Where to start, holy smokes!…read more Inquired about a late model BMW X5, photos showed Bridgestone Alenza Runflat tires, vehicle description named "runflats" on multiple areas, even the Dealer description. We were sent a quick video taken by Jason Rosinni, quickly skimming past the tires. I got so excited about the X5 that I sent them a deposit and booked a flight to Knoxville. After my son, who is a tire expert, saw the video, he told me that they replaced the Bridgestone Alenza Runflats with Ironman Imove tires which are the cheapest tires on the market. After asking Mr. Rosinni about the switch in tires, he told me that the Bridgestone's were bald and they had to be changed. Ok, but why send me photos of Bridgestones valued at over $400 a tire installed, when they were replaced with a $143 tire? Also, the vehicle was originally sold with runflats and needs to continue to have runflats or provide a spare tire which Grayson did not. This is NOT the image BMW is striving for, and it makes me sick thinking about my experience with Mr. Rosinni. I had the most amazing experience buying my first brand new BMW in 2006, I just thought all BMW dealership were reputable, unfortunately, that can't be any more untrue. I got my $1,000 back from Grayson but had to eat my $500 airfare. NEVER AGAIN.

Buyer beware. Grayson BMW will scam you. They will sell you a car that hasn't been properly…read moreinspected. They scammed my 74 year old handicapped mother out of 43000 for a 2024 Infiniti QX60. Walter Grayson will not return calls after you talk to him and let him know what's going on. Infiniti said it will cost 10 to 15000 to fix the car. Also said the car wold never be the same. We took the car to South Carolina and thank God we didn't die. The only reason we found out about this is the check engine light came on and the car was trying to die on us. So when we got back we took it to Infiniti. Watch the video posted. The radiator is put up with zip ties. Very sad when you can't trust a so called reputable dealership.

Bought my Honda through AutoNation dealership. Am pleasantly…read moresatisfied continuously with their top notch service Department. My Honda CRV is at the end of warranty, but I will continue with their Service department. Competitive rates and excellent customer service. Special thanks to service and technicians

I've been with this dealership since my 2011 new car purchase with them, and things have definitely…read morechanged in the last few years. Bought another new car with them in 2024. Was told via email and by phone this spring that I had free services to use (e.g., oil change). When I arrived for my oil change appointment, I was told it was going to be over $200. I went to an oil change place instead. Last week I was told that my rearview mirror (which had popped loose) needed to be replaced and that they would order the part. They said it would take an hour to fix and be about $120. On the day of the appointment, I tried to move to an earlier slot and accidently chose the next day. When I called within 2 minutes of my mistake to keep my original slot, I was told "AI won't do it" and that they "might" be able to work me in. So the new part was there and presumably my opening had not been given away in two minutes, but they wouldn't book me because the computer said no. I went to another dealer that afternoon, and they put the original mirror back on my car. I was in and out in less than 15 minutes. No charge. I really don't know what to think about the situation, but I won't be back to Autonation. I keep thinking about my 2024 new car purchase from them, and the price I was given onsite. That onsite price was higher than the emailed price I had been sent an hour or so before by the same person I was talking to onsite. I showed him the email (sent from his email address), and he seemed annoyed, but gave me that price. It was the first of many concerns that I should have heeded a while ago.

Charged me 160 bucks for a gas cap and kept it 24 hours. Then drove off and still not right. Did…read morenot clear the engine repair code. Ridiculous!!

Dishonest sales tactics throughout my purchase. I was sold a vehicle protection plan that was…read moreexpressly described as providing 100,000 miles of additional coverage. At the time of purchase, no paperwork for the plan was provided--only a $3,000 line item on the invoice. After the sale, I had to specifically request the protection plan documentation. When it was finally provided, the coverage was 40,000 miles less than what was clearly represented to me during the sale. Additionally, I negotiated the vehicle price to $300 below the advertised price, but the final paperwork reverted to the original price. I caught this discrepancy just before signing. Buyers should review every line of their paperwork carefully and not rely on verbal assurances. Based on my experience, I would proceed with extreme caution.

I worked with Colton as my sales man and he was so amazing and helpful! Never pushy and put me in…read morethe perfect car for me! Mike with finance made the process so easy and explain everything perfectly to me, and over above and beyond for me to be in the vehicle I wanted. HIGHLY recommend Lexus of Knox.

Well I went to buy a car yesterday at Lexus of Knoxville. Found the car, drove it, liked it, sat…read moredown with super nice seasoned Salesman. Sticker price on web was listed, when we went to write up deal the dealership computer price came up and was reduced a little. Everyone excited now. Wrote up deal sheet, agreed to buy car with cash. No trade, signed paperwork, order some extras for car to be installed before pickup. Still excited! Salesman took the deal sheet to floor manager. Salesman comes back and tells me we have a problem. Sales manager comes over and tells me no deal they will not sell me the car because price in their computer was wrong. I had already bought car, WTH? Bait and switch begins. Tries to renegotiate price. I was not having it. Bad customer service and ethics. General manager would not accept their mistake. Total bad experience at Lexus of Knoxville. Only good thing to say is the salesman's was super kind and he tried to make the deal happen but his superiors screwed him over. Luckily I kept a copy of the deal sheet for proof if needed. Back to car shopping!

Just left Beaty Chevrolet. Absolutely the worst service....had an appointment at 7:30, arrived at…read more7:30 - at 9:25 am I asked for my truck back. It still hadn't gone back for service, and it was just an oil change and tire rotation, plus I asked them to check the brakes. The only thing I got? Sorry, we are slammed. Seriously? Then, don't overbook people if you don't have the right number of people to service them. Will not go back.

Absolutely horrible service & communication. Service advisor Tristian left me stranded when he said…read moresomeone would pick me up on lunch since he couldn't put me in a loaner yet, then when asked to speak to his management he laughed as it was a joke and was told he wasn't there. Was also suppose to get additional service and wasn't completed.

BLUF very happy with the service they delivered…read more DETAILS My engine check light popped up and they checked the car, offered snacks, beverages and updates on the progress. They prepared an assessment and spend several hours solving my problem. No replacement parts were needed and finally they surprised me with with no costs. I'm serious, I paid nothing. That's service I only know from my own service point in Germany. Thanks guys. Well done and my motivation to rate five stars which is absolutely unusual for me.

POOR experience all the way around. Spent 2-3 days working with their nonchalant attitude, and…read moreclearly got the vibe they could care less to sell a car and make their clients happy, only to be bait & switched in the final hour. If you want an honest and pleasant car buying experience (which I is hard to come by in the auto industry unfortunately), please choose another dealer. Was extremely upfront in desiring a car they had on their lot I wanted to purchase (and make a quick decision on) and was even ready to make a multi hour trip to get it, shared more information that I needed to about another deal I had on the table in the spirit of transparency and ultimately received a promise of a price that was then reneged on in the final hour (due to a "mix up"), as well as extra padded costs added onto the final price. Untrustworthy all the way around. They'll charge you double what most dealers will charge you for a customer service/doc fee and then they'll charge you another $600 for an MBK package for a coating THEY chose to put on all of their cars which is non-negotiable (last time I checked, the buyer should have that option). They'll also avoid your request to break down the "taxes and fees section" to make it cumbersome to know what you're paying for what. In the end, I was ready to pay more money for a car with merely a different color scheme than a deal I already had on the table (and was ready to make a lengthy drive to get it) all for them to ultimately screw up the deal over $500. $500! They obviously care more about ego than selling cars. And oh, by the way this was all over a 2026 leftover! Honestly, I dodged a bullet, as I imagine I would've been met with more dishonesty once getting onsite. Do yourself a favor - don't deal with the immature and inexperienced salespeople here (they're a dime a dozen anyway) and find yourself someone with more experience from another dealer.

Entertaining to say the least! Great group of people that work hard to get you into what ever you…read morewant to buy!

They have an employee by the name of Charlie or so he says that's what his name is, that place an…read moread on Facebook that says Ole Charlie Motors, Inc. And that he can get anyone and everyone financed regardless of credit. That he has every name brand and model in stock and just give them a call. So we did and he directed us to come visit him at Ole Charlie Motors. Which turned out not to exist. It turned out to be Ole Ben Franklin Motors. Us believing his story, that he had just purchased the dealerships, all of them, that he was waiting on the signage to be replaced; however, he definitely wanted to sell us a vehicle and was very forceful and demanding and wanting our personal information prior to even looking at a vehicle. We felt violated when he demanded our drivers license licenses, Social Security cards, proof of income, proof of insurance, and the like. Come to find out, there is no such thing as Ole Charlie Motors. He has misrepresented himself on every social media site there is. As we were walking around the lot, there were several unsatisfied customers who forewarned us to not purchase from this dealership and especially Charlie. Seven independent different people came up to us and said this. They even let us listen to voicemail messages of his constant calling which bordered harassment. All seven individuals had not had their vehicles for more than two weeks. One person only had the vehicle for two days and wanted to return the vehicle and get their trade-in back. Of which he denied and declined. This individual does not seem to be a manager; however, he is not in management at all. He is not an ethical sales person, nor do I think he has an ethical bone in his body. We were given his true identity by four of the seven individuals that approached us, they even stated that he is initially from Decatur, TN but told them that he recently moved to Knoxville, TN. It appeared to us and the other individuals that were there, that approached us independently, that Charles LoCicero was under the influence of some type of narcotic. We took our business elsewhere and are extremely enthused with what we purchased. We do not need subprime lending and we are so grateful and thankful to the people that approached us. There still are good people left in this world. My suggestion, do your homework in advance, and definitely go to a reputable dealership that carries many brands/factory accounts, for example, Chevrolet, GMC, Ford, Nissan, BMW, Land Rover, Jeep, Dodge, etc. If any of the seven people that approached us read this, we thank you so very much! We owe all seven of you and your significant others lunch.

Phenomenal in my opinion. Darion the shuttle man is my hero. He's so funny, caring, sweet as honey,…read moresmart, engaging, entertaining and the definition of a man. He waiting till I was inside before he left which was so chivalrous which we lack in this world. Best move hiring him. He NEEDS MASSIVE RECOGNITION ITS DUE TO HIM . The ride so smooth and safe. It was a joy and honor meeting a true god loving faithful man. Thank you Darion.

Great and fun employees, and a great experience all around! Thomas Loose was our salesman, and he…read morewas great! Couldn't be happier with my new GT!

I found exactly what I was looking for at Carnation without any sales pressure. I was able to test…read moredrive the car to my local mechanic who gave me the thumbs up, making it easy to decide on buying it! I highly recommend their salesperson Alex who was very helpful both before and after the sale!!

Alex was and still is extremely helpful from the point of purchasing my Volvo to now servicing it…read moreas needed. Andre is extremely knowledgeable and respectful of customers on the service department as well. These guys take care of you like family. Would definitely see them if I need to purchase another vehicle.

What an amazing job to Robert for making our day! After my husband calling to show the interest in…read morethe vehicle and even going as far to keep us posted till we could get there!! We had a limit and he met that with flying colors. He made a 16 yr old very very happy. Would total recommend dealing with Robert the sales man and Dave the finance manager!!! Thank you so much

At first it was a 5 star because the dealer that helped me was knowledgeable, friendly, respected…read morespace, flexible and helpful. So i purchased a used car from them. I went through the finance department who I thought was legit. He told me the finance company would contact me and set up payments, so I left with paperwork and thanked them. Then a couple days later the finance guy calling and person who sold it to me said they forgot to take my downpayment and i had to come in again to pay them. I did. Then a month later I still hadnt heard from the finance dept and my payments were going to start in 2 weeks. I contacted the financer who said they never received paperwork showing I had a loan with them. So I contacted the finance department multiple times in one week who was not responding to my calls. Then when i reported it to his boss, he tried saying he tried emailing me but couldnt tell me what my email address was. I asked about the finance dept bc I need to set up payments as its due in 2 weeks and I need to set it up. He said he just sent the paperwork (id had the car for a month) to them and should hear soon. Ironically the next day they contacted me so the dealer waited a month to send over the paperwork. Had I not pressed them would they have? Then two weeks later I went to make a payment and i looked over my paperwork. I realized they charged me dealer fees when it was on the website dealer fees included and was agreed with the person who sold it to me that I wouldnt pay more. They charged me for the key fob replacement, they charged me for theft protection on my car i never asked for. They added things I never agreed to and was told just sign here. Then while averaging the numbers i noticed they overcharged me in taxes for state and local. I checked with knox co and they said i had to get them from the dealer. The dealer said that i wasnt overcharged and that I wasnt getting my money back and that was it. I confronted the person who sold me my vehicle. I told him the finance dept there said you told them we agreed to those items on the bill of sale when it was just the opposite. He said he had to and had no choice. They also increased my payments that were supposed to be 100 dollars less. Do not go there they either dont know what they are doing or they are friendly to be corrupt. AVOID.