Fast response, service appointment was on time and performed the swamp cooler swap out in a timely…read morematter. Professional service. Definitely recommend.

It is my understanding that this is a family owned business and they treat you as though you are a…read moremuch loved member of their family. The response time to my inquiry was lightning fast. I received a call back from Brianna 5 minutes after I hit submit. On the day of my appointment, Mike arrived promptly. He was courteous, pleasant and professional. He advised me on everything he was going to check and what was needed to diagnose the issue. After he meticulously explained the suggested next steps , including maximum cost, he completed the work in a very timely manner. My air conditioning is now running better than when it was first installed 8 years ago!! You will not regret hiring them for you HVAC needs.

I initially reached out to them for a routine maintenance on my 3 ton Carrier unit as well as my…read moresplit unit in the garage. Their reviews as well as overall ratings were what attracted me to use them as well as their experience with split units. My call was answered right away & I was able to get an appointment the next day. That went very smoothly & the technician was very professional & helpful. Unfortunately a while later my Carrier unit's fan motor started making noise. It was Easter weekend, but I called them to see if they could send someone to at least take a look at it. Chris the owner responded to my call & despite being with his family, said he'd be over later that day. When he arrived, he assessed the situation and explained to me that the previous repairs on the ac unit had replaced the fan motor with the wrong size motor for that unit. He took the time to educate me on why the motor was wrong & had resulted in damage to the fan. As a result, both the motor & the damaged fan would need to be replaced. He said he'd work on getting both a new fan and motor for the unit. Unfortunately there were non in stock from the local suppliers as well as LA. We're able to find the right motor & fan at an out of state supplier which was able to ship it UPS 3 day delivery. Parts came a day early, & Chris was there the next day to install both! He again showed me how the new motor & fan were not only the right ones for my unit, but also how it would be more energy efficient as well. Chris is a true professional who genuinely cares for his customers! I'd definitely recommend him to any of my friends in the future!

Last month, my A/C stopped blowing cold air on one of the hottest days of the summer. I posted a…read moreproject on Yelp, and Assured A/C Services was one of the first to respond--with a quick reply and a very reasonable quote. Before the tech could come out, the unit started working again, so I canceled. Kali, who I'd been in contact with, was super understanding and didn't make me feel bad at all. She even offered a discount for a future check-up--seriously great customer service! Fast forward to Labor Day weekend--of course, the A/C dies again, late at night. Thankfully, a storm rolled in and cooled things off just enough to sleep. I immediately reached back out to Kali the following morning, and she had a tech, Chris, at my place within a couple of hours. Chris was awesome--super professional, explained everything step by step, and even took photos to show me exactly what was going on. He found a few lingering issues that should've been addressed by a previous company. His quote was fair, and he gave helpful, budget-friendly recommendations without any pressure. Long story short: honest, responsive, and reliable. I'll definitely be calling Chris and Assured A/C for any future needs!

First Choice AC has an incredible team of technicians. Atilla, the owner, it's very professional…read moreand has a great staff. A recent thermostat issue was addressed immediately, and a very professional manner, and the problem was resolved after a problematic issue. They have the highest standards and very well trained technicians. Recommend this great company. Five star service.

First Choice installed a new Amana HVAC system in 2018. We have had their annual service plan since…read morepurchase. Techs come out in spring (AC) and fall (heat) and service the system. Every visit has been professional and technicians arrive as scheduled or call to announce ETA. Company has been outstanding regarding service and communication.

I called Priority One air conditioning after hours on Friday May 22nd 2026 as our central air…read moreconditioner just stopped working. I would have been happy to hear back from Priority One on Sat May 23rd that they could come out Tuesday May 26th but instead was told they could send a tech out on Say May 23rd, This is what customer service is all about...Tech Greg Cardwell showed up to the house after 2pm on Sat May 23rd...he was very professional and explained in detail what needed to be replaced.... AMAZING CUSTOMER SERVICE!!!!

One of the worst customer service experiences I've ever had. I don't like leaving negative reviews…read moreand as a former business owner, I always strive to resolve things with the business before taking to the internet. This is a lost cause. We called over a week in advance for an inspection on a house we are closing on, already in escrow. I let the person booking know that we needed a sewer inspection and that contingencies were being removed so it was crucial that we get the inspection as promised. I was told we would get an estimate for services in advance. Despite calling back three times prior to the inspection, I never got an estimate. It was too late to find a new service. On the day, we were able to get a price, which seemed fair. Our window was 12p-2p. Alan, the tech, showed up at 2:30 and only when it was time to do the video inspection of the sewer did they discover that the battery for the video unit was not charged. They dispatched another battery, but our realtor had to leave by 3:15, and there was just not enough time. How do you show up to do a video inspection and not have a charged battery, not have a backup, and not KNOW in advance your battery is dead? OK, not great. Alan promised us he would return at 10:30 the next morning. I explained to him that this meant we'd have to book another night at the hotel, and incur expenses for the dogs, food etc. All in all, it cost us an additional $350 because of their failure to bring a charged battery, Not happy. My jaw hit the floor when Alan informed us that there'd likely be an additional charge to come back the next day which was a Saturday, but then quickly backtracked, saying it wasn't his call. We spoke to someone on the phone who assured us that since the error was theirs, they wouldn't uncharge us for having to come back the next day. Well, thank you SO MUCH. Needless to say, the next day, after having incurred a $350 hotel stay, plus dining, toiletries, etc. NO ONE SHOWED. The realtor was with us, having left her family for the appointment. After 40 minutes of trying to figure out where the hell Alan was, we were told that unless we paid the additional $150 - again DUE TO THEIR MISTAKE WHICH ALREADY COST US AN ADDITIONAL DAY AND $350 - no one would show. And they didn't!! UNREAL. The guy we spoke to on the phone was cold, displayed no remorse or empathy, It felt like a total shakedown. What a great grift - have your battery not charged and up-charge people for it when you can hold them up in the wild. We ended up calling USA Drain and Plumbing who were courteous, understanding, and sent someone right out to do the job at a fair price. They also wrote a great report. Again, I hate to write bad reviews as you can see from the vast majority of my reviews. This one though left us no choice. I wish there was an option for ZERO stars.

To Whom it May concern; I was searching for a company to…read morereplace 2 A/Cs I have. I got an appointment with Next Level Air for 5/13/26 The representative showed up Julien Roussos he was absolutely the most curtious knowledgeable person I have met in a very long. I am amazed that both jobs were completed with in 2 days. At an extremely fair price. The service fellows involved were Jorge Chris and Daniel. I commend all of your employees with the highest regard. Thankyou for a job very well done Len Knight 75840 Altamira Dr Indian Wells. CA 92210

Living in the desert you HAVE to have air conditioning! I just replaced a 20 year old unit. I…read morecontacted NEXT LEVEL and I'm so glad I did. The guys are so nice and knowledgeable. They answered my questions. They put a large portable air conditioning unit in my bedroom so I could sleep comfortably. Communication through out was perfect! Call them!

This company is amazing. Not only are they super responsive and able to come out on a moment's…read morenotice, but they are all really, really nice people too. And that goes a long way in my book. I have a short term rental in Palm Desert and the other night my guest called me to tell me the A/C wasn't blowing at all. I called Paul Mitchell's Air Care (at 9pm by the way), and I was told they could have a tech there within 20 minutes! And, the after hours additional charge was reasonable as well. When the tech arrived, he was able to fix the issue immediately. From Bree in the office to all the techs, everyone here is top notch. I wouldn't even consider going anywhere else. They're the best!!

Every time they come out for my service, they prescribe an expensive fix. The most recent was a…read morequote for $318. I purchased the part from Ferguson for $14.91. A bracket for $15. With a pair of pliers, a screw driver and nut driver for tools, it took me (a very unskilled home owner), 20 minutes to open up the panel, photograph the part. Another 30 minutes to turn off the electric, remove three wires. Screw in a few screws. Assuming a technician could do it faster $288 for 30 minutes of labor. Look at You Tube, it's listed as a top AC scam.

WOW! Service above-and-beyond. We purchased a new Innova heat pump for our short term rental in…read morePalm Springs 9 months ago. The older unit was on its last legs, and we were concerned about it going out when we had guests staying. Lo and behold, the new unit developed a refrigerant leak and stopped cooling when it was 105 degrees today - and we had guests arriving today. There were a number of complications as their repair techs have been very busy, however, Katie did an amazing job working with us today. She started with us at 7am to coordinate a technician visit. There were complications on their end with sourcing the refrigerant and originally was going to be until tomorrow to finalize the job. We explained that this was going to cost us revenue due to reimbursing guests. She took that to heart, personally went to their storage facility to procure the materials, and then coordinated the work this evening. And to top it off, she called just now at 8:30pm to close the loop and insure we knew it was fixed and tested. KATIE IS A SUNLOGIX ROCKSTAR... please give her and the team a big raise. They deserve it. Additionally, we had our solar system with batteries recently installed. They were priced competitively and sized the system well for our needs. Can't say enough good things about SunLogix. :-)

We interviewed 4 companies in our search for Power walls to marry up with our Renova Solar Panels…read more It was an easy decision at the end of the interview process. Caitlin Kelley the rep for Sunlogix won the bid as she was thorough with her explanations and understood what we were solving for. The other major factor is the fact that they are local. Once the decision was made the process was smooth and seamless. Caitlin was always available to answer questions and her understanding of her product was impressive. It was also impressive that she understood her competition and could address many things we were told by others. While Sunlogix was not the cheapest bid, we felt that their being local was worth a small premium. On the installation side the crew was terrific. They showed up on time, they were efficient with their time, cleaned up well and one could not ask for a better installation experience. They were great at answering questions. We would not hesitate to highly recommend Sunlogix if you are considering Solar and Caitlin Kelley is a great rep if you want to explore this for your home.

Tom & Jośe did a fantastic job installing our mini-split. They found a way to run electric to the…read moreunit which exceeded our expectations! They kept us informed during the install and helped me load the app and understand the operation & maintenance of the unit. Job well done! Thank you!!!

System still not working right after $30,000 thrown at it for a new everything including new…read moreductwork. I'm sure the bugs in my attic are happy that I'm air-conditioning it for them, but I can't seem to get any cool air in my master bedroom below as a picture of their fine work where the ductwork as an attached to the Plenum properly and it's blowing cold air into the attic.