Great experience overall! Came into the store not looking for anything specific, just browsing…read morearound. Had a wonderful conversation with hair specialist Mala. I asked questions, she shared her advice about a true hair concern of mine. She was patient and very thoughtful. She advised the Vegamour products for my concern and happy to say I will be returning to Sephora for another product she advised. Thanks Mala!!

Wow, just Wow.....Lets see you have about 20 employees on the floor but they are too busy talking…read moreto each other to be bothered.... I came in with my husband to get some Eyelash growth serum that they advertise on their website as well as Instagram.... They saw me and ignored me as well as other customers....Finally one stopped her conversation with other employees and asked if I needed help....She was NOT NICE...In fact she seemed irritated....I told her that I was looking for a Eyelash growth serum that they had advertised on their website and she said well, whats the name....I guess I was a little put off by her demeanor and of course I couldn't remember the name...then she asked well, how much did it cost???? WTF? Can you just show me a couple....????? I just said forget I will go home and order it online.....She rolled her eyes....... My husband couldn't believe it.... I dragged him out of there before he could ask for a manager and say a word or two about the employee....But to be honest from reading some of the other reviews I just don't think Sephora cares....I will just stick with Ulta or a dept store for my beauty needs....This has really left a bad impression and I most likely will never step into a Sephora again....

I absolutely love this store! The bath bombs are exceptional! Nothing else compares! Service…read morealways great!

Eileen was amazing. She was so patient and answered all of my questions. She was so knowledgeable…read moreand friendly.

L'Occitane was the first shop we saw after parking at the Stanford Shopping Center so we decided to…read morecheck it out for fun! As soon as we entered, we were greeted by Deanne who told us to let her know if we have any questions. The store was nicely arranged and I loved how there were so many samples to try. We were looking at the eye creams and Deanne offered to test the caffeine eye cream on me which was really kind of her. My friend ended up buying a travel size hand cream and Deanne gave us a bunch of samples of the eye cream. Overall, the products are a little pricey but they are high-quality and make perfect gifts. I really like their lotions. This store also offers complimentary mini facials and free delivery on all items. Deanne was awesome!! She was super helpful and answered all our questions. Definitely recommend this location!

Employees are pushy and rude. Understand you have a quota to meet at the end of the month. But…read moredon't roll your eyes when someone denies your skin care. Don't come here if your a poc

It was amazing and Annie was a great instructor. I've taken several other classes to try other…read morethings (jewelry making, cooking, etc), and I can say this class was easily the most enjoyable. You have a lot of freedom to try different things and Annie is super supportive and easy going. Would recommend to anyone who wants to try something new!

We get a candle every month. Each one is designed to smell like that month. And she does it! The…read moresoy candles last a long time. 40 hours at least .

This is my second time hosting a facial night at Essentique, and it was even better than the last…read moretime! The evening starts with a bottle of crisp rosé and a beautiful organic vegetarian/vegan-friendly spread. Mondana even made delicious lentil dip to go with the assortment of nibbles. Then we move onto group facial starting with a pumpkin-seed peel, and a fresh mask Mondana blends right in front of you. And the stuff in the mask...wowmanuka honey, $500/bottle ginseng extract, organic blueberries, collagen peptide to name a few. After the mask was done, we finished our treatment with toners and moisturizers that she recommends for different skin types. The evening was topped with a very soothing hand massage with a massage oil of our choosing. I think Essentique's facial night is perfect for a girl's night out. I've done mani-pedi nights before, but often times the chairs can be far apart and it's hard to socialize. Essentique's setting is beautiful and serene but intimate at the same time. Perfect for relaxing and chit-chatting after a long day at work. My friends were so relaxed and happy. They all said I did extremely well choosing Essentique for our night out :) As a bonus, the next morning our faces were super supple and glowing.

I absolutely LOVE Essentique! Two of my most favorite things in the world are natural beauty…read moreproducts & strong female entrepreneurs. So, when I found this amazing company I knew I'd be a customer for life! I can only speak to my experience of shopping online here, as I live in Florida and haven't made it into the Palo Alto store...yet! A few things to note: the owner hand-makes all of the amazing beauty products in small batches to ensure freshness, the products are all natural and plant-derived, and also when you order online you get shipped the most incredible box that you can tell was packed with love and thoughtfulness (the packaging is truly beautiful!!). I don't think you could go wrong with any of the products you try, but my personal favorites are the Uplift Facial Cleanser and Luminescence hand and body polish - both have absolutely changed my life. The cleanser has the BEST smell to it, so I actually look forward to washing my face every day (haha!) And the body polish, which contains Walnut Shell Powder, Banana Pulp Powder, Argan Oil, and Turmeric is so great. Every time I use it, my skin honestly feels like it just got pampered at the spa all day. Hands down the best body scrub I've ever used! If you're looking for eco-friendly, veganm plant-derived, organic face, body, and hair products, and also have a love for supporting women-owned businesses, I would highly recommend checking Essentique out!

Irina from Bobby brown was so sweet and helpful, she gave me a recommendation for my vday gift and…read moreshe nicely wrapped my gift. Thank you so much

Absolutely the worst sales, customer service, customer support…read more Totally screwed up mattress order three times. They Split the order for 2 twin mattress. So when delivery was much longer than told , I ordered to cancel. But only one order was cancelled. Delivery sent one. So refused delivery. They are clueless.

I went in yesterday with my mom to find a new eyebrow pencil product for her. We were shown to an…read morearea of a brand I've know & then ask the Sephora sales rep to help pick a color & show her how to use the product on one eyebrow as an example. The Sephora worker said she couldn't since it would be considered a "service" per the Sephora policy. I took the pencil and attempted it myself to help my mom out, while the rep watched and stared. We picked a color & reassured my mom that we'd watch a video on how to use the product later. Sure enough the same girl offered to ring us up for the product. Commission without knowledge. How the heck is anyone supposed to know how to use any of the 1000s of product that Sephora is selling if the 5+ employees that are always standing around can't show you how to use actually use the product. Sephora has changed if this truly is the new "policy," to not allow employees to help put a product on you to test it. We weren't asking to do our whole face, just 1 eyebrow. Disappointing. Brand is nosediving

Stopped by for a quick visit to stock up on some travel-sized refills and ended up picking up a new…read morecologne as well. Even though it was a short stop, the experience was excellent thanks to Kasandra, who took great care of us. Kasandra was incredibly helpful not only with the transaction but also with guiding us through a few cologne options. She gave thoughtful suggestions, helped us test different scents, and made the whole process smooth and enjoyable. Her patience and friendly demeanor definitely made a difference. The store itself was clean, well-stocked, and easy to navigate, which made the quick stop even more seamless. Overall, a great experience at this Sephora location. Big thanks to Kasandra for the warm service!

Raggedy!! ghetto!! dirty l!! aaa packaging m!! No box!! No bag!! Hell no!!…read more This is horrible! And nasty!! I barely wanted to accept it!! But it's gifts!! I soo expected more from the Stanford location also!! Depending if I return or not I'll have to go to the jewelry counter to ask for boxes and bags !!! Better not have an issue either !!!

If you can't scale a broken escalator I'd consider giving this place a miss…read more Hard to believe that both escalator AND elevator are out of service. When I asked a gentleman at the counter when they would be fixed he replied that he's been calling for some time to get the parts. He told me I could walk up the stationary elevator Herniated discs won't allow me to do that I called Macys corporate to let them know, but with a nine minute estimated wait time, I'll go elsewhere Sorry Macys. Even tho you're a tenant, you must do better for your customers I called Simon's corporate and was told it's a macys issue, nothing to do with the owner/operator of the mall