I worked with Mai to design tile selection and plumbing selection for a house that I built and she was amazing, very helpful and full of ideas. The selection and pricing that superior tile have is unparalleled to his competitors. Highly recommend it! read more

We used Superior Tile for a few projects already in our house. The first project was fairly small, we wanted to retile our fireplace and after trying the find the right tile, we ended up at Superior Tile that had a very wide and beautiful selection of tiles. We chose the tile we wanted and I came back a couple of days to actually order it. At that time, I was helped by Araz and she was very helpful and nice to both me and my husband. Fast forward 4 moths later, we've just hired a contractor to remodel our bathroom. We looked at other tile places and we realized that Superior Tile had the best selection of tiles. So, we came back and Araz remembered us and helped us in choosing the tile for our remodel. I want to let everyone know that we are very picky customers, with very strong design ideas, and it took several hours to decide on the tile we wanted to order, but Araz was very patient and even if she had to attend to other customers, she would always come back to check on our decisions and progress. She was instrumental in finding the right floor tile for the bathroom, got our vision from the beginning and everything went smooth from there. We never felt pushed in choosing one tile over another and we were always shown different designs and patterns and we had the freedom to choose exactly what we wanted for the budget we had. I definitely recommend Superior Tile and Araz as a sale person. read more

Joey is great. Super helpful and accommodating and kept his mask on and his distance which was much appreciated. Rest of the staff had masks around their chins and were eating and drinking around customers. Lots of customers without masks on walking around on phone and hovering around. No good. read more

Avoid Araz, she is greedy and deceiving. Worse than a sleazy car sales man because she makes you think she's considerate and nice but she's just after above average pockets ONLY. She made us wait forever promising 5/10mins each time (she had asked us to come when we called). Then after over an hour she handed us over to another coworker (we took the time to look at things we like). I eventually found out from our contractor that she was fired from her previous position for stealing (another major tile provider in the area). Now the person that recommended her knows to never go to her too. She is only after those who are NOT on a small budget. She also lied to us about a product she promised to order. I never write bad reviews and usually don't write any kind of reviews, but I can't stand bad people taking advantage of amateur home remodelers on a budget. read more

A+++++, this showroom is phenomenal!!! I found this place from their huge billboard signage while actually driving to another tile store. When I arrived I was greeted by Jill at the front desk. She assigned us to Joey who happened to be the online manager. Joey was GREAT!!! He listened to us, took our needs into account, and understood our vision! He took his time finding the PERFECT shades of grey and really helped create the ideal modern bathroom. From tiles to fixtures Joey's eye for design and aesthetics is impeccable. If you want a huge array of products to choose from and associates who know what they're doing, Superior Tile is the place to go to!!! P.S. Ask for Joey! read more

Superior Tile has an amazing selection of tile. I worked with Joey to create unique tile designs for my two bathroom remodeling jobs. The ordering process was smooth and Joey and Jill went above and beyond to ensure I had the materials when I needed them. We ran short on our trim pieces due to expanding our shower niches, Joey found what I needed same day. Much appreciated! Thanks again to Superior Tile for the beautiful tile and a great buying experience- especially Joey. read more

At the request of my contractor i made an appointment to purchase tile for my remodel. The place is a zoo, crowded and noisy with terrible customer service. I had much better at Home Depot! I was 15 minutes late being i had traveled from my home in Venice and got a little lost. The salesperson, Araz was just awful. I had sent her pics do she'd get an idea of what I might be interested in before my visit. She showed me 2 tiles. Although we had an appointment, she never sat down to give me her undivided attention, to discuss my bathroom needs, size or style, and never showed me around the showroom. Within 10 minutes she had another client and that was the end of it. I left her messages later and she never called me back. I just now left an appointment at Mission Tile in Santa Monica where the salesperson is a designer and she worked with me for an hour and 45 minutes looking at my plans, seeing pics of tiles I liked, pointing out choices and discussing needs... all in a very calm focused beautiful environment. The difference between McDonalds and a 5 star restaurant. read more

We remodeled our bathroom and really leaned on Joey with his team at Superior Tile. We got some very helpful and attentive advice (we came in often!) as well as incredible selection with great pricing. We got our tile, grout, bathtub, tub filler and quartz counter in one place, and we're picky! Super impressed every step of the way, and will certainly recommend to friends. Thanks! read more

I had such a great experience here thanks to Araz! She was very knowledgeable and provided great insight. I'm currently remodeling my bathroom and she was able to help me with many questions and concerns. I had so many questions and she was patient through it all. I will definitely be back if needed. :) read more

We were renovating our kitchen and worked with Mai to choose our counter top, backsplash, and flooring. Mai was awesome in knowing her store products and helping us to get the colors and look we wanted. Her team was completely helpful-from Jill in accounting to the guys in the warehouse-they were great to work with and made it a fun designing experience! read more

Second time buying tile from them. Good experience both times, satisfied with the product I received and in a timely manner. Will come again! read more

Can't recommend this place enough! Starting a bathroom renovation was very overwhelming, and the first stop in that journey was picking out tile. Jordan couldn't have been more patient and friendly when it came to helping us land on a design aesthetic we not only liked, but now love. He was insightful, helpful, and responsive every step of the way, and we now feel like we have a much firmer overall grasp on this project as a whole. Get your tile here, and ask for Jordan! read more

Thank you Superior Tile! I had a great shopping experience with you guys! My wife and myself loved your amazing collection of the tile! Also we were able to finish our bathroom shopping completely in one visit!! Special thanks for the nice lady that took care of us from the moment we arrived till the moment we payed!, thank you Rachel!! read more

I came to this store not knowing what I wanted. I needed tile slabs for 3 of my bathrooms and kitchen backsplash for my kitchen counter top. When I went I seriously had no idea what I wanted until Araz helped me and suggested so many great ideas and told me all the details and told me which tiles and backsplashes I could get. I definitely would recommend this person to everyone and I definitely recommend Araz, she's so smart and sweet and truly cared about what I wanted. read more

very good selection but not enough. we needed to look at tubs but they only have a few. I also wasn't too impressed by the faucets they had. But it was still one of the best stores we found. read more

We ordered our tile online due to COVID-19. Not only was their team fast in their response time but they ended up beating the price of their competitors. I am pleased with my interaction and purchase though Superior Tile. read more

Just remodeled my kitchen and bathroom used these guys and I'm so happy they help me choose the right color and texture for my tile and countertops.. they have such a big collection to choose from. Definitely recommend to go to there amazing showroom before you decide anything... Highly recommend great costumer service and a very good pricing.. thank you guys for your professional help... :) by the way Mai the manager is your go to person! read more

Worse experience I ever had in my entire life. Everything went wrong; items were broken, incorrect, delayed. So unprofessional wow how much are they paying Yelp to have a 4 star review??? Should be 0 stars. read more

I usually don't do reviews, but wife and I came into Superior Tile today just to browse around because we are remodeling our kitchen. The atmosphere in this place is fantastic. Right away, Jill, came up and offered us some cold water and soda which we thought was so great even though they were very busy. We were also impressed with Jordan who was very attentive and spent a lot of time with us just discussing our needs and price options. It was a great shopping experience overall and I will definitely be coming back. I have attached some of the tile work from the "inspiration" wall. read more

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I was very disappointed in the customer service of superior tile. We ordered 3 different materials and 2 of them were not what we selected. Our floor tile was the wrong color, so they rushed the original that we selected. Ok, great, thank you. 5 days later when we looked at Our backsplash - it was also a different color. When we called Noy the gal who helped us pick it out she said it was almost the same color. Except it wasn't and no one ever told us they didn't have what we had chosen available. Then we had to take another day to go choose a backsplash we didn't like nearly as much. They did refund the backsplash but after two completely messed up orders when we only ordered 3 materials from them they did not extend any discount or real apology. We made a special trip to get help picking out materials and they didn't even send the right colors. Go elsewhere for your tile and reno materials! read more

This is the go to place if you are building or remodeling your kitchen and bath. The selections are amazing and they have a great team. I was assisted by Joey Salcedo and he is just about the most knowledgeable, helpful and really just a great person. He went beyond the call to assist me and that was very much appreciated. Cant wait for my next project to shop at Superior! read more

Superior Tile has by far the widest selection of tile and wood for our property as well the nicest employees. Joey was taking care of us today and helped us decide what we wanted to put in our bathroom as well showed us pictures of previous projects that had the tile we wanted and it helped us get a better picture of our bathroom. Would recommend this place for your homes and property's as well as getting help specifically from Joey! read more

What a waste of time! First, it took forever to find parking because this "superstore" had almost NO parking. I should have bailed at that point, but I had seen some mosaics on their site so after finally finding a space, I went in. FORGET about finding mosaics! They have some up on the walls, but unless you want marble mosaic, its a complete hassle looking through them. They are in bins that are impossible to look through. We looked for a bit then gave up. The sales person asked if we needed help, but then said "well, it sounds like you know why you're looking for...." and walked away. Well, yes, I had a color and materials scheme, but there's no way I could find any of them! Okay, so on to flooring, I found a hardwood and a large format tile somewhere else, but no luck there, the prices at this place were higher. They said they'd match, but why bother with that when I can just buy them closer to home for less and at a place that has plenty of parking?! read more

There is nothing I appreciate more than good customer service. I came in 10 minutes before closing, Maya greeted me and helped right out. You did not feel the rush you usually feel when business is about to be closed. I spent more than one hour here, working on design concept for a major renovation I'm doing in one of my properties. This appointment was defiantly to be continued, and I am excited for my next appointment this week. Way to go Superior Tile, best services I've receive from any tile store in the past. Not to mention The selection is just A M A Z I NG ! read more

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I bought tile for my new house and everything went smooth. They have a great selection and the service was great too! Joey was great in helping me make the right choice and the amount I needed and Alex the manager was great help with loading the tile, we didn't have to wait! Great job guys! Looking forward to coming back when I finish up a couple more rooms throughout my house. read more

Has been doing business with Superior Tile for quite a while now. I refer all of my clients to this place knowing ahead that Superior tile won't be the cheapest out there, BUT(and that's a big but), when it comes to the selection and customer service, you won't find someone who could compete with them. Look for Noy - she will take care of you. read more

My Husband and I live in a mobile home in Canyon Country, and are remodeling our kitchen, when we walked in to Superior tile we were greeted so graciously by Araz. She was very courteous and patient with us, since we were undecided. She was very patient and showed us several styles of subway tile in various colors and collections. What I really liked most is that it wasn't a huge sale but she treated us as if it was. I would for sure recommend Superior tile to my friends doing renovations big or small! read more

While their inventory and choices of tiles, flooring and bathroom vanities was great, their customer service was lacking. We went on a Sunday, and basically had to help ourselves......measured, wrote down names and colors of their samples, etc. The sales person took my name down to call me on Monday morning to see if a color option was available, because she didn't know about this vanity. By Monday afternoon, I called in and was told she'd call me in 5 minutes, and I never heard from her again. There was never a follow up call to our visit.....we were basically just asking where do we pay?! I found another company who carried the same line, and over the phone, answered my question in 2 seconds! Beyond that, he gave so much great insight and advice, I'm giving them my business....and they're in my hometown of Gardena! read more

I like superior tile, Great designers! Good service!Those girls over there really know what they are doing. We really appreciate all the help and guidance, Thank you! read more

Superior Tile, how appropriate, from their customer service to their quality products. I came to Superior Tile as a last minute resort after an exhausting day (months of searching for that matter) of looking at tile from many huge distributors to boutique shops! What a wonderful surprise to see their amazing selection. It didn't stop there. If you're like me, this is my first time remodeling my home therefore was a bit indecisive with what I was looking for. Tony was a great! He was patient asked a lot of questions to help me select something that fit the "look and price range" I was hoping for! From the moment I walked in I was greeted and treated like a VALUED customer. Service with a smile, unwavering ethics and integrity. This is hands down, without a doubt the BEST place to shop to meet/exceed all your tile, flooring and fixture needs. More importantly they genuinely care and place high value on their customer no matter how little/much you buy. They PRIDE themselves in "service" and have exceeded that from their consulting, flexibility, honesty and integrity. I PROMISE you their reputation proceeds all of the reviews posted! Their hours 7a-7p, very accommodating for working people! Thank you Superior Tile for helping make my dream a reality! read more

Best customer service that I received coming to this store was from amazing Araz. Shes so good at what she does and her taste is beautiful. I can explain what I want and she automatically understands. I will come to this store for my future purchases just for her! I already know the next project with her is going to be fast and EASY! Thank you so much Araz 5+ read more

I've been shopping around for tile for my bathroom & kitchen for a few weeks now. Because it's my first remodel, I didn't want to take any risks when it came to the materials. I visited Superior Tile for the first time two weeks ago. My designer was Mai. We went through different options and she even give me samples to show my husband home. There was a lot of back and forth on this with the decision making process and Mai was very responsive (even when I texted her after hours with questions), she was so helpful and kind. Not pushy at all. We got the materials yesterday, and everything is looking great! I can't wait to install these to see how it all comes together. Will update! So far, 5 stars is definitely a great fit for the service, quality and prices I got. read more

I was shopping for tiles, went to several places until I find a superior tile. I never had any experience with tiles and had no idea what to get. Araz starts helping me. I explain that my house is small and looking for a tile that makes my house bigger. She recommends a few options and explains which one would be better based on the picture of my house that I showed her. Araz is a very friendly, knowledgeable, and caring person. Unlike the other places that I went to, I recommend a superior Tile place. Araz finds me the best deals and follows up even when the project was done to make sure we are happy with the product. read more

My husband and I stopped by to see Mai of Superior Tile in North Hollywood, with Project Manager Benjamin Freeman of Treeium, Inc. (license 617148). This is our first home renovation and doing 2 1/2 baths. I first noticed how welcoming Mai was as soon as we entered the door. She and Benjamin worked on many projects with Treeium. That is a good sign that I won't be left on my own to figure out where to get the main materials needed for the reno. Mai was so patient from beginning to the end. She never lost a beat in helping us choose from a ton of selection they have in their showroom. I was overwhelmed but she kept us right on track and made the selection process manageable with Benjamin's help as well. I knew from the moment we walked through their door that I will be in good hands. We were given options when she disclosed some of the high-end pricing we've selected and out of her concern, with our tight budget, she courteously gave us similar and less pricey options that did not jeopardize the original material, color, and texture we initially selected. My husband and I are so impressed with the quality of service and the wide array of products they have in their 10,000 sq ft showroom. You should stop by and see Mai. Thank you for the awesome, courteous, professional, and excellent service. Thanks to Benjamin for referring us to you. Special thanks too to Benjamin Freeman of Treeium, Inc. (license no. 617148) I highly recommend them too. But we wary of look-alike Treeium...and go with the only one with 27 years experience doing home renovations and more. read more

I am not a fan of extreme reviews such as one star and 5 Star because most of them are by activists. The showroom is beautiful and there's a great selection but I have gone to nearly every show room in the area and this one had by far the highest prices. I won't give out any names or specific tiles models but here are the price differences I paid just a mile up the road. Superior tile price. $5.00 SF. Local competitor $3.29. Superior tile price $6.50. Competitor price $4.00. Just to be clear these are the exact same identical models there is nothing different not a manufacturer or a color so this is 100% verified. My theory is the high cost of staying in business paying for lots of ads and having a huge show room with so much manpower drives up prices. I am a small business owner myself and I went with the smaller mom-and-pop shops/ medium sizes outlets similar in size as the one I own in a different field and my results were massive. I spent about $8000 and I'm planning on buying another $4000 worth of finish off my house. Compared to the prices here I saved well over $2000 just on my first purchase elsewhere. Service was not as bad as some reviews make it out but being one of the best salesman in my company I can definitely give everyone there a clinic on how to close a sale. I was a walking $10,000 bill and nobody knew how to sell it to me. So to round up my reviews based on stars, -2 stars prices, -1 star salesman experience in targeting and closing a big sale. read more

I've been working in construction for a few good years now. Never did I experience such great service like the one I received at superior tile. Noy and Nir were my designers. They are attentive, responsive and to top it off, extremely nice. All material arrived on time which was great so I could manage my crews, prices are competitive. Great variety and above all, the quality is fantastic. read more

I understand that everyone has a different experience, sometimes dependent on whoever they talk to first upon entering a business. Luckily, I was greeted by Jordan. He worked with me to find exactly the tile I was looking for... after I waffled between several ideas! The selection was vast, and I was a bit overwhelmed, but he was patient, communicative, thoughtful, creative, and when it came time to order, he gave me a competitive price, and was able to order some samples of my marble tile to make sure that the color was going to be similar to the samples in the store, as natural stone can have a LOT of variation from store sample to actual tile delivery. I can't wait to see how my new master bath turns out!! Thanks again, Jordan, for being so patient with me and all of my many questions and concerns throughout the process. 5 stars for you!! read more

The worst customer service. Unprofessional manager very rude I m not going to come back . The manager which you are describing tried to do her best was not at all nice and kind . It seemed to me that she did not want to assist me at all , thats why I asked her to talk with another employee. I thought maybe another worker can help me with this . And also I didnt scream and disrespect anyone since I m also employee in another place . There was no any point to screem to somebody , as its very simple and regular condition which can happen everywhere and with everybody . read more

I have been here twice. Absolutely the WORST service. Both times. Do not go here. The reps start helping you and leave you for other customers. The worst. read more

I have nothing but good things to say about the folks at Superior, in particular, Rachel. She has been an enormous help both in the design and selection of the tile and flooring we needed to remodel and upgrade our bathroom. Any questions we have had, she or one of her workmates have quickly responded, and when an issue arose with part of our tile order (manufacturer problem), Rachel orchestrated a resolution that kept our design ideas intact and allowed us to keep our project on schedule. The showroom has a lot to see and choose from and several shower designs to give you ideas. We also found their prices to be as competitive as any in the area. read more