I bought a pair of jump cables when I couldn't find my pair in the shed that I usually use and low…read moreand behold, when I got home I immediately found my pair in my utility room. I went back to return these with the receipt and the cashier would not accept my return. She brazenly brushed me off by looking at the cables and told me I had already used them. I told her I had not used them and had just bought them when I found my own pair. She refused to listen and just seemed to be looking for an excuse not to allow the return. The cables were in the original packaging with the receipt but she could have cared less. I told her that Advanced Auto takes returns of tools and other items like jump cables even if the customer used them. I explained that Advanced Auto looks at it as lending tools and are happy to make the return refund, she still didn't issue the return. The fact is I had not even used these jump cables. I told her I will be submiting a review of my experience and she said, "Go right ahead". She has absolutely no sense of customer satisfaction and encourages bad reviews. This Auto Zone is just across the street from where I live but I will never go there again.

First time attending here and bad customer service, staff were very unfriendly. Specially a young…read morefemale who's name I don't know.

They are always helpful polite and have the parts that i need. Amazing prices that you can't find…read moreanywhere else.

Prices are mismarked (lower) all over store. One big "bait-n-switch"…read more Computer system is garbage. It will not allow managers to adjust prices. I have to assume they are going to close all locations and go automated. Sad - Brad

Thank you for the service. My daughter is very excited! Everything was amazing. I look forward…read moreto shopping with you in the near future.

When to this location for a new battery the employee Ezwakachi was the one helping with purchasing…read moreand installing the battery. When we got outside it was dark so I offered to hold a light for him he told me he did not need me to do anything but have a seat in my car until he was finished. But when a male customer came and asked him if he needed him to hold a light for him Ezwakachi said thank you so much that would help a lot. As a female I felt insulted that he made it seem like I did not already offer to do that for him and I wasn't capable to hold a light for him so that he can get the battery in faster. Once he put in the battery the car started we went into the store to get the receipt come back out less than 5 mins the car would not start. When I informed Ezwakachi he acted as if he had an attitude by sighing hard and storming to him manager. He has terrible customer service skills. I will never do business with this store again and advice others not to go here either.

Staff were helpful and polite. Suggest specials they were having and saved me some money.read more

I came to O'reiley's because I had a fuse blown on my car. I requested some help from the…read moreassociates. They lent me pliers and I pulled out a fuse labeled pwr. Before i bought the new fuse, I asked the salesman to double check the diagram for me. For some reason (probably because he thought I was annoying) he was like, well actually, on your model (a 2009 toyota prius) the OBD and the cigarette lighters share a fuse. I was like okay. if you're sure I will trust your expertise. He was lying. Lying to make a sale.

I have been coming here for parts for years Richard is wonderful. Always willing to help find me…read morewhere I need Great personality. Always goes out of his way to make sure he helps me

June 9th, 2021 arrived at 1:15pm…read more You must Avoid this place at all cost!!!!!! I went to this junk yard that was hidden in the woods with No signs out by the roads. Looks shady like others mentioned on Yelp!! This is my situation, I told him I am look for a TCM for a 1993 Honda Accord and he point me the left saying the the car just came in and was caught on fire, but was stopped before further damage was done. I was hoping the cars electronics are fine. I asked him, if this car TCM is bad, will he have another car with the same year. He looked at me like I asked him a stupid question, he said the car just came in and the TCM should be fine. Again, I ask him where's the other car. I told him, I don't want to bother you with what your doing just in case this one turns out bad. After making it about him he pointed to back right corner. That wasn't hard, I thought. Some people just a control freak!! I found the car with the window down and we just had a big rain yesterday. I uninstall the box and I decided to open the box to make sure the board was fine. I found some water spots and burnt spot on the circuit board. I took some pictures to show him, if needed. I put everything back together and called him for the other cars location. He got mad after I told him that I open the box. He told me to come the front and he's going to escort me out. I thought maybe he misunderstood me, so I explain to him again why I did what I did, he was still adamant about me leaving. I told him how else would I have known, if didn't open the box. I told him I came here because I have a burnt capacitor. My Board is burnt, but in waaaaaaaay better condition!!!!! I asked so you rather have me just buy a bad board, if I did would you have given me another TCM or a refund, he said NO!!!! No returns, he said. So you should understand why I did what I did than!!!! I said to him. I was talking through the door way of his little trailer door calling him a scammer and a con artist!!! I told him he can keep all his used junk and left. He never left his small trailer to escort me out, jiven fool!! I called another place (LQK) and mention my situation. I wanted to understand their take on what I did, if it was wrong and he didn't see nothing wrong. He said, if I have a TCM for you to open, I would and also give you 6 months warranty. I don't want to hurt his way of making money to survive, but I feel I have warn others about his business tactics. Did I also mentioned the TCM that went bad was purchased from here ( Pennys Junk). I had to give him a STAR to rate this place otherwise I give him nothing.

Robert was beyond helpful, not only was it quick and easy he let me know about future issues ahead…read moreof time. I couldn't ask for a better auto zone experience. I will definitely be back to see Robert!

I stopped in because I thought I needed a new car battery. Wallace was a life saver!! He helped…read moreswitch out my terrible corroded battery for a new one. His patience was commendable and he was so nice. Highly recommend this location, the staff are really great and they know what they are doing over there!

what business establishment does not greet customers when they come in. I felt like i was not…read morewelcomed there at all. I will not visit this location any more. the auto parts are great but the customer service is pathetic. This company should work on training employees on customer service.

Store has horrible customer service, have been waiting for my part to arrive for weeks now and they…read morejust keep saying it will arrive the next day but never does. Un top of that now I gotta wait another week for my refund. no one in the store know what they're doing.

If you're looking for a new car battery, truck battery, deep cycle battery, or anything in…read morebetween--look no further than Interstate Battery of Northern Virginia. I've been buying batteries from them for over 15 years, and they've never let me down. This is a locally owned, family-run business that's been a proud distributor of Interstate Batteries for over 50 years--and it shows in everything they do. The product is top-notch (seriously, outrageously dependable) and it's backed by a team that's just as reliable. Friendly, knowledgeable, and always ready to help--these folks know their stuff and treat you like more than just a sale. They carry a huge onsite inventory, so whether you need a car battery replacement, marine battery, golf cart battery, or battery for your lawn equipment, chances are they've got it in stock and ready. Even better? They offer fast delivery service to local auto repair shops and dealers, so if you're in the business, they're a great partner to have. Support local. Get the best. Go with Interstate Battery of Northern VA--you'll be glad you did.

Once again, these people are phenomenal! They treat their customers with utmost respect. They…read morereally listen and have solved every problem I've ever tossed their way. Their kindness and professionalism means so much to me, and I'm now a customer for life! Saturday I needed a new car battery. Today it was a fob battery. They are amazing!

don b. great customer service, polite and always go above…read moreand beyong for us. all of the staff are always extremely helpful

Just got back from the store 04/03/2021, lady working this morning and the young guy she was…read moretraining were externally helpful. Outstanding customer service!! Had an issue with an item I had previously purchased, they were able to help me get the correct product without any issues.