Came here on a whim Monday morning for the first time. My sleep has been awful and my body was…read morepaying the price so I was lucky to be able to walk in and immediately be seen by Nicole without an appointment. Nicole definitely knew what she was doing! I did the 60 min deep tissue. She was very strong and attentive. She immediately found all my knots and some tight spots I didn't even know about. She recommended next time to do 90min and that I would see the best therapeutic results with a massage every 2 weeks. I would come back again and see Nicole! I do wish there was less sound bleeding and maybe the ability to turn the lights down lower/music up a little, but otherwise I had a great experience.

The reviewers got it right on this one. Whoever recommended Mandy... THANK YOU! Mandy is absolutely…read moreamazing and I feel so relaxed and refreshed after my massage. She literally got every knot out of my body. I wish the rooms were a little more sound proof as I could hear phones ringing and people talking throughout my massage, which was not ideal, but overall I would still recommend this place!

I can't recommend this place enough! From the moment I walked in, I felt welcomed and relaxed. The…read morespace is clean, peaceful, and has such a calming atmosphere. My massage was absolutely amazing--one of the best I've ever had. Lala took the time to listen to my concerns and focused on the areas that needed the most attention. The pressure was perfect, and I left feeling completely refreshed, relaxed, and with less tension. If you're looking for a high-quality massage and exceptional customer service, this is the place to go. This is my go to place.

Lala did an amazing job! This was the best massage I've had! Will definitely be coming back.read more

So, Amy contacted me and expressed she had never been treated in the manner I treated her; which…read morewas confusing. She stated she would offer to refund me the difference of what I paid her and whatever I thought the massage was worth. I thanked her and named a price. I sent a request for the refunded amount in VenMo. That was 4 days ago. I have not received a refund, nor have I heard from Amy. Instead I received a random message in Yelp from Amy telling me to write as many reviews as I like. This was odd and I flagged the content of the message exchange in Yelp so they can facilitate whatever was occurring between Amy and I. I then copied and pasted my reply to Amy into VenMo, hoping Amy would see it and acknowledge her offer to refund me for part of the cost. I still have not received the refund Amy offered nor have I received any communication from her to clarify what she did intend to communicate or to proceed with a refund she offered. So, at this point I presume she never meant to refund me, like she stated.‍ Approximately an hour after posting this, Amy accused me of harassing her.‍ Proceed with caution if you decide to reserve her services. First and last time for me.

I've been seeing Amy for post operative lymphatic drainage massages and I am so happy I found her!…read moreShe is an absolute healer and knows exactly where the imbalances in your body are and how to help improve range of movement and relief from post operative swelling. She's been essential to my recovery and I am so very grateful for her help!

Book Tony. That's it. That's all. That's the review!!!…read more I typically visit every three months for an 80-minute hot stone massage and was previously seeing Gabe (unfortunately, he's no longer with Woodhouse). Gabe was fantastic--he always listened to my needs and paid extra attention to the areas that needed it most. This time, I was paired with Tony and OMG--he was amazing! You know a massage is good when you catch yourself snoring? That was me, LOL. Tony provided the perfect amount of pressure and, like Gabe, really listened to my concerns and focused on the areas I needed most. I left feeling completely relaxed and refreshed. Highly recommend!

I visited Woodhouse Spa Walnut Creek on Sunday, July 19, with a friend. I had a facial, and my…read morefriend had a massage that I had purchased as a birthday gift using an online gift card that I purchased in October of last year. Both the facial and the massage were enjoyable, and we were happy with the services we received. Unfortunately, the experience at the front desk completely overshadowed our visit. When we checked out, my friend was told she owed the full amount for her massage. I explained that I had purchased the online gift card in October of last year. The front desk immediately asked for the confirmation email. I explained that the purchase had been made months earlier, I no longer had the email readily available, and that when I called before our appointment, I had been told we did not need to bring the confirmation because they would be able to look it up. Instead of trying to help, I was told that wasn't how they handled gift cards and that they had no way to look it up. Rather than feeling supported, the interaction became unnecessarily uncomfortable and felt more like I was being questioned than assisted. The staff came across as rude, disorganized, and unprofessional, showing very little interest in finding a solution. Ironically, after insisting they couldn't look up the gift card, they eventually searched under my name, even though the gift card was for my friend, and found it. Then, after processing everything, they initially told my friend she still owed $100. When I said I would pay it, they responded, "Oh, sorry, correction, you actually have a $100 credit." That level of confusion only reinforced how disorganized the checkout process was. When it came time to pay for my facial, I was then asked, "Would you like to just do the customary 20%?" Rather than presenting tipping options or allowing me to decide for myself, the question felt presumptive and added to the uncomfortable experience. To top it all off, immediately after everything we had just gone through, we were asked if we'd like to rebook another massage. After the experience we had at the front desk, it felt completely tone deaf. There was no genuine apology or acknowledgment of the inconvenience. The treatments themselves were good, but customer service is an important part of the overall spa experience. Unfortunately, the disorganized, dismissive, and unprofessional interactions at the front desk overshadowed what should have been a relaxing day. I hope management takes this feedback seriously because the quality of customer service did not reflect the quality of the spa treatments.

I usually wait until after my second visit before writing a review but we were pretty happy with…read moreour experience here. We decided very last minute to get a massage as we both so desperately needed one. Found this spot on Yelp not realizing how close they are to home. We were happy with our massages and plan to come here regularly esp with them being 5 minutes from home. Place was clean. They weren't really busy at all when we arrived. Only little thing that we noted is the walls seem paper thin and you can hear everything around. The hot stone was also a nice surprise! Will come back again soon

It's a nice place and reasonably accommodating. However, the last time I tried to schedule a…read moremassage, the person who answered the phone was incomprehensible in English so I didn't make a reservation. I couldn't. It's still a good place though.

Absolutely amazing massage! Professional, relaxing, and exactly what I needed. I left feeling…read morerefreshed, and completely relaxed. Highly recommend!

My wife went to this spa and came back very happy!…read more It saves me the trouble of doing finding time to do it myself The results are very good, relaxed wife is a relaxed life

Came back here a couple more times to give them another chance, I will never come back. First time…read morecoming back, she told me her name was Lisa. The massage ok, could have been a lot better. Of course like all amps, she asked if I wanted a handjob or my penis sucked with no condom. I said no, she had an attitude then ended my massage 20mins early. The second time I came back last week, she said her name was Tina. The massage was actually pretty good, but just like what Lisa offered, Tina offered the same thing. This place needs to be closed down, I've even contacted law enforcement about them and said they're investigating

The oil is smelly, i wont go back here! no music, i did not enjoy at all. They will ask for more…read morethan $10 tip but they did not do the massage properly. U go to massage to get relaxed, but after their massage u will get even tired! Not worth the try. Dont waste ur money here.

First time ever getting a massage and it was amazing. Have…read morea history of chronic neck/shoulder& back pain been in a few car accidents and this morning I woke up and couldent barely turn my head. Im a little upset I forgot to ask what her name was, I was just so relaxed and focused on how much better I felt that I totally forgot to ask her!! Dang it! The massage was great I got 90min Deep Tissue with hot stones. I explained my problem areas and she focused on those while checking in with me about pressure throughout. I feel 75% better than I did before walking in there. Definitely going to be back. Definitely would reccomend.

I would like to reply back to the message from the business owner that was posted on roneel a…read morereview. I literally just got off the phone with the massage therapist and she literally apologized and admitted that they lied and ripped us off and shared that they had to drive to Richmond and it's far so therefore they ripped us off. It's one thing that your scamming us but another thing as the business manager to straight up lie on the yelp post. You also shared on the phone that nothing was explained to my husband until his massage was done and he questioned why it was only 30 mins. If you had to go home then you should have taken a 90 min appointment. It's honestly a shame. This business straight up lacks ethics!!!!