The food was great but there service was horrible everyone there acted like they hated everyone they made a 5 minute job into 10 bc the wouldn't stop gossiping with each other, they made every order seem as an inconvenience to them and when they were telling people there food was ready they were practically whispering read more

One of the best ice cream places in the Fort! The BoBa Tea is DELICIOUS my daughter and I make a weekly trip there for that. Great place for ice cream and to work read more

The staff was nice but the ice cream is disgusting and too pricey. No taste, basic. I wish I wouldn't have wasted my money on it. The cookie on top was hard. They make it look pretty but it literally has no taste. It's all fancy photos and marketing. No quality to the ingredients read more

The place is over priced, very dirty, and it appears they should have more than 2 people working. Walking up to the business the trash can outside, which they may not manage, but needed emptied, was so full trash was all over the ground leading to the business. I was already becoming turned off. Even if they don't manage the outside trash can it's a representation of your business and you should empty it. I went to the bathroom to wash my hands and it was dirty. I went with other people so we ordered together. I repeated my order at least 3 times and it was still wrong on the receipt, so I politely told the cashier I needed a "Unicorn." We went to sit down at the table, which was dirty with smeared ice cream on it. I looked around and some of the other tables and the counter where you pick up your ice cream had smeared ice cream on them. All of us received our ice cream, except the person that ordered the unicorn. I told the cashier, the one I told the first time, we still haven't received the unicorn. After waiting even longer maybe 30 minutes from the time we arrived and everyone else finishing their ice cream we finally got the unicorn. The ice cream is good, but the portions are too much for people who just want a little bit of ice cream. The toppings are good, but over kill for adults. Seems like just a way to jack up the price for ice cream. read more

Cool place to check out and get rolled ice cream! Place was not busy and staff was very helpful in explaining the menu. Flavors were fantastic! I order the Nutella strawberry banana waffle taco and my friend ordered the s'mores waffle taco. We both enjoyed them! read more

Sweet Monster - Nutella strawberry banana and s'mores waffle tacos - Ice Cream & Frozen Yogurt Near Me - Fort Wayne, Indiana

Pretty good ice cream - I had the pumpkin, my husband got the Cookie Monster and my daughter got the strawberry cheesecake. All were tasty and we definitely enjoyed watching how they rolled the ice cream after making it fresh on the frozen counter. Pretty cool how it worked. But, it was pretty expensive - $20 for the 3 of us. For that price I would expect truly great ice cream not just good ice and a cool trick. Worth doing once but not good enough to go back. read more

Sweet Monster - Ice Cream & Frozen Yogurt Near Me - Fort Wayne, Indiana

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This place was soooooo good!! I had the Oreo Cookies rolled ice cream (I don't remember the actual name). It was delicious! I will definitely be coming back here. read more

Sweet Monster - Ice Cream & Frozen Yogurt Near Me - Fort Wayne, Indiana

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Found this cute little place and def give it 5 stars. I got the cookie dough and my guest got the Cookie Monster. The ice cream is so delicious, the staff was helpful and friendly, and the creations look amazing. Almost too good t read more

The ice cream is solid, the service? Not so much. The menu is kind of confusing and the cashier offered NO help. Wouldn't hurt, as a new business, to ask people if this is their first visit and explain. How the ordering system works. I ended up with an ice-cream taco which was way to chocolate for my tastes. The wife liked hers, but I'm not sure the service warrants a second visit. read more

BEST BOBA !!! Service, ambiance, cleanliness, everything was amazing !! (Tony deserves a raise)

Horrible customer service , no greetings , laughing and whispering as if things were funny. move slow.

Neat idea and something different for the Fort. Some of the flavors are indiscernible but the toppings set them apart. I've only ever had the ice cream so I cannot comment on the shakes. My only complaint is the price is kinda high. read more

We loved the uniqueness of this new ice cream place! Not only do they make your ice cream from start to finish in front of you, but they roll it up like sushi and put it in a taco cone (though I would suggest having lots of napkins nearby if you choose to brave the taco cone... it's about as messy as a taco) read more

Sweet Monster - Ice Cream & Frozen Yogurt Near Me - Fort Wayne, Indiana

First off, this was a great experience. You go in and choose the flavor you'd like. I got one with nutter butter cookies an it was delicious. Next you watch as the ice cream artists mix and chop your ingredients in the cold plate, they slowly become frozen ice cream. When it's finally frozen through, they use what looks like a paint scraper and scrape the ice cream into little rolls and into a bowl. Then a finishing person adds your toppings and hands you the masterpiece. The reasons I gave only 4 stars are because of the wait and lack of seating. From ordering to in my hand, it took 30 minutes to get ice cream, and there was no place to sit while we waited. Overall it was a nice visit, and the price, at $5 pet bowl, is pretty reasonable, as it's more than enough for 2 people to share! read more

sweet monster is a favorite ice cream joint whenever i'm around the area, always taking my friends there because the ice cream is delicious. the workers on the other hand, i could prolly count the amount of "joyful workers" i've ever encountered on one hand. trust me, i'm young and have worked in customer service multiple times... the fact i'm writing a yelp review right now says A LOT. and i get it, i'm sure not everyone in the Fort Wayne area is the most pleasant. the workers always seem so depressed and maybe this is a management issue, I'm not sure. during my most recent visit, yesterday, my friend (it was her first visit) got her ice cream made by some tall dude with a massive bruise on his neck (not attractive). it was such a shitty looking ice cream. im not expecting anything gourmet by no means, but this was pitiful. as for my boyfriend, he ordered the mint chocolate ice cream. it comes with a york peppermint patty, and he got it... still wrapped in his ice cream. that's so fried, and i was so upset for them. didn't say anything though. i hope my guests still had a good time. something needs to be fixed here. workers have gained a reputation from me and i always warn my friends. read more

Best ice cream I've ever tasted. The waiting is enough to sit on your phone and scroll. But it's because a lot of people are here. The ice cream is fabulous. And I've taken many of my newcomers and friends and they've said it's the best ice cream they've tasted. Delicious mint chocolate chip is my GO TO. Love this place. And you can even order the ice cream on your phone. read more

Omg the best ice cream in the state!!! My hubby and I love this place And it's right down the street from us This is the best I've ever had read more

Just tried them for the first time. They make the ice cream right in front of you! It's definitely more interesting to watch these "ice cream artists" than those "sandwich artists" up the road. They have many delicious flavors (I chose blue raspberry) on which you can mix in various items (I chose popping strawberry boba). The ice cream is frozen in a rectangular patch on the freeze table and shaved off into rolls. Kind of neat. Definitely a delicious treat. read more

First time going here. I'd never had ice cream frozen this way using a putty knife to roll it. It was good, just extra sweet with all the toppings. I'm more into great tasting ice cream without all the extras. I got ours to go but they didn't make them at the same time so one was mushy by the time I got home. Overall not bad, for me it was the novelty of how they prepare the ice cream not so much that it's great tasting ice cream, but if you love toppings this is your place. read more

I came to Sweet Monster with a group of coworkers soon after it first opened. We wanted to check it out and see if it was worth the hype. It was fun to see the ice cream get rolled, but the final product was just okay, not great. The servings were also way too large, I would have been happy to pay $1-2 yes for a product 1/2 the size. All of the toppings were also too sweet. For a place inspired by an Asian trend I was expecting different flavors, but this place didn't taste any different than what I would have gotten at a Coldstone Creamery. I like the concept of rolled ice cream and would be happy to try it again in a larger city, but I feel like Sweet Monster was "just ok." read more

I did not have a good time here. I wanted a tea and i wanted to try new things so i ordered two of the flavors together, strawberry & pineapple. She looked at me weird at first and as she turned her back she called not only the drink weird but me and my friend as well. The whole time she was talking under her breathe and giving us dirty looks. The drink was wonderful btw just not the customer service. Not only, she did not fill up my drink all the way. read more

Sweet Monster - a hand holding a cup of iced coffee - Ice Cream & Frozen Yogurt Near Me - Fort Wayne, Indiana

Went to this place, well it's a fad. First thing I noticed is that they better keep young help because they will be inundated with carpel tunnel medical leave. Once i tried the ice cream it was 'meh' didn't even finish my serving. My two sons both agreed this was all about fashionable ice cream without any substance. 2/10 for cleanliness. read more

I was initially excited about trying this new ice cream place. When we arrived, it was chaotic. The lines were a little hectic and there was no intent on fixing the mess, but nevertheless, we were fine waiting to order. I ordered two ice cream roll cups and a small boba tea and the bill was 22 dollars. A little pricey for what it actually is. The ice cream rolls are made with a mixture of heavy cream and sweetened condensed milk and some kind of topping, like cookies or fruit (I've made them before). While waiting, which was about 35 minutes, I felt like I had seen the logo and the name somewhere else before. I shoved this thought behind me thinking it was a case of deja vu. We get our ice cream and it was okay. A little watery for the ice cream, and it bothered me that I ordered a chocolate strawberry roll but it taster like peanut butter, likely from not cleaning, but the toppings were great, the tea was delicious, the boba was not so good. After getting home, the thought clicked to me and realized Sweet monster is ripping off an establishment called Snow Monster in Los Angeles, California. I used to Live in LA and go to Snow Monster a lot and when I pulled up a picture of their logo, it was EXTREMELY similar. I was so upset about this, more than I should have to be honest. What this place dwindles down to is a slightly overpriced ice cream place, that is mediocre at best, and lacks creativity if they have to rip off the ideas of another establishment. I give it two stars because some items they have are good but the concept that they took someone else's idea, tweaked a thing or two, and claim it as their own success, really bothers me. I heard down the grapevine of local ice cream owners that Sweet Monster is actually in a legal battle because of the copyright issues I mentioned. I wouldn't be able to confirm that but I wouldn't doubt it. read more

the service is great! a women made my perfectly shaped ice cream taco. everything was bussin for me and my four kids. i would recommend this place to anyone looking for yummy and fun ice cream! read more

What a fun concept and spin on the traditional presentation of ice cream! Sweet Monster offers not only fun and unique ice cream options, but fresh fruit teas. I love this idea because my kiddos enjoyed their ice cream concoctions while I was able to enjoy a healthier tea option, so we were all happy. Upon arrival, the staff was very friendly and took the time to explain the menu and options. My kids shared the Cookie Monster in a taco waffle. The ice cream was tasty and fun to watch it being prepared, however the taco waffle was served in a paper french fry container which made it super hard to eat because the vessel was way too small and the waffle taco was a bit stale tasting. Next time we would skip the waffle taco and go with the traditional preparation. There are alot of intriguing flavor combos including one with pretzels, another with candied bacon and smores with toasted marshmallows. Be prepared to wait because the ice cream prep time is a bit slow as it takes some time for it to freeze on the metal prep surface. I can see lines being pretty long during peak times. I chose the kumquat and lemon black tea with mango and chia. I loved it. What I really appreciated is that it was not loaded with ice and so I felt like I actually got more tea than ice, which is typically an issue at alot of places that serve iced teas. We will definitely be returning! read more

The ice cream for 2 was about 12$. It was ok but not 12$ worth of ice cream. I don't think it's worth it. It's a cold stone second cousin

I have been here everyday, except one, since their soft opening and I love it! The atmosphere is very relaxed and simple, modern. The flavors are on point and the prices are cheap for the amount you get! East coast creatives bringing some light to Fort Wayne for sure. read more

Ice cream is nothing special at all. Only been there once and they literally had gallons of Meijer ice cream that they were using. Not impressed at all. read more

Stopped here as an a little treat for the kids. It was fun to watch your ice cream come to life. The kids enjoyed seeing the liquid freeze into ice cream and to see the employees chop up and mix the ingredients. The price is a little high for the amount you are served, but for a specialty ice cream it is on point. Ser ers were not overly friendly (they greeted us but didn't speak anymore to us.) The atmosphere is enjoyable and we couldn't believe how busy it was. Being at the front of the line it didn't take long, but those after us had to wait a bit. Overall, it was entertaining and great for a treat, but not something our large family could regularly based on cost ($50 for the 6 of us.) read more

Sweet Monster - Strawberry, Banana, Nutell Sundae - Ice Cream & Frozen Yogurt Near Me - Fort Wayne, Indiana

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A delicious surprise that was well worth the wait! Watching the artisans sculpting my delicious treat made the time pass quickly, and there was enough to share with the whole family. read more

Really nice swanky new ice cream place. The presentation of the ice cream is amazing, and the atmosphere is great. Price is a little high, but you expect that from a gourmet ice cream place. I do have to say that the menu had great presentation but was confusing. Nothing was labeled. It needs more pictures rather than just words, so you know what you are getting. I listened to everyone in line around me, and they all seemed to have the same questions as myself. And expect to wait if you go on the weekend or at peak times. But overall, great experience!! read more

We stopped in on a snowy April Monday evening. It wasn't busy but certainly steady. They really don't have a large amount of seating. Maybe 6 four top tables. They were patient while you looked at the menu. Each bowl is pretty large and shareable. We were 4 (2 adults and 2 elementary kids). Each sundae is $5.95. We didn't get milkshakes and they are $5.50. It was fun to watch them make and roll the ice cream. The finishing girl really made them look spectacular. The ice cream is cream and smooth. They move pretty quickly but I can imagine in prime time ice season the wait will seem long. As for the person who said they only take credit cards, it must have been temporary because the two people behind is paid with cash. They only had dairy options. We had the "It's my birthday" and "frozen s'more". They had a latte one that sounded good and a peanut butter with butter butters that was tempting. read more

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Not a fan. Ice cream has no flavor, not enough seating. Not worth the money spent. I wouldn't recommend it to anyone.

Neat little ice cream place in Fort Wayne. Good quality ice cream, and quick service despite it being fairly busy. The ice cream taco was a cool concept, and I went with the salted caramel pretzel. Good balance of sweet and salty. Would recommend trying it out as it is a pretty unique and cool experience in Fort Wayne, since there is only one other "rolled ice cream" place I know of there. read more

This place is amazing I love the ice cream and the bubble tea is amazing! I would definitely recommend coming here the ice cream is rich and doesn't melt right away and I love how they make it so pretty! read more

It is a unique concept and a bit of a show watching the crew mix, freeze and roll the ice cream right in front of you. There are some good standard combos and a list of available mix-ins to allow your imagination to create your special combo. Well worth a trip -- but will it keep me coming back? Two sundaes were $15 with tax. The ice cream mix itself had a lingering aftertaste, more like corn syrup than cream. Our sundaes had little discernible flavor of either Nutella or the peanut butter my wife ordered. The final creations looked wonderful and would post well in a picture, but the overall flavor was a little lacking. Seating was minimal. Sweet Monster is interesting but not enough flavor to make me a regular. read more

The ice cream confections served here are tasty, to be sure. They are RICH beyond a shadow of a doubt, you can taste the full-fat indulgence from the first taste. The ingredients mixed-in contribute to the overall sinfulness as well. In this way (and in terms of cost) Sweet Monster reminds me very much of Cold Stone Creamery. Even the fact that your dessert is made to order in front of the customer on a cold surface reminded me of CSC. That being said, for myself, CSC and now Sweet Monster are just too rich and pricey for my taste. However, let me say what I did enjoy about the experience. The uniqueness of the preparation is such that really should be experienced - do NOT come here and fail to watch them create your order! The process is very different from anything you could/would do at home! They also take the "rolled" ice cream once it is in the dish and complete the presentation with additional toppings to give the customer an impressive looking product. So in short, come here once, enjoy it, and then decide where you'd like to spend your ice cream money and calories! read more

Sweet Monster - Ice Cream & Frozen Yogurt Near Me - Fort Wayne, Indiana

The website gives 0 description of what you're getting. This is important during COVID times because there is no dine in. There is also no customization for the customer on the website. It is overall just a poor website. read more

It has a good vibe and the cookie monster rolled ice cream is amazing for only $6.50. Definitely recommend it to anyone.

Cute place. Unusual flavors of ice cream. I had the birthday cake and it was awesome. I will go back and try more unusual flavors as the weather warms up. read more