BACKSTORY: I moved here from Portland, Oregon, several months ago, my long hair that I've had for a number of years, in tow. As my concerns about handling the heat and humidity increased this last month, I was nervous about finding a hairstylist having had some bad experiences and cuts (probably one of the reasons my hair grew so long anyway). I did some research and found West salon, conveniently located for me and well reviewed, I decided to give it a try! SO glad I did! Even when I called and asked umpteen questions, Shirley was super helpful and understanding about my concerns about cutting off my long hair. Hope was my stylist! She was fantastic! She listened. She asked questions. She was concerned about lopping off my long tresses because she cared about my beautiful hair, but did anyway, and in the end, I got the most fantastic cut I've ever had! I'm transformed and completely in love (and a heck of a lot cooler) with my new cut.

I absolutely love coming to Deep Roots every 6 weeks! Alecia is incredibly talented and always…read moreleaves me feeling happy, satisfied, and confident with my hair. My color always turns out amazing!! -- honestly even better than I imagined every time. Alecía, does such a great job finding the perfect color and tone, and her communication throughout the process is always excellent. Sam, Alecia's assistant, is so sweet and welcoming. She does an amazing job washing and styling my hair, and I always leave feeling refreshed, confident, and ready to take on the day. I'm so happy I found a quality salon I genuinely enjoy coming to, and it's such a great feeling knowing I'll always leave with a beautiful, high-quality style. Highly recommend Alecia and Sam!

Hi, I'm sharing this to help others considering color services here, especially if you're looking…read morefor a soft, blended brunette result. I had two separate appointments with Alexa, on 2/17 and 3/19, and paid $539 and $410, totaling $949. Even accounting for the $105 haircut included in one appointment, I spent approximately $844 on color services alone and still had to pay another stylist in Los Angeles to tone my hair afterward. I brought clear reference photos and was very specific about wanting something seamless, soft, diffused, and low-contrast. Please see the attached photos for reference. The look I received was completely different from the inspiration photos I showed. Instead of the soft, blended brunette I asked for, my hair came out noticeably stripey and high-contrast, with harsh placement and warm/copper tones that did not feel seamless or diffused. When I first reached out about a correction, the manager scheduled me with Grace. During the correction consultation, Grace told me the inspiration photo looked like my hair. When I said it definitely did not, she told me my "visuals were off," which felt extremely dismissive. My concerns about the blending, tone, and placement were repeatedly reframed instead of directly addressed. Shortly after that exchange, while Grace started working on my hair, she poked my scalp with the comb in a way that was painful and felt careless. That added to how tense and uncomfortable I already felt. The way Grace communicated was very blunt and lacked tact, especially during a correction apt where I was already upset with the results. I would have appreciated a calmer, more empathetic approach focused on listening and resolving the issue. Later, during the blowout, I was so overwhelmed and uncomfortable that I asked Grace to please stop engaging with me. Instead of allowing the conversation to de-escalate, she continued to complain about why I had not mentioned the tone sooner. I have anxiety, and at that point I was literally shaking and felt uncomfortable for the remainder of the appointment. What made the situation more frustrating was that the manager did not do anything meaningful to help resolve the issue. From what I was told, it also seemed Grace had not even been properly informed that this appointment was for a color correction, which made the experience feel disorganized and unsupported. A correction was performed, and while the result improved, I still left without the soft, diffused finish I originally asked for, and there were still noticeable warm/copper tones remaining. I eventually had to fly to Los Angeles and pay another stylist to tone my hair. The LA stylist was genuinely shocked by how my hair had been left, especially after hearing what I paid and the service I received. I also want to note that even though I was unhappy with both of my color appointments with Alexa, I still tipped her 20% both times. I tried to be understanding and respectful throughout the process, even though I was ultimately unhappy with the results and how the situation was handled. I will say the stylist who completed my blowout was kind and professional, which I appreciated. Overall, the communication, consultation process, and handling of the correction did not reflect the level of service I would expect at this price point. I will not return to this salon. If you're looking for a very soft, highly blended color result, I would be cautious and make sure you feel completely aligned and heard before moving forward. Please see the attached photos for reference. I noticed the owners have responded to some reviews by implying they may be fake, so I'm happy to provide the charges on my account as proof & receipts, as well as my messages with Alexa regarding the appointments and concerns.

I rarely dye my hair, but I was feeling bored and ready for a change. I went to Wild Orchid with…read moreonly a vague idea of what I wanted, and I'm so glad I ended up with Alyssa as my stylist. She helped me choose the perfect colors, was funny and entertaining the entire time, and was great about communicating timing and pricing, something I really appreciated. Alyssa did an incredible job, the salon itself was beautiful and spotless, and I couldn't be happier with how everything turned out. I'll definitely be back, and I highly recommend both the salon and Alyssa!

Meeting Holly was a gift from the universe. I walked in as a 35 years old with a head full of grays…read moreand walked out FEELING and LOOKING 30 years old with my natural hair back! I am obsessed and now will ONLY let Holly touch my hair moving forward! Thank you queen for bringing me back to life.

BOOK WITH NATALIE! BOOK WITH NATALIE! BOOK WITH NATALIE!…read more I recently moved to Austin and needed to find a new hair salon, which can be stressful. I am very picky and I have to research and read reviews before going anywhere new. After weeks of searching, Lady & Saint was the top contender on my list. I decided to take the leap and booked an appointment with Natalie for highlights and a haircut and I AM SO HAPPY I DID!!! Natalie was not only attentive and knowledgeable, but she was really mindful of what I wanted. The salon uses high quality products and is decorated beautifully. Natalie seriously gave me one of the best highlight/haircuts I have ever had. It was a truly enjoyable experience and I am happy to have found my new hair salon!!! See you soon, Natalie!!!

Issy was amazing! She's so sweet and thorough, and really took her time to make sure I loved my…read morehaircut. Definitely going back! :)

After going to Path for the first time to get my hair conditioned with a treatment for colored…read morehair, and for a nice blow out. They're the kindest stylists I've ever encountered and trust enough to become a regular guest. They're knowledgeable, products used are high end and not only smell good but last through three days of outdoor work (I build stages). Nothing was flat ironed that is all hair drying, conditioning treatment and experience behind the hairdryer. I love these ladies and so will you.

My hair stylist cancelled on me, so the shop gave me an alternative hair stylist "new girl" on my…read moreappointment for haircut and color. This "new girl" hair stylist (Jerica) should never be let serve customers. The owner of the shop should have had more rigorous supervision on this girl before she was let serve customers. Jerica showed me Hailey Bieber photo as an example (image attached), which I agreed. But then, color came too bright. She had to redo the color again after my complaint. She then showed her grumpy attitudes and saying, "you have too much hair". For this 7 hour long tiring process (yes, it's true), my hairs now become: * severely bleached and damaged. They are completely dry and will take 6 months of restoration. * now pain in hair roots. * haircut was very amateurish; she needs more experience. * I feel terrible because of all these. There are other good hair stylists in the shop. However, before Jerica was let serving customers, the owner of the shop should have Jerica under supervision of other experienced stylists which is unfortunately missing. I was very upset for a whole evening. But, I give my reviews to this hair salon regarding my experience.

I had a terrible experience at the salon today when I was assigned an inexperienced stylist. They…read morewere supposed to use the notes written by my previous stylsit but I was never told that they couldn't find the notes. After baking my hair for 4 hours no color showed. Instead of apologizing for their mistake the owner Laura Anderson was rude and obnoxious. Without knowing the facts of the matter, she was dismissive claiming that I never had lighter highlights done there previously by their previous part owner Kerry Jo Hensely. I would not recommend a place where they disrespect their clients. Its okay that their stylist was not knowledgeable enough but being rude to their client is in excusable, instead of making amends.

Lily was amazing! She took the time to answer all of my questions and made me feel comfortable…read morethroughout the whole process. I came in for a single-color treatment to cover some grays, and she did such a beautiful job--the color looks natural, fresh, and exactly what I was hoping for. She's attentive, skilled, and has such a kind personality. I'll definitely be returning to her!

Alexandria always gives a fantastic haircut!…read more The salon is very luxurious! They offer the best styling products too.

One of my favorite salons in the ATX! I'm loyal to a salon and this was the one I used in Austin…read more Very sweet ladies!

Went for a men's haircut recently. Chu did a fantastic job - skillful attention to detail with…read moreexcellent results. Highly impressed.

I absolutely love love love how she transformed my hair!! I left with so much confidence and i…read morecannot imagine going to see anyone else. She is super sweet and is excellent at working with you to achieve your hair goals!

Just got a haircut and highlights and I look like a million bucks. Scott and Erica are the bomb…read moreand are excellent at what they do. They also own Finley's Barber shop. Check it out too.

Been going to Erica for 18 years! She is amazing at color and cuts. If you want to go short, she…read moreis definitely the person to give you a cute, edgy look. If you have curly hair, she is highly recommended as well. Never a bad experience!