I had my monthly medication IV infusion yesterday, April 5, 2026, at the Sutter Downtown Center, in…read morethe Bueller building, and was taken care of by my amazing, competent, compassionate nurse Jim N.!!!Jim is the BEST nurse ever!! He is very skillful in IV insertion. I am a very hard sticker patient since I go monthly for my infusion and needs IV access, and my veins are very difficult to access due to scar tissue, given that I have been getting this treatment for years. And I have been in the hospital many times due to my cerebral aneurysm rupture problems, and surgeries leading to my vein collapse and scar tissue complications. BUT RN Jim N. has always been able to access my veins the first time and easily! I just want to applaud how Jim is an absolutely great asset to Sutter Medical & at the infusion center in downtown Sutter! Jim's Sutter Infusion colleagues are also excellent, competent & compassionate! Jim N .is just unique!!! I highly recommend Sutter Infusion staff & the facility! What a great patient experience I have had there !!!

Maternity care. I'm extremely upset that a botched epidural has caused me so much ongoing pain. 4…read moredays postpartum I was back in the ER waiting 6 hours plus additional time, to get a blood patch. This did not occur with my first kid that I had at Kaiser! The original anesthesiologist was an older woman. She seems frustrated and couldn't get her hands still. She got upset after I told her the needle wasn't placed right. At this point she kept asking where do you feel it and get jamming it in more. This almost caused me to pass out. She was very rude and not helpful. I knew she messed up at that very moment. When she entered the room she didn't have any bedside manner. I expect anesthesiologist who is giving an epidural to be cordial... Now 6 months later after having my baby.. I'm constantly in pain and having severe neck and shoulder pain. I'm just being told to get another blood patch. Staff needs to be better trained. Another woman was in the ER with me for the same reason. So this is definitely a Sutter issue.

I felt it pertinent to share some words about two individuals, of the pre-op care team, at UC Davis…read moreHospital Sacramento, California. Cassandra Cooley, RN and Kelly Steinbrecher, CRNA are two of the Nurses who literally made my girl friend Donna Kesners stay so positive, calming her down prior to the surgery, having her broken leg pinned and screwed together due to her Parkinson's Disease that caused her to fall! Their kindness, professionalism and caring personality, that they showed handling Donna, made me so pleased. Their unwavering compassion, dedication and commitment to making sure their patients are satisfied and completely taken care of, has me writing this review. I hope management takes notice with a performance review that will help you both promote with in the future. It's employees like yourselves that companies go out of their way to employ. Thanks again for your special way that you take it upon yourselves to make your patients happy and proud to know you! God Bless you both! Don Pearson 916-307-2426 Donna Kesner 916-277-3679

My mother was diagnosed with kidney cancer, it's spread to her bones. By definition that's stage 4…read more It has taken 2 and a half weeks to get UC Davis to contact her for an appointment with an oncologist. How do they decide to communicate with a 91 year old who is blind in one eye and has poor vision in the other?? By texting her links! WTF. Seriously guys?! Know your audience and have a tiny bit of empathy. I hope the doctors are better than their system.

My wife at 2 PM today was waiting for a call from a PA at this clinic. She gave me authorization to…read morespeak on her behalf. She special needs so I take care of her medicine and her doctors appointment this PA that called was well disrespectful PA that I've ever dealt with in the 68 years in my life She refused to talk to me and then she refused to identify herself which is against the law under the HIPAA law, your wife can give you authorization to speak on their behalf. This PA was not going forward rude rude rude all the way around I've never deal with anybody in the medical profession is rude. Is this lady so I'm pretty tied off and I'm pretty upset about it.

This rating is regarding a representative that called me today. I was on my way to see a specialist…read morethat I was referred to when he called. I don't know his name nor did I understand what he was saying. I tried to understand or makeup what he was trying to convey but I felt bad for having him repeat more than twice. The only thing I can made out was "appointment" and my only appointment was with the specialist for my root canal (the same tooth that I've been having problems with since my first visit to SCC). Since there was a language/accent barrier, I kindly asked if it was okay if I call back later since I was on my way to see my specialist for a root canal. He was very disrespectful and rude, he literally just said, "FINE," and hung up. I would kindly suggest using text message as another way of communication. I couldn't understand him (nor another caller that called me a few times and left voicemails while I was at work). I felt bad that I had him repeat a few times, but he hung up the call abruptly after saying "fine" which left me feel a bit uneasy.

I had hip replacement surgery Wednesday done by Dr. Hallare. My pre op nurse was named Hannah and…read moreshe was amazing! The anesthesia doctors seemed great although from the moment I was put out I have no clue what went on. Evidently the surgeon and I had a conversation about what music to listen to during my surgery, he said we picked hip hop? Dont remember! My recovery has been swift. Only five days later and my wife and I went to breakfast. Im looking at only missing two weeks! Thanks to everyone who assisted in my surgery and recovery. I also want to mention. Austin Stoker who was nice and he was a familiar face at a time I was pretty nervous. Thank you Dr. Hallare and staff.

1 STAR -- SOUTH KAISER PERMANENTE, THIS IS A JOKE…read more My appointment was at 10:50 AM. It is now 11:50 AM, and I still haven't seen a doctor. No update. No apology. No explanation. Just me sitting here while Kaiser pretends my time isn't worth anything. And let me make something VERY clear: I pay GOOD money for this care. I'm not a Medi‑Cal patient where the system drags its feet because they think it doesn't matter. I pay full premiums. I pay copays. I pay into this system every month. Medical care is NOT free for me, so why is Kaiser acting like I'm here for charity? If you're going to run an hour behind, at least communicate. Respect the people who keep your lights on. Respect the patients who actually PAY for this service. Respect the fact that we have jobs, schedules, and lives outside this waiting room. This level of disregard is embarrassing for a healthcare provider. Do better.

These doctors and healthcare workers here are amazing. I highly recommend this place. The hours are…read moreconvenient Monday through Friday. They have saved my butt a couple times being able to just walk in at the walk-in clinic!

This organization is another insurance fraud. They never take your vitals. They don't check your…read moreheart rate. They don't do anything. They bill Medi-Cal. And the regular doctor is never present. It's always a nurse practitioner." this scam is almost similar to the Minnesota scam. No customer service just simply billing the state of California for medical insurance. No medical experience with the nurse practitioners no doctor present. nurse practitioner Liu has the mental capacity of a five year-old she is in no position to give anybody prescriptions or medical advice barely speaks English

I'm not sure what all the bad reviews are about. I had such a positive experience here. All the…read morestaff were so kind, and answered all my questions I had! They were quick and to the point. I got all my Pre Employment items taken care of in a little over an hour. I highly recommend this place! Also, I was able to get a same day appointment which was amazing!

Extremely rude. I just came into get an N95 fitted after my 12hr night shift and forgot my form at…read morework. I walked in and asked if there was an email I might be able to send it to and the old lady at the front desk said to me that I shouldn't be asking for personal emails and that I would never give out a personal email to my patient so why should she give me hers? I was confused because I never asked for a personal email. Then she proceeds to point at the guest email for the company and says I can send it to that one instead... that's exactly what I asked for in the beginning. Then she leaves and has another person help me instead. It's hard enough staying up to get an N95 fitted and then to be greeted in such a rude manner makes my day much harder after a night shift. Please do better.

On June 23rd at 17:40 I lost my son due to Sepsis that entered his from a ruptured bowel an the…read moresurgery to initially repair it. He had been on a stoma bag since 2018 an was in misery after being at the ER for appx10 minutes they were preparing him for surgery. He went in at 11is, an was out around 4 AM. One hour later his blood pressure dropped an he had heart failure. a lot of meds were given to try an control his blood pressure but by afternoon he, around 12 he had a second heart stoppage. Again they got his heart beating but he was in a coma at this point, no color, not responding to verbal or touch commands. They told me that if he had another one it would also, His blood pressure was tanking again and they knew what was going to happen so I was asked what to do, I said I cant keep watching him go then come back, they told me if he goes one more time he will never be Scott an would probably have a stroke. I asked them to please stop an they did, He was taken off the machines an given pain meds for comfort. He passed at 17:40 Monday afternoon .I cannot express by gratitude an love enough for the physicians, nurses an specialist who cared for him from the time he was rolled into the ER. You have my love an appreciation for all of your care an knowledge.

I have been a member of UC Davis for a very long time. But in the past 2 years it is getting more…read moreand more challenging trying to get an appointment. It is awful that the earliest mammogram appointment I can get (unless I am willing to drive over 30-40 miles away) is MARCH 2025!!! The last time I hurt myself when I fell off my bike and needed PT, it took over 6 weeks to get in. But the folks are great, my PC is the best , but is all moot if you cannot even get an appointment in a timely manner. Since he is retiring this year maybe it is a good time to find a new system to be a part of during open enrollment.

For many years I use to come to this doctor's office and used the dental services. Very hard to get…read morea needed dental appointment at the time but I've had my mom start coming here and my brother. In all the time of my mom's appointments and having to deal with different medical things she finally found a place that works well for her. Recently, we went to see Dr. Glasrud, I just want to say from the bottom of my heart as someone in healthcare I go above and beyond for all those I encounter and I finally felt someone do that for someone I love which is my mom! The way she didn't just do it herself but kept her promise helping my mom get into her echo appointment was very above the norm. Most doctors send a message to the back office in hopes that they will work on something and get it done when you can, often times the front office will get calls following up on those messages, following up on those items and the patient falls to the wayside. It is really nice and refreshing to know there's a doctor out there that is caring for their patients. I don't expect a doctor to always take on the role and do something themselves, but the fact that one would in a time that something needed to be done in a timely matter is a huge deal to me. I find most people only wanna do reviews when they have something to complain about. I really like to make sure that we know the people that are doing a good job. This location has been really nice. I used to live really close to it as bad as the homeless situation is in Midtown. You can't really tell by this location. They do a good job of keeping the inside clean and keeping it well-maintained. I wish I could still use this place for my own medical stuff .

I have a ton of trauma, Melina used my trauma against me and has made it impossible for me to get…read morehealth care . i physically injured myself last April. Melina who avoided me for weeks and finally over the phone did an " appointment " but she never evaluated me and said my physical injury was a mental health issue "psychiatric issue " and since that time frame I was told unless I switch insir I'll never be able to get my injury fixed. why would I change when medi-cal uses the same network of places - perfect example Sutter imaging or DRI imaging. the imaging place doesn't put on the written report all the details because if the report says there's nothing wrong and they have no previous comparisons yet I received imaging at the same location when I had a broken foot which the last imaging appointment it broke off more.. and two separate specialist state after viewing the images on my old laptop on a disk I pick up and they vocally state what they see which in this case is a vision fracture. my spine was previously broken and the s-1 nerve may be slightly pinched but they still haven't given me a referral to a specialist when I explain I've had that same type of specialist at Stanford just put in a referral or please just get a second opinion and a completely different location because I already called and they said that's fine we just need to hear the request by your primary care . and I still don't have a diagnosis my injury was from April 20 2025 and if I don't have something for my work at my next ada meeting im provably going to lose my job but it's hard for me to sit and it's hard for me to walk a full 30 minutes. And considering the retaliation started after my complaint which I was directed to do by one community health . I have a extremely hard time believing you care for other patients especially the unhoused or medically inexperienced people. You're stealing my quality time away from my five year old who is the air in my lungs and the best of my heart. So I'm not okay with my quality of life slowly deteriorating because a professional didn't like me. I'm not perfect I can be offen. I'm working on it in therapy. How would you react if you were in my position

I came for a dental cleaning, and it was a great experience! Dr. Hernandez Azanza was very thorough…read moreand kind. Kim finished up my visit and she was the sweetest! She gave me great tips for keeping my teeth in good shape and it is obvious she is really passionate about helping others. The check in process was quick and easy. Highly recommend!

I'm a senior citizen on medi-cal and I came to the dental clinic there a week before xmas. I was…read morein bad pain my wisdom tooth and gum and the side of jaw so bad I had put ice on it. The blonde dentist lady wanted to refer me to root canal. I told her no cause I have periodontal disease and the tooth is loose. Waste of time and more pain. So she just said come back in 3 wks to re- assessment. Why wait 3 wks. The X-ray is right there showing bone loss and calcified wisdom tooth, pain in gums surrounding. Peridontitis of the wisdom tooth. why try do a root canal on that !!! . She just walked out of room leaving no optional choices. No one should be forced to have your root canals. I asked for extraction but she just left. Wow really. I was left in pain stunned. This endangered me as a risk for infection. With no money to go to another dentist. Later I checked on my chart and she put I refused treatment grr. I only refused the root canal. Wow how cold can you get. I left in pain with no alternative plan. No antibiotics, no extraction appointment. I've never had a dentist just walk away like that with no advice for pain or plan. No conversing further on it. I was not argumentative at all and tried to stay very polite. Wth I understand your goals to save teeth but there are choices in dentistry. So if someone refuses a root canal there you delay hoping they will be forced by pain to change their minds with no other alternative choices offered. I find that unethical

I've been to a few different Kaiser locations, and I personally prefer the Fair Oaks location over…read morethis one. This location seems to serve a wide variety of patients, so I typically only come here for pediatrics for my son or women's health for myself. Unfortunately, my experiences here have been pretty inconsistent. Parking is one of my frustrations. There are several parking spots available, but the areas closest to the departments I need always feel overcrowded and difficult to manuever due to tight paths. It can already start your visit off on a stressful note searching for parking. Service here is very hit-or-miss. A few months ago, I brought my son in for his middle school immunizations, and everything went smoothly. The staff was friendly, efficient, and we really appreciated how easy that visit was. However, our most recent visit on Tuesday, February 17th was a completely different experience. We checked in right on time at noon at Suite 1C on the first floor and were told to head up to the second floor. Once we got there at the instructed room (214?), there was a sign on the door asking patients to wait and please do not knock so as not to disturb others. We ended up waiting about 30 minutes, which thankfully we could accommodate that day, but it still felt like a long time given that we had an appointment. When we were finally seen, the staff member confirmed my son's information and what shots he needed, including his COVID booster. She asked if he wanted both shots in one arm or one in each arm, and he chose one per arm. What happened next was honestly concerning. She administered both shots very quickly--which would have been fine--but then placed the bandages after the fact without properly aligning them with the injection sites. She put a bandage on each arm, but not where the shots were actually given. I quickly noticed that both injection sites were still bleeding because the bandages were misplaced. While she was putting away supplies, I had to put on new bandages myself. As a parent, that really didn't sit well with me. I understand efficiency, but basic care and attention to detail--especially when it comes to preventing infection--should not be overlooked. My son also noticed the error and found it unprofessional as well. The appointment felt rushed from start to finish, especially after already waiting a significant amount of time. I didn't say anything in the moment because we just wanted to leave, but it's something worth noting for anyone visiting this location. Based on my experiences, I would definitely choose the Fair Oaks location instead but unfortunately, for my son, we have to come to this location for Pediatrics.

Long wait, understaffed and because of some staff no shows a mandatory shutdown for lunch with…read morepatients waiting for 3 hours to be seen. I needed to get my parents in and once we were seen our intake was ok but i forgot how much Kaiser feels like it's run by CA government workers....