We came here last night to celebrate my wife's birthday. Chef Emilia was super friendly and very accommodating to our dietary restrictions. My wife is vegan, so I kindly asked Chef Emilia to please exclude our dishes from any meat. We started off with Chinese dumplings which was a really cool process. We used all sorts of vegetables such as mushrooms, green onions, and ginger. Emilia showed us how to stuff and wrap the dumplings as well. Next was vegetarian noodles in a wok. Emilia taught us how to cook certain vegetables at certain times. How and when to adds ingredients to hot oil. Lastly, we learned to make fried green beans. The class used chicken stock in order to coat the beans, however Emilia showed us an alternative that didn't require any chicken stock! All in all we loved the experience and my wife has a good time. We received a 10% discount on anything in the store! We bought a dumpling steaming tray! We'll definitely come back to try their Thai cooking class read more

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Took a cooking class for my girlfriends birthday, it was more of a baking class. We made French Macarons with a total of 4 other people. They set out some coffee and small snacks while you wait for everyone else to arrive. They're isn't really a check in, just go to the back and find your apron with your name. Our instructor was Pam, and she first explained to us what we would be doing. The only downfall to the class is that you are split into groups of 4. Meaning yes all 4 of you whisk the same bowl and pass it around. It would be better if you can be split into your own group/party. Took about 2-2/12 hours. We took about 15-20 Macrons home. They were even better the next day read more

Sur La Table - French Macarons - Kitchen Supplies Near Me - Newport Beach, California

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Having read the reviews of bad customer service, and especially with classes, I proceeded to register for a class. But, I thought I was doing it correctly. The website is super glitchy. It was made for the wrong dates. Everyone speaks kindly on the phone to you but they will not cancel or help you get a different time. Even with emails. Calls to the store ahead of time. Head the bad customer service warnings! You better love or know you have registered for the correct date by registering in the store and taking pictures of dates. read more

Products are not guaranteed. Store will not accept returns of new and used products, even if the item is unsatisfactory

This is a review of their cooking classes. Way too expensive and we kinda got screwed cuz they placed us in a group of 5 to keep a family together, but that also meant we had to split food that's meant for 4 people between 5. Other thing worth mentioning is that while everyone has to wash their hands, people still touch their phones and wipe their faces and eat with their fingers thereafter and we all split the same ingredients. Kinda gross when you don't know your neighbors. Those were the negatives. We picked the sushi class because we're big fans. We got to make veggie, spicy tuna and California rolls. Nothing was too difficult and the staff was nice. You get to eat everything you make and they also had complimentary green tea, coffee options and some apples and cheese. I'm sure it changes depending on the class. read more

Ooooohhhhhhhh Aaaahhhhhhhhhhh -- that's the sound of pure orgasmic fervor! Can you blame me if that's the way I feel whenever I step into a Sur La Table? I used to walk into one at least once every fortnight while living in the Bay Area.... not always to purchase something otherwise I'd be broke .... but just to see what's available. To be able to touch and fondle some of the new cooking utensils is pure heaven to me. Yes, I'm a kitchenware pervert, that's what I am. Since moving to southern California not long ago, I'd not stepped into a Sur La Table for a very long time. Hawaii didn't have one so I'd have to say, it's been almost a year so I'd been having SLT withdrawals. Today, when I saw it, I let out a little 'yelp' which startled hubby. He thought something was wrong. I couldn't even speak but just waved at SLT with the sheer excitement a child would have at the sight of an FAO Schwarz. I rushed inside and looked around.... soooooooooooo many items, lots of fall and Christmasy colors. Oooooooo look at all the utensils in new colors. What I was REALLY interested in was "do they have knife sharpening services" there. I used to take my knives into SLT 3x a year to get them sharpened. Needless to say, my knives are in need of one desperately. The lady informed me that they do, but I would have to leave them over night. *sigh* better than nothing. *YELP* did I mention how excited I was to find SLT not too far away???? *YELP* read more

Sur La Table - Kitchen Supplies Near Me - Newport Beach, California

Today my friends and I took the Buche de Noel baking class. We were a little disappointed. They didn't seem to be very organized and didn't have enough mixers for everyone. Also, there didn't seem to be much guidance for these difficult Yule logs. For the $89 fee, I expected more. They didn't even have boxes to transport our finished logs to our homes. The cellophane we were given messed up the frosting so by the time they got home, they weren't presentable for guests like I had intended. read more

This review is in regards to their return policy, which I now see is not popular based on some previous reviews... I purchased a Capresso grinder model 595.05 from Sur La Table. Expensive, but supposedly worth it. Very soon after purchase it was not operating correctly... it became clogged/jammed easily and even when meticulously cleaned it would no longer grind coffee. I returned it to Sur La Table and they replaced it. The 2nd grinder broke within a month for the very same reason. After checking reviews on Amazon I discovered that this particular grinder/brand is inferior in the consumer burr grinder market and is actually prone to continuous breakage! When attempting to return the grinder for a different brand, Sur La Table informed me that I now have to go directly through Capresso. I didn't think this would be an issue so I called Capresso and left messages, sent e-mails through their website, etc. Never heard back from them. Two months later and I still have not received an e-mail or phone call. Neither company - Sur La Table or Capresso - has been helpful. I threw the Capresso grinder model 595.05 in the trash. Obviously I cannot recommend purchasing this brand. As well, I hesitate to purchase anything from Sur La Table again since their warranty/return policies are not as favorable as most other home/kitchen supply stores. read more

Consuelo provides one of the BEST customer service. We had a unique situation where we found two Staub items but they were sold out nationwide except for the two stores in Florida! Consuelo was super patient, walked us through the whole process. The whole transaction took 45 minutes to fill out both paper orders, calling the other stores to get their prices (after tax) and have them shipped to our homes. Thank you Consuelo for patience and your help! read more

Return baking dishes that cracked the first time are use them. The clerk told us to bring him the box and they will give us credit. The price was $40 and when we went to return it the manager will only give us $10 in return. He was very argumentative as we were the customer that's not our fault that you sold me baking goods that you could not put an oven which was advertised. The manager was rude arrogant and really didn't care about the customer. When we found something to replace it with he would not ring us up as he told us to go in the back of a line. We feel we were on wanted Guest and we will never be back. read more

Unprofessional, cancelled class on our anniversary without notifying anybody. Acted like they did a favor by giving a refund. Do not go here. read more

Consuelo was so helpful, as is all of the staff at this location! Love this store. We came for one free knife sharpening which is offered with purchase. That's as long as you own that knife! Awesome bonus!! Stephanie, the assistant manager took *both of our knives, sharpened them... but she doesn't stop there. She will slice through a sheet of paper as many times needed, to make sure it's like a new knife. If it doesn't make the sound that she's listening for (don't ask), she'll keep sharpening it until it's perfect. Thx ladies! * Additional knives are only 5 bucks to sharpen read more

Sur La Table - Kitchen Supplies Near Me - Newport Beach, California

Extremely rude employee named Sherry was very unhelpful, condescending, and flat out rude. I will never shop at this location again.

This is a terrible company. They are obviously affected by the slow down in their industry. I ordered a $90 cutting board in May. Within seconds of ordering it (accidentally), I called them to try to cancel the order and they told me they would not process a return once it's ordered. I had no choice but to accept this. Fast forward to July 15th 2024, ( 3 months later) the cutting board is coming apart a the seems, it is separating and warping. I called their customer service number and a foreign person with very limited enfglish told me there is no warranty. They told me to call John Boos and company but could not provide any contact for me ( I dont know who john Boos and Co are). So strange, no accountability and they do not care about the customer experience. I will not be buying anything from Sur la table going forward. This is not related to the Newport Beach office specifically, rather Sur la table corporate. read more

We are a SurLaTable if aficionados! From cookware to knives and even cooking classes for longer than I can remember. Today we were hunting down some LaCreuset bakeware and thanks to the the Store Mgr Stephanie and Karen D we found exactly item that was on our Christmas list. Stephanie is wonderful to work with and this location without question is the best store in the chain. The staff is always friendly, and very helpful. The store is also well stocked, clean and the service is prompt and polite It's always a pleasure to visit this store and pick up something nice to enhance our cooking at home read more

The bistro bites cooking class was so fun and worth it! The chef was knowledgeable and taught useful info for cooking. The food we got to make was delicious. Would definitely take more of the classes here! read more

The staff is really nice every time I come. Lauren, the cashier, was especially gracious with us. One of my mom friends was being pretty indescisive with her purchase, but Lauren patiently waited without complaint. What a good sport. The staff is also well informed about their products. The store is always organized and well stocked with samples too. Even the clearance is organized and has great variety. I also can always find parking nearby even on the weekends and they offer cooking classes which seemed fun. I don't go to many Sur La Table, but this one is great. read more

I finally took a cooking class at Sur La Table, and it was definitely worth it. They have a huge selection of classes to chose from, mostly for $69 for a 2-hour hands-on class. I chose one of their vegetarian classes focusing on Indian cuisine. The instructor, Lauren, was very knowledgeable and easy to understand. The eight of us in the class divided up into two teams and started working on the five recipes for the class. Lauren helped us with the more difficult parts and was there to answer any questions. We got to take home a set of all the recipes. Once all the dishes were done, we got to sit down and have lunch! I already want to make what we learned at home. And each participant received a 10% discount certificate to use on merchandise in the store. I definitely took advantage of that. read more

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Well eons later, I finally make my way to Sur la Table for our cooking competition! Here's the deal: I offered to host and find a fun event for our next company outing. These ladies have been going out for years doing different things together so it was challenging finding something new, unique and fun for all of us to do together. Hooray for Rochelle at Sur la Table! We did a first-ever "Iron Chef" competition! We were separated into two different groups. I was given many different food options to choose for battle based on my budget which included fresh made pasta doughs and we can make sauces, panini's, pizza, salads, etc. Naturally i thought going w/the fresh pasta was the best and tastiest option! So we had two separate linen tables to sit at. At the center of both cooking tables was a big table full of fresh ingredients for us to choose from to make our pasta sauce including: shredded/fresh mozzarella, fresh basil/oregano/italian parsley, whole pecorino, parmesean, blue, ricotta and goat cheese, calamata (sp?) olives, carrots, eggplant, zucchini, tomatoes, canned tomatoes, garlic, onions, celery, sausage, pepperoni, nuts, anchovies, etc. Both groups were given fresh pasta dough to work w/(made before hand since we only had about an hour to prepare the food) and Rochelle and Kate were supervising, giving advice and helping us with anything we needed (different utensils, more bowls, more ingredients, etc) It was a lot of fun and both teams were super creative at making their dish. My team made raviolis filled w/tons of cheese and pepperoni in a zucchini/eggplant and tomato ragu, yum. We also used brussel sprouts since Rochelle said we'd earn some extra brownie points if we figured out a way to use them :P. The other team made angel hair pasta w/sausage, tomatoes, mushrooms and cheese. Rochelle and Kate baked some bread w/olive oil and rosemary butter and made some caesar salad for our meals after the competition too, it was great! We also had lemon water. Our hosts were very nice and fun. Rochelle's got humor and spunk that def added to our experience. Both Rochelle and Kate were our taste judges and they both agreed, it was a delicious tie. =) We also received 15% off coupons for the store! So all in all a wonderful experience at a great price. I'd def recommend this for a next company outing or even just fun w/your friends. read more

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closes at arbitrary times, not sticking to reliable store hours and employees have bad attitudes

Terrible experience with Christmas gift I ordered and they cancelled due to not having stock. More than a month later and after Christmas, they rebilled and reshipped and I called and requested a reversal. Weeks and phone calls later this has not been resolved. Luis in customer Service does not listen or sympathize or get the job done for the customer in this case. read more

BEWARE!!! Sur La Table does not honor the warranties on the products it sells. This company fails to accept returns of defective products it sells, if returned more than 60 days after purchase, thus ignoring express warranties written on product packaging. Consumers are on their own, and Sur La Table does not care. I feel fleeced by being stuck with broken merchandise, after spending thousands at the Corona Del Mar location over the years, at a store I mistakingly thought was reputable. Never again. I had to work with the companies directly to deal with my issues rather than with the high end retailer that sold them to me. read more

If I could leave a negative star, I would. I ordered a stand mixer early December with "guaranteed delivery by Christmas". It's now mid January and the item still hasn't shipped. I've called customer service 3 times, each time they just tried blaming their vendor rather than taking accountability for their guaranty. Each time the customer service rep lied to me about not having a supervisor and refused compensation for their negligence. Horrible experience and horrible customer service. I would recommend not purchasing anything from this incompetent,deceptive company read more

OK...I love all Sur La Table stores I've ever been in. This particular one is my favourite since it's the closest to home. I come here at least once every couple of months. Most of my kitchen is filled with cooking tools and decorative items from this store. The staff are helpful and super friendly. They also do cooking classes here which I plan on taking some day with the hubby. It's a pricey store but he quality is so good that everything lasts for years. For some reason, things purchased from here, have a tendency to disappear from my kitchen. Thus, coming here so often. But I look forward to coming here and finding new inspirations and toys for the kitchen. read more

I waited to ask a sales person if the store had an item stock. She walked past me once without acknowledging my presence. I waited until she came back and she absolutely would not make eye contact and walked past me again and went to another group of customers. The store did not have very many people inside because of virus restrictions. I have shopped at this store for the last few years at Christmas, passing by the store at the big crowded mall. I won't be shopping here again. To bad how a person's people skills ruin customer satisfaction. It also lost a significant sale for the store. read more

Baiting...needed the gadget to devein shrimp. Advertised is FREE tote, Fill it, 20% off. Asked for tote prior to payout, "no more" I asked about raincheck; said she'd ask. Manager "all gone; while supplies last" Wouldn't it be best practice to post that on SIGN outside Store..no more totes. Ie Baiting... Didn't get my 20% off my purchase, no tote, to fill! despite ADVERTISING SIGN. Oh my...in stride. While there.. There was a Cuisanart item I considered buying as well as the Kitchenaide Pro Stand mixer adding a few attachments. And a needed item for my Nespresso...about $800-&1000. Went to Target and got 5% off for cash purchase. Didn't get Cuisanart Grill. Still for sale at SurLaTab read more

Very aggravating, the manager consuello was extremely rude. According to the signage the store is allowing five people in at a time however even when multiple people would leave she would not allow people entry. Low on inventory and not a friendly staff. Order your supplies online and will be delivered to you faster and simpler, don't waste your time going to the store! read more

I came here for their date night chef's table cooking class and had a great time! If the classes weren't so pricey, I'd be here every week. Most of them are $69 or $79 per person. The store itself is really nice. They have enough kitchen supplies and gadgets to satisy any chef. Their items aren't cheap but they have sales and a clearance section in the back. Also, when you take a class, you get a 10% off reusable coupon good for a week. The classes are held in a spacious kitchen in the back. Our teacher, Lisa, was great. She was informative and funny. Most of the prep work is done already like on cooking shows, but you do learn cooking techniques and get to practice on some of the ingredients. I only wish the class went at a little slower pace. It would've also been nice if we worked in pairs instead of groups of 4 so we could get more hands on time. The food we made was delicious! We made scallops, steak, fennel salad and pot de creme. We each got a pretty good portion of everything to try but I wouldn't recommend coming to a class starving. Definitely take a class here if you can. It's fun, educational and yummy! read more

I wish I could write a better review, but unfortunately, this is not a stellar class to take whether it's a first timer or a seasoned cook. I suppose first timers would not be able to recognize the short comings by the "chef's" conducting the class, nor the sub-standard results. Perhaps not all classes are as dismal as the one I attended, and perhaps, some of the chef instructors know their "stuff". Sadly, that is not what was experienced in my class. While the class was fun as the participants were nice, it was not well organized, the items did not come out properly ( pro chef didn't set the right temp on the oven), and it was very unorganized from start to finish, and all around, was not a good example of how to properly prepare food. Due to the "chef" being so disorganized, the class went well over the allotted time, as the next chef was trying to prepare his food for the next class; so everyone was on top of each other - we were rushed out quickly with the "chef forgetting about presenting one of the items we made. If you've never cooked before, you may think this is how it's suppose to be, but since I am a very well-versed gourmet cook, my perception is this program needs A LOT of improvement. I didn't learn any new tips from the class, nor any new techniques. We were told to just separate eggs using our hands - what? A mess for those who didn't know the simple method of separating using the shell at the very least. No, I do not recommend. SurLaTable - do better. Your classes are not cheap and your name is over the door. read more

Wonderful place to buy cookingware, if you have the money. This place reminds me of a smaller Surfas, with comparable prices. There's also an area for cooking classes, as well as an espresso machine vendor. Good thing about the classes: free samples for shoppers! Perhaps when I get out of grad school and get a house, I may have some money to splurge on some of the awesome kitchenware here! read more

My daughter Amanda has been to Sur la Table Summer camp which was such a great experience that she signed up for another week right after the first one. However, 2 years later I tried signing up for a class and the staff was so unknowledgeable. I spoke to the person in charge of the classes and still didn't know what was going on. Too too bad. If they can't get the information of the class right I don't see how they could teach a class thoroughly and informatively. I cancelled the class I signed my daughter up for. read more

I like this store. I'm not a big cook, but when I come to this shopping center, I like to take a look around. There's tons of items to choose from and the store is clean and organized. It is a pleasant place to shop. I make purchases here for gifts, as there are cooks in my family. I have been to this store multiple times, and every time I come in here and make a purchase, the sales associates want me to create an account. I choose not to do so, because I feel it will not benefit me in the long run as I am not a big cook. And every time I explain my reasoning to the sales people, they just seem to have a bit of snobbery when they hear you aren't into cooking. Just seems strange to me; I would think they would just want the business, regardless if the customer wants to create an account with them or not. read more

This is a review for the cooking class. Overall, still had fun in the class but not worth the money especially as a birthday gift. They canceled the class a day before and then called back saying that it was going to be resumed. The dishes were not accurate to the description. Out of the four dishes that were said to be done in the class, we only learned to do two while the chefs made the other two. Two of the dishes were not accurate either, they couldn't find the correct wrapper for Har Gow (the class was added to the calendar for over a month) and used the incorrect broccoli as well. After making the meals, they mixed up the ones that we made with other customers'. Didn't find the chefs to be that kind either. read more

For the price of the items they sell, the return policy is dismal. I bought a $4K coffee maker that within 2 months of use started leaking water all over my kitchen and ultimately damaged my wood cabinets. When I checked the receipt for the return/exchange options I realized that returns are only valid for 30 days and must include all packaging and receipts. I was 60 days out from the return and am very disappointed in this. For a large company that sells overpriced kitchen electronics, I would think they would at least have a somewhat decent return policy. My advice, buy from somewhere else that has a 90 day return policy, you never know when the product is going to start failing. Also, it was a Jura Coffee maker. This is the 4th one I have owned and would absolutely not recommend this brand. My 20 dollar Mr. Coffees have never failed me and the Jura's are constantly breaking resulting in costly repairs and shipping it across the country. I'm giving 2 stares because it does make good coffee when it works. read more

After being so excited about the super expensive pan that I bought, mainly cause I was told I wouldn't have to cook with oil, I was sorely disappointed with it when I cooked my meal. Pretty much the short of it was that the bottom of the pan was burnt black and the chicken didnt even cook fully before I had to ditch the pan and take out another one. It was a real let down, because I was told by many people there that the demeyere pan was the top out there, but it was far from it. I thought it was maybe just me, but I got a call from my mom the next day who said she had the same problem with the exact same pan I got her. So in a sense this star is not a reflection of the actual store, but more so the advice they gave me about the pans. I will still go back there, but from now on I will stick to what I know. I am not saying they lied to me, but they clearly don't have their info right here, I mean when 3 people who work there tell me the same thing and then it comes out being completely false it makes you wonder. read more

Thank you for having such wonderful gadgets and sauces and condiments. And who can forget the cute aprons with matching oven mits that I bought but have never worn. And all those cute little ramekins and bowls and every friggen thing that you can ever imagine or want in your gourmet kitchen. I love you for that and love spending hours browsing over everything that you pack floor-to-ceiling in your shop. And thanks to the lady who helped us purchase our new 10 piece All-Clad stainless steel cookware that is supposed to last us forever...and after that price....it better too! I will be back to shop again....another day....soon! read more

Did my first cooking class EVER tonight and I highly recommend it! Make sure to get a class taught by Alexis because she is THE ABSOLUTE BEST!! Not only is she a great teacher and knows literally everything but she is super down to earth and pleasant to cook with for 2+ hours. Can't wait to have another class with my friends/family and of course Alexis! read more

This is a really nice store located in Newport Beach. It's one of the larger Sur La Table stores. The kitchen area in the back for cooking classes is large and well organized. Very clean! Nice staff. Very pleasant store. Came in here looking for a few kitchen accessories. Easy parking in the plaza. Ended up buying jam making supplies. Trying to use up the oranges from our trees on our property. read more

Sur La Table - My favorite store second to Williams-Sonoma. I want the cup warmer. - Kitchen Supplies Near Me - Newport Beach, California

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Sur La Table needs to get its act together. After patronizing this store for 15 years, I've always had to wait in a line at least 5 deep. Granted most of this waiting is done during the Christmas season when segments of my extended family demand their kitchen trinkets, and I understand that each and every $30.00 plate and shiny orange pot is lovingly wrapped in that cheap brown paper with the wood chunks still in it. But 7 deep on a Thursday afternoon in January while three employees paper up $500.00 of Emile Henry while the rest of us wait is unacceptable, especially with the four other employees wander the store like zombies and the three other cash registers go unused. The box layout of the checkout area does invite line cutting and it's fun to see and hear Mrs. Range Rover and Miss Panamera verbally dukeing it out across the cash registers while the single cashier clads the All Clad. read more

I'd have to say 3.5. I love cooking as well as eating, so I'll write from those standpoints. I attended the cooking class with a couple of friends. Pros: -food selection is good and tasty -you get full for sure -they give you one glass of white and one glass of red -knowledgeable and friendly chef and staff (there were two helping) -yum dessert Cons: -not enough stoves or space to accommodate three sets of groups -I like to be hands on in cooking classes, but the cook did most of the cooking half way through. I didn't feel that this was really a cooking class, more like a class to taste the food the chef prepared -not enough wine to go around -can't take home food -cost is high for the total experience read more