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    Suzuki Cabral-Suzuki

    1.0 (3 reviews)

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    (113 reviews)

    If you can not remember what customer service feels like.......rent a car from this location and…read morethey will remind you how great it can be! I called the 800 number yesterday to reserve a car. I was really having a horrible day as my husband's car is going to be stuck at the dealer for 30 days due to a parts shortage. You can only imagine how frustrated and upset I was. The telephone agent let me know there was a car available at this location. I walked to Enterprise (since I had no car) and was met by Peter. What a great smile and calm demeanor he had. There was a small hiccup with my reservation, but within minutes Peter solved the problem and was able to get me in my rental. He walked me around the car to make sure the exterior was in good shape and even walked me through some of the interior features so I knew how to use everything. There was even an individually wrapped Clorox wipe placed in the car so you can wipe down the steering wheel to feel safe and clean. I appreciated that. He made sure I knew where the gas level was at and that I felt comfortable before I drove off. The rental process is paperless and extremely fast with their tablet. You just need to present your Drivers License and Credit Card. In my frantic afternoon, I forgot to grab my insurance card. He asked to call them back the next morning to provide them my policy number. During the entire process, Peter was amazing. He had a great attitude, wonderful personality, he was patient, kind and understanding. He turned my horrible afternoon around. I can not thank you enough Peter. The next morning I called in to give them my insurance policy info. Brianna (I hope I spelled that correctly) answered the phone. She proved that this store offers great customer service. She was smiling, patient, spoke clearly and made it easy. Thank you to the staff at this location, I really appreciate your empathy, understanding and patience.

    Luckily I'm not on a time crunch but if I was.. it took about 30 mins from my reservation to be…read more"checked in" and then currently still waiting to even get my car which I had a reservation time of 12pm. I understand being short staffed when people call out but maybe this review will let management know they need a backup plan or realize they are short staffed. Finally got help after another 30 mins so an hour total wait after my reservation time. The staff were gracious and kind but they need to figure something out. Next will be the review about the car. I received the car with an empty tank. That was my first time ever.. it's usually with some gas at least. So now I need to go and fill up. Once again luckily I'm not on a time crunch but if I was, that would be a very big set back. Also I usually add a car seat with my rental but they didn't have any and advised me to go to another location

    Suzuki Cabral-Suzuki - car_dealers - Updated June 2026

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