As a frequent flyer of Sushia .. I was extremely disappointed with my recent experience at this restaurant. Not only was our food significantly delayed for a pick up, but when it finally arrived, all three of the premium rolls we ordered were incorrect. Considering the higher price point of these specialty rolls, and past experience, I expected more of a "quality control" feature. What made the situation even more frustrating was that the manager, Julie, clearly acknowledged there was a problem with our order. However, the only response we received was a brief, "I'm sorry." While an apology is appreciated, it did little to address the inconvenience of waiting an extra 40 minutes for the food that wasn't even what we ordered. There was no meaningful effort to make things right, no explanation for the mistakes, other than "we are working on that internally" and no attempt to compensate for the poor experience. Mistakes can happen at any restaurant, but customer service is what separates a good establishment from a bad one. Based on the totality of circumstances from the delay of the food being ready when stated and then the order being incorrect, I had expected a bit more. Unfortunately, the lack of urgency and accountability shown by management, Julie, left a very negative impression. Between the excessive wait time, incorrect order, and inadequate response from management, this was not an experience I would recommend, and I will be hesitant to return, which is very unfortunate because we are frequent flyers and seeing quite a bit of new faces today makes me wonder if more is going on internally. Adding, as a frequent flyer, there are times that our food is incorrect with our customizations, but because we are so appreciative of the one server when they are short staffed and the quality of the food, we generally don't say anything, the reason for this review is more of the lack of customer service experience firsthand by the manager, Julie. read more

Went to this place and it was EPIC! My server MK was so nice, too! Love the place and the workers are so nice. Totally coming back next time because the sushi is EPIC and the tempura is great! Can't wait to try the kalbi next time because it was amazing. read more

If you're in East Lake area and haven't tried Sushiya, you gotta go. On the weekdays they have a lunch specials that are so good and reasonably priced. My go to is always the bulgogi beef. It comes with a salad with ginger dressing, tempera vegetables, California roll and miso soup (if you're dining in) and your protein of choice. This lunch special has good sized portions and is always good. There's also sushi rolls you can order along with many other Asian choices. If you haven't tried it, you need to. It's one of my all time favorite places to go when I'm in the area. read more

Sushiya - Bulgogi Special - Sushi Bars Near Me - Chula Vista, California

Ambience same, Service, attention was great from waiter!! Flavor was good and fresh. Unfortunately portions have diminished along with higher price and presentation of sushi. We ordered just a regular california roll, Spanish roll and avocado roll. The layer of sticky rice was so low you could see the seaweed. I was very disappointed because of course price increased to smaller portions for your money. I will look for other options in sushy. I really used to love this location . I wanted to have a calm dinner with my son and not complain but the price didn't make sense...maybe lunch might be better for your $$$ After my observation of layer of rice the " to go roll " was better. Please don't change your quality & presentation !!! Thank you read more

Sushiya - Dragon roll - Sushi Bars Near Me - Chula Vista, California

Sushiya Otay Ranch is a casual sushi spot known for its affordable rolls and friendly service. The menu offers a mix of traditional sushi, sashimi, and creative rolls, along with other Japanese dishes like teriyaki and tempura. Portions are generous and they do have a percentage off their rolls (dine in only) Our server Katherine was on it, she took our order quickly and was very attentive. The ambiance is relaxed, making it a good option for a casual lunch or dinner. but for an easygoing meal with solid sushi options, Sushiya Otay Ranch is worth a visit. read more

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Started with Sapporo on Draft. Mmn Mmn good. Ordered Kalbi Plate, Spicy Tuna Roll and Spicy Yellowfin Roll. Delicious protein for dinner. read more

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Came here late Thursday night, and it was a very slow night as we were one of the couple tables they had. I forgot my servers name but she was friendly, and quick. I've been coming here for maybe 8 years now and The food was absolutely delicious as always! I loved my crunchy roll and the gyoza was so amazing I could literally eat like 3 plates of gyoza alone. The edamame were spicy but great as always. Prices very reasonable. read more

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My wife and I always enjoy coming to Sushiya. The food is consistently fresh and delicious, and the service is always friendly and attentive. It's become one of our go-to places for a great meal together. read more

Sushiya - Chicken teriyaki Bento box and kalbi bento box - Sushi Bars Near Me - Chula Vista, California

Disappointing - we come here often and this past weekend I had left my sunglasses and I called them shortly after to let them know and that I would come pick them up and supposedly they didn't have them. Odd. read more

Sushiya - Sushi Bars Near Me - Chula Vista, California

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I just can't give Sushiya 4 stars today. I don't believe they have enough servers, or the server we had was overwhelmed, or both. As a result we didn't like the service. Ambiance was okay, nothing special. The food was okay for the most part. The pickled cucumbers were mushy. The yakisoba with beef had a little burnt flavor. The baked muscle were good. Mamacita enjoyed her salmon plate and seaweed side. The best was the yellowtail carpaccio. read more

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I haven't been here in a while but I was shocked to look at my $11 avocado roll when I got home - 6 tiny pieces. Sprouts sells 12 piece avocado for $6 ( and they're much bigger and cut/made nicer). Hopefully this isn't their standard bc it was disappointing. This was just an avocado roll...maybe their regular sushi rolls are better. read more

Sushiya - $11 avocado roll ( 6 pieces. )... :( - Sushi Bars Near Me - Chula Vista, California

I ordered to go. Waited for a long time and then the waitress told me they messed up my order and were fixing it. The portions are small. My hand roll was tiny and skinny like a highlighter. My roll had no flavor and so basic. It was so expensive!! I should have gone across the street to Kaiyo sushi and saved money for good food. Very very disappointed! read more

From service, to price, to quality the experience was mediocre. Definitely will try a different sushi spot in the area to find a place more satisfying. read more

Sushiya - Eel roll was okay at best. - Sushi Bars Near Me - Chula Vista, California

You know that one friend who's always down for whatever? That's this sushi spot. Not the flashiest, not trying to reinvent the sushi game just a solid, reliable go-to when you need a quick bite before a movie or a low-key lunch that won't break the bank. The sushi? Decent. Fresh enough to keep you coming back, but not so fancy that you feel weird eating it in sweatpants. Service? Friendly, fast, and they somehow always know when you need a refill before you even do. Is this the place for a once-in-a-lifetime omakase experience? No. But is it the place where you can casually destroy a spicy tuna roll, sip on some miso soup, and make it to your next plan feeling fully satisfied? Absolutely. Sometimes, that's all you really need. read more

Sushiya - Sushi Bars Near Me - Chula Vista, California

Bad customer service and two of the girls had very bad attitude. Visited on 05/20/26.

05/18/24 party of 6 and a baby. No rsvp needed. We had a 20 min wait time for our party. Ordered Sushiya sampler x2, Sushiya variety x2, sashimi combo x2 , spicy fries, dragon roll, Hawaiian roll, salmon roll, green muscles x2, kids meal teriyaki chicken, beers, green tea and another roll (forgot the name. Indeed 3 star restaurant per Yelp. SD fam wanted to come here and decided to try it out . Sushi and sashimi didn't taste fresh. I think the only thing I loved was their fries. Not too spicy, it was hot and crispy. Place is clean. Staff is friendly. Coming from Vegas, their sushi places are better. Happy eats!! read more

Sushiya - Some menu pix - Sushi Bars Near Me - Chula Vista, California

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I haven't eaten at this spot in a very long time - like probably over 10-14 years at this point, and really only because I was barely in this area again until recently and truly, so many other sushi spots have opened up and this spot just ended up getting pushed further down the list of options... With all of that being said, my family and I were pleasantly surprised. They have a great lunch bento combo that comes with a bunch. Their kids meals are quite filling, and their sushi was standard and really great. We loved their katsu since it was panko breaded and deliciously crispy. I had a yummy snow krab roll, agedashi tofu, garlic edamame, and Hubby had a crunchy roll and baked salmon roll. The rest of our family had various menu items as well and they all really enjoyed it. The prices are also pretty affordable and we were happy to spend our New Year's day lunch here after a late morning hike. They even brought out cute chopsticks assistance devices for the kids that make the chopsticks easier to use, and we loved that they had cute plates for them as well. My boys were slightly rowdy but calmed down after their cool plates were set down in front of them. Its the little things. Lol. Now that we remember that this is a solid spot to come back to, we definitely will. Especially with our server being as sweet as she was. read more

Tried a new (to me) sushi place on the recommendation of a friend. The food was really good. We had a El Feugo Roll, tempura appetizer and the spicy yellowtail roll. The tempura and the yellowtail were my favorites. The service was awesome and the overall atmosphere was very chill with games for multiple sports playing in the tvs around the room. read more

The best Bento Box lunch deal in San Diego! For $12.95 I got Teriyaki Salmon (nicely grilled), mixed tempura, California roll, salad and miso soup. Located in Eastlake/Otay Chula Vista near the shopping mall, Sushiya is a great place to grab lunch deals from 11AM-4PM. We also got the Age Dashi Tofu which was delish and had a generous portion, as well as the spicy tuna hand roll. Small tip, if you dine in as opposed to take out you get a discount on your sushi rolls and other items. read more

Sushiya - Bento Box Salmon Teriyaki $12.95 - Sushi Bars Near Me - Chula Vista, California

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One of my favorite local sushi places. It's conveniently located at the otay ranch mall and always plenty of parking. Service is outstanding always. The food is amazing. Prices are reasonable too. read more

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Excellent lunch specials. Kalbi ribs are awesome. Service is fast. Waiter is great. Food is good.

This is the second time our to-go order didn't include all the sauces that come with the rolls. We paid for lemon slices on the rainbow roll and those were not added. The salad with the dinner entree didn't come with salad dressing and we weren't given any sriracha at all. No wonder the rating is 3.3 read more

I have been coming here for years, but I'm really sad that they no longer have the same deals they used to for the sushi rolls of 40% off for pick up and 50% for dining. The el fuego, ex girlfriend, baked scallops roll are always good! Their menu is huge and has a large variety of choices which is good, but I mainly come for the sushi. Wait can be long for dinner on wknds so plan ahead! Parking is not an issue at all. read more

Lunch special was great. Always yummy and filling. On the table was was a lunch special menu M-Th 11-4 pm. And so we ordered California rolls but planned to take them to go. When we got the bill, they said the California rolls were charged regular price and not the advertised price because the special is not for to-gos. That was a disappointment. There was nothing on the signs that it was only for dine-in. They should be explicit. We ended up cancelling the order because it would of cost approximately $20 but we were charged $40+. They made it difficult to cancel the order, so unfortunately, I have given a 3 star. read more

We like to order to go it's always ready on time and food is always good. The crunchy roll is one of our favorites.

Honestly, I love this sushi but I can't understand why they are always understaffed. They have only 2 waitresses for all the tables (or even less). You can improve the service for good! read more

I hadn't been here in years. I was in the neighborhood and decided to have lunch here. I was seated promptly at a table. I saw that there were specials on the table listed so I ordered the salmon with avocado roll 5 pc, snow crab with crunch 5 pc, & spicy tuna roll 5 pc. It was an inch wide. The smallest tuna roll pieces I've seen. Ironically, not much flavor to them unless I used soy sauce. You're better off ordering the full roll off the menu for ones with better flavor. I was still hungry after those 3 mini rolls that I ordered another full roll off the menu. I hate to say that I don't recall what it was but it was much better than the ones off the menu at the table. Overall service was good. read more

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Unfortunately, after going here for 10+ years, the quality of this place has gone downhill. The quality of their food is just not the same, especially their sushi rolls. Whoever is now making them never puts enough rice and fully roll them and the rolls ALWAYS fall apart. I think they still do the "50%" off rolls for dine in, but they are now more around $10 which isn't much cheaper than other spots. The fish is still fresh but the rice almost has a hard feeling. They also give smaller meat portions for their bentos. They still seem popular, it was a 45 minute wait at 2 pm on a weekday which was surprising to me. However, I just feel like there's much better spots these days. read more

Sushiya - Tofu nuggets - burnt :( - Sushi Bars Near Me - Chula Vista, California

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Last time I walked into this place the girl at the front told me that they didn't have a sushi bar, which they did - so it might've still been post-pandemic time late 2022. I used to reside in Carmel Valley and recall there was a Sushiya there - good but pricey. I was alone for the evening so thought I would give this place another try. Where do I begin? Ambience - there is none. It almost felt like being in a supermarket. When sitting at the sushi bar, your back is to the rest of the patrons so you can't people watch. There are TVs at the sushi bar, but your seat is so far down you literally have to crack your neck to look up. The sushi guy has to look down at you. One waiter after another pulls up right next to you while you're trying to enjoy your meal - no one spot where they go to for pickups. Music playing had no appeal, I gathered it was country of some sort. Onto the food: house salad was fine, then ordered an unagi (fresh eel). I've been dining sushi for 30 years, and this might be the first time I've ever had cold unagi. I guess I'm used to when they bring out the flame and heat up the top, but there was none of that. I then waited quite a while for my meal, a baked salmon dish - and the waitress brings my bill. What..? My meal finally came, and yet another disappointment. The idea of 'baked' is that it should be cooked even if a little, and I didn't see a hint of that. The inside had that crab you can get at Vons for $3. Cold unagi, cold baked salmon.. at this point I just wanted to head home. The one plus is that the workers seemed pleasant enough, but you can tell they would prefer to be busier. Some marketing and dining overhaul would do this place a lot of good because location isn't that bad and Otay Ranch is hurting for quality dining spots. read more

One of my favorite restaurants in Chula Vista. We love the sushi rolls and Kalbi. The food is consistently good, never had a bad meal there. The service is also great! Price is reasonable. read more

Sushi was excellent. Service was amazing when went to get my order. Food was ready and carefully and professionally packed in nice boxes. Was easy to order by phone. We will be returning for more!! read more

Not that it's entirely their fault, but I ordered to go and was planning on picking it up myself. They told me a time frame that was not respected once I arrived and I had to wait an additional 30 min to receive my order. Which consisted of 2 rolls and 2 appetizers. read more

I ordered the Snowball and Hawaiian rolls for takeout, and I thought it was yummy and ate everything in one sitting. SO GOOD. Only rating 4/5 because it felt like something was missing to the taste, but nevertheless I wouldn't mind coming here again. Ordering online was seamless through their site, you can opt to pay for the meal when you get there. I feel like that's not an option anymore unless you call a restaurant so I really like that I could do that. It seemed pretty busy inside on a Friday night. One of the hostesses had the prettiest shade of lip color and she was so sweet detailing what product she used. She even showed me the product from her bag. The food was okay but the hostess that I spoke with made picking up my food such a cute experience! read more

Sushiya - Snowball, Hawaiian - Sushi Bars Near Me - Chula Vista, California

The Food was spectacular. Service is a little slow, sometimes. The atmosphere is pretty closed off but tables are close to each other. This food for the price was amazing wish they had this as an entree to order and just up the price so can still get it read more

Sushiya - Lunch entree - Sushi Bars Near Me - Chula Vista, California

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I went to eat with my husband and the hostess did not greet us. I asked if we could be seated for two people but we had our 2 month old with us. She looked down at the baby and asked with a disgusted face "and the baby?" I said "yes, but he doesn't eat food yet" so she just walked away to look for a place to seat us. She was away for a while and said "unfortunately we don't have a place to accommodate seating you guys with the baby, you can try the bar if you want?" Her tone was very condescending and rude so I just asked my husband to leave. It was not okay for her to be rude and say that it was a fire hazard? We had been there once before and had a good time but after that, we will not return. This was such a bad experience and it made us feel embarrassed and upset. read more

I came in for lunch! The lunch specials are super cheap and come with a lot of food. It's a bento box so you can have a little bit of everything. I had the tonkatsu, which was good. They give plenty of tempura. I've tried a few rolls here, which were good but I didn't order any this time since we were short in time. Service was alright, noting that stood out. The waitress tended to us as needed. Otherwise, no complaints except it's a little dim inside. read more

Sushiya - Lunch special! - Sushi Bars Near Me - Chula Vista, California

My first attempt to eating authentic real sushi, that is not California Roll! Great service. Nice people and very patient. Nice atmosphere with simple theme to the dinning area. Definitely a place I'll come back to. read more

Sushiya - Crunchy Roll & Spicy Albacore Special - Sushi Bars Near Me - Chula Vista, California

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This has been my go-to place for many many years. The service has always been great for me and the sushi is always delicious. Plenty of televisions inside incase you want to catch the game while you chow down. The interior is very spacious I feel and relaxing which is always a plus when eating. You won't have trouble finding something to eat here as they have plenty of choices. My go to menu items are the Alaskan Roll, Hawaiian Roll, Spanish Roll, and Albacore special Roll. I get these every time. Now for the customers that have been going here for a long time, but haven't been for a while....they no longer do 50% rolls when you dine in. I was saddened to learn this tonight. For so long that was a big plus. Being able to spend $50 and get 7 to 8 rolls for the table. It was something you just couldn't really get anywhere else. I hope they bring it back as now I won't go as often as I did. Check out sushiya if you're in the area though! read more

Been in this sushi place for gazillion times and love it. I love their salmon teriyaki and mixed tempura. Service is great nice and friendly staff. The ambience is cozy read more

We sat down for 40 minutes..... $53 for this and a strawberry lemonade and $7 wine. The crunchy roll and dragon roll WERE SO SMALLL $18 rolls and a $17 roll for them to be placed in the SAME PLATE. The Hispanic waiter didn't give us soy sauce, no straw, no napkins, did NOT GREET US, was in a hurry didn't even greet us. I WANT MY REFUND BACK!!!!!!!! Not even in the hood they do this !!! I feel robbed !!! read more

Sushiya - $18 / $17 dollar rolll - Sushi Bars Near Me - Chula Vista, California

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