We came twice, one during soft opening early July, the other was today, both on a Tuesday around the same time, both through yelp reservation. I am going to share both experiences in one review.
First visit (4.5 stars):
We were seated right away upon letting the host know we have a reservation. Other walk-ins not so lucky. We ordered the supreme pork XLB, shrimp XLB, fried pork chops and scallion oil noodle. Once we ordered, we immediately received the ginger slices for the XLB. Everything came out pipping hot, we liked the pork XLB better than the shrimp. The shrimp XLB was less soupy. The only drawback of the XLB is that it only have 6 pieces. The pork chops were amazing! The scallion oil noodle was a surprise. We thought it was going to be like ginger scallion oil that was served cold, but it wasn't like that! It was served hot and it tasted refreshing and very armotic! It was really good! Server was attentive and even tried to decipher when my dad spoke to her in Chinese. Overall, I felt this place has one of the best XLB on island (Mian & Bao is up there) and don't be shy to order other non-XLB items on the menu!!!
2nd visit (3 stars):
I have been craving for XLB so we went back today. We got there a little early but they were able to seat us right away. We got the ginger slices before we ordered. We needed a few more minutes when the server came, but she informed us that they don't have the crab XLB, the truffle XLB, or the wagyu XLB. What a bummer, I would guess then they don't have the assortment XLB either. When the server returned, we told her we would like the supreme pork XLB (so classic, gotta have it), pan fried pork dumplings, and the braised beef noodle soup. It was only then she informed us they don't have the beef noodle soup, they only have the chicken. We end up going with the tan tan noodle and requested mild as it has a spicy sign on it. My mom cannot eat spicy. The server said they can put the spicy on the side. The XLB came out first, pipping hot as usual, good stuff. Then tan tan noodles came, the noodles are similar to thin udon and was cooked perfectly el dante. Very peanut and the spicy sauce was served on the side and adding a little sauce was good enough! Glad they were able to put it on the side for us!! My dad decided he wanted to try the dessert XLB. He thinks the chocolate one would be too sweet so we wanted to try the sweet taro. It took some time for the server to get back to us, but when we tried to order, she said they don't have that, either!!! So we end up ordering the lava custard bun. It came out steamy hot and the custard was really lava-like oozing out of the bun as we bite into it. My dad comment it is better than another location that is closeby ;)
HOWEVER, there is zero excuse to be out of so many items TWO WEEKS AFTER grand opening. I don't blame the server not telling us ALL the items they don't have, maybe it's their way just to get us to stay but I was just disappointed we couldn't try the other items on the menu.
This place is a semi-upscale dining experience. It fits Ala Moana Center's vibe. It has high ceiling, it has a bar for alcohol, but you also have to pay for tea. I feel their kitchen viewing area could be placed in a better location. Also one of the kitchen counters for servers to pick up food and bring to the tables are located near the bathroom. If a server didn't look and if a patron rushing to the bathroom, they could easily collide into each other. Patrons should pay attention as they head to the bathroom to avoid any casualties with the piping hot food. Also, if you haven't checked out the bathroom, they have mouthwash! But the 2nd time we went, they didn't have any cups left. We can't have nice things in the bathroom in Hawaii....people will take them!
Pictures were taken from first visit. We didn't take any pics today. I hope today's visit is just a one off with unavailable food items, and not something we will continue to come across. read more