Backyards in Style is the BEST! Very courteous and thorough. They were able to meet all our needs…read moreat a fair price.

I can't say enough great things about Backyard in Style. I have been shopping for a hot tub for…read moreabout 6 months and I have visited just about every store that sells hot tubs from Corona to Marina Del Rey. I kept coming back to Backyard in Style with more questions, and they were always patient and helpful. They were never pushy or salesy. They took the time to listen and offer recommendations. I even brought my young kids along one day, and despite them running around and touching everything, the team stayed calm, friendly, and supportive. In the end, I went with the Sundance Chelsee. Its larger size, superior construction, incredible jet performance, and unmatched filtration/sanitization system sealed the deal. They also worked within my budget and arranged delivery quickly. Tim and Randy are genuinely amazing people. They are honest, helpful, and truly focused on helping you make the best decision for your needs. I will definitely be back to purchase a custom BBQ in the near future, and I've already recommended them to several friends.

Going here has been life changing for me! Was going to Le$lies & constantly battling my pool. Since…read morecoming here, having them test my water and guide me on what chemicals need to be added my pool has been absolutely beautiful! Thank you Titan Pools! We are lucky to have you in town!

I was in desperate need for a fix to my pool pump. This was a hard to get item. Instead of…read moreupselling me and offering me an expensive pump, the owner asked for time to find my part and he did in a flash! Explained to me how to do the repair myself and offered to do it if I couldn't. That is customer service! Thank you

I had a motor go bad on my pool pump. TC was able to get me a new motor and walk me through…read moreinstall. Super helpful and really good prices.

This place is awesome. The owner is awesome. Always willing to help and they always have the best…read moredeal on equipment that you're looking for.

We paid in full for a hot tub and were promised on the contract that they would remove the old hot…read moretub for $350. When they got there they moved the old hot tub onto the grass and placed the new hot tub but said it would be $1100 to remove it because it was too heavy. It is the same size tub as the one being delivered and the seller knew exactly which hot tub we had. They did not honor the contract agreement and I still have my old hot tub killing my grass. They refused to remove it for the agreed amount.

Hello Benjamin-…read more This is Mark and Maria Scott. We would like to sincerely thank you for your exceptional support, attentiveness, and analytical insight throughout our spa purchase experience in August 2025 in Pomona. From the very beginning, your ability to truly listen to our concerns, thoughtfully assess the situation, and provide clear, practical guidance made a meaningful difference in the outcome. Your time, patience, and professionalism are invaluable to us. Even as we continue to work through a few remaining hiccups related to the original Pomona sale, your steady presence and commitment to finding solutions have made the process reassuring and manageable. As we shared with you, while the initial salesperson was nice, there was a clear gap... in understanding... the operational.... and functional... aspects.... of the hot tub spa we purchased. Your knowledge and clarity helped bridge that gap and restored our confidence in the overall experience. We are especially grateful for the guidance that connected us--through Alex in Minnesota--to the Spa Outlet in Brea, California. That recommendation proved to be a turning point, leading to positive results and a much stronger level of support. Your care, follow-through, and attention to detail were evident at every step, and we truly appreciate the advocacy you provided on our behalf. Mark and I genuinely value the partnership we are building with our spa support team and with you, Benjamin. Your dedication to customer satisfaction and long-term service does not go unnoticed. We will confidently and gladly recommend this Hot Tub & Swim Spa Outlet location to friends and family moving forward. Warm regards, Mark and Maria Scot

It's been a YEAR since we got our Vita Spa from Custom Spas Direct. We did a LOT of shopping…read morearound last year and were SO happy when we met Jim Galpin. He was so helpful, friendly and professional, we knew we had found the right place. He showed us all the spas that fit our needs/wants and we picked the Vita Envie with Jim's help. He has been very responsive whenever we have questions or at one point we thought we had an issue but he helped us trouble shoot it and it turned out to be user error.. LOL We highly recommend Jim and Custom Spas Direct for all your spa/jacuzzi needs. Thanks again Jim! :) OH... and he offers incredible financing deals!

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

We had them do warranty work on the heater. It took two months to get that done and they made a…read moreleak in the hot tub and refused to fix it. I would not recommend this company to anybody now they no longer answer their phone.

We bought our Jacuzzi 12 years ago, from MV Spas. Chad and…read moreStevie have provided all of our service. They are excellent! They are great at responding, troubleshooting, service and always on time! Highly recommended Chad and Stevie.

We needed to get our pool replastered so we reached out to a few pool companies and Pool Effects…read morewere the most thorough in explaining the process and their recommendations on what needed to be done. They gave us lots of options to replace our coping and upgrade to pebble tec/tile but we were on a tight budget and they understood this. There wasn't any pressure to from them to consider the more luxury options. We ended up wanting to go with whatever needed to get done and added on their startup service. I went to the showroom to pick out tile for the waterline and they had so many options to choose from. We decided to go with the pebble tec (because of the longevity aspect) the day before they were going to plaster and they were so accommodating. Once the work started, they finished the project very quickly. Working with Fred and Eddie throughout the whole process was such a pleasant experience. I would recommend them to anyone who needs pool related work done. I cannot wait to enjoy our new pool thanks to Pool Effects!

It was a pleasure to meet with Fred! He was one of the nicest pool vendors that I've met…read more Eddie and Fred were both easy to work with and met our expectations. Their team are efficient and clean up after themselves. Their prices are fair and my family are happy to be enjoying our working, updated pool/spa. Thank you to the team at Pool Effects!

We began using this company a few months ago, but at some point our account was apparently given or…read moretransferred to a different pool company--without any notice or explanation. Because of this undisclosed transfer, a single month fell past due. Instead of addressing the situation professionally, OC Pool and Spa sent a rude text message claiming they had mailed the bill and insisting we had received it, while demanding immediate payment. When I requested an emailed invoice for clarity, they refused and said they only mail invoices. Just two days later, I received another text threatening legal action over one month's past-due balance. This type of treatment toward customers is unacceptable. The lack of transparency, refusal to provide proper billing options, and the hostile approach to communication reflect very poor customer service and business practices.

I am not pleased with the service I received. I was supposed to be a brand new customer with my…read morefirst service scheduled for 6/17/2025. I requested weekly cleaning and a one-time pool filter cleaning. The technician was not on time to clean my pool filter. He was scheduled to arrive in the morning. I informed him I would not be available in the afternoon. He arrived when I was not at home. When I returned home, I found two leaks on my pool filter. I called to report the leaks and a representative named Anthony told me to call another company if I wasn't satisfied and then hung up on me. What horrible service by a rude and unprofessional representative. This is absolutely the worst service I have ever experienced with any company. In response to Anthony D's response, "NOT A CUSTOMER!" - Of course I'm not a customer!!! Who would be with such terrible service!!!