Good for a drink. Good location. Nice rooftop very Basic food. Dont bother goibg for the food

This is the first time writing a bad review on a restaurant in the 20 years I've lived in NYC but my omakase experience was just that bad. 1. The sushi was not fresh. I've worked in Japanese restaurants for years and I can tell simply by the color and smell. The next morning I had a stomachache and spend a while in the bathroom. 2. In highly allergic to shrimp and made sure to tell the server. I was still served shrimp sushi during omakase. Luckily I have experience with sushi so I was able to tell right away. If not, it would've been a near death experience. 3. The sushi chef dropped half of my friend's sushi on the floor and still served it. He thought we didn't notice and but I did. What kind of restaurant drops half the food yet still serves it? I was baffled he didn't make a new one. 4. The waiter didn't check on us. I had to wave my hand around just to get another glass of sake. 5. A ridiculously rushed meal. I basically had to swallow my food from how fast paced I was being served. The sushi chef spoke so fast I had no idea what I was being servI understand there's reservations after and it's a high volume place, but we still had over 40 minutes left in our reservation. We were being rushed to get out as quick as possible. Do yourself a favor and skip this place for omakase. A complete waste of money. It is not worth $60/$120. There's plenty of other tastier, fresher and more professional places in New York City for omakase. read more

I am only giving this restaurant three stars because of there lack of caring. This restaurant gives you 90 minutes to have your meal which we knew and is fine under the circumstances of Covid. We had a party of four and a bill of almost $600 dollars with tip. We had a reservation for 5pm. We arrived at the front door at 5pm sharp. Between the line, Covid temperature check, waiting for the elevator, walking up the stairs and waiting for the host to seat us down. That 90mins now turns into 70 to 75 mins. In reality the time should begin from the moment you sit down at your table. No complaints with the food. Everything was great! Until my husband who has shellfish allergy was served sea urchin with his tuna flight. No mention of sea urchin on the menu. We informed the waitress before ordering anything. Honestly, they did a great job making the attempt to correct the situation. They brought my husband a brand new tuna flight at no cost. So be careful if you can't eat everything. Your life is in your own hands. The thing that really upset me about this establishment. I tried to order dessert and was denied because we were to close to our 90 mins mark. Reminder it took 15 minutes of our time to sit down. First of all, what happened to letting us know we are running out of time and ask the table if they would like dessert. After a $600 bill I couldn't believe they were so dumb to say "no". I guaranteed the next table of three behind us wasn't spending that kind of money. I've been to many restaurants since the pandemic and never been told I can't order something else. We were not sitting there talking. We were spending money. I guess there doing well enough to turn down more money. My first and never again. read more

This place has everything you could possibly want. Great service, great ambiance and the food was incredible. I am still taken back by how kind the staff was and how friendly they were. Definitely a place I will come back to next time in NYC! read more

Made a reservation here ... CAUTION ... they won't take you early and you better be here on time. We got to the top where the restaurant was and saw they had a very nice view ... as it turned out THAT's what you are paying for. I've had better sushi and better portions at places where to the view wasn't so great and I would gladly have gone there instead. The portions were so small that my entire party immediately noted that the prices were way too high for what we were getting and that what were getting ... ALL we were getting ... was a nice view and an outdoor setting. Not impressed at all. But ... 2 stars for the ambiance and the view. read more

Food was good, one of the rolls i ordered i didn't like but the other one was excellent. I felt rushed by the waiters, constantly pressing you to order (I got asked three times what i wanted to order) and as soon as i took the last bit of my dessert i had the check on the table. Good experience but i won't be returning read more

The sushi was bomb. Not too many options but what's there is good. It's such a pretty place and the workers are sweet.

we were rushed out in the middle of eating, on a Tuesday afternoon. I don't recommend this place very poor customer service, never again!!

Great food and attentive service! Only con - their V "heated" rooftop was still freezing

We came here for my boyfriends 27th birthday and had been looking forward to it as it had amazing reviews about the food and service. They were kind enough to give us four a free round of champagne for his birthday, but that did not hold me over having to wait from 8 to 9:25pm for my food. We are only given an hour and a half to be there because of covid and I still had to sit and wait for my meal for pretty much the entirety of the time allotted. On top having to wait, once they did bring out my specialty roll, it was the wrong order. One of the waitstaff gave us free Sake to compensate, but we were all extremely disappointed with the service. The food and drinks were tasty once they did come out, just terrible time management and accountability on their part. read more

While this spot took reservations they rushed us. We felt like we had a time limit on our seats. If that's the case they should book time slots and make that clear. Sushi wasn't that good for what the service was. Was expecting more... read more

Dined during covid. Sushi lab made me feel safe and comfortable during an unprecedented time. They check your temperature before coming in and all patrons are spaced appropriately. They food is delicious and what a variety of options! From the appetizers to the hand rolls to the drinks everything was fresh and delicious!! Highly recommend for any sushi lover. read more

Great spot! Felt completely safe with their partitions at the counter. Tables were spaced far apart too. Beautiful sushi. Great service. Omakase the way to go! read more

Sushi lab is on the roof of the sanctuary hotel in midtown near Times Square. It's on the same roof with Haven, the rooftop bar, but split off into its own restaurant. We had to book a reservation about a week in advance to get a table for two for the omekase, and ended up with a seat at the omekase bar. Seatings are at 5, 6:30 and 8 for the $120 omekase which was well worth the money. The restaurant was a lot smaller and the view was not quite what we thought it would be, but it was a great experience overall. The staff was following social distancing and covid measures - all wearing masks properly, gloves and hand sanitizer provided at the front desk. Plexiglass dividers were up at the bar and between tables. They were also accommodating for dietary restrictions and allowed us to take out shrimp and crab. The sushi came out quickly and paired well with the sake (nigiro) and sake flight that allows you to sample three different sakes, including the house sake and two others. The toro was phenomenal as was just about everything else we had. You get your money's worth and will not leave hungry. The music is a bit much at times - but overall not bad and contributes to the high energy somewhat clubby vibe you don't normally associate with omekase. Will be back for sure! read more

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I've been here twice so far and absolutely love it. It's definitely a gem. The rooftop is absolutely beautiful. From the garden ambiance to the chefs counter, love love love it. The food is amazing and my favorite. Must have drink is the Berry Fizz. It's muddled berries with Prosecco and Japanese alcohol. Great place to take someone on a date. read more

The ambience of the restaurant is beautiful. We loved the appetizers. The service was abrasive. We paid over 100$ a person for this: When I made the reservation I was required to put my CC on file. Cool, they are serious about you showing up. You would think that leaving my CC number on file shows that I am serious about showing up. I received a VM the day of saying that they sent me a text yesterday to confirm the reservation and since I did not confirm back they are calling to confirm. If I do not call back by 3p they are canceling my reservation. I found this annoying and abrasive since, Hi I'm busy I already made the reservation and gave you my CC. Why do we need a second interaction for me to keep my reservation? I didn't intentionally not text back confirmation to them, I just happened to be busy at work that day and did not notice it. We get to the building and walk in towards the elevator. This host follows us and is like "hey where are you guys going? do you have a reservation?" then he takes the lead to the elevator all the while rattling off all rules that are COVID to us. This is fine, but he wasn't warm. I felt like I just got to the circus and he was letting me know all the rules. We get to the restaurant and are seated. The decorations and lighting are beautiful. The music was too loud for our friends. I didn't personally mind it. When the waiter came to take our order he argued with me back and forth about my order. I wanted sashimi and he told me I should get the sushi. I directly told him I did not want sushi 3 times...seriously. Finally, I just took his recommendation mostly to shut him up and was not happy I did. It was very "eh". Good luck to Sushi Lab. Please do some work on learning what hospitality is and consider applying it to your practices since YOU ARE IN THE HOSPITALITY industry. read more

Great location and services，the whole place is neat, staffs are friendly. we were lucky to get the last two counter seats. Food wise a good value for money, ingredients wise are fresh, presentations were quite well done. It needs at least two weeks in advance for booking. It could be a good regular hangouts. read more

Amazing sushi!! The portions are a bit smaller than I'm used to but the quality is excellent. My only complaint is both a plus and a minus that when sitting at the sushi bar I was read more

So I went to this place for the first time with my girlfriend last night. We were blown away by the decor and the fancy ambiance. The drinks were good and the sushi was okay, after we finished eating and went back home, my girlfriend began to get very sick from the fish she had ate and is still feeling effects the day after. I'm not sure what went wrong but please, before you eat the fish, make sure it is fresh. read more

Loved the ambiance but Jade was the hero! So sweet and knowledgeable! Didn't try and over sell us. Was on point with her recommendations!

Had a great time the menu was very interesting and innovative. Young trendy vibe. You must get the wasabi. The beef sushi was also amazing as was the tuna roll. Great location but parking is atrocious. Use SpotHero app. Prices were normal for Manhattan. Out server was julio who was AMAZING and had the best suggestions. Definitely must repeat! read more

Me and my significant other came here for our anniversary yesterday and absolutely loved everything! We are huge fans and will 100% be coming back. The sushi is some of the best sushi I have ever had and the service was perfect. read more

Ommggg so overrated. They charged 3 of us 200 dollars and the quantity of food was damn near nothing. They probably give like 2 pieces most per order, so annoying. Your just paying for a mediocre rooftop that doesn't even have a view read more

This was my second time eating at a restaurant since the pandemic started. The location is great, but confusing to get to the rooftop. Sushi selection is great especially wagyu beef roll. The staff is well organized. Servers follow all Covid recommendations. Julio the manager was friendly, attentive and provided a great service overall. I would definitely recommend this place. read more

Nice space they have being included with the "outdoor" dining....clearly ridiculous. I had the $120 lab experiment. Some pieces were simply outstanding.....the fatty tuna piece and salmon definitely stand out. Unfortunately, simplicity is key....and they tried to get too carried away with the rest of the pieces. If you want just a plate of good raw fish this is not for you....if you want a lot of complex flavors instead without really hitting the mark...well then go to town. read more

Great atmosphere, great drinks, great food. They brought out our appetizer after our first half of sushi which was weird and never gave us napkins or chopsticks until we asked. Could've been a little better service. But overall awesome would recommend read more

Service was great, the layout is beautiful. However the omakase was not the best. Each piece was meh, each piece was missing something. The rice was not warm at all!! Mind you we were sitting at the bar. The rolls were okay, and the appetizers were good. Definitely try this place out, but not for Omakase. The cold rice really upset me. read more

Pretty spot but the fish is not fresh at all and the overall meal was mediocre at best. Given the prices, you would expect much fresher food. Customer service is good. read more

Solid all around....a little small for a big guy like myself, but quality ingredients and nice people.

The rooftop set up is great! The Omakase was excellent and well priced. Julio and his team did a great job in taking care of us.

Beautiful, great food and drinks, and felt very safe!

This place had a beautiful rooftop! I felt like I was outside of New York and in a dream. Food is pretty good and staff was very health conscious and there were dividers up. Great job Sushi Lab! read more

Have you ever been gaslit by a restaurant before? Cue in Sushi Lab. We ordered the omakase for dinner -- the uni was not right. It smelled like the floor of a fish market. One of the girls ate it first said it tasted off and asked the rest of us to try. We tasted it and can confirm that it was very much so old and spoiled. Here's where it gets interesting -- when we told our waitress, we never received an apology; no one even came to speak to us. She never came back, and was soon replaced with another server. We also told him. And as if they expected someone to complain, they brought out 4 pieces of other sushi to silence us -- still no apology. At the very end, the manager came by the apologize and offer free drinks the next time we came... we will not be returning. To make it clear, we were not asking for free food, we were wanting some action to be taken so that other customers would not need to eat the spoiled uni. Unfortunately, they kept insisting that we may not know what uni is supposed to taste like (horrible).. pretty sure they are still serving bad uni read more

I'll start with this: The quality of the food is excellent. We chose the highest end omekase and while everything was very good, perhaps the service was hectic and uneven due to COVID and being short-staffed. The service was polite but subpar. We felt rushed, despite our reservation being held up for a half hour. Getting amend and a drink took 15 minutes. All in all, very little personal attention you'd expect for a $120/person tasting meal. Again, I imagine they either had an off night or were simply understaffed but for what we spent, it still felt a bit careless and not as special as we expected. Their Chemistry Room spot downstairs was exceptional and really nailed it. This felt like they were going through the motions of a well-worn menu. Albeit, it's a good menu. The fish was fresh and there are some standouts. Uni from Maine and California are great. Wago is delightful and the pasta with uni is very unique. The cocktails and sake were very nice as well. Maybe an off night, glad we checked it out, but not rushing back. read more

horrible, they said cash only but when the check came the owner said no cash, food wasn't good and flies in my sushi rolls all the owner said was sorry NEVER coming back read more