I used a Groupon for a facial here. I was deeply disappointed. She was already 10 mins late for my appointment. There was no warm welcome, introduction, or even sharing of her name (Kay or Kyonda the business owner according to yelp). She immediately instructed me to put on a hair turban and lie down without any explanation. When I asked about the treatment steps and products, she said she doesn't talk during facials and would give an overview afterward. I specifically inquired about extractions and dermaplaning timing--she provided neither. The service felt amateurish and inadequate: minimal effort beyond basic cotton-pad cleansing, no real massage or care, only one warm cloth at the very end, followed by being left alone on the table for a long time. Having had many facials, this was by far the most disappointing and unprofessional. Save your money--skip the Groupon here. Proper customer service, communication, passion, and trust-building are essential for a great experience, and none were present. I expected more from a business and surprised that the low quality service I received was from the business owner. read more

This was my first facial experience, not just here at Sweet Almond, but ever & it was phenomenal. As a guy it can be intimidating coming in for skincare treatment be it pride or the stigma connected, but I didn't feel out of place for one second & this experience opened my eyes to how bad I've been at skin care. Kyonda was super warm, helpful & her technique & knowledge was absolutely on point. I'll definitely be back & I suggest you coming to check out this awesome establishment as well. Make the time, it's worth it. read more

Sweet Almond Esthetics - Skin Care Near Me - El Cerrito, California

Received a facial certificate for Christmas and decided to an add lash extension service. I had a great experience. Kay was professional and gentle. I came back in two weeks for a fill and for her to do a removal of my extensions. I will be back! My lash extensions were gorgeous. If you like a classic hybrid blend book with Kay!!!! read more

10/10 Very Polite and Helpful.. facial products worked over time ive been coming for about a year now. 100% would recommend.

I had a facial with Nima today. I disclosed several times and indicated on the intake form that I'm allergic to strawberries and pineapple. At the end of the appointment when she recommended and wanted to sell the products she used, "pineapple + lemongrass" are ingredients clearly listed on the front of the Veg Out cleanser packaging. She was also 7-10 minutes late. I'm not one to write reviews but wanted to make those with allergies aware. read more

Sweet Almond Esthetics - Skin Care Near Me - El Cerrito, California

First of all I received an email asking for an additional $20 as she has so many no shows... Purchased the "Customized facial w/ eye treatment ". She was adamant that I bring up the treatment on my phone "cause the eye treatment is extra". I assured her that I did pay the extra. No discussion of what products she was using or why. No discussion of products or processes. Just the silent treatment. After a short facial massage she turned on a facial steamer which could have been great but the steam smelled stale and musty. There was no discussion of the treatment or products she used. No extractions during the treatment but found a few when I got home. No acknowledgment or discussion of the state of my skin during the "treatment ". "Ok. That's it. You can come to the desk to check out". At the desk she stated there was some "congestion around my nose" and she has a product to sell me. Again no mention of the general state of my skin. No mention of the extra $20 I paid. Guess she just keeps that as her tip. Couldn't wait to get home to wash my face. It smelled bad from the stale steamer. Washing my face wasn't enough. The smell had permeated me. My olfactory memory cannot forget the smell. Yuk. Not a good experience. read more

They cancelled my appointment less than 30 minutes before it was expected. If you found them through Groupon, I wouldn't do it even if the price was fair. They texted me to reschedule but did not respond, causing delays in my schedule. They only responded once I said I was going to AMEX for a dispute. They are really unprofessional both in communication and on social media (refer to their story post attached). Edit: added private messages per request of owner read more

Sweet Almond Esthetics - Skin Care Near Me - El Cerrito, California

I did a series of chemical peels with Kyonda and I'm very impressed with the results. My skin looks so much better. My hyperpigmentation has noticeably faded and my overall skin texture has improved a lot. Kyonda was professional, knowledgeable, and made the whole process really comfortable. I'd been wanting to do this for years now and I'm so glad I finally had the time to do it. I would definitely recommend her! read more

When you walk in you immediately know you're in great hands. She's absolutely amazing! Great product, very knowledgeable...I love the small attentive, one to one and very professional environment that she provides. I will definitely go back. read more

I've been getting my hybrid eyelash extensions done at Sweet Almond Aesthetic (with Kya) and I can't recommend them enough. The space is super chill, the service is always amazing, and the overall vibe makes every appointment feel relaxing and comfortable. My hybrid set always turns out beautiful, full, and exactly what I ask for. If you're looking for quality lashes and a great experience, this is definitely the place to go! read more

I don't use a lot of make-up. I was treated for natural lashes for a special event about year ago. I was so impressed with the look, the provider, the atmosphere, the calming music - and the casual attention a year later I'm still a regular customer. I so appreciate the privacy and social attention - and the understanding when I need to change can appointment read more

It took a lot to write this review. It is with disappointment I had to document this dishonesty and almost a way to scam folks. Before booking an appointment, one must make a deposit. If appointment was canceled, shouldn't deposit be refunded? This is what occurred leading up to the incident. Be aware. Generally Expectation for folks to cancel appts 24 hours in advance.. But she canceled 3 hours before actual appointment, ok. Understand "emergencies" but to reschedule with customer and later denied such incident happened without any apology? WOW. JUST DISAPPOINTED, deceptive person. Deceptive why? Because I ask for a refund for my deposit, as I was no longer interested in having service with K. She didn't even respond. Luckily, it was through PayPal and they ruled in my favor. read more

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I had a very relaxing and peaceful microdermabrasion facial. My skin was glowing and soft for days after. I don't do this very often but after this experience I might do it more! Very clean and pleasant room. Thank you read more

My face looks great! I've had a few microdermabrasion sessions w/Kyonda as well as Nima & during my last custom facial I had enzyme exfoliation & extractions along w/lip treatment & moisturizer. Usually it takes a couple days to notice any difference & this time, the next day I had glowing face. Kyonda has good sense w/skin & one of these days when I'm not rushing I'll check out the goodies she sells. Also, I like that her space has a calm & inviting vibe. read more

I come here a few times per year the service is always amazing. I was upset that I couldn't see my usual esthetician this time because of the date I picked. However, the new lady named Nema was great! She gives a really good massage so I recommend adding in extra massage time if you can. The space is always so clean and relaxing, I can't wait to treat my Aunts for Mother's Day! read more

I had the one-hour facial with microdermabrasion. Kyonda was competant and thorough and the experience was relaxing. read more

really good and relaxing facial. very convenient location and pleasant relaxing room. Will go back even without the groupon!!!

I tried getting refund for awful experience trying to book. I was denied refund. they said they called merchant who said she is able to schedule but SHE IS REFUSING TO SCHEDULE WITH ME. HELP! Buyer beware. Many bad reviews. read more

0 Stars. I had one of the worst customer service experiences of my life yesterday at this establishment. Kyonda was incredibly rude and disrespectful from the moment I first opened the door and let me in which was already 9 minutes late for the appt(I was 10 minutes early mind you). She looked at me without smiling or even apologizing for lateness and said very sternly "I'm kyonda, what was your name again?" Even though it was in the text I told to send when I arrived and that she looked at directly before texting me to enter facility. She than told me to sit down, sanitize my hands and fill out paperwork all without smiling or changing her tone. After that, she told me to come back by her where she pointed to a rack AND closeted area stating "There's a space to put your personal belongings and a robe you're going to put on after undressing and a towel for your hair. The bathroom is right there." Pointing again in same corner direction as "personal space" where there are two doors and an entire closet with two more doors and a small rack. I unfortunately was still wondering why she was being so curt and distant, so I didn't understand where she was talking about. When I asked her to repeat herself she again pointed to the same area, rolled her eyes and sighed loudly when repeating herself. At this point I asked "What have I done to offend you?" To which she reply's she "Doesn't like my energy and attitude." I've only said two sentences to this woman by now and stated "Actually it's you who has been rude since walked in." Then she goes off on me telling me she's "not rude and has no attitude" and is just a "sassy lady" so it must be me. I said "Fine, can we just get past whatever this is so I can get my facial I've been looking forward to?" To which she replies "No, I'm not doing your services and you can leave and refunded." Now mind you, I cannot get a refund because they make you pay a fee Incase you "no-show" when you schedule appointment and I bought it from Groupon. So I left crying to which she followed me outside and wrote down my license plate and vehicle. So I'm sorry for the long review but again, I've never felt so threatened or disrespected by a "professional " in almost all my life. If you're going to go here I highly recommend NOT BOOKING with Kyonda if you'd like a stress free day. Thank you for reading and have a blessed day. read more

When I first booked my appointment instead of taking just the deposit the whole amount for the service was taken out. That should of been my red flag alert. The atmosphere was clean and cozy that's a plus. On another note: My Mother who is really honest seen my face and asked WHO BURNED IT? I think the products that I purchased was to harsh for my very sensitive skin & the owner is for profit. The best part of the whole facial was the steaming and I could of did that with a pot of hot water on my stove. I made a big mistake visiting this place I should of went to an esthetician who has years in the game if you know what I mean. I was able to baby my skin with aloe vera mask it also is giving me a natural glow. I would not recommend this place is you have serious skin issues. Update: The owner put my review on her social media page for empathy that shows her character. I was being nice with my 1st initial review should I mention that you were LATE! People deserve the truth that's why I updated my original review. BEWARE!!!!!! read more

Sweet Almond Esthetics - The owner put this on her social media page how unprofessional. - Skin Care Near Me - El Cerrito, California

My first appointment I got stood up after being told she was on her way. I was seen eventually on a different day but it was 40 minutes for an 1 hour appointment. Also, the communication was absolutely horrible. I bought a deal from Groupon, and I'll advise everyone...please don't do Groupon! I am under the impression this establishment clearly doesn't like to accept Groupon but told me it was okay to buy it. Eventually all communication was stopped. I think it's important to book a facial appointment with someone who will show up in a timely manner. I was extremely disappointed and it kind of ruined my weekend as I had to wait outside in the cold and got stood up eventually. read more

One on one attention in a private spacious setting.Kyonda carries excellent products but you never get a hard sell.She knows about not only skin but can advise on make up.Ive had my eyebrows tinted and it lasted for quite awhile as compared to some of the better known shops.My skin is always after a visit to Sweet Almond Esthetics read more

I scheduled a custom facial with eye treatment and was very happy with everything. My appointment was started right on time, I felt very welcome and comfortable. Everything was clean and tidy, and very relaxing. read more

Please don't waste your time scheduling an appt. The owner canceled me after I arrived and then was very late for the next appt. She doesn't communicate and is very rude and unprofessional. The facial is a scam. She will spend 15 minutes on your face and then apply a store bought face mask for the majority of the 60 min. Worst Groupon experience and money spent! read more

Kyonda did a great job with the microdermabrasion and facial combina . My skin looked radiant, and my fine lines were diminished. I was so pleased with her service, I signed up for one year of facials. read more

Personally it just did not work for me, the vibe was really off and I feel like she wasnt even giving me a proper facial.

Excellent work, professional and courteous service, and a flexible schedule! Lashes lasted 3 weeks + after first service and still looked fabulous. Found my new go to, thank you! read more

Cancelled twice 15 mins before appointment. Facial was fine, not an hour. My skin did feel soft afterwards. First time getting a facial so I have no point of comparison. read more

LOVE my lashes by Kyonda! decided to get some lash extensions for my trip to Mexico. I asked for a natural classic set and kyonda did exactly that. She was very fast, and informational. I'm definitely going to be coming back! I also purchased some of her handmade oat soap for my wife who had psoriasis...Thank you so much! read more

Sweet Almond Esthetics - Skin Care Near Me - El Cerrito, California

So it been about 2 years since I received a facial and I knew I was overdue for one. I know I would like to start a series of chemical peel but wanted a professional opinion. Kyonda recommended I start with the custom facial. The facial was great my skin feels fresh and has a new glow to it, can't wait to start my chemical peels. Highly recommend Sweet Almond Esthetics! read more

I had an amazing appointment. I got the Groupon facial and added on a lip and brow wax. Super easy to book and great customer service. The room was full of beautiful decorations and the music was so relaxing I nearly fell asleep lol! Definitely coming back. read more

Got a facial this past weekend was worth every penny! My skin feels Amazon ! Location was nice, relaxing music played and experience was very peaceful read more

I bought a Groupon for a facial awhile back and my experience was just as disappointing as the negative reviews on here. She pushed back the time on the day of, STILL arrived very late & was unresponsive during all this. Unprofessional and undeserving of my energy, time and money. I ended up leaving & won't ever recommend. Greedy person, be wary. read more

Very peaceful relaxing environment. Good vibes! Kyonda was very informative & was gentle when performing my service. My face was moisturized & glowing when my service was completed. Definitely recommend her! Absolutely LOVE that she makes her own natural products!!! read more

Sweet Almond services are clean, comfortable, relaxing experience. My lashes applied keeping in mind my preferred length , and style. Kyonda provides helpful care instructions and is a wealth of knowledge and skills . read more

Got a facial for the first time on my birthday and really enjoyed it! Very relaxing. I went on groupon and got a really nice deal. Definitely will be going back to try their other services. read more

Always top tier service when I book with Kyonda. Thank you for keeping my skin flawless

Kyonda was very friendly and prompt. She was gentle with my facial and very professional throughout. The establishment is charming with ample parking. There are a lot of natural products to purchase, including the ones she makes in-house. I definitely recommend her services, and I will be returning. Matter a fact, I've already recommended her to about 5 of my friends and family. My skin looked and felt great after treatment. Thank you, Kyonda!! read more

$85 dollars to fill the gas tank, a 90 min drive - the zen and refreshing glow following my facial with Kyonda - absolutely PRICELESS! Led by her great reviews, I made the drive from the Central Valley to El Cerritos and it was totally worth it. Kyonda is such a sweet spirit, who is extremely knowledgeable about skin care and leaves you feeling pampered and rejuvenated. I would highly recommend her services! And while there be sure to ask about her product line of soaps, body creams, balms and oils. She is a business worthy of your support. I plan to add her to my self-care regiment on the regular. Check her out! read more

When I say I am a customer until she( Kyonda the owner) retires I mean that! So I utilize SAE for my beauty needs! Her facials are marvelous! This Lady knows skin! I have had facials in the past and I must say the ones I have had from Kyonda has really benefited my skin! The products she used left my face feeling and looking so healthy. I purchased all that she used and recommended. I have been using these products for roughly 2 years and it's like skin crack my face can't live without them!. Now let's talk lashes! Kyonda knows eye shapes and she picked the perfect style and length for me! I love the always! Kyonda has great customer service in a world where people are rude. I highly Recommend her! read more