The ladies have all worked there a long time. They are friendly, caring, and cheerful. They play…read morepleasant music, so it is also relaxing. ; )

Helen cut my hair and always makes me feel so beautiful I stopped trusting hair salons a while…read moreback because I would always tell them I wanted layers but want to keep my length. I would always leave unhappy and feeling like I wasted money since I didn't get what I asked for. Helen knows exactly what I want and provides every time, she takes her time to shampoo, cut, and blow dry my hair (I have thick long hair it takes a while). The shop is also very clean and kept at a good temperature (who wants to sweat during a haircut) and it is very affordable. They also offer facials and waxing! Thank you so much Helen you're amazing!

This is my go to salon in the Riverstone area for threading and haircuts! I've gone for over a year…read moreand they never disappoint. If you live nearby, I recommend going here vs the many other salon chains in the area. Their service is reasonably priced and quick. With appointment, I'm always in and out surprisingly fast which is great, but the service is always on point. They give my eyebrows the perfect arch and the ONE time I went to another salon, my eyebrows got a little asymmetrical and they noticed immediately and helped me get back to my normal shape. The ladies there are extremely detail oriented and have a light touch when threading, it doesn't hurt nearly as much. I've brought friends here with me and they've also been very pleased with the results! When I started getting haircuts, I was even more surprised since it can be so hard to find a trusted hair stylist. They gave me a haircut better than what I had in mind, that too at a reasonable cost. Now I only go here for haircuts and take my sister too. The women are also just so sweet and gentle, and they really get to know you if you're a regular and keep in mind what you like. It's always comforting to be in their presence! For reference, for upper lip and eyebrow threading and haircut with shampoo, the total came out to about $40. I can't emphasize enough that this place combines everything I need in a salon - convenient location (lots of parking), efficiency, cost-effectiveness, and great results every time!! Thank you Serena Salon for everything you do!

I apologize in advance for the long review:…read more I went into the Riverstone location of Serena Salon and Spa for a haircut. I arrived to the salon 10 minutes before my appointment. There was one stylist in the salon working with a client. She briefly greeted me and told me that the hairstylist was still on her way. The salon was not updated. The chairs in the waiting area were all torn up, with pieces of leather cracked and missing. My stylist arrived to the salon right before the appointment time and went to the back to put her stuff away and settle in. She did not introduce herself, and just motioned me over to the chair. Once seated, I showed her the picture of the haircut I wanted (attached). In preparation for the appointment, I had brought multiple pictures of the haircut I wanted, and even backup hairstyles in case the stylist wasn't comfortable doing the first one. The stylist took a quick look at the first photo and said she would do it. I tried to confirm that she was both comfortable and able to do the haircut. She said she was. My hair is naturally frizzy and wavy/straight, but due to the pandemic, I knew I would be going home and showering right away, so I did not get my hair styled by the stylist. I was planning to get my hair colored here as well, but after discussing it with the stylist, I did not feel comfortable letting her dye my hair. I paid for my haircut and left the salon. When I went home, I washed my hair and tried to style it similarly to the picture. I realized that the stylist had cut so much of my hair very short (about eye/nose length). As seen in the picture, all of the layers are supposed to remain fairly long and the front sections of hair are supposed to simply be pushed back behind the ears, not cut at ear length. Once I realized that the hair was not cut properly, I straightened it to get a better look. On top of the top layers being cut too short, they were extremely uneven, with 1/2inch-1inch differences between the hairs in the same layer, giving it a gap-like effect. I called the salon right away to inform them that I did not receive the haircut I asked for, and to ask if they could do something to fix it. They asked me to come in later that day to get it fixed. I went back to the salon and showed them my hair. I showed the stylist the same picture and pointed out how vastly different my haircut was from the picture. The stylist tried to argue that it was because the hair in the picture was styled, and my hair is naturally straighter before styling. I showed her again, pointing out that none of the layers in the picture are that short, and that they are simply tucked behind the ears. I also pointed out the uneven layers in my hair. She tried to claim that she cut my hair exactly like the picture. After trying to explain it to the stylist multiple times, she seemed annoyed said that the hair was already cut, and there was nothing she could do except cut the layer even shorter. She did not seem confident in her ability to fix the haircut, so I asked her to just even out the uneven layer. I did not want her to try to fix it further since she wouldn't even admit that she cut it incorrectly and continued to argue. She tried showing me how to style the front short layer. It didn't look good but there was nothing else that could be done as it was already cut so short. I left the salon and went home. I reached out to the salon owner on 6/26/21 via the email provided to me by the staff at Serena Salon and Spa Riverstone. I explained the situation in the email, and asked to schedule an appointment with the owner to discuss the situation further. I asked them to reach out via email, call, or text, but I never heard back from them. It is now 7/18/21. The customer service and quality of haircut at Serena Salon and Spa Riverstone was atrocious. Since getting this haircut, I have been getting so many comments from family and friends saying how bad my hair looks, and how this was the worst haircut I have ever gotten. Some of the layers are so short that I can't even tie it up, and they are at an awkward length so it keeps getting in my eyes. Every time I see my hair, I regret going to this salon.

Sandra was super chill with my toddler; he screamed in her ear the whole time and she was patient…read moreand sweet to him. They accommodated us right away as a walk-in and didn't require a face mask which is refreshing because I'm not doing that sh*t anymore. We left another salon because of their attitude and so glad this place was close by.

Nadya did both my girls haircuts. She is truly talented. She…read morewas able to cut both my girls hairs, with totally different hair type, and beautifully. She was also really sweet and patient. Her communication was great and she did not rush even though she had other clients waiting and close to closing time. I live in Cypress but I will definitely make the drive to continue to take my girls to her.

Very good! I went to get Brazilian waxing and to my surprise it didn't hurt that much!! She is very…read moreattentive and nice, totally worth it. Planning come back for sure!! Thanks ladies!

I've been going here for over a year and loved it. Recently, she messed up my brows terribly. I…read morewanted to keep supporting this place and not post pictures or write a bad review, but it's happened twice in a short period. 5/11/20: She overdid my left eyebrow and made it too skinny. When I told her, she said those were my natural brows (!!?). I know it's hard to accept when you messed up and can't fix it, so I just okayed it and left after paying. I wanted to cry. I spent months after growing them out. Although I was disappointed, I decided that it was only the first mistake and she had never done bad before. I came back after this and second time was good. However, third time was not. 9/17/20: She overdid my right brow this time and left a patch. And again, she said it was my "natural" brows. This was the last straw. It really sucks I have to find another place. I noticed she also stopped brushing and trimming my brows (she used to do that). I don't think she's as good as she used to be. I wanted to support locally, but not at the expense of my eyebrows. Really disappointed.

I've always struggled with getting my hair cut. Kat does a great job cutting my hair.read more

Excellent service and splendid conversation. Very nice and clean salon. Highly recommend to anyone!read more

I just had the best facial ever! Shahina did a wonderful job! She used steam and several different…read moreprocesses. Ready to book my next facial. I also had eyelashes done by Beena. She did an excellent job and was so warm and friendly. Can't wait to go back.

The whole team was beyond sweet and super attentive. They pay attention to all details, and are…read moresuper sweet to all clients. They were amazing and I would recommend them to everyone. Love my new hair! Walks are welcome!

I'm very appreciative of the amount of time Azar spent in getting to know what my vision for my…read morehair is. Not only did she give me exactly the haircut I wanted, she spent significantly more time showing me what to do if I want to style my natural curls. Spending that much time "complimentarily" for my benefit, shows how much she loves what she does and is willing to go an extra mile to ensure her clients not just leave happy, but leave as 'permanent' clients. She's fabulous and such a pleasure to chat with!

I stopped in for a much needed change. I Loved the color and cut and will definitely be back.read more

I waited 1 1/2 years to get my hair cut and I was so so happy with the result. The place is nice,…read moresuper clean, I got there a few mins before my appointment and she was ready to start (being on time is always a big plus for me), and she was super sweet and nice. I loved the styling too, exactly what I had asked for with a picture. I would definitely recommend Haven Hair studio to any of my friends:)